{"id":335,"date":"2026-03-28T16:40:07","date_gmt":"2026-03-28T16:40:07","guid":{"rendered":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/"},"modified":"2026-03-28T16:40:07","modified_gmt":"2026-03-28T16:40:07","slug":"future-of-customer-journey-mapping-trends","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/","title":{"rendered":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1aCX\u6218\u7565\u5bb6\u9700\u8981\u5173\u6ce8\u7684\u8d8b\u52bf"},"content":{"rendered":"<p>\u5ba2\u6237\u4f53\u9a8c\u7684\u683c\u5c40\u6b63\u5728\u6211\u4eec\u811a\u4e0b\u53d1\u751f\u8f6c\u53d8\u3002\u591a\u5e74\u6765\uff0c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u4e00\u76f4\u88ab\u89c6\u4e3a\u4e00\u79cd\u9759\u6001\u84dd\u56fe\u2014\u2014\u4e00\u79cd\u9759\u6001\u7684\u56fe\u8868\uff0c\u63cf\u7ed8\u4e86\u4ece\u8ba4\u77e5\u5230\u8d2d\u4e70\u7684\u7ebf\u6027\u8def\u5f84\u3002\u7136\u800c\uff0c\u5982\u4eca\u8fd9\u79cd\u505a\u6cd5\u5df2\u4e0d\u518d\u8db3\u591f\u3002\u73b0\u4ee3\u6d88\u8d39\u8005\u5904\u4e8e\u4e00\u4e2a\u6d41\u52a8\u4e14\u975e\u7ebf\u6027\u7684\u73af\u5883\u4e2d\uff0c\u4ed6\u4eec\u7684\u671f\u671b\u4e0d\u65ad\u53d8\u5316\uff0c\u6570\u636e\u5373\u65f6\u53ef\u5f97\u3002\u5bf9CX\u6218\u7565\u5bb6\u800c\u8a00\uff0c\u7406\u89e3\u8fd9\u4e9b\u8f6c\u53d8\u5e76\u975e\u53ef\u9009\u9879\uff0c\u800c\u662f\u5173\u4e4e\u751f\u5b58\u4e0e\u53d1\u5c55\u7684\u5173\u952e\u3002<\/p>\n<p>\u672c\u6307\u5357\u63a2\u8ba8\u4e86\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u4e0d\u65ad\u6f14\u53d8\u7684\u673a\u5236\u3002\u6211\u4eec\u5206\u6790\u6280\u672f\u3001\u5fc3\u7406\u5b66\u548c\u9690\u79c1\u6cd5\u89c4\u5982\u4f55\u91cd\u5851\u4f01\u4e1a\u53ef\u89c6\u5316\u548c\u4f18\u5316\u5ba2\u6237\u4f53\u9a8c\u7684\u65b9\u5f0f\u3002\u91cd\u70b9\u5728\u4e8e\u80fd\u591f\u4ed8\u8bf8\u884c\u52a8\u7684\u6d1e\u5bdf\uff0c\u4ee5\u63a8\u52a8\u771f\u5b9e\u7684\u7528\u6237\u53c2\u4e0e\uff0c\u800c\u4e0d\u4f9d\u8d56\u4e8e\u7092\u4f5c\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn whiteboard infographic illustrating 7 key trends in modern customer journey mapping: dynamic ecosystems, real-time data, AI predictions, emotional intelligence, privacy-first design, employee experience integration, and omnichannel continuity, with comparison table and 12-month implementation roadmap for CX strategists\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83d\udd04 \u4ece\u7ebf\u6027\u8def\u5f84\u5230\u52a8\u6001\u751f\u6001\u7cfb\u7edf<\/h2>\n<p>\u4f20\u7edf\u7684\u65c5\u7a0b\u5730\u56fe\u63cf\u7ed8\u7684\u662f\u4e00\u6761\u76f4\u7ebf\uff1a\u7b2c\u4e00\u6b65\u3001\u7b2c\u4e8c\u6b65\u3001\u7b2c\u4e09\u6b65\u3002\u8be5\u6a21\u578b\u5047\u8bbe\u4e8b\u4ef6\u7684\u53d1\u751f\u5177\u6709\u53ef\u9884\u6d4b\u7684\u987a\u5e8f\u3002\u5b9e\u9645\u4e0a\uff0c\u5ba2\u6237\u901a\u8fc7\u4e00\u4e2a\u590d\u6742\u7684\u6e20\u9053\u7f51\u7edc\u4e0e\u54c1\u724c\u4e92\u52a8\u3002\u4ed6\u4eec\u53ef\u80fd\u5728\u793e\u4ea4\u5a92\u4f53\u4e0a\u770b\u5230\u5e7f\u544a\uff0c\u5728\u79fb\u52a8\u8bbe\u5907\u4e0a\u8fdb\u884c\u7814\u7a76\uff0c\u524d\u5f80\u5b9e\u4f53\u5e97\uff0c\u6700\u540e\u901a\u8fc7\u8bed\u97f3\u52a9\u624b\u5b8c\u6210\u4ea4\u6613\u3002<\/p>\n<ul>\n<li><strong>\u788e\u7247\u5316\u7684\u89e6\u70b9\uff1a<\/strong>\u5ba2\u6237\u4e0d\u4f1a\u9075\u5faa\u5355\u4e00\u7684\u7ebf\u7d22\u3002\u4ed6\u4eec\u4f1a\u6839\u636e\u4fbf\u5229\u6027\u548c\u60c5\u5883\u5728\u4e0d\u540c\u6e20\u9053\u95f4\u5207\u6362\u3002<\/li>\n<li><strong>\u60c5\u5883\u76f8\u5173\u6027\uff1a<\/strong>\u4f53\u9a8c\u5fc5\u987b\u9002\u5e94\u5f53\u4e0b\u60c5\u5883\u3002\u901a\u8fc7\u804a\u5929\u5bfb\u6c42\u652f\u6301\u7684\u5ba2\u6237\u6240\u9700\u7684\u4fe1\u606f\uff0c\u4e0e\u5728\u684c\u9762\u7aef\u6d4f\u89c8\u76ee\u5f55\u7684\u5ba2\u6237\u5b8c\u5168\u4e0d\u540c\u3002<\/li>\n<li><strong>\u975e\u7ebf\u6027\u5bfc\u822a\uff1a<\/strong>\u65c5\u7a0b\u5f80\u5f80\u662f\u5faa\u73af\u6216\u87ba\u65cb\u5f0f\u7684\u3002\u8d2d\u4e70\u540e\u7684\u652f\u6301\u53ef\u80fd\u5f15\u53d1\u65b0\u7684\u63a2\u7d22\u9636\u6bb5\uff0c\u4ece\u800c\u91cd\u65b0\u542f\u52a8\u6574\u4e2a\u5faa\u73af\u3002<\/li>\n<\/ul>\n<p>\u6218\u7565\u5bb6\u5fc5\u987b\u6446\u8131\u50f5\u5316\u7684\u56fe\u8868\u3002\u76f8\u53cd\uff0c\u4ed6\u4eec\u5e94\u5c06\u65c5\u7a0b\u89c6\u4e3a\u4e00\u4e2a\u52a8\u6001\u7684\u751f\u6001\u7cfb\u7edf\u3002\u8fd9\u9700\u8981\u601d\u7ef4\u6a21\u5f0f\u7684\u8f6c\u53d8\uff1a\u4ece\u7ed8\u5236\u5177\u4f53\u6b65\u9aa4\uff0c\u8f6c\u5411\u63cf\u7ed8\u6f5c\u5728\u7684\u4e92\u52a8\u70b9\u548c\u51b3\u7b56\u8282\u70b9\u3002\u76ee\u6807\u662f\u9884\u5224\u5ba2\u6237\u53ef\u80fd\u504f\u79bb\u7684\u8282\u70b9\uff0c\u5e76\u65e0\u8bba\u5176\u9009\u62e9\u4f55\u79cd\u8def\u5f84\uff0c\u90fd\u80fd\u63d0\u4f9b\u65e0\u7f1d\u7684\u652f\u6301\u3002<\/p>\n<h2>\ud83d\udcca \u5b9e\u65f6\u6570\u636e\u4e0e\u5373\u65f6\u9002\u5e94<\/h2>\n<p>\u5386\u53f2\u6570\u636e\u957f\u671f\u4ee5\u6765\u4e00\u76f4\u662f\u65c5\u7a0b\u5206\u6790\u7684\u57fa\u77f3\u3002\u4f01\u4e1a\u901a\u8fc7\u5206\u6790\u8fc7\u53bb\u7684\u884c\u4e3a\u6765\u9884\u6d4b\u672a\u6765\u7684\u884c\u52a8\u3002\u7136\u800c\uff0c\u672a\u6765\u9700\u8981\u7684\u662f\u5b9e\u65f6\u6d1e\u5bdf\u3002\u5728\u6570\u5b57\u7ecf\u6d4e\u4e2d\uff0c\u7b49\u5f85\u6708\u5ea6\u62a5\u544a\u6765\u8c03\u6574\u7b56\u7565\u5df2\u8fc7\u4e8e\u8fdf\u7f13\u3002<\/p>\n<p>\u5b9e\u65f6\u65c5\u7a0b\u5730\u56fe\u9700\u8981\u5c06\u5b9e\u65f6\u6570\u636e\u6d41\u6574\u5408\u5230\u53ef\u89c6\u5316\u8fc7\u7a0b\u4e2d\u3002\u8fd9\u4f7f\u7ec4\u7ec7\u80fd\u591f\u5728\u6469\u64e6\u70b9\u51fa\u73b0\u7684\u77ac\u95f4\u5c31\u52a0\u4ee5\u8bc6\u522b\u3002<\/p>\n<ul>\n<li><strong>\u5373\u65f6\u53cd\u9988\u56de\u8def\uff1a<\/strong>\u5982\u679c\u5ba2\u6237\u653e\u5f03\u8d2d\u7269\u8f66\uff0c\u7cfb\u7edf\u5e94\u7acb\u5373\u89e6\u53d1\u5e72\u9884\u63aa\u65bd\uff0c\u800c\u4e0d\u662f\u4e09\u5929\u540e\u624d\u53d1\u9001\u8ddf\u8fdb\u90ae\u4ef6\u3002<\/li>\n<li><strong>\u884c\u4e3a\u89e6\u53d1\u673a\u5236\uff1a<\/strong>\u7528\u6237\u5728\u7f51\u7ad9\u6216\u5e94\u7528\u4e0a\u7684\u64cd\u4f5c\u53ef\u4ee5\u5373\u65f6\u66f4\u65b0\u5ba2\u6237\u6863\u6848\uff0c\u5e76\u5f71\u54cd\u63a5\u4e0b\u6765\u63d0\u4f9b\u7684\u4e92\u52a8\u5185\u5bb9\u3002<\/li>\n<li><strong>\u52a8\u6001\u5185\u5bb9\uff1a<\/strong>\u5448\u73b0\u7ed9\u7528\u6237\u7684\u5185\u5bb9\u4f1a\u6839\u636e\u5176\u5f53\u524d\u6d3b\u52a8\u3001\u4f4d\u7f6e\u548c\u8bbe\u5907\u52a8\u6001\u53d8\u5316\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u79cd\u80fd\u529b\u9700\u8981\u5f3a\u5927\u7684\u6570\u636e\u57fa\u7840\u8bbe\u65bd\u3002\u8fd9\u4e0d\u4ec5\u4ec5\u662f\u6536\u96c6\u4fe1\u606f\uff0c\u66f4\u5728\u4e8e\u80fd\u591f\u5feb\u901f\u5904\u7406\u6570\u636e\uff0c\u4ece\u800c\u5728\u4f53\u9a8c\u53d1\u751f\u7684\u8fc7\u7a0b\u4e2d\u5373\u65f6\u5f71\u54cd\u5b83\u3002\u6570\u636e\u5904\u7406\u7684\u901f\u5ea6\u6b63\u6210\u4e3a\u4e00\u9879\u7ade\u4e89\u4f18\u52bf\u3002<\/p>\n<h2>\ud83e\udd16 \u4eba\u5de5\u667a\u80fd\u4e0e\u9884\u6d4b\u5206\u6790<\/h2>\n<p>\u4eba\u5de5\u667a\u80fd\u6b63\u5728\u5c06\u65c5\u7a0b\u5730\u56fe\u4ece\u4e00\u79cd\u63cf\u8ff0\u6027\u5de5\u4f5c\u8f6c\u53d8\u4e3a\u9884\u6d4b\u6027\u5de5\u4f5c\u3002\u4e0e\u5176\u95ee\u2018\u53d1\u751f\u4e86\u4ec0\u4e48\uff1f\u2019\uff0cAI\u5e2e\u52a9\u6211\u4eec\u56de\u7b54\u2018\u63a5\u4e0b\u6765\u4f1a\u53d1\u751f\u4ec0\u4e48\uff1f\u2019<\/p>\n<p>\u673a\u5668\u5b66\u4e60\u7b97\u6cd5\u80fd\u591f\u5206\u6790\u6d77\u91cf\u6570\u636e\u96c6\uff0c\u8bc6\u522b\u51fa\u4eba\u7c7b\u5206\u6790\u5e08\u53ef\u80fd\u5ffd\u7565\u7684\u6a21\u5f0f\u3002\u8fd9\u4e9b\u6a21\u5f0f\u5e38\u5e38\u63ed\u793a\u51fa\u9690\u85cf\u7684\u6469\u64e6\u70b9\u6216\u66f4\u6df1\u5c42\u6b21\u4e92\u52a8\u7684\u673a\u4f1a\u3002<\/p>\n<ul>\n<li><strong>\u9884\u6d4b\u6a21\u578b\uff1a<\/strong>AI\u53ef\u4ee5\u6839\u636e\u5f53\u524d\u7684\u65c5\u7a0b\u884c\u4e3a\uff0c\u9884\u6d4b\u5ba2\u6237\u6d41\u5931\u7684\u53ef\u80fd\u6027\u6216\u6210\u529f\u5347\u7ea7\u9500\u552e\u7684\u6982\u7387\u3002<\/li>\n<li><strong>\u5927\u89c4\u6a21\u4e2a\u6027\u5316\uff1a<\/strong>\u7b97\u6cd5\u53ef\u4ee5\u540c\u65f6\u4e3a\u6210\u5343\u4e0a\u4e07\u7684\u7528\u6237\u7fa4\u4f53\u5b9a\u5236\u65c5\u7a0b\uff0c\u786e\u4fdd\u76f8\u5173\u6027\u800c\u65e0\u9700\u4eba\u5de5\u5e72\u9884\u3002<\/li>\n<li><strong>\u81ea\u7136\u8bed\u8a00\u5904\u7406\uff1a<\/strong> \u5bf9\u5ba2\u6237\u6c9f\u901a\u8fdb\u884c\u60c5\u611f\u5206\u6790\uff0c\u53ef\u4ee5\u81ea\u52a8\u4e3a\u4e92\u52a8\u6253\u4e0a\u60c5\u611f\u6807\u8bb0\uff0c\u4e30\u5bcc\u65c5\u7a0b\u5730\u56fe\u3002<\/li>\n<\/ul>\n<p> \u5b9e\u65bd\u8fd9\u4e9b\u6280\u672f\u9700\u8981\u8c28\u614e\u7684\u6cbb\u7406\u3002\u9884\u6d4b\u7684\u51c6\u786e\u6027\u53d6\u51b3\u4e8e\u8f93\u5165\u6570\u636e\u7684\u8d28\u91cf\u3002\u5728\u7f3a\u4e4f\u4eba\u7c7b\u76d1\u7763\u7684\u60c5\u51b5\u4e0b\u76f2\u76ee\u63a8\u8fdb\u81ea\u52a8\u5316\uff0c\u53ef\u80fd\u5bfc\u81f4\u9519\u8bef\uff0c\u635f\u5bb3\u4fe1\u4efb\u3002<\/p>\n<h2>\u2764\ufe0f \u60c5\u611f\u65c5\u7a0b\u6620\u5c04<\/h2>\n<p> \u6ee1\u610f\u5ea6\u6307\u6807\u5f80\u5f80\u65e0\u6cd5\u5168\u9762\u53cd\u6620\u5b9e\u9645\u60c5\u51b5\u3002\u5ba2\u6237\u53ef\u80fd\u5bf9\u4ea4\u6613\u672c\u8eab\u611f\u5230\u6ee1\u610f\uff0c\u4f46\u5bf9\u8fc7\u7a0b\u611f\u5230\u6f20\u7136\u6216\u6cae\u4e27\u3002\u672a\u6765\u65c5\u7a0b\u6620\u5c04\u7684\u5173\u952e\u5728\u4e8e\u6df1\u5165\u6316\u6398\u60c5\u611f\u5c42\u9762\u3002<\/p>\n<p> \u60c5\u611f\u65c5\u7a0b\u6620\u5c04\u8bb0\u5f55\u5ba2\u6237\u5728\u4e92\u52a8\u6bcf\u4e2a\u9636\u6bb5\u6240\u7ecf\u5386\u7684\u611f\u53d7\uff0c\u4e3a\u91cf\u5316\u6570\u636e\u589e\u6dfb\u4e86\u5b9a\u6027\u7ef4\u5ea6\u3002<\/p>\n<ul>\n<li><strong> \u8bc6\u522b\u60c5\u611f\u9ad8\u5cf0\u4e0e\u4f4e\u8c37\uff1a<\/strong> \u7cbe\u51c6\u8bc6\u522b\u4ee4\u4eba\u6109\u60a6\u7684\u65f6\u523b\u548c\u4ee4\u4eba\u6cae\u4e27\u7684\u65f6\u523b\uff0c\u6709\u52a9\u4e8e\u4f18\u5148\u6539\u8fdb\u3002<\/li>\n<li><strong> \u540c\u7406\u5fc3\u6620\u5c04\uff1a<\/strong> \u5c06\u5ba2\u6237\u6240\u60f3\u3001\u6240\u611f\u3001\u6240\u89c1\u3001\u6240\u95fb\u7684\u9648\u8ff0\u6574\u5408\u5230\u53ef\u89c6\u5316\u5448\u73b0\u4e2d\u3002<\/li>\n<li><strong> \u957f\u671f\u60c5\u611f\u5206\u6790\uff1a<\/strong> \u76d1\u6d4b\u6570\u6708\u800c\u975e\u6570\u5929\u7684\u60c5\u611f\u8d8b\u52bf\uff0c\u4ee5\u7406\u89e3\u54c1\u724c\u5fe0\u8bda\u5ea6\u7684\u9a71\u52a8\u56e0\u7d20\u3002<\/li>\n<\/ul>\n<p> \u7406\u89e3\u60c5\u611f\u4f7f\u7ec4\u7ec7\u80fd\u591f\u8bbe\u8ba1\u51fa\u5728\u4eba\u6027\u5c42\u9762\u4ea7\u751f\u5171\u9e23\u7684\u4f53\u9a8c\u3002\u8fd9\u5c06\u5173\u6ce8\u70b9\u4ece\u529f\u80fd\u6548\u7528\u8f6c\u5411\u5173\u7cfb\u4ef7\u503c\u3002<\/p>\n<h2>\ud83d\udd12 \u9690\u79c1\u3001\u4f26\u7406\u4e0e\u4fe1\u4efb<\/h2>\n<p> \u6570\u636e\u9690\u79c1\u6cd5\u89c4\u4ece\u6839\u672c\u4e0a\u6539\u53d8\u4e86\u65c5\u7a0b\u6620\u5c04\u7684\u5b9e\u65bd\u65b9\u5f0f\u3002\u4e3a\u6620\u5c04\u76ee\u7684\u6536\u96c6\u4e2a\u4eba\u6570\u636e\u73b0\u5728\u9700\u8981\u660e\u786e\u540c\u610f\u548c\u4e25\u683c\u7684\u6cbb\u7406\u3002<\/p>\n<ul>\n<li><strong> \u540c\u610f\u7ba1\u7406\uff1a<\/strong> \u5ba2\u6237\u5fc5\u987b\u6e05\u695a\u5176\u6570\u636e\u5982\u4f55\u88ab\u7528\u4e8e\u6784\u5efa\u65c5\u7a0b\u6863\u6848\u3002\u900f\u660e\u5ea6\u81f3\u5173\u91cd\u8981\u3002<\/li>\n<li><strong> \u6570\u636e\u6700\u5c0f\u5316\uff1a<\/strong> \u7ec4\u7ec7\u5e94\u4ec5\u6536\u96c6\u7279\u5b9a\u65c5\u7a0b\u9636\u6bb5\u6240\u5fc5\u9700\u7684\u6570\u636e\uff0c\u907f\u514d\u8fc7\u5ea6\u6536\u96c6\u3002<\/li>\n<li><strong> \u5b89\u5168\u6807\u51c6\uff1a<\/strong> \u65c5\u7a0b\u5730\u56fe\u901a\u5e38\u5305\u542b\u654f\u611f\u4fe1\u606f\u3002\u8bbf\u95ee\u63a7\u5236\u548c\u52a0\u5bc6\u662f\u4e0d\u53ef\u59a5\u534f\u7684\u3002<\/li>\n<\/ul>\n<p> \u4fe1\u4efb\u662f\u73b0\u4ee3\u7ecf\u6d4e\u4e2d\u7684\u8d27\u5e01\u3002\u5982\u679c\u5ba2\u6237\u611f\u89c9\u9690\u79c1\u53d7\u5230\u4fb5\u72af\uff0c\u4ed6\u4eec\u5c06\u9009\u62e9\u9000\u51fa\u3002\u7ed8\u5236\u65c5\u7a0b\u65f6\u5fc5\u987b\u5305\u542b\u4e00\u6761\u201c\u4fe1\u4efb\u65c5\u7a0b\u201d\uff0c\u7a81\u51fa\u5c55\u793a\u6570\u636e\u5982\u4f55\u88ab\u4fdd\u62a4\u5e76\u5408\u4e4e\u4f26\u7406\u5730\u4f7f\u7528\u3002<\/p>\n<h2>\ud83d\udcc9 \u5458\u5de5\u4f53\u9a8c\uff08EX\uff09\u6574\u5408<\/h2>\n<p> \u6ca1\u6709\u79ef\u6781\u7684\u5458\u5de5\u4f53\u9a8c\uff0c\u5c31\u4e0d\u53ef\u80fd\u6709\u79ef\u6781\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u5458\u5de5\u662f\u65c5\u7a0b\u7684\u4eba\u6027\u5316\u63a5\u53e3\u3002<\/p>\n<p> \u5c06\u5458\u5de5\u65c5\u7a0b\u4e0e\u5ba2\u6237\u65c5\u7a0b\u4e00\u540c\u7ed8\u5236\uff0c\u53ef\u4ee5\u63ed\u793a\u5185\u90e8\u6d41\u7a0b\u5728\u54ea\u4e9b\u65b9\u9762\u652f\u6301\u6216\u963b\u788d\u5916\u90e8\u4f53\u9a8c\u3002<\/p>\n<ul>\n<li><strong> \u5185\u90e8\u6469\u64e6\uff1a<\/strong> \u5982\u679c\u5458\u5de5\u96be\u4ee5\u83b7\u53d6\u5ba2\u6237\u6570\u636e\uff0c\u5ba2\u6237\u4f53\u9a8c\u5c31\u4f1a\u53d7\u635f\u3002<\/li>\n<li><strong> \u8d4b\u80fd\uff1a<\/strong> \u5458\u5de5\u9700\u8981\u5177\u5907\u5de5\u5177\u548c\u6388\u6743\uff0c\u4ee5\u5b9e\u65f6\u89e3\u51b3\u95ee\u9898\u3002<\/li>\n<li><strong> \u53cd\u9988\u6e20\u9053\uff1a<\/strong> \u5458\u5de5\u5e94\u6709\u76f4\u63a5\u6e20\u9053\uff0c\u62a5\u544a\u4ed6\u4eec\u5728\u5ba2\u6237\u4e92\u52a8\u4e2d\u89c2\u5bdf\u5230\u7684\u75db\u70b9\u3002<\/li>\n<\/ul>\n<p>\u5c06\u5458\u5de5\u4f53\u9a8c\uff08EX\uff09\u4e0e\u5ba2\u6237\u4f53\u9a8c\uff08CX\uff09\u5bf9\u9f50\uff0c\u53ef\u4ee5\u786e\u4fdd\u5411\u5ba2\u6237\u505a\u51fa\u7684\u627f\u8bfa\u7531\u63d0\u4f9b\u670d\u52a1\u7684\u56e2\u961f\u771f\u6b63\u5151\u73b0\u3002<\/p>\n<h2>\u2696\ufe0f \u4f20\u7edf\u4e0e\u672a\u6765\u65c5\u7a0b\u6620\u5c04<\/h2>\n<p>\u4e3a\u4e86\u660e\u786e\u6218\u7565\u7684\u8f6c\u53d8\uff0c\u8bf7\u53c2\u8003\u4e0b\u9762\u7684\u5bf9\u6bd4\u3002\u8be5\u8868\u683c\u7a81\u51fa\u4e86\u4f20\u7edf\u65b9\u6cd5\u4e0e\u65b0\u5174\u672a\u6765\u72b6\u6001\u4e4b\u95f4\u7684\u5dee\u5f02\u3002<\/p>\n<table border=\"1\" cellpadding=\"10\" cellspacing=\"0\">\n<tr>\n<th>\u529f\u80fd<\/th>\n<th>\u4f20\u7edf\u65b9\u6cd5<\/th>\n<th>\u672a\u6765\u65b9\u6cd5<\/th>\n<\/tr>\n<tr>\n<td><strong>\u7ed3\u6784<\/strong><\/td>\n<td>\u7ebf\u6027\uff0c\u5206\u6b65\u8fdb\u884c<\/td>\n<td>\u52a8\u6001\u7684\u3001\u975e\u7ebf\u6027\u7684\u751f\u6001\u7cfb\u7edf<\/td>\n<\/tr>\n<tr>\n<td><strong>\u6570\u636e\u6765\u6e90<\/strong><\/td>\n<td>\u5386\u53f2\u7684\uff0c\u56de\u987e\u6027\u7684<\/td>\n<td>\u5b9e\u65f6\u7684\uff0c\u9884\u6d4b\u6027\u7684<\/td>\n<\/tr>\n<tr>\n<td><strong>\u5173\u6ce8\u70b9<\/strong><\/td>\n<td>\u529f\u80fd\u6027\u4efb\u52a1<\/td>\n<td>\u60c5\u611f\u4e0e\u60c5\u5883<\/td>\n<\/tr>\n<tr>\n<td><strong>\u5de5\u5177<\/strong><\/td>\n<td>\u9759\u6001\u56fe\u8868<\/td>\n<td>\u96c6\u6210\u6570\u636e\u5e73\u53f0<\/td>\n<\/tr>\n<tr>\n<td><strong>\u9690\u79c1<\/strong><\/td>\n<td>\u9ed8\u8ba4\u540c\u610f<\/td>\n<td>\u660e\u786e\u7684\u3001\u7ec6\u7c92\u5ea6\u7684\u540c\u610f<\/td>\n<\/tr>\n<tr>\n<td><strong>\u8303\u56f4<\/strong><\/td>\n<td>\u4ec5\u5ba2\u6237<\/td>\n<td>\u5ba2\u6237 + \u5458\u5de5\uff08EX\uff09<\/td>\n<\/tr>\n<\/table>\n<h2>\ud83d\udee0\ufe0f \u6218\u7565\u7684\u843d\u5730\u5b9e\u65bd<\/h2>\n<p>\u8bc6\u522b\u8d8b\u52bf\u53ea\u662f\u7b2c\u4e00\u6b65\u3002\u5b9e\u65bd\u8fd9\u4e9b\u53d8\u9769\u9700\u8981\u4e00\u79cd\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\u6765\u66f4\u65b0\u60a8\u73b0\u6709\u7684\u6620\u5c04\u6846\u67b6\u3002<\/p>\n<ul>\n<li><strong>\u5f00\u5c55\u6570\u636e\u5ba1\u8ba1\uff1a<\/strong>\u8bc4\u4f30\u60a8\u5f53\u524d\u6570\u636e\u6e90\u7684\u8d28\u91cf\u548c\u53ef\u7528\u6027\u3002\u786e\u5b9a\u54ea\u4e9b\u662f\u5b9e\u65f6\u7684\uff0c\u54ea\u4e9b\u5b58\u5728\u6ede\u540e\u3002<\/li>\n<li><strong>\u5b9a\u4e49\u65b0\u6307\u6807\uff1a<\/strong>\u8d85\u8d8a\u8f6c\u5316\u7387\u3002\u91c7\u7528\u8861\u91cf\u60c5\u611f\u53c2\u4e0e\u5ea6\u548c\u89e3\u51b3\u65f6\u95f4\u7684\u65b0\u6307\u6807\u3002<\/li>\n<li><strong>\u5229\u76ca\u76f8\u5173\u8005\u534f\u540c\uff1a<\/strong> \u786e\u4fddIT\u3001\u5e02\u573a\u548c\u8fd0\u8425\u56e2\u961f\u5c31\u6570\u636e\u5b9a\u4e49\u548c\u65c5\u7a0b\u76ee\u6807\u8fbe\u6210\u4e00\u81f4\u3002<\/li>\n<li><strong> \u8fed\u4ee3\u6d4b\u8bd5\uff1a<\/strong> \u5c06\u65c5\u7a0b\u56fe\u89c6\u4e3a\u4e00\u4e2a\u5047\u8bbe\u3002\u5728\u5e7f\u6cdb\u63a8\u5e7f\u524d\uff0c\u5148\u5728\u5c0f\u8303\u56f4\u5185\u6d4b\u8bd5\u53d8\u66f4\u3002<\/li>\n<li><strong> \u6301\u7eed\u57f9\u8bad\uff1a<\/strong> \u4e3a\u56e2\u961f\u914d\u5907\u89e3\u8bfb\u52a8\u6001\u6570\u636e\u5e76\u54cd\u5e94\u5b9e\u65f6\u6d1e\u5bdf\u7684\u6280\u80fd\u3002<\/li>\n<\/ul>\n<p> \u8fd9\u4e2a\u8fc7\u7a0b\u662f\u8fed\u4ee3\u7684\u3002\u65c5\u7a0b\u56fe\u6c38\u8fdc\u4e0d\u4f1a\u5b8c\u6210\u3002\u5b83\u4f1a\u968f\u7740\u5ba2\u6237\u7fa4\u4f53\u7684\u53d8\u5316\u548c\u6280\u672f\u7684\u8fdb\u6b65\u800c\u4e0d\u65ad\u6f14\u8fdb\u3002<\/p>\n<h2>\ud83d\udcc8 \u8d85\u8d8aNPS\u8861\u91cf\u6210\u529f<\/h2>\n<p> \u51c0\u63a8\u8350\u503c\uff08NPS\uff09\u957f\u671f\u4ee5\u6765\u4e00\u76f4\u662f\u8861\u91cf\u5ba2\u6237\u5fe0\u8bda\u5ea6\u7684\u6807\u51c6\u3002\u7136\u800c\uff0c\u5b83\u662f\u4e00\u4e2a\u6ede\u540e\u6307\u6807\u3002\u5b83\u544a\u8bc9\u4f60\u5f53\u524d\u6240\u5904\u7684\u4f4d\u7f6e\uff0c\u800c\u4e0d\u662f\u539f\u56e0\u3002<\/p>\n<p> \u672a\u6765\u7684\u6210\u529f\u6307\u6807\u5e94\u662f\u80fd\u591f\u9884\u6d4b\u672a\u6765\u884c\u4e3a\u7684\u5148\u884c\u6307\u6807\u3002<\/p>\n<ul>\n<li><strong> \u5ba2\u6237\u52aa\u529b\u5f97\u5206\uff08CES\uff09\uff1a<\/strong> \u5ba2\u6237\u89e3\u51b3\u95ee\u9898\u6709\u591a\u5bb9\u6613\uff1f<\/li>\n<li><strong> \u7559\u5b58\u7387\uff1a<\/strong> \u6709\u591a\u5c11\u5ba2\u6237\u4f1a\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u518d\u6b21\u56de\u6765\uff1f<\/li>\n<li><strong> \u4ef7\u503c\u5b9e\u73b0\u65f6\u95f4\uff1a<\/strong> \u5ba2\u6237\u9700\u8981\u591a\u5feb\u624d\u80fd\u610f\u8bc6\u5230\u60a8\u4ea7\u54c1\u7684\u597d\u5904\uff1f<\/li>\n<li><strong> \u53c2\u4e0e\u6df1\u5ea6\uff1a<\/strong> \u4e00\u4e2a\u4f1a\u8bdd\u4e2d\u53d1\u751f\u4e86\u591a\u5c11\u6b21\u4e92\u52a8\uff1f<\/li>\n<\/ul>\n<p> \u7efc\u5408\u8fd9\u4e9b\u6307\u6807\u53ef\u4ee5\u63d0\u4f9b\u4e00\u4e2a\u5168\u9762\u7684\u5065\u5eb7\u89c6\u56fe\u3002\u5b83\u5e2e\u52a9\u6218\u7565\u5236\u5b9a\u8005\u7406\u89e3\u65c5\u7a0b\u7684\u6548\u7387\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u5bf9\u7ed3\u679c\u7684\u6ee1\u610f\u5ea6\u3002<\/p>\n<h2>\ud83c\udf10 \u5168\u6e20\u9053\u7684\u5fc5\u7136\u6027<\/h2>\n<p> \u591a\u6e20\u9053\u610f\u5473\u7740\u5728\u591a\u4e2a\u5e73\u53f0\u4e0a\u5b58\u5728\u3002\u5168\u6e20\u9053\u610f\u5473\u7740\u8fd9\u4e9b\u5e73\u53f0\u80fd\u591f\u65e0\u7f1d\u534f\u4f5c\u3002\u672a\u6765\u65c5\u7a0b\u56fe\u7684\u672c\u8d28\u5c31\u662f\u5168\u6e20\u9053\u3002<\/p>\n<p> \u5ba2\u6237\u53ef\u80fd\u5728\u793e\u4ea4\u5a92\u4f53\u4e0a\u5f00\u59cb\u5bf9\u8bdd\uff0c\u7136\u540e\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u5b8c\u6210\uff0c\u800c\u4e0d\u4f1a\u4e22\u5931\u4e0a\u4e0b\u6587\u3002\u65c5\u7a0b\u56fe\u5fc5\u987b\u53cd\u6620\u8fd9\u79cd\u8fde\u7eed\u6027\u3002<\/p>\n<ul>\n<li><strong> \u7edf\u4e00\u8eab\u4efd\uff1a<\/strong> \u5728\u4e0d\u540c\u8bbe\u5907\u548c\u6e20\u9053\u95f4\u8bc6\u522b\u7528\u6237\u81f3\u5173\u91cd\u8981\u3002<\/li>\n<li><strong> \u4e0a\u4e0b\u6587\u5ef6\u7eed\uff1a<\/strong> \u5728\u4e00\u4e2a\u6e20\u9053\u4e2d\u6536\u96c6\u7684\u4fe1\u606f\u5fc5\u987b\u5728\u4e0b\u4e00\u4e2a\u6e20\u9053\u4e2d\u53ef\u7528\u3002<\/li>\n<li><strong> \u4e00\u81f4\u7684\u8bed\u8c03\uff1a<\/strong> \u54c1\u724c\u8bed\u6c14\u548c\u4fe1\u606f\u4f20\u9012\u5e94\u5728\u6240\u6709\u63a5\u89e6\u70b9\u4fdd\u6301\u4e00\u81f4\u3002<\/li>\n<\/ul>\n<p> \u672a\u80fd\u6574\u5408\u6e20\u9053\u4f1a\u5f62\u6210\u8ba9\u5ba2\u6237\u611f\u5230\u6cae\u4e27\u7684\u5b64\u5c9b\u3002\u65c5\u7a0b\u56fe\u6b63\u662f\u6253\u7834\u8fd9\u4e9b\u5b64\u5c9b\u7684\u84dd\u56fe\u3002<\/p>\n<h2>\ud83e\udded \u672a\u676512\u4e2a\u6708\u7684\u6218\u7565\u5efa\u8bae<\/h2>\n<p>\u5bf9\u4e8e\u5e0c\u671b\u73b0\u4ee3\u5316\u5176\u65b9\u6cd5\u7684\u5ba2\u6237\u4f53\u9a8c\u9886\u5bfc\u8005\u6765\u8bf4\uff0c\u8fd9\u91cc\u6709\u4e00\u4efd\u5b9e\u7528\u7684\u8def\u7ebf\u56fe\u3002<\/p>\n<ul>\n<li><strong>\u7b2c\u4e00\u5b63\u5ea6\uff1a<\/strong>\u6839\u636e\u771f\u5b9e\u7684\u5ba2\u6237\u884c\u4e3a\u6570\u636e\u5ba1\u6838\u73b0\u6709\u7684\u65c5\u7a0b\u5730\u56fe\uff0c\u8bc6\u522b\u5730\u56fe\u4e0e\u73b0\u5b9e\u4e4b\u95f4\u7684\u5dee\u8ddd\u3002<\/li>\n<li><strong>\u7b2c\u4e8c\u5b63\u5ea6\uff1a<\/strong>\u4e3a\u9ad8\u4ef7\u503c\u63a5\u89e6\u70b9\u5b9e\u65bd\u5b9e\u65f6\u6570\u636e\u6536\u96c6\u3002\u5f00\u59cb\u6d4b\u8bd5\u9884\u6d4b\u6a21\u578b\u3002<\/li>\n<li><strong>\u7b2c\u4e09\u5b63\u5ea6\uff1a<\/strong>\u5c06\u60c5\u611f\u60c5\u7eea\u5206\u6790\u6574\u5408\u5230\u62a5\u544a\u4eea\u8868\u677f\u4e2d\u3002\u5bf9\u56e2\u961f\u8fdb\u884c\u540c\u7406\u5fc3\u5730\u56fe\u7ed8\u5236\u57f9\u8bad\u3002<\/li>\n<li><strong>\u7b2c\u56db\u5b63\u5ea6\uff1a<\/strong>\u5ba1\u67e5\u9690\u79c1\u653f\u7b56\u548c\u540c\u610f\u673a\u5236\u3002\u5c06\u5458\u5de5\u65c5\u7a0b\u5730\u56fe\u4e0e\u5ba2\u6237\u66f4\u65b0\u4fdd\u6301\u4e00\u81f4\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u4e00\u65f6\u95f4\u8868\u5141\u8bb8\u9010\u6b65\u91c7\u7528\u3002\u5b83\u5728\u6700\u5c0f\u5316\u5e72\u6270\u7684\u540c\u65f6\uff0c\u786e\u4fdd\u671d\u7740\u9762\u5411\u672a\u6765\u7684\u6218\u7565\u7a33\u6b65\u524d\u8fdb\u3002<\/p>\n<h2>\ud83d\udd2e \u5c55\u671b\u672a\u6765<\/h2>\n<p>\u65c5\u7a0b\u5730\u56fe\u8fd9\u4e00\u9886\u57df\u6b63\u5728\u6210\u719f\u3002\u5b83\u6b63\u4ece\u4e00\u9879\u8425\u9500\u6d3b\u52a8\u8f6c\u53d8\u4e3a\u6838\u5fc3\u4e1a\u52a1\u804c\u80fd\u3002\u90a3\u4e9b\u5c06\u5ba2\u6237\u65c5\u7a0b\u89c6\u4e3a\u52a8\u6001\u5b9e\u4f53\u7684\u7ec4\u7ec7\uff0c\u5c06\u8d85\u8d8a\u90a3\u4e9b\u5c06\u5176\u89c6\u4e3a\u9759\u6001\u6587\u6863\u7684\u7ec4\u7ec7\u3002<\/p>\n<p>\u6210\u529f\u53d6\u51b3\u4e8e\u654f\u6377\u6027\u3002\u80fd\u591f\u6839\u636e\u65b0\u6570\u636e\u3001\u65b0\u6cd5\u89c4\u548c\u65b0\u5ba2\u6237\u884c\u4e3a\u8c03\u6574\u65c5\u7a0b\u7684\u80fd\u529b\uff0c\u6b63\u662f\u73b0\u4ee3\u5ba2\u6237\u4f53\u9a8c\u6218\u7565\u7684\u5b9a\u4e49\u3002\u901a\u8fc7\u4e13\u6ce8\u4e8e\u6570\u636e\u5b8c\u6574\u6027\u3001\u60c5\u611f\u5171\u9e23\u548c\u8fd0\u8425\u4e00\u81f4\u6027\uff0c\u6218\u7565\u5bb6\u4eec\u53ef\u4ee5\u6253\u9020\u6301\u4e45\u7684\u4f53\u9a8c\u3002<\/p>\n<p>\u5de5\u5177\u5c06\u6301\u7eed\u53d8\u5316\uff0c\u6280\u672f\u5c06\u4e0d\u65ad\u8fdb\u6b65\u3002\u4f46\u6839\u672c\u76ee\u6807\u59cb\u7ec8\u5982\u4e00\uff1a\u5145\u5206\u7406\u89e3\u5ba2\u6237\uff0c\u4ee5\u4fbf\u66f4\u597d\u5730\u670d\u52a1\u4ed6\u4eec\u3002\u8fd9\u9700\u8981\u8010\u5fc3\u3001\u7eaa\u5f8b\u4ee5\u53ca\u5bf9\u6301\u7eed\u5b66\u4e60\u7684\u627f\u8bfa\u3002<\/p>\n<h2>\ud83d\udcdd \u5173\u952e\u8981\u70b9\u603b\u7ed3<\/h2>\n<ul>\n<li><strong>\u52a8\u6001\u6620\u5c04\uff1a<\/strong>\u6452\u5f03\u7ebf\u6027\u6a21\u578b\uff0c\u91c7\u7528\u57fa\u4e8e\u751f\u6001\u7cfb\u7edf\u7684\u53ef\u89c6\u5316\u65b9\u5f0f\u3002<\/li>\n<li><strong>\u5b9e\u65f6\u6570\u636e\uff1a<\/strong>\u5229\u7528\u5b9e\u65f6\u6570\u636e\u6d41\u5b9e\u73b0\u5373\u65f6\u5e72\u9884\u3002<\/li>\n<li><strong>\u9884\u6d4b\u6027\u4eba\u5de5\u667a\u80fd\uff1a<\/strong>\u5229\u7528\u7b97\u6cd5\u9884\u6d4b\u5ba2\u6237\u9700\u6c42\u548c\u6d41\u5931\u3002<\/li>\n<li><strong>\u60c5\u611f\u667a\u80fd\uff1a<\/strong>\u63cf\u7ed8\u611f\u53d7\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u884c\u4e3a\u3002<\/li>\n<li><strong>\u9690\u79c1\u4f18\u5148\uff1a<\/strong>\u901a\u8fc7\u900f\u660e\u7684\u6570\u636e\u5b9e\u8df5\u5efa\u7acb\u4fe1\u4efb\u3002<\/li>\n<li><strong>\u5458\u5de5\u4f53\u9a8c\u5bf9\u9f50\uff1a<\/strong>\u786e\u4fdd\u5458\u5de5\u62e5\u6709\u4ea4\u4ed8\u4f53\u9a8c\u6240\u9700\u7684\u5de5\u5177\u3002<\/li>\n<li><strong>\u5168\u6e20\u9053\u6574\u5408\uff1a<\/strong>\u5728\u6240\u6709\u5e73\u53f0\u4e0a\u4fdd\u6301\u4e0a\u4e0b\u6587\u4e00\u81f4\u6027\u3002<\/li>\n<\/ul>\n<p>\u901a\u8fc7\u62e5\u62b1\u8fd9\u4e9b\u8d8b\u52bf\uff0c\u5ba2\u6237\u4f53\u9a8c\u6218\u7565\u5bb6\u80fd\u591f\u5e94\u5bf9\u73b0\u4ee3\u5e02\u573a\u7684\u590d\u6742\u6027\u3002\u672a\u6765\u5c5e\u4e8e\u90a3\u4e9b\u80fd\u591f\u503e\u542c\u3001\u9002\u5e94\u5e76\u6301\u7eed\u4ea4\u4ed8\u4ef7\u503c\u7684\u4eba\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6237\u4f53\u9a8c\u7684\u683c\u5c40\u6b63\u5728\u6211\u4eec\u811a\u4e0b\u53d1\u751f\u8f6c\u53d8\u3002\u591a\u5e74\u6765\uff0c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u4e00\u76f4&hellip;<\/p>\n","protected":false},"author":1,"featured_media":336,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1a2024\u5e74\u5ba2\u6237\u4f53\u9a8c\u8d8b\u52bf","_yoast_wpseo_metadesc":"\u4e86\u89e3\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u662f\u5982\u4f55\u6f14\u8fdb\u7684\u3002\u5b66\u4e60\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u4eba\u5458\u7684\u5173\u952e\u8d8b\u52bf\uff0c\u5305\u62ec\u4eba\u5de5\u667a\u80fd\u3001\u5b9e\u65f6\u6570\u636e\u548c\u60c5\u611f\u667a\u80fd\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1a2024\u5e74\u5ba2\u6237\u4f53\u9a8c\u8d8b\u52bf<\/title>\n<meta name=\"description\" content=\"\u4e86\u89e3\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u662f\u5982\u4f55\u6f14\u8fdb\u7684\u3002\u5b66\u4e60\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u4eba\u5458\u7684\u5173\u952e\u8d8b\u52bf\uff0c\u5305\u62ec\u4eba\u5de5\u667a\u80fd\u3001\u5b9e\u65f6\u6570\u636e\u548c\u60c5\u611f\u667a\u80fd\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1a2024\u5e74\u5ba2\u6237\u4f53\u9a8c\u8d8b\u52bf\" \/>\n<meta property=\"og:description\" content=\"\u4e86\u89e3\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u662f\u5982\u4f55\u6f14\u8fdb\u7684\u3002\u5b66\u4e60\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u4eba\u5458\u7684\u5173\u952e\u8d8b\u52bf\uff0c\u5305\u62ec\u4eba\u5de5\u667a\u80fd\u3001\u5b9e\u65f6\u6570\u636e\u548c\u60c5\u611f\u667a\u80fd\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-28T16:40:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1aCX\u6218\u7565\u5bb6\u9700\u8981\u5173\u6ce8\u7684\u8d8b\u52bf\",\"datePublished\":\"2026-03-28T16:40:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/\"},\"wordCount\":12,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/\",\"url\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/\",\"name\":\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1a2024\u5e74\u5ba2\u6237\u4f53\u9a8c\u8d8b\u52bf\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"datePublished\":\"2026-03-28T16:40:07+00:00\",\"description\":\"\u4e86\u89e3\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u662f\u5982\u4f55\u6f14\u8fdb\u7684\u3002\u5b66\u4e60\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u4eba\u5458\u7684\u5173\u952e\u8d8b\u52bf\uff0c\u5305\u62ec\u4eba\u5de5\u667a\u80fd\u3001\u5b9e\u65f6\u6570\u636e\u548c\u60c5\u611f\u667a\u80fd\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/cn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1aCX\u6218\u7565\u5bb6\u9700\u8981\u5173\u6ce8\u7684\u8d8b\u52bf\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#website\",\"url\":\"https:\/\/www.go-minder.com\/cn\/\",\"name\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/cn\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\",\"name\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/cn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/cn\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1a2024\u5e74\u5ba2\u6237\u4f53\u9a8c\u8d8b\u52bf","description":"\u4e86\u89e3\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u662f\u5982\u4f55\u6f14\u8fdb\u7684\u3002\u5b66\u4e60\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u4eba\u5458\u7684\u5173\u952e\u8d8b\u52bf\uff0c\u5305\u62ec\u4eba\u5de5\u667a\u80fd\u3001\u5b9e\u65f6\u6570\u636e\u548c\u60c5\u611f\u667a\u80fd\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/","og_locale":"zh_CN","og_type":"article","og_title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1a2024\u5e74\u5ba2\u6237\u4f53\u9a8c\u8d8b\u52bf","og_description":"\u4e86\u89e3\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u662f\u5982\u4f55\u6f14\u8fdb\u7684\u3002\u5b66\u4e60\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u4eba\u5458\u7684\u5173\u952e\u8d8b\u52bf\uff0c\u5305\u62ec\u4eba\u5de5\u667a\u80fd\u3001\u5b9e\u65f6\u6570\u636e\u548c\u60c5\u611f\u667a\u80fd\u3002","og_url":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/","og_site_name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","article_published_time":"2026-03-28T16:40:07+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1aCX\u6218\u7565\u5bb6\u9700\u8981\u5173\u6ce8\u7684\u8d8b\u52bf","datePublished":"2026-03-28T16:40:07+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/"},"wordCount":12,"publisher":{"@id":"https:\/\/www.go-minder.com\/cn\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"zh-Hans"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/","url":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/","name":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1a2024\u5e74\u5ba2\u6237\u4f53\u9a8c\u8d8b\u52bf","isPartOf":{"@id":"https:\/\/www.go-minder.com\/cn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","datePublished":"2026-03-28T16:40:07+00:00","description":"\u4e86\u89e3\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u662f\u5982\u4f55\u6f14\u8fdb\u7684\u3002\u5b66\u4e60\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u4eba\u5458\u7684\u5173\u952e\u8d8b\u52bf\uff0c\u5305\u62ec\u4eba\u5de5\u667a\u80fd\u3001\u5b9e\u65f6\u6570\u636e\u548c\u60c5\u611f\u667a\u80fd\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#primaryimage","url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","contentUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/cn\/future-of-customer-journey-mapping-trends\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/cn\/"},{"@type":"ListItem","position":2,"name":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u672a\u6765\uff1aCX\u6218\u7565\u5bb6\u9700\u8981\u5173\u6ce8\u7684\u8d8b\u52bf"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/cn\/#website","url":"https:\/\/www.go-minder.com\/cn\/","name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/cn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/cn\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/cn\/#organization","name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/cn\/","logo":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/cn\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts\/335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/comments?post=335"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts\/335\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/media\/336"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/media?parent=335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/categories?post=335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/tags?post=335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}