{"id":349,"date":"2026-03-28T04:13:28","date_gmt":"2026-03-28T04:13:28","guid":{"rendered":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/"},"modified":"2026-03-28T04:13:28","modified_gmt":"2026-03-28T04:13:28","slug":"best-practices-customer-journey-mapping-no-experience","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/","title":{"rendered":"\u96f6\u7ecf\u9a8c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7ed8\u5236\u7684\u6700\u4f73\u5b9e\u8df5"},"content":{"rendered":"

\u5728\u6ca1\u6709\u5148\u524d\u7ecf\u9a8c\u7684\u60c5\u51b5\u4e0b\u542f\u52a8\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u9879\u76ee\u53ef\u80fd\u4f1a\u8ba9\u4eba\u611f\u5230\u4e0d\u77e5\u6240\u63aa\u3002\u4f60\u53ef\u80fd\u4f1a\u62c5\u5fc3\u9057\u6f0f\u5173\u952e\u7ec6\u8282\uff0c\u6216\u5236\u4f5c\u51fa\u4e00\u4efd\u6700\u7ec8\u79ef\u6ee1\u7070\u5c18\u7684\u6587\u6863\u3002\u7136\u800c\uff0c\u8fd9\u9879\u7ec3\u4e60\u7684\u6838\u5fc3\u4ef7\u503c\u5728\u4e8e\u5b83\u6240\u5f15\u53d1\u7684\u5bf9\u8bdd\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u6700\u7ec8\u7684\u56fe\u8868\u3002\u672c\u6307\u5357\u4e3a\u521d\u5b66\u8005\u63d0\u4f9b\u4e86\u4e00\u79cd\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\uff0c\u5e2e\u52a9\u4f60\u6df1\u5165\u4e86\u89e3\u4eba\u4eec\u5982\u4f55\u4e0e\u4f60\u7684\u54c1\u724c\u4e92\u52a8\u3002\u6211\u4eec\u5c06\u628a\u6574\u4e2a\u8fc7\u7a0b\u5206\u89e3\u4e3a\u53ef\u7ba1\u7406\u7684\u6b65\u9aa4\uff0c\u786e\u4fdd\u4f60\u5728\u65e0\u9700\u4e13\u4e1a\u57f9\u8bad\u6216\u6602\u8d35\u5de5\u5177\u7684\u60c5\u51b5\u4e0b\uff0c\u5efa\u7acb\u8d77\u652f\u6301\u6210\u957f\u7684\u575a\u5b9e\u57fa\u7840\u3002<\/p>\n

\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u53ea\u662f\u5c06\u4e00\u4e2a\u4eba\u4e0e\u4f60\u7684\u516c\u53f8\u5171\u540c\u5b9e\u73b0\u76ee\u6807\u7684\u8fc7\u7a0b\u53ef\u89c6\u5316\u3002\u5b83\u5e2e\u52a9\u56e2\u961f\u7406\u89e3\u5ba2\u6237\u89c6\u89d2\uff0c\u8bc6\u522b\u670d\u52a1\u4e2d\u7684\u7f3a\u53e3\uff0c\u5e76\u4fc3\u4f7f\u5185\u90e8\u90e8\u95e8\u56f4\u7ed5\u5171\u540c\u613f\u666f\u8fbe\u6210\u4e00\u81f4\u3002\u65e0\u8bba\u4f60\u4ece\u4e8b\u5e02\u573a\u8425\u9500\u3001\u4ea7\u54c1\u5f00\u53d1\u8fd8\u662f\u8fd0\u8425\u5de5\u4f5c\uff0c\u8fd9\u9879\u6280\u80fd\u90fd\u80fd\u589e\u5f3a\u540c\u7406\u5fc3\uff0c\u63a8\u52a8\u66f4\u660e\u667a\u7684\u51b3\u7b56\u3002<\/p>\n

\n
\"Cartoon<\/figure>\n<\/div>\n

\u4e3a\u4ec0\u4e48\u6ca1\u6709\u7ecf\u9a8c\u4e5f\u8981\u5f00\u59cb\u7ed8\u5236\u5730\u56fe\uff1f\ud83e\udd14<\/h2>\n

\u8bb8\u591a\u4e13\u4e1a\u4eba\u58eb\u72b9\u8c6b\u4e0d\u51b3\uff0c\u56e0\u4e3a\u4ed6\u4eec\u8ba4\u4e3a\u81ea\u5df1\u9700\u8981\u6570\u636e\u79d1\u5b66\u80cc\u666f\u6216\u8bbe\u8ba1\u8ba4\u8bc1\u3002\u8fd9\u662f\u4e00\u79cd\u8bef\u89e3\u3002\u6700\u6709\u6548\u7684\u5730\u56fe\u5f80\u5f80\u6e90\u4e8e\u5b9a\u6027\u89c2\u5bdf\u548c\u8de8\u804c\u80fd\u534f\u4f5c\u3002\u4ee5\u4e0b\u662f\u73b0\u5728\u5c31\u5f00\u59cb\u7684\u539f\u56e0\uff1a<\/p>\n

    \n
  • \u6210\u672c\u4f4e\u5ec9\uff1a<\/strong> \u4f60\u4e0d\u9700\u8981\u4e13\u6709\u8f6f\u4ef6\u5373\u53ef\u5f00\u59cb\u3002\u767d\u677f\u548c\u4fbf\u5229\u8d34\u5c31\u8db3\u591f\u4e86\u3002<\/li>\n
  • \u56e2\u961f\u534f\u540c\uff1a<\/strong> \u7ed8\u5236\u5730\u56fe\u7684\u8fc7\u7a0b\u8feb\u4f7f\u4e0d\u540c\u56e2\u961f\u5c31\u5ba2\u6237\u4f53\u9a8c\u7684\u9762\u8c8c\u8fbe\u6210\u4e00\u81f4\u3002<\/li>\n
  • \u95ee\u9898\u8bc6\u522b\uff1a<\/strong> \u5b83\u80fd\u51f8\u663e\u90a3\u4e9b\u53ef\u80fd\u5728\u5185\u90e8\u62a5\u544a\u4e2d\u4e00\u76f4\u88ab\u9690\u85cf\u7684\u6469\u64e6\u70b9\u3002<\/li>\n
  • \u53ef\u6269\u5c55\u6027\uff1a<\/strong> \u4f60\u53ef\u4ee5\u4ece\u4e00\u4e2a\u7279\u5b9a\u7684\u7528\u6237\u753b\u50cf\u5f00\u59cb\uff0c\u968f\u7740\u5b66\u4e60\u9010\u6b65\u6269\u5c55\u3002<\/li>\n<\/ul>\n

    \u7b2c\u4e00\u9636\u6bb5\uff1a\u6253\u4e0b\u57fa\u7840 \ud83e\uddf1<\/h2>\n

    \u5728\u753b\u51fa\u4efb\u4f55\u4e00\u6761\u7ebf\u4e4b\u524d\uff0c\u4f60\u5fc5\u987b\u660e\u786e\u8303\u56f4\u3002\u8bd5\u56fe\u6db5\u76d6\u6240\u6709\u53ef\u80fd\u4e92\u52a8\u7684\u5730\u56fe\u4f1a\u53d8\u5f97\u8fc7\u4e8e\u590d\u6742\u800c\u96be\u4ee5\u7ef4\u62a4\u3002\u5e94\u805a\u7126\u4e8e\u7279\u5b9a\u573a\u666f\u6216\u7528\u6237\u7c7b\u578b\u3002<\/p>\n

    \u5b9a\u4e49\u4f60\u7684\u7528\u6237\u753b\u50cf<\/h3>\n

    \u4f60\u662f\u5728\u4e3a\u8c01\u7ed8\u5236\u5730\u56fe\uff1f\u65b0\u5ba2\u6237\u7684\u65c5\u7a0b\u5730\u56fe\u4e0e\u5fe0\u5b9e\u62e5\u62a4\u8005\u7684\u5730\u56fe\u622a\u7136\u4e0d\u540c\u3002\u521b\u5efa\u4e00\u4e2a\u57fa\u672c\u6863\u6848\uff0c\u5305\u62ec\uff1a<\/p>\n

      \n
    • \u4eba\u53e3\u7edf\u8ba1\u4fe1\u606f\uff1a<\/strong> \u5e74\u9f84\u3001\u6240\u5728\u5730\u3001\u804c\u4f4d\uff08\u5982\u679c\u662fB2B\uff09\u3002<\/li>\n
    • \u76ee\u6807\uff1a<\/strong> \u4ed6\u4eec\u60f3\u8981\u5b9e\u73b0\u7684\u4e3b\u8981\u76ee\u6807\u662f\u4ec0\u4e48\uff1f<\/li>\n
    • \u52a8\u673a\uff1a<\/strong> \u4e3a\u4ec0\u4e48\u8fd9\u4e2a\u76ee\u6807\u5bf9\u4ed6\u4eec\u5f88\u91cd\u8981\uff1f<\/li>\n
    • \u5f53\u524d\u884c\u4e3a\uff1a<\/strong> \u4ed6\u4eec\u76ee\u524d\u662f\u5982\u4f55\u89e3\u51b3\u8fd9\u4e2a\u95ee\u9898\u7684\uff1f<\/li>\n<\/ul>\n

      \u4e0d\u8981\u4f9d\u8d56\u5047\u8bbe\u3002\u5373\u4f7f\u4f60\u7f3a\u4e4f\u7ecf\u9a8c\uff0c\u4e5f\u53ef\u4ee5\u901a\u8fc7\u91c7\u8bbf\u6bcf\u5929\u4e0e\u8fd9\u4e9b\u5ba2\u6237\u4e92\u52a8\u7684\u540c\u4e8b\u6765\u6536\u96c6\u8fd9\u4e9b\u4fe1\u606f\u3002\u9500\u552e\u56e2\u961f\u901a\u5e38\u638c\u63e1\u5927\u91cf\u5173\u4e8e\u5ba2\u6237\u5f02\u8bae\u7684\u751f\u52a8\u6545\u4e8b\uff0c\u652f\u6301\u56e2\u961f\u6e05\u695a\u4eba\u4eec\u5728\u4f55\u5904\u5361\u4f4f\u3002\u5c06\u8fd9\u4e9b\u8f76\u4e8b\u7ed3\u5408\u8d77\u6765\uff0c\u5f62\u6210\u521d\u6b65\u7684\u7528\u6237\u753b\u50cf\u3002<\/p>\n

      \u8bbe\u5b9a\u8fb9\u754c<\/h3>\n

      \u65c5\u7a0b\u5730\u56fe\u9700\u8981\u660e\u786e\u7684\u8d77\u70b9\u548c\u7ec8\u70b9\u3002\u5728\u8d2d\u4e70\u573a\u666f\u4e2d\uff0c\u8d77\u70b9\u53ef\u80fd\u662f\u4ed6\u4eec\u7b2c\u4e00\u6b21\u542c\u5230\u4f60\u4eec\u54c1\u724c\u540d\u79f0\u7684\u65f6\u523b\uff0c\u7ec8\u70b9\u53ef\u80fd\u662f\u4ea7\u54c1\u9996\u6b21\u6210\u529f\u4f7f\u7528\u7684\u65f6\u523b\u3002\u5728\u652f\u6301\u573a\u666f\u4e2d\uff0c\u8d77\u70b9\u662f\u53d1\u73b0\u95ee\u9898\u7684\u65f6\u523b\uff0c\u7ec8\u70b9\u662f\u95ee\u9898\u5f97\u5230\u89e3\u51b3\u7684\u65f6\u523b\u3002\u660e\u786e\u8fd9\u4e9b\u8fb9\u754c\u53ef\u4ee5\u9632\u6b62\u8303\u56f4\u8513\u5ef6\u3002<\/p>\n

      \u7b2c\u4e8c\u9636\u6bb5\uff1a\u6536\u96c6\u6b63\u786e\u7684\u6570\u636e \ud83d\udcca<\/h2>\n

      \u5982\u679c\u4f60\u6709\u6570\u636e\uff0c\u7ecf\u9a8c\u5e76\u975e\u7edd\u5bf9\u5fc5\u8981\u3002\u7136\u800c\uff0c\u539f\u59cb\u6570\u636e\u53ea\u80fd\u8bb2\u8ff0\u4e00\u534a\u7684\u6545\u4e8b\u3002\u4f60\u9700\u8981\u5c06\u5b9a\u91cf\u6570\u636e\u4e0e\u5b9a\u6027\u6d1e\u5bdf\u76f8\u7ed3\u5408\u3002<\/p>\n

      \u5b9a\u6027\u7814\u7a76\u65b9\u6cd5<\/h3>\n

      \u8fd9\u4e9b\u65b9\u6cd5\u5e2e\u52a9\u4f60\u7406\u89e3\u4e3a\u4ec0\u4e48<\/em>\u884c\u4e3a\u80cc\u540e\u7684\u539f\u56e0\uff1a<\/p>\n

        \n
      • \u5ba2\u6237\u8bbf\u8c08\uff1a<\/strong>\u8fdb\u884c\u4e00\u5bf9\u4e00\u5bf9\u8bdd\u3002\u63d0\u51fa\u5f00\u653e\u5f0f\u95ee\u9898\uff0c\u4f8b\u5982\uff1a\u201c\u4f60\u80fd\u7ed9\u6211\u8bb2\u8bb2\u4e0a\u4e00\u6b21\u4f7f\u7528\u8fd9\u9879\u670d\u52a1\u7684\u60c5\u51b5\u5417\uff1f\u201d\u8ba9\u4ed6\u4eec\u81ea\u7531\u8868\u8fbe\uff0c\u4e0d\u8981\u5f15\u5bfc\u4ed6\u4eec\u7ed9\u51fa\u7279\u5b9a\u7b54\u6848\u3002<\/li>\n
      • \u89c2\u5bdf\u6cd5\uff1a<\/strong>\u5982\u679c\u53ef\u80fd\uff0c\u89c2\u5bdf\u5ba2\u6237\u4f7f\u7528\u4f60\u7684\u4ea7\u54c1\u6216\u8bbf\u95ee\u4f60\u7684\u5b9e\u4f53\u573a\u6240\u3002\u6ce8\u610f\u4ed6\u4eec\u72b9\u8c6b\u7684\u5730\u65b9\u3001\u70b9\u51fb\u7684\u5185\u5bb9\u4ee5\u53ca\u7b49\u5f85\u7684\u65f6\u95f4\u3002<\/li>\n
      • \u53cd\u9988\u8868\u5355\uff1a<\/strong>\u67e5\u770b\u73b0\u6709\u7684\u8c03\u67e5\u6570\u636e\u3002\u641c\u7d22\u8bf8\u5982\u201c\u4ee4\u4eba\u56f0\u60d1\u201d\u3001\u201c\u7f13\u6162\u201d\u6216\u201c\u6709\u5e2e\u52a9\u201d\u7b49\u5173\u952e\u8bcd\u3002\u8fd9\u4e9b\u8bcd\u53cd\u6620\u4e86\u7528\u6237\u5728\u7279\u5b9a\u63a5\u89e6\u70b9\u7684\u60c5\u7eea\u72b6\u6001\u3002<\/li>\n<\/ul>\n

        \u5b9a\u91cf\u7814\u7a76\u65b9\u6cd5<\/h3>\n

        \u8fd9\u4e9b\u65b9\u6cd5\u5e2e\u52a9\u4f60\u7406\u89e3\u4ec0\u4e48<\/em>\u4ee5\u53ca\u591a\u4e45\u4e00\u6b21<\/em>:<\/p>\n

          \n
        • \u7f51\u7edc\u5206\u6790\uff1a<\/strong>\u5229\u7528\u6d41\u91cf\u6570\u636e\u67e5\u770b\u7528\u6237\u5728\u6f0f\u6597\u4e2d\u7684\u6d41\u5931\u70b9\u3002<\/li>\n
        • \u652f\u6301\u65e5\u5fd7\uff1a<\/strong>\u5206\u6790\u5de5\u5355\u6570\u91cf\u3002\u67d0\u4e00\u7279\u5b9a\u4e3b\u9898\u7684\u5de5\u5355\u6570\u91cf\u8fc7\u9ad8\uff0c\u8868\u660e\u6d41\u7a0b\u5b58\u5728\u6545\u969c\u3002<\/li>\n
        • \u4ea4\u6613\u6570\u636e\uff1a<\/strong>\u67e5\u770b\u91cd\u590d\u8d2d\u4e70\u7387\u6216\u6d41\u5931\u70b9\u3002<\/li>\n<\/ul>\n

          \u6574\u5408\u8fd9\u4e9b\u4fe1\u606f\u6765\u6e90\uff0c\u6784\u5efa\u4e8b\u4ef6\u65f6\u95f4\u7ebf\u3002\u4f60\u6b63\u5728\u6784\u5efa\u4e00\u4e2a\u6545\u4e8b\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u4e00\u4e32\u7edf\u8ba1\u6570\u636e\u3002<\/p>\n

          \u7b2c\u4e09\u9636\u6bb5\uff1a\u53ef\u89c6\u5316\u8def\u5f84 \ud83d\udc41\ufe0f<\/h2>\n

          \u73b0\u5728\u4f60\u5df2\u638c\u63e1\u4fe1\u606f\uff0c\u662f\u65f6\u5019\u5bf9\u5176\u8fdb\u884c\u7ed3\u6784\u5316\u4e86\u3002\u6807\u51c6\u7ed3\u6784\u9075\u5faa\u5ba2\u6237\u4f53\u9a8c\u7684\u65f6\u95f4\u987a\u5e8f\u3002\u4f60\u53ef\u4ee5\u5c06\u8fd9\u4e9b\u9636\u6bb5\u5206\u4e3a\u4e94\u5927\u7c7b\uff0c\u5c3d\u7ba1\u4e0d\u540c\u884c\u4e1a\u53ef\u80fd\u7565\u6709\u5dee\u5f02\u3002<\/p>\n\n\n\n\n\n\n\n\n\n
          \u9636\u6bb5<\/th>\n\u5ba2\u6237\u5fc3\u6001<\/th>\n\u9700\u8981\u56de\u7b54\u7684\u5173\u952e\u95ee\u9898<\/th>\n<\/tr>\n<\/thead>\n
          \u8ba4\u77e5<\/strong><\/td>\n\u53d1\u73b0\u4e0e\u597d\u5947<\/td>\n\u4ed6\u4eec\u662f\u600e\u4e48\u627e\u5230\u6211\u4eec\u7684\uff1f<\/td>\n<\/tr>\n
          \u8003\u8651<\/strong><\/td>\n\u8bc4\u4f30\u4e0e\u6bd4\u8f83<\/td>\n\u4ed6\u4eec\u4e3a\u4ec0\u4e48\u9009\u62e9\u6211\u4eec\u800c\u4e0d\u662f\u5176\u4ed6\u4eba\uff1f<\/td>\n<\/tr>\n
          \u83b7\u53d6<\/strong><\/td>\n\u51b3\u7b56\u4e0e\u4ea4\u6613<\/td>\n\u8fd9\u4e2a\u8fc7\u7a0b\u662f\u5426\u987a\u7545\u4e14\u5b89\u5168\uff1f<\/td>\n<\/tr>\n
          \u7559\u5b58<\/strong><\/td>\n\u4f7f\u7528\u4e0e\u6ee1\u610f\u5ea6<\/td>\n\u4ed6\u4eec\u4ece\u4ea7\u54c1\u4e2d\u83b7\u5f97\u4e86\u4ef7\u503c\u5417\uff1f<\/td>\n<\/tr>\n
          \u5021\u5bfc<\/strong><\/td>\n\u5fe0\u8bda\u4e0e\u63a8\u8350<\/td>\n\u4ed6\u4eec\u662f\u5426\u5728\u5411\u522b\u4eba\u8c08\u8bba\u6211\u4eec\uff1f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          \u5728\u521b\u5efa\u89c6\u89c9\u5448\u73b0\u65f6\uff0c\u8bf7\u8003\u8651\u6bcf\u4e2a\u9636\u6bb5\u7684\u4ee5\u4e0b\u8981\u7d20\uff1a<\/p>\n

            \n
          • \u89e6\u70b9\uff1a<\/strong>\u5ba2\u6237\u5728\u54ea\u91cc\u4e0e\u60a8\u4e92\u52a8\uff1f\uff08\u7f51\u7ad9\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u7535\u8bdd\u3001\u5230\u5e97\u8bbf\u95ee\uff09\u3002<\/li>\n
          • \u884c\u52a8\uff1a<\/strong>\u4ed6\u4eec\u5728\u8be5\u89e6\u70b9\u4e0a\u91c7\u53d6\u4e86\u54ea\u4e9b\u5177\u4f53\u6b65\u9aa4\uff1f<\/li>\n
          • \u60c5\u7eea\uff1a<\/strong>\u4ed6\u4eec\u611f\u89c9\u5982\u4f55\uff1f\uff08\u6cae\u4e27\u3001\u5174\u594b\u3001\u56f0\u60d1\u3001\u5982\u91ca\u91cd\u8d1f\uff09\u3002\u60a8\u53ef\u4ee5\u4f7f\u7528\u7b80\u5355\u7684\u6298\u7ebf\u56fe\u6765\u8ffd\u8e2a\u65c5\u7a0b\u4e2d\u7684\u60c5\u7eea\u53d8\u5316\u3002<\/li>\n
          • \u6e20\u9053\uff1a<\/strong>\u4ed6\u4eec\u4f7f\u7528\u7684\u662f\u54ea\u79cd\u5a92\u4ecb\uff1f\uff08\u79fb\u52a8\u5e94\u7528\u3001\u684c\u9762\u7aef\u3001\u793e\u4ea4\u5a92\u4f53\uff09\u3002<\/li>\n<\/ul>\n

            \u5bf9\u4e8e\u60a8\u7684\u7b2c\u4e00\u5f20\u5730\u56fe\uff0c\u5b9e\u4f53\u5de5\u5177\u901a\u5e38\u6548\u679c\u6700\u597d\u3002\u4f7f\u7528\u4e00\u5757\u5927\u767d\u677f\u6216\u4e00\u5f20\u957f\u7eb8\u3002\u4e3a\u6bcf\u4e2a\u884c\u52a8\u653e\u7f6e\u4fbf\u5229\u8d34\u3002\u8fd9\u6837\u5728\u53d1\u73b0\u65b0\u4fe1\u606f\u65f6\u53ef\u4ee5\u8f7b\u677e\u79fb\u52a8\u5185\u5bb9\u3002\u8fd9\u4f7f\u5f97\u6574\u4e2a\u8fc7\u7a0b\u66f4\u5177\u534f\u4f5c\u6027\uff0c\u800c\u975e\u5b64\u7acb\u8fdb\u884c\u3002<\/p>\n

            \u7b2c\u56db\u9636\u6bb5\uff1a\u8bc6\u522b\u6469\u64e6\u70b9 \ud83d\uded1<\/h2>\n

            \u6b64\u7ec3\u4e60\u7684\u4e3b\u8981\u76ee\u6807\u662f\u627e\u51fa\u65c5\u7a0b\u4e2d\u65ad\u7684\u5730\u65b9\u3002\u6469\u64e6\u70b9\u662f\u5ba2\u6237\u7ecf\u5386\u4e0d\u5fc5\u8981\u7684\u56f0\u96be\u3001\u56f0\u60d1\u6216\u5ef6\u8fdf\u7684\u65f6\u523b\u3002\u8fd9\u4e9b\u6b63\u662f\u60a8\u6539\u8fdb\u7684\u673a\u4f1a\u3002<\/p>\n

            \u6469\u64e6\u7c7b\u578b<\/h3>\n

            \u6469\u64e6\u5e76\u4e0d\u603b\u662f\u8d1f\u9762\u7684\uff1b\u6709\u4e9b\u6469\u64e6\u662f\u5fc5\u8981\u7684\uff08\u6bd4\u5982\u5b89\u5168\u68c0\u67e5\uff09\uff0c\u4f46\u5fc5\u987b\u6709\u5408\u7406\u4f9d\u636e\u3002\u8bf7\u7559\u610f\u4ee5\u4e0b\u51e0\u7c7b\u95ee\u9898\uff1a<\/p>\n

              \n
            • \u6d41\u7a0b\u6469\u64e6\uff1a<\/strong>\u5b8c\u6210\u4efb\u52a1\u6240\u9700\u7684\u6b65\u9aa4\u8fc7\u591a\u3002\u4f8b\u5982\uff0c\u5f3a\u5236\u7528\u6237\u5728\u67e5\u770b\u4ea7\u54c1\u4ef7\u683c\u524d\u5fc5\u987b\u521b\u5efa\u8d26\u6237\u3002<\/li>\n
            • \u4fe1\u606f\u6469\u64e6\uff1a<\/strong> \u7f3a\u5c11\u6216\u4e0d\u6e05\u6670\u7684\u4fe1\u606f\u3002\u5ba2\u6237\u662f\u5426\u77e5\u9053\u4e0b\u4e00\u6b65\u8be5\u505a\u4ec0\u4e48\uff1f<\/li>\n
            • \u6280\u672f\u6469\u64e6\uff1a<\/strong> \u52a0\u8f7d\u7f13\u6162\u3001\u94fe\u63a5\u635f\u574f\u6216\u79fb\u52a8\u8bbe\u5907\u517c\u5bb9\u6027\u95ee\u9898\u3002<\/li>\n
            • \u60c5\u611f\u6469\u64e6\uff1a<\/strong> \u611f\u5230\u88ab\u5ffd\u89c6\u3001\u4e0d\u88ab\u91cd\u89c6\uff0c\u6216\u56e0\u8bed\u6c14\u800c\u611f\u5230\u56f0\u60d1\u3002<\/li>\n<\/ul>\n

              \u60c5\u7eea\u6620\u5c04<\/h3>\n

              \u5728\u5730\u56fe\u5e95\u90e8\u753b\u4e00\u6761\u7ebf\uff0c\u4ee3\u8868\u5ba2\u6237\u7684\u60c5\u7eea\u72b6\u6001\u3002\u6807\u8bb0\u9ad8\u5cf0\u548c\u4f4e\u8c37\u3002\u9ad8\u5cf0\u4ee3\u8868\u6109\u60a6\u7684\u65f6\u523b\uff0c\u4f4e\u8c37\u4ee3\u8868\u6cae\u4e27\u7684\u65f6\u523b\u3002\u5982\u679c\u5728\u5173\u952e\u8def\u5f84\u7684\u4e2d\u95f4\u770b\u5230\u4f4e\u8c37\uff0c\u8fd9\u5c31\u662f\u9700\u8981\u4f18\u5148\u89e3\u51b3\u7684\u95ee\u9898\u3002<\/p>\n

              \u8be2\u95ee\u4f60\u7684\u56e2\u961f\uff1a\u2018\u5bf9\u5ba2\u6237\u6765\u8bf4\uff0c\u8fd9\u6bb5\u65c5\u7a0b\u4e2d\u6700\u7cdf\u7cd5\u7684\u90e8\u5206\u662f\u4ec0\u4e48\uff1f\u2019 \u901a\u5e38\uff0c\u7b54\u6848\u4f1a\u63ed\u793a\u6700\u6709\u4ef7\u503c\u7684\u6d1e\u5bdf\u3002\u4f7f\u7528\u7ea2\u8272\u6807\u8bb0\u6216\u72ec\u7279\u56fe\u6807\uff0c\u5728\u5730\u56fe\u4e0a\u6e05\u6670\u5730\u8bb0\u5f55\u8fd9\u4e9b\u75db\u70b9\u3002<\/p>\n

              \u7b2c\u4e94\u9636\u6bb5\uff1a\u9a8c\u8bc1\u4f60\u7684\u5730\u56fe \u2705<\/h2>\n

              \u5236\u4f5c\u5730\u56fe\u53ea\u662f\u5b8c\u6210\u4e86\u4e00\u534a\u5de5\u4f5c\u3002\u4f60\u5fc5\u987b\u9a8c\u8bc1\u5b83\u662f\u5426\u771f\u5b9e\u53cd\u6620\u4e86\u5b9e\u9645\u60c5\u51b5\u3002\u57fa\u4e8e\u5047\u8bbe\u5236\u4f5c\u7684\u5730\u56fe\u4f1a\u5bfc\u81f4\u9519\u8bef\u7684\u89e3\u51b3\u65b9\u6848\u3002\u9a8c\u8bc1\u80fd\u786e\u4fdd\u51c6\u786e\u6027\u3002<\/p>\n

              \u5185\u90e8\u9a8c\u8bc1<\/h3>\n

              \u5c06\u8349\u56fe\u5730\u56fe\u5206\u4eab\u7ed9\u5c1a\u672a\u53c2\u4e0e\u7684\u56e2\u961f\u3002\u8be2\u95ee\u4ed6\u4eec\u6240\u63cf\u8ff0\u7684\u6d41\u7a0b\u662f\u5426\u7b26\u5408\u4ed6\u4eec\u7684\u5b9e\u9645\u60c5\u51b5\u3002\u9500\u552e\u56e2\u961f\u53ef\u80fd\u77e5\u9053\u4f60\u9057\u6f0f\u7684\u67d0\u4e2a\u6b65\u9aa4\uff0c\u5de5\u7a0b\u56e2\u961f\u53ef\u80fd\u77e5\u9053\u4f60\u5ffd\u7565\u7684\u6280\u672f\u9650\u5236\u3002\u8fd9\u4e00\u6b65\u6709\u52a9\u4e8e\u6253\u7834\u4fe1\u606f\u5b64\u5c9b\uff0c\u786e\u4fdd\u6240\u6709\u4eba\u5bf9\u4e8b\u5b9e\u8fbe\u6210\u4e00\u81f4\u3002<\/p>\n

              \u5916\u90e8\u9a8c\u8bc1<\/h3>\n

              \u5c06\u5730\u56fe\u5e26\u56de\u7ed9\u5ba2\u6237\u3002\u5411\u6d4b\u8bd5\u5c0f\u7ec4\u5c55\u793a\u60c5\u666f\uff0c\u8ba9\u4ed6\u4eec\u9a8c\u8bc1\u5404\u4e2a\u6b65\u9aa4\u3002\u2018\u4f60\u771f\u7684\u505a\u4e86\u8fd9\u4e00\u6b65\u5417\uff1f\u2019\u2018\u4f60\u5728\u8fd9\u91cc\u611f\u5230\u6cae\u4e27\u5417\uff1f\u2019 \u5982\u679c\u4ed6\u4eec\u56de\u7b54\u2018\u5426\u2019\uff0c\u5c31\u66f4\u65b0\u5730\u56fe\u3002\u8fd9\u4e2a\u53cd\u9988\u5faa\u73af\u5bf9\u786e\u4fdd\u53ef\u4fe1\u5ea6\u81f3\u5173\u91cd\u8981\u3002<\/p>\n

              \u5e38\u89c1\u9677\u9631\uff0c\u9700\u907f\u514d \u26a0\ufe0f<\/h2>\n

              \u5373\u4f7f\u91c7\u7528\u7ed3\u6784\u5316\u65b9\u6cd5\uff0c\u65b0\u624b\u4e5f\u5e38\u5e38\u72af\u4e0b\u53ef\u9884\u89c1\u7684\u9519\u8bef\u3002\u610f\u8bc6\u5230\u8fd9\u4e9b\u9519\u8bef\u53ef\u4ee5\u8282\u7701\u4f60\u7684\u65f6\u95f4\u548c\u7cbe\u529b\u3002<\/p>\n\n\n\n\n\n\n\n\n\n
              \u5e38\u89c1\u9519\u8bef<\/th>\n \u540e\u679c<\/th>\n \u5982\u4f55\u89e3\u51b3<\/th>\n<\/tr>\n<\/thead>\n
              \u5047\u8bbe\u8def\u5f84\u662f\u7ebf\u6027\u7684<\/strong><\/td>\n \u5ba2\u6237\u7ecf\u5e38\u56de\u6eaf\u6216\u8df3\u8fc7\u67d0\u4e9b\u6b65\u9aa4\u3002<\/td>\n \u5728\u56fe\u8868\u4e2d\u6dfb\u52a0\u5206\u652f\u548c\u56de\u8def\u3002<\/td>\n<\/tr>\n
              \u4ec5\u5173\u6ce8\u6570\u5b57\u5316<\/strong><\/td>\n \u5ffd\u89c6\u7ebf\u4e0b\u4e92\u52a8\uff08\u7535\u8bdd\u3001\u90ae\u4ef6\u3001\u9762\u5bf9\u9762\uff09\u3002<\/td>\n \u5c06\u6240\u6709\u6e20\u9053\u90fd\u7eb3\u5165\u65f6\u95f4\u7ebf\u4e2d\u3002<\/td>\n<\/tr>\n
              \u8fc7\u4e8e\u8be6\u7ec6<\/strong><\/td>\n \u5730\u56fe\u53d8\u5f97\u96be\u4ee5\u9605\u8bfb\u4e14\u65e0\u6cd5\u4f7f\u7528\u3002<\/td>\n \u805a\u7126\u4e8e\u9ad8\u5c42\u6b21\u9636\u6bb5\uff0c\u800c\u975e\u6bcf\u4e00\u4e2a\u70b9\u51fb\u3002<\/td>\n<\/tr>\n
              \u5ffd\u89c6\u5185\u90e8\u6d41\u7a0b<\/strong><\/td>\n \u5730\u56fe\u5c55\u793a\u7684\u662f\u5ba2\u6237\u6240\u770b\u5230\u7684\u5185\u5bb9\uff0c\u800c\u4e0d\u662f\u516c\u53f8\u5185\u90e8\u5982\u4f55\u8fd0\u4f5c\u3002<\/td>\n\u4e3a\u5185\u90e8\u64cd\u4f5c\u5305\u542b\u4e00\u4e2a\u201c\u540e\u7aef\u201d\u5c42\u3002<\/td>\n<\/tr>\n
              \u4e00\u5f20\u5730\u56fe\u7edf\u9886\u5168\u5c40<\/strong><\/td>\n\u4e00\u5f20\u5730\u56fe\u65e0\u6cd5\u9002\u5e94\u6240\u6709\u7528\u6237\u7c7b\u578b\u3002<\/td>\n\u4e3a\u4e0d\u540c\u4eba\u7269\u753b\u50cf\u521b\u5efa\u7279\u5b9a\u7684\u5730\u56fe\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              \u8bf7\u8bb0\u4f4f\uff0c\u65c5\u7a0b\u5730\u56fe\u53ea\u662f\u4e00\u4e2a\u5047\u8bbe\u3002\u5b83\u662f\u4f60\u5f53\u524d\u7406\u89e3\u7684\u5feb\u7167\u3002\u968f\u7740\u4f60\u6536\u96c6\u5230\u66f4\u591a\u6570\u636e\uff0c\u5b83\u5c06\u4e0d\u65ad\u6f14\u53d8\u3002\u4e0d\u8981\u5c06\u5176\u89c6\u4e3a\u6700\u7ec8\u6210\u679c\u3002<\/p>\n

              \u968f\u65f6\u95f4\u8861\u91cf\u5f71\u54cd \ud83d\udcc8<\/h2>\n

              \u4e00\u65e6\u4f60\u8bc6\u522b\u51fa\u75db\u70b9\u5e76\u5b9e\u65bd\u4e86\u66f4\u6539\uff0c\u5c31\u9700\u8981\u77e5\u9053\u662f\u5426\u6709\u6548\u3002\u5efa\u7acb\u4e0e\u65c5\u7a0b\u9636\u6bb5\u76f8\u5339\u914d\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u3002<\/p>\n

                \n
              • \u8ba4\u77e5\u9636\u6bb5\uff1a<\/strong>\u8ddf\u8e2a\u7f51\u7ad9\u6d41\u91cf\u3001\u793e\u4ea4\u5a92\u4f53\u66dd\u5149\u91cf\u548c\u54c1\u724c\u641c\u7d22\u91cf\u3002<\/li>\n
              • \u8003\u8651\u9636\u6bb5\uff1a<\/strong>\u76d1\u63a7\u7f51\u7ad9\u505c\u7559\u65f6\u95f4\u3001\u6bcf\u4f1a\u8bdd\u9875\u9762\u6570\u548c\u5185\u5bb9\u4e0b\u8f7d\u91cf\u3002<\/li>\n
              • \u83b7\u53d6\u9636\u6bb5\uff1a<\/strong>\u5173\u6ce8\u8f6c\u5316\u7387\u3001\u8d2d\u7269\u8f66\u653e\u5f03\u7387\u548c\u83b7\u5ba2\u6210\u672c\u3002<\/li>\n
              • \u7559\u5b58\u9636\u6bb5\uff1a<\/strong>\u8861\u91cf\u6d3b\u8dc3\u7528\u6237\u7387\u3001\u4f1a\u8bdd\u9891\u7387\u548c\u529f\u80fd\u4f7f\u7528\u7387\u3002<\/li>\n
              • \u5021\u5bfc\u9636\u6bb5\uff1a<\/strong>\u8ddf\u8e2a\u51c0\u63a8\u8350\u503c\uff08NPS\uff09\u3001\u63a8\u8350\u7387\u548c\u5728\u7ebf\u8bc4\u4ef7\u3002<\/li>\n<\/ul>\n

                \u5b9a\u671f\u5ba1\u67e5\u8fd9\u4e9b\u6307\u6807\u3002\u5982\u679c\u6d88\u9664\u4e86\u4e00\u4e2a\u75db\u70b9\uff0c\u4f60\u5e94\u8be5\u4f1a\u5728\u76f8\u5173\u6307\u6807\u4e0a\u770b\u5230\u79ef\u6781\u8d8b\u52bf\u3002\u5982\u679c\u6307\u6807\u6ca1\u6709\u53d8\u5316\uff0c\u8bf7\u91cd\u65b0\u5ba1\u89c6\u5730\u56fe\u3002\u8fd9\u4e2a\u6539\u53d8\u53ef\u80fd\u5e76\u672a\u89e6\u53ca\u6839\u672c\u539f\u56e0\u3002<\/p>\n

                \u8ba9\u5730\u56fe\u4fdd\u6301\u6d3b\u529b \ud83d\udd04<\/h2>\n

                \u4e00\u5f20\u653e\u5728\u670d\u52a1\u5668\u6216\u6587\u4ef6\u5939\u91cc\u7684\u65c5\u7a0b\u5730\u56fe\u6beb\u65e0\u7528\u5904\u3002\u5b83\u5fc5\u987b\u662f\u4e00\u4efd\u52a8\u6001\u6587\u6863\uff0c\u6307\u5bfc\u65e5\u5e38\u8fd0\u8425\u3002\u4ee5\u4e0b\u662f\u7ef4\u62a4\u5b83\u7684\u65b9\u6cd5\uff1a<\/p>\n

                  \n
                • \u5b9a\u671f\u5ba1\u67e5\uff1a<\/strong>\u5b89\u6392\u4e0e\u5229\u76ca\u76f8\u5173\u8005\u6bcf\u5b63\u5ea6\u8fdb\u884c\u4e00\u6b21\u5ba1\u67e5\uff0c\u6839\u636e\u65b0\u6570\u636e\u66f4\u65b0\u5730\u56fe\u3002<\/li>\n
                • \u5165\u804c\u5de5\u5177\uff1a<\/strong>\u4f7f\u7528\u5730\u56fe\u6765\u57f9\u8bad\u65b0\u5458\u5de5\u3002\u5b83\u80fd\u8ba9\u4ed6\u4eec\u4e86\u89e3\u81ea\u5df1\u7684\u89d2\u8272\u5982\u4f55\u5f71\u54cd\u5ba2\u6237\u3002<\/li>\n
                • \u51b3\u7b56\u6846\u67b6\uff1a<\/strong>\u5728\u63d0\u51fa\u65b0\u529f\u80fd\u6216\u53d8\u66f4\u65f6\uff0c\u95ee\u81ea\u5df1\uff1a\u201c\u8fd9\u5982\u4f55\u5f71\u54cd\u65c5\u7a0b\u5730\u56fe\uff1f\u201d\u5982\u679c\u4e0d\u7b26\u5408\uff0c\u5c31\u91cd\u65b0\u8003\u8651\u8be5\u63d0\u6848\u3002<\/li>\n
                • \u5e7f\u6cdb\u5171\u4eab\uff1a<\/strong>\u786e\u4fdd\u5730\u56fe\u5bf9\u7ec4\u7ec7\u5185\u6240\u6709\u4eba\u5f00\u653e\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u8425\u9500\u56e2\u961f\u3002<\/li>\n<\/ul>\n

                  \u7ed3\u8bba<\/h2>\n

                  \u5373\u4f7f\u6ca1\u6709\u5148\u524d\u7ecf\u9a8c\uff0c\u542f\u52a8\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u9879\u76ee\u4e5f\u662f\u5b8c\u5168\u53ef\u884c\u7684\u3002\u8fd9\u4e00\u8fc7\u7a0b\u66f4\u591a\u4f9d\u8d56\u4e8e\u540c\u7406\u5fc3\u548c\u89c2\u5bdf\uff0c\u800c\u975e\u6280\u672f\u4e13\u957f\u3002\u901a\u8fc7\u9075\u5faa\u8fd9\u4e9b\u6b65\u9aa4\u2014\u2014\u660e\u786e\u8303\u56f4\u3001\u6536\u96c6\u6570\u636e\u3001\u53ef\u89c6\u5316\u8def\u5f84\u3001\u8bc6\u522b\u75db\u70b9\u3001\u9a8c\u8bc1\u53d1\u73b0\u5e76\u8861\u91cf\u7ed3\u679c\uff0c\u4f60\u5c31\u80fd\u5efa\u7acb\u8d77\u5bf9\u5ba2\u6237\u9700\u6c42\u7684\u6df1\u5165\u7406\u89e3\u3002<\/p>\n

                  \u65c5\u7a0b\u56fe\u662f\u4e00\u79cd\u5bf9\u9f50\u5de5\u5177\u3002\u5b83\u5c06\u56e2\u961f\u51dd\u805a\u5728\u5ba2\u6237\u4f53\u9a8c\u7684\u771f\u5b9e\u60c5\u51b5\u5468\u56f4\u3002\u5b83\u5c06\u62bd\u8c61\u7684\u6570\u636e\u8f6c\u5316\u4e3a\u4e00\u4e2a\u771f\u5b9e\u7684\u4eba\u7c7b\u6545\u4e8b\u3002\u968f\u7740\u4f60\u4e0d\u65ad\u4f18\u5316\u65b9\u6cd5\u5e76\u6536\u96c6\u66f4\u591a\u6d1e\u5bdf\uff0c\u4f60\u7684\u5730\u56fe\u5c06\u53d8\u5f97\u66f4\u52a0\u51c6\u786e\u4e14\u66f4\u5177\u5f71\u54cd\u529b\u3002\u4ece\u4e00\u4e2a\u7b80\u5355\u7684\u7248\u672c\u5f00\u59cb\uff0c\u6839\u636e\u53cd\u9988\u8fdb\u884c\u8fed\u4ee3\uff0c\u5e76\u8ba9\u6570\u636e\u5f15\u5bfc\u4f60\u7684\u6539\u8fdb\u3002\u76ee\u6807\u4e0d\u662f\u7b2c\u4e00\u6b21\u5c1d\u8bd5\u5c31\u8ffd\u6c42\u5b8c\u7f8e\uff0c\u800c\u662f\u6301\u7eed\u8fdb\u6b65\uff0c\u4e3a\u6bcf\u4e2a\u4eba\u521b\u9020\u66f4\u597d\u7684\u4f53\u9a8c\u3002<\/p>\n

                  \u8bf7\u8bb0\u4f4f\uff0c\u5ba2\u6237\u662f\u4ed6\u4eec\u81ea\u8eab\u65c5\u7a0b\u7684\u4e13\u5bb6\u3002\u4f60\u7684\u89d2\u8272\u662f\u503e\u542c\u3001\u89c2\u5bdf\u5e76\u4fc3\u8fdb\u4ed6\u4eec\u7684\u6210\u529f\u3002\u53ea\u8981\u4fdd\u6301\u8010\u5fc3\u5e76\u91c7\u7528\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\uff0c\u4f60\u5c31\u80fd\u521b\u5efa\u51fa\u4e3a\u4f60\u7684\u7ec4\u7ec7\u548c\u7528\u6237\u5e26\u6765\u771f\u6b63\u4ef7\u503c\u7684\u5730\u56fe\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

                  \u5728\u6ca1\u6709\u5148\u524d\u7ecf\u9a8c\u7684\u60c5\u51b5\u4e0b\u542f\u52a8\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u9879\u76ee\u53ef\u80fd\u4f1a\u8ba9\u4eba\u611f\u5230\u4e0d\u77e5…<\/p>\n","protected":false},"author":1,"featured_media":350,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6700\u4f73\u5b9e\u8df5\uff08\u65e0\u9700\u7ecf\u9a8c\uff09 \ud83d\uddfa\ufe0f","_yoast_wpseo_metadesc":"\u5b66\u4e60\u5982\u4f55\u4ece\u96f6\u5f00\u59cb\u521b\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u4e00\u4efd\u9762\u5411\u521d\u5b66\u8005\u7684\u5b9e\u7528\u6307\u5357\uff0c\u5e2e\u52a9\u4f60\u65e0\u9700\u5148\u524d\u7684\u4e13\u4e1a\u77e5\u8bc6\u5373\u53ef\u7ed8\u5236\u7528\u6237\u65c5\u7a0b\u4f53\u9a8c\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"\n\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6700\u4f73\u5b9e\u8df5\uff08\u65e0\u9700\u7ecf\u9a8c\uff09 \ud83d\uddfa\ufe0f<\/title>\n<meta name=\"description\" content=\"\u5b66\u4e60\u5982\u4f55\u4ece\u96f6\u5f00\u59cb\u521b\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u4e00\u4efd\u9762\u5411\u521d\u5b66\u8005\u7684\u5b9e\u7528\u6307\u5357\uff0c\u5e2e\u52a9\u4f60\u65e0\u9700\u5148\u524d\u7684\u4e13\u4e1a\u77e5\u8bc6\u5373\u53ef\u7ed8\u5236\u7528\u6237\u65c5\u7a0b\u4f53\u9a8c\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6700\u4f73\u5b9e\u8df5\uff08\u65e0\u9700\u7ecf\u9a8c\uff09 \ud83d\uddfa\ufe0f\" \/>\n<meta property=\"og:description\" content=\"\u5b66\u4e60\u5982\u4f55\u4ece\u96f6\u5f00\u59cb\u521b\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u4e00\u4efd\u9762\u5411\u521d\u5b66\u8005\u7684\u5b9e\u7528\u6307\u5357\uff0c\u5e2e\u52a9\u4f60\u65e0\u9700\u5148\u524d\u7684\u4e13\u4e1a\u77e5\u8bc6\u5373\u53ef\u7ed8\u5236\u7528\u6237\u65c5\u7a0b\u4f53\u9a8c\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-28T04:13:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u96f6\u7ecf\u9a8c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7ed8\u5236\u7684\u6700\u4f73\u5b9e\u8df5\",\"datePublished\":\"2026-03-28T04:13:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/\"},\"wordCount\":4,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/\",\"url\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/\",\"name\":\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6700\u4f73\u5b9e\u8df5\uff08\u65e0\u9700\u7ecf\u9a8c\uff09 \ud83d\uddfa\ufe0f\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg\",\"datePublished\":\"2026-03-28T04:13:28+00:00\",\"description\":\"\u5b66\u4e60\u5982\u4f55\u4ece\u96f6\u5f00\u59cb\u521b\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u4e00\u4efd\u9762\u5411\u521d\u5b66\u8005\u7684\u5b9e\u7528\u6307\u5357\uff0c\u5e2e\u52a9\u4f60\u65e0\u9700\u5148\u524d\u7684\u4e13\u4e1a\u77e5\u8bc6\u5373\u53ef\u7ed8\u5236\u7528\u6237\u65c5\u7a0b\u4f53\u9a8c\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/cn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u96f6\u7ecf\u9a8c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7ed8\u5236\u7684\u6700\u4f73\u5b9e\u8df5\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#website\",\"url\":\"https:\/\/www.go-minder.com\/cn\/\",\"name\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/cn\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\",\"name\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/cn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/cn\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6700\u4f73\u5b9e\u8df5\uff08\u65e0\u9700\u7ecf\u9a8c\uff09 \ud83d\uddfa\ufe0f","description":"\u5b66\u4e60\u5982\u4f55\u4ece\u96f6\u5f00\u59cb\u521b\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u4e00\u4efd\u9762\u5411\u521d\u5b66\u8005\u7684\u5b9e\u7528\u6307\u5357\uff0c\u5e2e\u52a9\u4f60\u65e0\u9700\u5148\u524d\u7684\u4e13\u4e1a\u77e5\u8bc6\u5373\u53ef\u7ed8\u5236\u7528\u6237\u65c5\u7a0b\u4f53\u9a8c\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/","og_locale":"zh_CN","og_type":"article","og_title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6700\u4f73\u5b9e\u8df5\uff08\u65e0\u9700\u7ecf\u9a8c\uff09 \ud83d\uddfa\ufe0f","og_description":"\u5b66\u4e60\u5982\u4f55\u4ece\u96f6\u5f00\u59cb\u521b\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u4e00\u4efd\u9762\u5411\u521d\u5b66\u8005\u7684\u5b9e\u7528\u6307\u5357\uff0c\u5e2e\u52a9\u4f60\u65e0\u9700\u5148\u524d\u7684\u4e13\u4e1a\u77e5\u8bc6\u5373\u53ef\u7ed8\u5236\u7528\u6237\u65c5\u7a0b\u4f53\u9a8c\u3002","og_url":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/","og_site_name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","article_published_time":"2026-03-28T04:13:28+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u96f6\u7ecf\u9a8c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7ed8\u5236\u7684\u6700\u4f73\u5b9e\u8df5","datePublished":"2026-03-28T04:13:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/"},"wordCount":4,"publisher":{"@id":"https:\/\/www.go-minder.com\/cn\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"zh-Hans"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/","url":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/","name":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6700\u4f73\u5b9e\u8df5\uff08\u65e0\u9700\u7ecf\u9a8c\uff09 \ud83d\uddfa\ufe0f","isPartOf":{"@id":"https:\/\/www.go-minder.com\/cn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg","datePublished":"2026-03-28T04:13:28+00:00","description":"\u5b66\u4e60\u5982\u4f55\u4ece\u96f6\u5f00\u59cb\u521b\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u4e00\u4efd\u9762\u5411\u521d\u5b66\u8005\u7684\u5b9e\u7528\u6307\u5357\uff0c\u5e2e\u52a9\u4f60\u65e0\u9700\u5148\u524d\u7684\u4e13\u4e1a\u77e5\u8bc6\u5373\u53ef\u7ed8\u5236\u7528\u6237\u65c5\u7a0b\u4f53\u9a8c\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#primaryimage","url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg","contentUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-beginners-infographic.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/cn\/best-practices-customer-journey-mapping-no-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/cn\/"},{"@type":"ListItem","position":2,"name":"\u96f6\u7ecf\u9a8c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7ed8\u5236\u7684\u6700\u4f73\u5b9e\u8df5"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/cn\/#website","url":"https:\/\/www.go-minder.com\/cn\/","name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/cn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/cn\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/cn\/#organization","name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/cn\/","logo":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/cn\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts\/349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/comments?post=349"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts\/349\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/media\/350"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/media?parent=349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/categories?post=349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/tags?post=349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}