{"id":315,"date":"2026-03-30T02:25:09","date_gmt":"2026-03-30T02:25:09","guid":{"rendered":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-diagnostic-tool-friction\/"},"modified":"2026-03-30T02:25:09","modified_gmt":"2026-03-30T02:25:09","slug":"customer-journey-mapping-diagnostic-tool-friction","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-diagnostic-tool-friction\/","title":{"rendered":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u4f5c\u4e3a\u8bca\u65ad\u5de5\u5177\uff1a\u53d1\u73b0\u9690\u85cf\u7684\u6469\u64e6\u70b9"},"content":{"rendered":"<p>\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u4f20\u7edf\u4e0a\u88ab\u89c6\u4e3a\u4e00\u79cd\u6218\u7565\u8425\u9500\u8d44\u4ea7\u3002\u7ec4\u7ec7\u4f1a\u521b\u5efa\u7cbe\u7f8e\u7684\u89c6\u89c9\u56fe\u8868\uff0c\u4ee5\u4f7f\u56e2\u961f\u5728\u7406\u60f3\u7684\u5ba2\u6237\u4f53\u9a8c\u4e0a\u8fbe\u6210\u4e00\u81f4\u3002\u7136\u800c\uff0c\u8fd9\u79cd\u89c2\u70b9\u5e38\u5e38\u5ffd\u7565\u4e86\u5730\u56fe\u4f5c\u4e3a\u8bca\u65ad\u5de5\u5177\u7684\u771f\u6b63\u6f5c\u529b\u3002\u5f53\u88ab\u6b63\u786e\u5bf9\u5f85\u65f6\uff0c\u65c5\u7a0b\u5730\u56fe\u5c31\u50cf\u4f01\u4e1a\u7684\u4e00\u53f0\u533b\u7597\u8bca\u65ad\u5de5\u5177\u3002\u5b83\u4e0d\u4ec5\u5c55\u793a\u5ba2\u6237\u53bb\u4e86\u54ea\u91cc\uff0c\u66f4\u63ed\u793a\u4e86\u4f53\u9a8c\u5728\u4f55\u5904\u51fa\u73b0\u65ad\u88c2\u3002<\/p>\n<p>\u6469\u64e6\u5728\u521d\u671f\u9636\u6bb5\u5f88\u5c11\u660e\u663e\u3002\u5b83\u9690\u85cf\u5728\u5fae\u5c0f\u7684\u4e92\u52a8\u3001\u653f\u7b56\u51b2\u7a81\u548c\u60c5\u611f\u8131\u8282\u4e4b\u4e2d\u3002\u8981\u53d1\u73b0\u8fd9\u4e9b\u9690\u85cf\u7684\u70b9\uff0c\u4f60\u5fc5\u987b\u4ece\u63cf\u8ff0\u6027\u65b9\u6cd5\u8f6c\u5411\u8bca\u65ad\u6027\u65b9\u6cd5\u3002\u672c\u6307\u5357\u63a2\u8ba8\u5982\u4f55\u5229\u7528\u65c5\u7a0b\u5730\u56fe\u6765\u8bc6\u522b\u3001\u5206\u6790\u5e76\u89e3\u51b3\u90a3\u4e9b\u964d\u4f4e\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u7559\u5b58\u7387\u7684\u65e0\u5f62\u969c\u788d\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn marker illustration infographic showing customer journey mapping as a diagnostic tool, featuring a jagged journey timeline with highlighted friction points (process, cognitive, emotional, technical, identity), emotional arc graph, marketing vs diagnostic map comparison, impact-effort prioritization matrix, and data source icons for identifying hidden customer experience barriers\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg\"\/><\/figure>\n<\/div>\n<h2>\u4ece\u8425\u9500\u8d44\u4ea7\u5230\u8bca\u65ad\u5de5\u5177\u7684\u8f6c\u53d8 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\ud83d\udee0\ufe0f<\/h2>\n<p>\u521b\u5efa\u8bca\u65ad\u65c5\u7a0b\u5730\u56fe\u9700\u8981\u91c7\u7528\u7cfb\u7edf\u5316\u7684\u65b9\u6cd5\u3002\u4ec5\u4ec5\u52fe\u52d2\u65f6\u95f4\u7ebf\u662f\u4e0d\u591f\u7684\u3002\u4f60\u5fc5\u987b\u5c06\u6bcf\u4e00\u6b65\u4e0e\u73b0\u5b9e\u8fdb\u884c\u9a8c\u8bc1\u3002\u9075\u5faa\u6b64\u6d41\u7a0b\u4ee5\u786e\u4fdd\u51c6\u786e\u6027\u3002<\/p>\n<h3>1. \u5b9a\u4e49\u5177\u4f53\u7684\u5ba2\u6237\u753b\u50cf<\/h3>\n<p>\u901a\u7528\u7684\u5ba2\u6237\u753b\u50cf\u4f1a\u5bfc\u81f4\u6cdb\u6cdb\u7684\u7ed3\u8bba\u3002\u8bca\u65ad\u5730\u56fe\u9700\u8981\u5177\u4f53\u7684\u60c5\u5883\u3002\u4f60\u662f\u5728\u7ed8\u5236\u9996\u6b21\u8d2d\u4e70\u5ba2\u6237\u7684\u65c5\u7a0b\uff0c\u8fd8\u662f\u957f\u671f\u4f01\u4e1a\u5ba2\u6237\uff1f\u4ed6\u4eec\u7684\u75db\u70b9\u5b58\u5728\u663e\u8457\u5dee\u5f02\u3002<\/p>\n<ul>\n<li><strong>\u6309\u884c\u4e3a\u5212\u5206\uff1a<\/strong>\u6839\u636e\u7528\u6237\u4f7f\u7528\u4ea7\u54c1\u7684\u65b9\u5f0f\u5206\u7ec4\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u57fa\u4e8e\u4eba\u53e3\u7edf\u8ba1\u7279\u5f81\u3002<\/li>\n<li><strong>\u6309\u9700\u6c42\u5212\u5206\uff1a<\/strong>\u805a\u7126\u4e8e\u5df2\u7ecf\u9047\u5230\u95ee\u9898\u7684\u7528\u6237\u3002\u4ed6\u4eec\u7684\u65c5\u7a0b\u624d\u662f\u9700\u8981\u8bca\u65ad\u7684\u3002<\/li>\n<\/ul>\n<h3>2. \u6536\u96c6\u8bc1\u636e\uff0c\u800c\u975e\u610f\u89c1<\/h3>\n<p>\u5229\u76ca\u76f8\u5173\u8005\u7684\u89c2\u70b9\u5f80\u5f80\u53d7\u5230\u5185\u90e8\u6210\u529f\u6848\u4f8b\u7684\u5f71\u54cd\u800c\u5e26\u6709\u504f\u89c1\u3002\u4f60\u9700\u8981\u6765\u81ea\u4e00\u7ebf\u7684\u8bc1\u636e\u3002\u4ece\u4ee5\u4e0b\u6765\u6e90\u6536\u96c6\u6570\u636e\uff1a<\/p>\n<ul>\n<li><strong>\u5ba2\u6237\u652f\u6301\u65e5\u5fd7\uff1a<\/strong>\u5206\u6790\u901a\u8bdd\u8bb0\u5f55\uff0c\u627e\u51fa\u5728\u7279\u5b9a\u63a5\u89e6\u70b9\u53cd\u590d\u51fa\u73b0\u7684\u6295\u8bc9\u3002<\/li>\n<li><strong>\u4f1a\u8bdd\u8bb0\u5f55\uff1a<\/strong>\u5b9e\u65f6\u89c2\u5bdf\u7528\u6237\u5728\u5bfc\u822a\u6216\u8868\u5355\u64cd\u4f5c\u4e2d\u9047\u5230\u7684\u56f0\u96be\u3002<\/li>\n<li><strong>\u8c03\u67e5\u53cd\u9988\uff1a<\/strong>\u5bfb\u627e\u51c0\u63a8\u8350\u503c\uff08NPS\uff09\u7684\u8d1f\u9762\u8bc4\u4ef7\u8005\uff0c\u5e76\u9605\u8bfb\u4ed6\u4eec\u7684\u5f00\u653e\u5f0f\u8bc4\u8bba\u3002<\/li>\n<li><strong>\u5206\u6790\u70ed\u529b\u56fe\uff1a<\/strong>\u8bc6\u522b\u7528\u6237\u75af\u72c2\u70b9\u51fb\uff08\u6124\u6012\u70b9\u51fb\uff09\u6216\u5feb\u901f\u6ed1\u8d70\u7684\u4f4d\u7f6e\u3002<\/li>\n<\/ul>\n<h3>3. \u7ed8\u5236\u60c5\u611f\u5f27\u7ebf<\/h3>\n<p>\u65c5\u7a0b\u4e0d\u4ec5\u4ec5\u662f\u884c\u52a8\u7684\u5217\u8868\uff1b\u5b83\u662f\u4e00\u8fde\u4e32\u60c5\u7eea\u7684\u6f14\u53d8\u3002\u5728\u884c\u52a8\u6b65\u9aa4\u7684\u540c\u65f6\u7ed8\u5236\u60c5\u611f\u8f68\u8ff9\u3002\u8be2\u95ee\u5ba2\u6237\u5728\u6bcf\u4e2a\u9636\u6bb5\u7684\u611f\u53d7\u3002<\/p>\n<ul>\n<li><strong>\u4fe1\u5fc3\uff1a<\/strong>\u4ed6\u4eec\u662f\u5426\u611f\u5230\u638c\u63a7\u81ea\u5982\uff1f<\/li>\n<li><strong>\u5982\u91ca\u91cd\u8d1f\uff1a<\/strong>\u95ee\u9898\u662f\u5426\u5f97\u5230\u4e86\u89e3\u51b3\uff1f<\/li>\n<li><strong>\u632b\u8d25\u611f\uff1a<\/strong>\u4ed6\u4eec\u5728\u54ea\u91cc\u611f\u5230\u5361\u4f4f\u4e86\uff1f<\/li>\n<li><strong>\u4fe1\u4efb\uff1a<\/strong>\u8fd9\u6b21\u4e92\u52a8\u662f\u5efa\u7acb\u4e86\u53ef\u4fe1\u5ea6\uff0c\u8fd8\u662f\u524a\u5f31\u4e86\u5b83\uff1f<\/li>\n<\/ul>\n<h3>4. \u8bc6\u522b\u201c\u5173\u952e\u65f6\u523b\u201d<\/h3>\n<p>\u65c5\u7a0b\u4e2d\u7684\u6bcf\u4e00\u6b65\u5e76\u4e0d\u90fd\u540c\u7b49\u91cd\u8981\u3002\u6709\u4e9b\u65f6\u523b\u51b3\u5b9a\u4e86\u6574\u4e2a\u5173\u7cfb\u7684\u8d70\u5411\u3002\u8fd9\u4e9b\u5c31\u662f\u5173\u952e\u65f6\u523b\u3002\u5728\u8bca\u65ad\u56fe\u4e2d\uff0c\u8fd9\u4e9b\u662f\u6469\u64e6\u9020\u6210\u6700\u5927\u635f\u5bb3\u7684\u5173\u952e\u68c0\u67e5\u70b9\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u5728\u8f6f\u4ef6\u8ba2\u9605\u4e2d\uff0c\u201c\u8bd5\u7528\u8f6c\u4ed8\u8d39\u201d\u7684\u8f6c\u5316\u5c31\u662f\u5173\u952e\u65f6\u523b\u3002\u5982\u679c\u6b64\u5904\u5b58\u5728\u6469\u64e6\uff0c\u6574\u4e2a\u5546\u4e1a\u6a21\u5f0f\u90fd\u4f1a\u53d7\u635f\u3002\u5728\u670d\u52a1\u578b\u4e1a\u52a1\u4e2d\uff0c\u201c\u9996\u6b21\u4e92\u52a8\u201d\u5c31\u662f\u5173\u952e\u65f6\u523b\u3002\u5982\u679c\u95ee\u5019\u751f\u51b7\u6216\u7b49\u5f85\u65f6\u95f4\u8fc7\u957f\uff0c\u5ba2\u6237\u751a\u81f3\u5728\u670d\u52a1\u5f00\u59cb\u524d\u5c31\u79bb\u5f00\u4e86\u3002<\/p>\n<h2>\u63ed\u793a\u771f\u76f8\u7684\u6570\u636e\u6765\u6e90 \ud83d\udcca<\/h2>\n<p>\u53ef\u9760\u7684\u8bca\u65ad\u9700\u8981\u53ef\u9760\u7684\u6570\u636e\u3002\u4f9d\u8d56\u5355\u4e00\u6765\u6e90\u4f1a\u4ea7\u751f\u76f2\u533a\u3002\u5c06\u5b9a\u91cf\u6570\u636e\uff08\u6570\u5b57\uff09\u4e0e\u5b9a\u6027\u6570\u636e\uff08\u6545\u4e8b\uff09\u76f8\u4e92\u4ea4\u53c9\u9a8c\u8bc1\u3002\u8fd9\u4e24\u8005\u7684\u4ea4\u6c47\u70b9\u5f80\u5f80\u80fd\u63ed\u793a\u6469\u64e6\u7684\u6839\u672c\u539f\u56e0\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u6570\u636e\u6765\u6e90<\/th>\n<th>\u5b83\u63ed\u793a\u7684\u5185\u5bb9<\/th>\n<th>\u8bca\u65ad\u5e94\u7528<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u7f51\u7ad9\u5206\u6790<\/td>\n<td>\u884c\u4e3a\u6a21\u5f0f\u548c\u6d41\u5931\u7387\u3002<\/td>\n<td>\u8bc6\u522b\u7528\u6237\u5728\u54ea\u4e9b\u5177\u4f53\u9875\u9762\u4e0a\u4e2d\u65ad\u4e86\u6d41\u7a0b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u65e5\u5fd7<\/td>\n<td>\u4e92\u52a8\u5386\u53f2\u548c\u9500\u552e\u5468\u671f\u957f\u5ea6\u3002<\/td>\n<td>\u53d1\u73b0\u6c9f\u901a\u5ef6\u8fdf\u6216\u505c\u6ede\u7684\u4ea4\u6613\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u5ba2\u6237\u8bbf\u8c08<\/td>\n<td>\u6df1\u5c42\u52a8\u673a\u548c\u60c5\u611f\u9a71\u52a8\u529b\u3002<\/td>\n<td>\u7406\u89e3\u7528\u6237\u5728\u7279\u5b9a\u6b65\u9aa4\u4e0a\u72b9\u8c6b\u7684*\u539f\u56e0*\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u652f\u6301\u5de5\u5355<\/td>\n<td>\u53cd\u590d\u51fa\u73b0\u7684\u6280\u672f\u6216\u6d41\u7a0b\u95ee\u9898\u3002<\/td>\n<td>\u91cf\u5316\u7279\u5b9a\u9519\u8bef\u7684\u51fa\u73b0\u9891\u7387\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u793e\u4ea4\u76d1\u542c<\/td>\n<td>\u516c\u4f17\u60c5\u7eea\u548c\u54c1\u724c\u8ba4\u77e5\u3002<\/td>\n<td>\u76d1\u63a7\u516c\u5171\u6e20\u9053\u4e0a\u672a\u7ecf\u8fc7\u6ee4\u7684\u5ba2\u6237\u6295\u8bc9\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u5728\u5206\u6790\u8fd9\u4e9b\u6765\u6e90\u65f6\uff0c\u8981\u5bfb\u627e\u6a21\u5f0f\u3002\u5355\u4e2a\u6295\u8bc9\u662f\u5f02\u5e38\u60c5\u51b5\u3002\u5341\u4e2a\u5173\u4e8e\u540c\u4e00\u4e2a\u7ed3\u8d26\u6309\u94ae\u7684\u6295\u8bc9\u662f\u8bbe\u8ba1\u7f3a\u9677\u3002\u5341\u4e2a\u5173\u4e8e\u540c\u4e00\u653f\u7b56\u7684\u6295\u8bc9\u5219\u662f\u6218\u7565\u5931\u8bef\u3002<\/p>\n<h2>\u8bc6\u522b\u65e0\u5f62\u969c\u788d \ud83d\udd75\ufe0f<\/h2>\n<p>\u4e00\u4e9b\u6469\u64e6\u70b9\u662f\u770b\u4e0d\u89c1\u7684\uff0c\u56e0\u4e3a\u5b83\u4eec\u5df2\u88ab\u89c6\u4e3a\u5e38\u6001\u3002\u5ba2\u6237\u4f1a\u5c06\u5176\u63a5\u53d7\u4e3a\u884c\u4e1a\u6807\u51c6\u7684\u4e00\u90e8\u5206\u3002\u8bca\u65ad\u5730\u56fe\u6709\u52a9\u4e8e\u63ed\u793a\u8fd9\u4e9b\u88ab\u5e38\u6001\u5316\u7684\u4f4e\u6548\u95ee\u9898\u3002<\/p>\n<h3>1. \u8bb0\u5fc6\u7684\u8d1f\u62c5<\/h3>\n<p>\u5ba2\u6237\u662f\u5426\u5fc5\u987b\u8bb0\u4f4f\u524d\u4e00\u6b65\u9aa4\u7684\u4fe1\u606f\u624d\u80fd\u5b8c\u6210\u5f53\u524d\u6b65\u9aa4\uff1f\u5982\u679c\u4ed6\u4eec\u5fc5\u987b\u56de\u5fc6\u8ba2\u5355\u53f7\u3001\u65e5\u671f\u6216\u7279\u5b9a\u4ee3\u7801\uff0c\u8fd9\u5c31\u610f\u5473\u7740\u4f60\u589e\u52a0\u4e86\u8ba4\u77e5\u8d1f\u62c5\u3002\u65e0\u6469\u64e6\u7684\u4f53\u9a8c\u4f1a\u81ea\u52a8\u63d0\u4f9b\u8fd9\u4e9b\u4fe1\u606f\u3002<\/p>\n<h3>2. \u6e20\u9053\u4e4b\u95f4\u7684\u65ad\u5c42<\/h3>\n<p>\u5ba2\u6237\u7ecf\u5e38\u5728\u4e0d\u540c\u6e20\u9053\u95f4\u5207\u6362\u3002\u4ed6\u4eec\u5728\u7ebf\u6d4f\u89c8\uff0c\u62e8\u6253\u5ba2\u670d\u7535\u8bdd\uff0c\u7136\u540e\u53bb\u5b9e\u4f53\u5e97\u3002\u5982\u679c\u8fd9\u4e9b\u6e20\u9053\u4e4b\u95f4\u65e0\u6cd5\u4f20\u9012\u4e0a\u4e0b\u6587\uff0c\u6469\u64e6\u5c31\u4f1a\u6025\u5267\u4e0a\u5347\u3002\u8fd9\u88ab\u79f0\u4e3a\u201c\u6e20\u9053\u5b64\u5c9b\u201d\u3002\u6bcf\u5f53\u5ba2\u6237\u5207\u6362\u5a92\u4ecb\u65f6\uff0c\u90fd\u5fc5\u987b\u91cd\u590d\u8bb2\u8ff0\u81ea\u5df1\u7684\u7ecf\u5386\u3002<\/p>\n<h3>3. \u653f\u7b56\u4e0e\u4eba\u6027\u7684\u51b2\u7a81<\/h3>\n<p>\u5458\u5de5\u7ecf\u5e38\u9700\u8981\u6267\u884c\u4e0e\u5ba2\u6237\u9700\u6c42\u76f8\u6096\u7684\u653f\u7b56\u3002\u5982\u679c\u4e00\u7ebf\u5de5\u4f5c\u4eba\u5458\u8bf4\uff1a\u2018\u6211\u77e5\u9053\u4f60\u662f\u5bf9\u7684\uff0c\u4f46\u7cfb\u7edf\u4e0d\u5141\u8bb8\u6211\u8fd9\u4e48\u505a\u2019\uff0c\u8fd9\u5c31\u662f\u4e00\u4e2a\u5de8\u5927\u7684\u6469\u64e6\u70b9\u3002\u6469\u64e6\u7684\u6839\u6e90\u4e0d\u662f\u5ba2\u6237\uff0c\u800c\u662f\u4fdd\u62a4\u516c\u53f8\u7684\u50f5\u5316\u7cfb\u7edf\u3002<\/p>\n<h3>4. \u7a7a\u767d\u7684\u6c89\u9ed8<\/h3>\n<p>\u5ba2\u6237\u91c7\u53d6\u884c\u52a8\u540e\u4f1a\u53d1\u751f\u4ec0\u4e48\uff1f\u5982\u679c\u4ed6\u4eec\u63d0\u4ea4\u4e86\u8bf7\u6c42\u5374\u6ca1\u6709\u4efb\u4f55\u56de\u5e94\uff0c\u7126\u8651\u611f\u5c31\u4f1a\u4e0a\u5347\u3002\u8fd9\u4e2a\u2018\u9ed1\u7bb1\u2019\u9636\u6bb5\u4f1a\u5f15\u53d1\u60c5\u611f\u6469\u64e6\u3002\u5ba2\u6237\u9700\u8981\u786e\u8ba4\u4fe1\u606f\u3001\u72b6\u6001\u66f4\u65b0\u6216\u9884\u8ba1\u65f6\u95f4\u3002\u6c89\u9ed8\u4f1a\u88ab\u89e3\u8bfb\u4e3a\u6ca1\u6709\u884c\u52a8\u3002<\/p>\n<h2>\u9a8c\u8bc1\u4f60\u7684\u53d1\u73b0 \ud83d\udd2c<\/h2>\n<p>\u4e00\u65e6\u4f60\u5728\u5730\u56fe\u4e0a\u8bc6\u522b\u51fa\u6f5c\u5728\u7684\u6469\u64e6\u70b9\uff0c\u5c31\u5fc5\u987b\u5728\u5b9e\u65bd\u53d8\u66f4\u524d\u8fdb\u884c\u9a8c\u8bc1\u3002\u5047\u8bbe\u4f1a\u5bfc\u81f4\u8d44\u6e90\u6d6a\u8d39\u3002\u9a8c\u8bc1\u80fd\u786e\u4fdd\u4f60\u89e3\u51b3\u7684\u662f\u771f\u6b63\u7684\u95ee\u9898\u3002<\/p>\n<ul>\n<li><strong>\u5b9a\u91cf\u9a8c\u8bc1\uff1a<\/strong> \u68c0\u67e5\u8be5\u6469\u64e6\u70b9\u662f\u5426\u4e0e\u8f6c\u5316\u7387\u4e0b\u964d\u6216\u6d41\u5931\u7387\u4e0a\u5347\u76f8\u5173\u3002\u4fee\u590d\u7b2c3\u6b65\u662f\u5426\u771f\u7684\u80fd\u63d0\u5347\u7559\u5b58\u7387\uff1f<\/li>\n<li><strong>\u5b9a\u6027\u9a8c\u8bc1\uff1a<\/strong> \u8fdb\u884c\u53ef\u7528\u6027\u6d4b\u8bd5\u3002\u8ba9\u4e00\u7ec4\u7528\u6237\u6267\u884c\u4efb\u52a1\uff0c\u540c\u65f6\u89c2\u5bdf\u4ed6\u4eec\u72b9\u8c6b\u7684\u5730\u65b9\u3002\u4e0d\u8981\u95ee\u4ed6\u4eec\u662f\u5426\u56f0\u96be\uff0c\u800c\u662f\u89c2\u5bdf\u4ed6\u4eec\u6323\u624e\u7684\u8fc7\u7a0b\u3002<\/li>\n<li><strong>A\/B\u6d4b\u8bd5\uff1a<\/strong> 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