{"id":395,"date":"2026-03-26T04:43:29","date_gmt":"2026-03-26T04:43:29","guid":{"rendered":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/"},"modified":"2026-03-26T04:43:29","modified_gmt":"2026-03-26T04:43:29","slug":"customer-journey-mapping-checklist-20-steps","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/","title":{"rendered":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6b65\u9aa4\u786e\u4fdd\u5b8c\u7f8e\u6267\u884c"},"content":{"rendered":"<p>\u5728\u4e1a\u52a1\u76ee\u6807\u4e0e\u7528\u6237\u9700\u6c42\u4e4b\u95f4\u642d\u5efa\u6865\u6881\u9700\u8981\u7cbe\u51c6\u3002\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u4e0d\u4ec5\u4ec5\u662f\u4e00\u6b21\u53ef\u89c6\u5316\u7ec3\u4e60\uff0c\u66f4\u662f\u4e00\u79cd\u6218\u7565\u8bca\u65ad\u5de5\u5177\u3002\u5b83\u63ed\u793a\u4e86\u6469\u64e6\u70b9\u51fa\u73b0\u5728\u4f55\u5904\u3001\u6109\u60a6\u611f\u6765\u81ea\u54ea\u91cc\uff0c\u4ee5\u53ca\u8d44\u6e90\u5728\u5404\u4e2a\u89e6\u70b9\u95f4\u7684\u5206\u914d\u60c5\u51b5\u3002\u8981\u6709\u6548\u6267\u884c\u8fd9\u4e00\u8fc7\u7a0b\uff0c\u7ec4\u7ec7\u9700\u8981\u91c7\u7528\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\u3002\u672c\u6307\u5357\u63d0\u4f9b\u4e86\u4e00\u4efd\u5168\u9762\u7684\u68c0\u67e5\u6e05\u5355\uff0c\u5206\u4e3a\u53ef\u64cd\u4f5c\u7684\u5404\u4e2a\u9636\u6bb5\u3002<\/p>\n<p>\u65e0\u8bba\u4f60\u662f\u6b63\u5728\u4f18\u5316\u73b0\u6709\u7b56\u7565\uff0c\u8fd8\u662f\u4ece\u96f6\u5f00\u59cb\uff0c\u9075\u5faa\u6709\u7eaa\u5f8b\u7684\u6d41\u7a0b\u90fd\u80fd\u786e\u4fdd\u6700\u7ec8\u7684\u5730\u56fe\u53cd\u6620\u7684\u662f\u73b0\u5b9e\u800c\u975e\u5047\u8bbe\u3002\u63a5\u4e0b\u6765\u7684\u7ae0\u8282\u8be6\u7ec6\u4ecb\u7ecd\u4e86\u4e8c\u5341\u4e2a\u5177\u4f53\u6b65\u9aa4\uff0c\u6309\u987a\u5e8f\u5f15\u5bfc\u4f60\u4ece\u6700\u521d\u7684\u51c6\u5907\u9636\u6bb5\uff0c\u4e00\u8def\u63a8\u8fdb\u5230\u6301\u7eed\u4f18\u5316\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Chalkboard-style infographic illustrating a 20-step customer journey mapping checklist across 5 phases: Foundation, Discovery, Current State Mapping, Strategy Analysis, and Execution. Hand-written teacher-style visuals show key actions like defining objectives, gathering qualitative and quantitative data, mapping touchpoints and emotions, identifying pain points, prioritizing improvements, and measuring success with metrics like NPS and CES. Designed for UX teams, product managers, and marketers to visualize the end-to-end process of creating actionable customer journey maps.\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\u7b2c\u4e00\u9636\u6bb5\uff1a\u57fa\u7840\u4e0e\u51c6\u5907 \ud83c\udfd7\ufe0f<\/h2>\n<p>\u5728\u753b\u51fa\u4efb\u4f55\u4e00\u6761\u7ebf\u4e4b\u524d\uff0c\u57fa\u7840\u5fc5\u987b\u624e\u5b9e\u3002\u6b64\u9636\u6bb5\u7684\u6a21\u7cca\u4e0d\u6e05\u4f1a\u5bfc\u81f4\u5730\u56fe\u65e0\u6cd5\u63a8\u52a8\u5b9e\u9645\u884c\u52a8\u3002\u8fd9\u4e9b\u521d\u6b65\u6b65\u9aa4\u805a\u7126\u4e8e\u5bf9\u9f50\u76ee\u6807\u548c\u660e\u786e\u8303\u56f4\u3002<\/p>\n<h3>\u6b65\u9aa41\uff1a\u660e\u786e\u6e05\u6670\u7684\u76ee\u6807 \ud83c\udfaf<\/h3>\n<p>\u9996\u5148\u660e\u786e\u5730\u56fe\u7ed8\u5236\u5de5\u4f5c\u7684\u5177\u4f53\u76ee\u7684\u3002\u76ee\u6807\u662f\u964d\u4f4e\u6d41\u5931\u7387\uff1f\u63d0\u5347\u5165\u804c\u901f\u5ea6\uff1f\u63d0\u9ad8\u652f\u6301\u6ee1\u610f\u5ea6\uff1f\u5982\u679c\u6ca1\u6709\u660e\u786e\u7684\u76ee\u6807\uff0c\u56e2\u961f\u53ef\u80fd\u4f1a\u6536\u96c6\u65e0\u5173\u6570\u636e\u3002\u5199\u4e0b\u5730\u56fe\u5fc5\u987b\u56de\u7b54\u7684\u6838\u5fc3\u4e1a\u52a1\u95ee\u9898\u3002<\/p>\n<h3>\u6b65\u9aa42\uff1a\u7ec4\u5efa\u8de8\u804c\u80fd\u56e2\u961f \ud83d\udc65<\/h3>\n<p>\u65c5\u7a0b\u5730\u56fe\u4e0d\u80fd\u662f\u5b64\u7acb\u7684\u6d3b\u52a8\u3002\u5b83\u9700\u8981\u6765\u81ea\u5e02\u573a\u3001\u9500\u552e\u3001\u4ea7\u54c1\u548c\u5ba2\u670d\u7684\u6d1e\u5bdf\u3002\u6bcf\u4e2a\u90e8\u95e8\u90fd\u638c\u63e1\u7740\u62fc\u56fe\u7684\u4e00\u90e8\u5206\u3002\u786e\u4fdd\u6240\u6709\u76f8\u5173\u804c\u80fd\u7684\u4ee3\u8868\u53c2\u4e0e\u5de5\u4f5c\u574a\uff0c\u4ee5\u9a8c\u8bc1\u5176\u5185\u90e8\u6d41\u7a0b\u4e0e\u5916\u90e8\u7528\u6237\u4f53\u9a8c\u7684\u4e00\u81f4\u6027\u3002<\/p>\n<h3>\u6b65\u9aa43\uff1a\u8bc6\u522b\u5173\u952e\u7528\u6237\u753b\u50cf \ud83e\uddd1\u200d\ud83d\udcbc<\/h3>\n<p>\u4e00\u4e2a\u6cdb\u6cdb\u7684\u65c5\u7a0b\u5f80\u5f80\u65e0\u6cd5\u5f15\u8d77\u7279\u5b9a\u7528\u6237\u7c7b\u578b\u7684\u5171\u9e23\u3002\u6839\u636e\u884c\u4e3a\u3001\u4eba\u53e3\u7edf\u8ba1\u6216\u610f\u56fe\u5bf9\u53d7\u4f17\u8fdb\u884c\u7ec6\u5206\u3002\u9009\u62e9\u4ee3\u8868\u6700\u5173\u952e\u4e1a\u52a1\u6210\u679c\u7684\u4e3b\u8981\u7528\u6237\u753b\u50cf\u3002\u5c06\u5730\u56fe\u7ed8\u5236\u5de5\u4f5c\u805a\u7126\u4e8e\u8fd9\u4e00\u7279\u5b9a\u7fa4\u4f53\uff0c\u4ee5\u4fdd\u6301\u6e05\u6670\u5ea6\u548c\u76f8\u5173\u6027\u3002<\/p>\n<h3>\u6b65\u9aa44\uff1a\u8bbe\u5b9a\u8303\u56f4\u4e0e\u8fb9\u754c \ud83d\udccf<\/h3>\n<p>\u4e00\u6bb5\u65c5\u7a0b\u53ef\u80fd\u8de8\u8d8a\u6570\u5e74\u6216\u4ec5\u51e0\u5206\u949f\u3002\u786e\u5b9a\u5730\u56fe\u7684\u8d77\u70b9\u548c\u7ec8\u70b9\u3002\u662f\u59cb\u4e8e\u9996\u6b21\u5e7f\u544a\u66dd\u5149\uff0c\u8fd8\u662f\u9996\u6b21\u767b\u5f55\uff1f\u662f\u6b62\u4e8e\u9996\u6b21\u8d2d\u4e70\uff0c\u8fd8\u662f\u7eed\u8ba2\uff1f\u660e\u786e\u8fd9\u4e9b\u8fb9\u754c\u53ef\u9632\u6b62\u8303\u56f4\u8513\u5ef6\uff0c\u4f7f\u5206\u6790\u4fdd\u6301\u805a\u7126\u3002<\/p>\n<h2>\u7b2c\u4e8c\u9636\u6bb5\uff1a\u53d1\u73b0\u4e0e\u6570\u636e\u6536\u96c6 \ud83d\udd0d<\/h2>\n<p>\u6570\u636e\u9a71\u52a8\u5730\u56fe\u7684\u6784\u5efa\u3002\u4ec5\u4f9d\u8d56\u76f4\u89c9\u4f1a\u5f62\u6210\u865a\u6784\u7684\u53d9\u4e8b\u3002\u672c\u9636\u6bb5\u81f4\u529b\u4e8e\u4ece\u5185\u90e8\u7cfb\u7edf\u548c\u5916\u90e8\u53cd\u9988\u4e2d\u6536\u96c6\u5b9e\u8bc1\u8bc1\u636e\u3002<\/p>\n<h3>\u6b65\u9aa45\uff1a\u6536\u96c6\u5b9a\u6027\u6570\u636e \ud83d\udde3\ufe0f<\/h3>\n<p>\u901a\u8fc7\u8bbf\u8c08\u548c\u7126\u70b9\u5c0f\u7ec4\u4e86\u89e3\u7528\u6237\u884c\u4e3a\u80cc\u540e\u7684\u60c5\u611f\u80cc\u666f\u3002\u63d0\u51fa\u5f00\u653e\u5f0f\u95ee\u9898\uff0c\u63a2\u8ba8\u4ed6\u4eec\u7684\u632b\u8d25\u611f\u3001\u52a8\u673a\u548c\u671f\u671b\u3002\u5b9a\u6027\u6d1e\u5bdf\u63ed\u793a\u4e86\u6570\u5b57\u80cc\u540e\u7684\u201c\u539f\u56e0\u201d\u3002<\/p>\n<h3>\u6b65\u9aa46\uff1a\u6536\u96c6\u5b9a\u91cf\u6570\u636e \ud83d\udcca<\/h3>\n<p>\u7528\u6570\u636e\u5206\u6790\u8865\u5145\u8bbf\u8c08\u5185\u5bb9\u3002\u5ba1\u67e5\u8f6c\u5316\u7387\u3001\u6d41\u5931\u70b9\u548c\u4f1a\u8bdd\u65f6\u957f\u3002\u89c2\u5bdf\u5ba2\u6237\u652f\u6301\u5de5\u5355\u548c\u6d41\u5931\u6570\u636e\u4e2d\u7684\u8d8b\u52bf\u3002\u5b9a\u91cf\u8bc1\u636e\u53ef\u9a8c\u8bc1\u5b9a\u6027\u6545\u4e8b\uff0c\u5e76\u7a81\u51fa\u9ad8\u9891\u7387\u7684\u6469\u64e6\u70b9\u3002<\/p>\n<h3>\u6b65\u9aa47\uff1a\u5ba1\u67e5\u73b0\u6709\u6587\u6863 \ud83d\udcdd<\/h3>\n<p>\u5ba1\u67e5\u73b0\u6709\u7684\u5ba2\u6237\u670d\u52a1\u811a\u672c\u3001\u8425\u9500\u6587\u6848\u548c\u4ea7\u54c1\u6587\u6863\u3002\u8fd9\u4e9b\u8d44\u6599\u4ee3\u8868\u4e86\u7ec4\u7ec7\u7684\u5b98\u65b9\u58f0\u97f3\u3002\u5b98\u65b9\u4fe1\u606f\u4e0e\u7528\u6237\u611f\u77e5\u4e4b\u95f4\u7684\u5dee\u5f02\uff0c\u5f80\u5f80\u63d0\u793a\u4e86\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002<\/p>\n<h3>\u6b65\u9aa48\uff1a\u5f00\u5c55\u795e\u79d8\u987e\u5ba2\u4f53\u9a8c \ud83d\udd75\ufe0f<\/h3>\n<p>\u4ee5\u5ba2\u6237\u7684\u8eab\u4efd\u4eb2\u8eab\u4f53\u9a8c\u6574\u4e2a\u65c5\u7a0b\u3002\u4eb2\u81ea\u8d70\u5b8c\u5168\u90e8\u6d41\u7a0b\u3002\u8bb0\u5f55\u6bcf\u4e00\u6b21\u4e92\u52a8\u3001\u6bcf\u4e00\u4e2a\u52a0\u8f7d\u9875\u9762\u548c\u6bcf\u4e00\u6b21\u6c42\u52a9\u8bf7\u6c42\u3002\u8fd9\u79cd\u4eb2\u8eab\u4f53\u9a8c\u80fd\u53d1\u73b0\u4ec5\u9760\u6570\u636e\u96be\u4ee5\u5bdf\u89c9\u7684\u53ef\u7528\u6027\u95ee\u9898\u3002<\/p>\n<h3>\u6b65\u9aa49\uff1a\u8c03\u67e5\u5229\u76ca\u76f8\u5173\u8005 \ud83e\udd1d<\/h3>\n<p>\u8bbf\u8c08\u6bcf\u5929\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u5185\u90e8\u5458\u5de5\u3002\u4e00\u7ebf\u5ba2\u670d\u4eba\u5458\u548c\u9500\u552e\u4ee3\u8868\u901a\u5e38\u6700\u4e86\u89e3\u53cd\u590d\u51fa\u73b0\u7684\u6295\u8bc9\u3002\u4ed6\u4eec\u7684\u89c1\u89e3\u63d0\u4f9b\u4e86\u8fd0\u8425\u73b0\u5b9e\u7684\u5e55\u540e\u89c6\u89d2\u3002<\/p>\n<h2>\u7b2c\u4e09\u9636\u6bb5\uff1a\u7ed8\u5236\u5f53\u524d\u72b6\u6001 \ud83d\udcc9<\/h2>\n<p>\u73b0\u5728\u6570\u636e\u5df2\u6536\u96c6\u5b8c\u6bd5\uff0c\u662f\u65f6\u5019\u53ef\u89c6\u5316\u201c\u73b0\u72b6\u201d\u4e86\u3002\u8fd9\u5c06\u5728\u63d0\u51fa\u4efb\u4f55\u6539\u53d8\u4e4b\u524d\uff0c\u5efa\u7acb\u5bf9\u5f53\u524d\u73b0\u5b9e\u7684\u5171\u540c\u7406\u89e3\u3002<\/p>\n<h3>\u6b65\u9aa410\uff1a\u7ed8\u5236\u5ba2\u6237\u884c\u4e3a \ud83d\udeb6<\/h3>\n<p>\u5217\u51fa\u7528\u6237\u4e3a\u5b9e\u73b0\u76ee\u6807\u6240\u91c7\u53d6\u7684\u5177\u4f53\u6b65\u9aa4\u3002\u5c06\u5176\u5206\u89e3\u4e3a\u66f4\u7ec6\u81f4\u7684\u52a8\u4f5c\uff0c\u800c\u975e\u5bbd\u6cdb\u7684\u9636\u6bb5\u3002\u4f8b\u5982\uff0c\u4e0d\u8981\u4f7f\u7528\u201c\u8d2d\u4e70\u201d\uff0c\u800c\u5e94\u4f7f\u7528\u201c\u9009\u62e9\u4ea7\u54c1\u201d\u3001\u201c\u52a0\u5165\u8d2d\u7269\u8f66\u201d\u3001\u201c\u8f93\u5165\u914d\u9001\u4fe1\u606f\u201d\u548c\u201c\u786e\u8ba4\u4ed8\u6b3e\u201d\u3002<\/p>\n<h3>\u6b65\u9aa411\uff1a\u8bc6\u522b\u89e6\u70b9 \ud83d\udcf1<\/h3>\n<p>\u6807\u8bb0\u7528\u6237\u4e0e\u7ec4\u7ec7\u4e4b\u95f4\u7684\u6bcf\u4e00\u4e2a\u4e92\u52a8\u70b9\u3002\u8fd9\u4e9b\u5305\u62ec\u7535\u5b50\u90ae\u4ef6\u3001\u5e7f\u544a\u3001\u7f51\u7ad9\u9875\u9762\u3001\u7535\u8bdd\u901a\u8bdd\u548c\u5b9e\u4f53\u4e92\u52a8\u3002\u786e\u4fdd\u6db5\u76d6\u6240\u6709\u6e20\u9053\uff0c\u4ee5\u5168\u9762\u4e86\u89e3\u60c5\u51b5\u3002<\/p>\n<h3>\u6b65\u9aa4 12\uff1a\u7ed8\u5236\u60c5\u611f\u56fe\u8c31 \ud83d\ude0a\ud83d\ude20<\/h3>\n<p>\u7ed8\u5236\u7528\u6237\u5728\u6bcf\u4e2a\u6b65\u9aa4\u4e2d\u7684\u60c5\u611f\u53d8\u5316\u8f68\u8ff9\u3002\u4ed6\u4eec\u5728\u7ed3\u8d26\u65f6\u662f\u5426\u611f\u5230\u7126\u8651\uff1f\u5728\u5f15\u5bfc\u8fc7\u7a0b\u4e2d\u662f\u5426\u611f\u5230\u5174\u594b\uff1f\u4f7f\u7528\u66f2\u7ebf\u6216\u91cf\u8868\u6765\u8868\u793a\u60c5\u611f\u3002\u8fd9\u80fd\u7a81\u51fa\u90a3\u4e9b\u9700\u8981\u5173\u6ce8\u7684\u9ad8\u538b\u529b\u6216\u9ad8\u6109\u60a6\u65f6\u523b\u3002<\/p>\n<h3>\u6b65\u9aa4 13\uff1a\u8bb0\u5f55\u5185\u90e8\u6d41\u7a0b\uff08\u5e55\u540e\uff09 \ud83c\udfe2<\/h3>\n<p>\u53ef\u89c6\u5316\u652f\u6301\u6bcf\u4e2a\u89e6\u70b9\u7684\u5e55\u540e\u8fd0\u4f5c\u60c5\u51b5\u3002\u652f\u6301\u5de5\u5355\u5982\u4f55\u8f6c\u7ed9\u4e13\u5bb6\uff1f\u8ba2\u5355\u662f\u5982\u4f55\u5904\u7406\u7684\uff1f\u7406\u89e3\u5185\u90e8\u5de5\u4f5c\u6d41\u7a0b\u6709\u52a9\u4e8e\u53d1\u73b0\u5bfc\u81f4\u5ba2\u6237\u95ee\u9898\u89e3\u51b3\u5ef6\u8fdf\u7684\u74f6\u9888\u3002<\/p>\n<h3>\u6b65\u9aa4 14\uff1a\u7a81\u51fa\u75db\u70b9 \ud83d\udea7<\/h3>\n<p>\u6807\u8bb0\u6bcf\u4e00\u4e2a\u6469\u64e6\u70b9\u3001\u56f0\u60d1\u70b9\u6216\u5ef6\u8fdf\u70b9\u3002\u8fd9\u4e9b\u90fd\u662f\u5fc5\u987b\u89e3\u51b3\u7684\u5173\u952e\u95ee\u9898\u3002\u4f7f\u7528\u989c\u8272\u7f16\u7801\u6216\u56fe\u6807\u6765\u533a\u5206\u8f7b\u5fae\u7684\u56f0\u6270\u548c\u5bfc\u81f4\u7528\u6237\u6d41\u5931\u7684\u4e3b\u8981\u969c\u788d\u3002<\/p>\n<h2>\u7b2c\u56db\u9636\u6bb5\uff1a\u5206\u6790\u4e0e\u7b56\u7565 \ud83d\udca1<\/h2>\n<p>\u6ca1\u6709\u53ef\u64cd\u4f5c\u7684\u6d1e\u5bdf\uff0c\u5730\u56fe\u5c31\u6beb\u65e0\u7528\u5904\u3002\u6b64\u9636\u6bb5\u6d89\u53ca\u89e3\u8bfb\u6570\u636e\uff0c\u4ee5\u8bc6\u522b\u6539\u8fdb\u673a\u4f1a\u548c\u6218\u7565\u8c03\u6574\u65b9\u5411\u3002<\/p>\n<h3>\u6b65\u9aa4 15\uff1a\u8bc6\u522b\u5173\u952e\u65f6\u523b \ud83c\udf1f<\/h3>\n<p>\u627e\u51fa\u5b9a\u4e49\u5ba2\u6237\u5bf9\u54c1\u724c\u8ba4\u77e5\u7684\u5177\u4f53\u4e92\u52a8\u73af\u8282\u3002\u8fd9\u4e9b\u662f\u7528\u6237\u51b3\u5b9a\u7559\u4e0b\u6216\u79bb\u5f00\u7684\u5173\u952e\u65f6\u523b\u3002\u4f18\u5148\u5206\u914d\u8d44\u6e90\uff0c\u786e\u4fdd\u8fd9\u4e9b\u65f6\u523b\u5b8c\u7f8e\u65e0\u7455\u3002<\/p>\n<h3>\u6b65\u9aa4 16\uff1a\u6574\u5408\u6d1e\u5bdf \ud83e\udde9<\/h3>\n<p>\u5728\u6570\u636e\u4e2d\u5bfb\u627e\u6a21\u5f0f\u3002\u591a\u4e2a\u7528\u6237\u662f\u5426\u5728\u76f8\u540c\u9636\u6bb5\u6d41\u5931\uff1f\u5173\u4e8e\u8d26\u5355\u6e05\u6670\u5ea6\u662f\u5426\u5b58\u5728\u666e\u904d\u62b1\u6028\uff1f\u5c06\u8fd9\u4e9b\u53d1\u73b0\u5f52\u7c7b\uff0c\u4ee5\u8bc6\u522b\u7cfb\u7edf\u6027\u95ee\u9898\uff0c\u800c\u975e\u5b64\u7acb\u4e8b\u4ef6\u3002<\/p>\n<h3>\u6b65\u9aa4 17\uff1a\u4f18\u5148\u6392\u5e8f\u673a\u4f1a \ud83d\ude80<\/h3>\n<p>\u5e76\u975e\u6240\u6709\u6539\u8fdb\u90fd\u80fd\u540c\u65f6\u8fdb\u884c\u3002\u4f7f\u7528\u57fa\u4e8e\u5f71\u54cd\u548c\u52aa\u529b\u7a0b\u5ea6\u7684\u6846\u67b6\u6765\u5bf9\u673a\u4f1a\u8fdb\u884c\u6392\u5e8f\u3002\u96c6\u4e2d\u7cbe\u529b\u5b9e\u73b0\u80fd\u5feb\u901f\u89c1\u6548\u7684\u6539\u8fdb\u4ee5\u5efa\u7acb\u52bf\u5934\uff0c\u540c\u65f6\u89c4\u5212\u957f\u671f\u7684\u7ed3\u6784\u6027\u53d8\u9769\u3002<\/p>\n<h3>\u6b65\u9aa4 18\uff1a\u8bbe\u8ba1\u672a\u6765\u72b6\u6001\uff08\u5e94\u6709\u72b6\u6001\uff09 \ud83c\udfc1<\/h3>\n<p>\u521b\u5efa\u7b2c\u4e8c\u5f20\u5730\u56fe\uff0c\u5c55\u793a\u7406\u60f3\u7684\u7528\u6237\u4f53\u9a8c\u3002\u5448\u73b0\u6539\u8fdb\u63aa\u65bd\u5b9e\u65bd\u540e\u6d41\u7a0b\u5e94\u6709\u7684\u6837\u5b50\u3002\u8fd9\u5c06\u6210\u4e3a\u4ea7\u54c1\u548c\u670d\u52a1\u5f00\u53d1\u56e2\u961f\u7684\u84dd\u56fe\u3002<\/p>\n<h3>\u6b65\u9aa4 19\uff1a\u5b9a\u4e49\u6210\u529f\u6307\u6807 \ud83d\udccf<\/h3>\n<p>\u5efa\u7acb\u5173\u952e\u7ee9\u6548\u6307\u6807\uff0c\u4ee5\u8861\u91cf\u53d8\u5316\u7684\u5f71\u54cd\u3002\u6307\u6807\u53ef\u80fd\u5305\u62ec\u51c0\u63a8\u8350\u503c\uff08NPS\uff09\u3001\u5ba2\u6237\u52aa\u529b\u5f97\u5206\uff08CES\uff09\u6216\u652f\u6301\u5de5\u5355\u6570\u91cf\u7684\u51cf\u5c11\u3002\u786e\u4fdd\u8fd9\u4e9b\u6307\u6807\u4e0e\u521d\u59cb\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002<\/p>\n<h2>\u7b2c\u4e94\u9636\u6bb5\uff1a\u6267\u884c\u4e0e\u8fed\u4ee3 \ud83d\udd04<\/h2>\n<p>\u6700\u540e\u4e00\u4e2a\u9636\u6bb5\u786e\u4fdd\u5730\u56fe\u80fd\u591f\u8f6c\u5316\u4e3a\u5b9e\u9645\u6210\u679c\uff0c\u5e76\u5728\u957f\u671f\u5185\u4fdd\u6301\u76f8\u5173\u6027\u3002<\/p>\n<h3>\u6b65\u9aa4 20\uff1a\u83b7\u53d6\u5229\u76ca\u76f8\u5173\u65b9\u652f\u6301 \ud83d\udce2<\/h3>\n<p>\u5411\u9886\u5bfc\u5c42\u548c\u90e8\u95e8\u8d1f\u8d23\u4eba\u5c55\u793a\u7814\u7a76\u53d1\u73b0\u548c\u62df\u5b9a\u7684\u672a\u6765\u72b6\u6001\u3002\u786e\u4fdd\u83b7\u5f97\u5b9e\u65bd\u6240\u9700\u7684\u9884\u7b97\u548c\u8d44\u6e90\u627f\u8bfa\u3002\u82e5\u7f3a\u4e4f\u9ad8\u5c42\u652f\u6301\uff0c\u9879\u76ee\u5f80\u5f80\u505c\u6ede\u4e0d\u524d\u3002<\/p>\n<h3>\u6b65\u9aa4 21\uff1a\u5b9e\u65bd\u53d8\u66f4 \ud83d\udee0\ufe0f<\/h3>\n<p>\u5c06\u8def\u7ebf\u56fe\u8f6c\u5316\u4e3a\u5177\u4f53\u884c\u52a8\u9879\u3002\u4e3a\u6bcf\u9879\u4efb\u52a1\u6307\u5b9a\u8d1f\u8d23\u4eba\u3002\u6839\u636e\u9700\u8981\u66f4\u65b0\u7528\u6237\u754c\u9762\u3001\u91cd\u5199\u5185\u5bb9\u6216\u91cd\u65b0\u57f9\u8bad\u5458\u5de5\u3002\u6839\u636e\u7b56\u7565\u9636\u6bb5\u786e\u5b9a\u7684\u65f6\u95f4\u8868\u8ddf\u8e2a\u8fdb\u5c55\u3002<\/p>\n<h3>\u6b65\u9aa4 22\uff1a\u5efa\u7acb\u8bc4\u5ba1\u8282\u594f \ud83d\udcc5<\/h3>\n<p>\u5ba2\u6237\u884c\u4e3a\u4f1a\u4e0d\u65ad\u6f14\u53d8\u3002\u5b9a\u671f\u5b89\u6392\u5bf9\u65c5\u7a0b\u5730\u56fe\u7684\u8bc4\u5ba1\u3002\u6bcf\u5f53\u51fa\u73b0\u91cd\u5927\u4ea7\u54c1\u53d8\u66f4\u6216\u5e02\u573a\u6761\u4ef6\u53d8\u5316\u65f6\uff0c\u53ca\u65f6\u66f4\u65b0\u5730\u56fe\u3002\u5c06\u5730\u56fe\u89c6\u4e3a\u52a8\u6001\u6587\u6863\uff0c\u800c\u975e\u9759\u6001\u6863\u6848\u3002<\/p>\n<h3>\u6b65\u9aa4 23\uff1a\u76d1\u63a7\u4e0e\u6d4b\u91cf \ud83d\udcc8<\/h3>\n<p>\u6301\u7eed\u8ddf\u8e2a\u5df2\u5b9a\u4e49\u7684\u6210\u529f\u6307\u6807\u3002\u5c06\u5f53\u524d\u8868\u73b0\u4e0e\u51c6\u5907\u9636\u6bb5\u5efa\u7acb\u7684\u57fa\u7ebf\u8fdb\u884c\u5bf9\u6bd4\u3002\u5229\u7528\u6570\u636e\u9a8c\u8bc1\u5df2\u5b9e\u65bd\u7684\u53d8\u66f4\u662f\u5426\u8fbe\u5230\u4e86\u9884\u671f\u6548\u679c\u3002<\/p>\n<h3>\u6b65\u9aa4 24\uff1a\u8fed\u4ee3\u4e0e\u4f18\u5316 \ud83d\udd04<\/h3>\n<p>\u6839\u636e\u76d1\u63a7\u7ed3\u679c\uff0c\u8c03\u6574\u7b56\u7565\u3002\u5982\u679c\u67d0\u4e2a\u4fee\u590d\u63aa\u65bd\u65e0\u6548\uff0c\u9700\u8c03\u67e5\u539f\u56e0\u3002\u5982\u679c\u51fa\u73b0\u4e86\u65b0\u7684\u75db\u70b9\uff0c\u5e94\u5c06\u5176\u6dfb\u52a0\u5230\u5730\u56fe\u4e2d\u3002\u6301\u7eed\u4f18\u5316\u662f\u4fdd\u6301\u7ade\u4e89\u4f18\u52bf\u7684\u552f\u4e00\u9014\u5f84\u3002<\/p>\n<h2>\u89d2\u8272\u4e0e\u804c\u8d23\u77e9\u9635 \ud83d\udc65<\/h2>\n<p>\u89d2\u8272\u6e05\u6670\u53ef\u4ee5\u907f\u514d\u6267\u884c\u8fc7\u7a0b\u4e2d\u7684\u6df7\u6dc6\u3002\u8bf7\u4f7f\u7528\u4e0b\u65b9\u8868\u683c\u4e3a\u65c5\u7a0b\u6620\u5c04\u8fc7\u7a0b\u4e2d\u7684\u5173\u952e\u6d3b\u52a8\u5206\u914d\u8d1f\u8d23\u4eba\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u89d2\u8272<\/th>\n<th>\u4e3b\u8981\u804c\u8d23<\/th>\n<th>\u5173\u952e\u4ea7\u51fa<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u9879\u76ee\u8d1f\u8d23\u4eba<\/strong><\/td>\n<td>\u6574\u4f53\u534f\u8c03\u4e0e\u65f6\u95f4\u8fdb\u5ea6\u7ba1\u7406<\/td>\n<td>\u9879\u76ee\u8ba1\u5212\u4e0e\u65f6\u95f4\u8868<\/td>\n<\/tr>\n<tr>\n<td><strong>\u7528\u6237\u4f53\u9a8c\u7814\u7a76\u5458<\/strong><\/td>\n<td>\u5f00\u5c55\u8bbf\u8c08\u4e0e\u6570\u636e\u5206\u6790<\/td>\n<td>\u7814\u7a76\u53d1\u73b0\u62a5\u544a<\/td>\n<\/tr>\n<tr>\n<td><strong>\u4ea7\u54c1\u7ecf\u7406<\/strong><\/td>\n<td>\u5b9a\u4e49\u529f\u80fd\u9700\u6c42\u4e0e\u7279\u6027<\/td>\n<td>\u4ea7\u54c1\u8def\u7ebf\u56fe<\/td>\n<\/tr>\n<tr>\n<td><strong>\u5e02\u573a\u8d1f\u8d23\u4eba<\/strong><\/td>\n<td>\u786e\u4fdd\u54c1\u724c\u4e00\u81f4\u6027\u4e0e\u4fe1\u606f\u4f20\u9012\u7684\u4e00\u81f4\u6027<\/td>\n<td>\u6c9f\u901a\u7b56\u7565<\/td>\n<\/tr>\n<tr>\n<td><strong>\u652f\u6301\u8d1f\u8d23\u4eba<\/strong><\/td>\n<td>\u8bc6\u522b\u8fd0\u8425\u6469\u64e6\u70b9\u548c\u652f\u6301\u7f3a\u53e3<\/td>\n<td>\u6d41\u7a0b\u6539\u8fdb\u6e05\u5355<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u5e38\u89c1\u9677\u9631\u9700\u907f\u514d \u26a0\ufe0f<\/h2>\n<p>\u5373\u4f7f\u6709\u5b8c\u5584\u7684\u68c0\u67e5\u6e05\u5355\uff0c\u56e2\u961f\u5728\u6267\u884c\u65f6\u4ecd\u5e38\u5e38\u51fa\u9519\u3002\u4e86\u89e3\u5e38\u89c1\u9519\u8bef\u6709\u52a9\u4e8e\u964d\u4f4e\u98ce\u9669\u3002<\/p>\n<ul>\n<li><strong>\u51ed\u5047\u8bbe\u800c\u975e\u8bc1\u636e\uff1a<\/strong>\u4f9d\u8d56\u9886\u5bfc\u5c42\u8ba4\u4e3a\u7528\u6237\u60f3\u8981\u4ec0\u4e48\uff0c\u800c\u4e0d\u662f\u7528\u6237\u5b9e\u9645\u7684\u884c\u4e3a\u3002<\/li>\n<li><strong>\u8303\u56f4\u8fc7\u4e8e\u5bbd\u6cdb\uff1a<\/strong>\u8bd5\u56fe\u4e00\u6b21\u6027\u7ed8\u5236\u6240\u6709\u53ef\u80fd\u7684\u65c5\u7a0b\u4f1a\u5bfc\u81f4\u505c\u6ede\u4e0d\u524d\u3002\u5e94\u5148\u805a\u7126\u4e8e\u4e00\u6761\u5173\u952e\u8def\u5f84\u3002<\/li>\n<li><strong>\u5ffd\u89c6\u5185\u90e8\u6d41\u7a0b\uff1a<\/strong>\u53ea\u5173\u6ce8\u524d\u7aef\u800c\u5ffd\u89c6\u652f\u6491\u7528\u6237\u4f53\u9a8c\u7684\u540e\u7aef\u7cfb\u7edf\u3002<\/li>\n<li><strong>\u7f3a\u4e4f\u884c\u52a8<\/strong> \u521b\u5efa\u4e00\u4e2a\u7cbe\u7f8e\u7684\u5730\u56fe\uff0c\u653e\u5728\u6587\u4ef6\u5939\u4e2d\u5374\u4e0d\u4f1a\u5f15\u53d1\u4efb\u4f55\u53d8\u66f4\u6216\u9879\u76ee\u3002<\/li>\n<li><strong> \u9759\u6001\u6587\u6863\uff1a<\/strong> \u5c06\u5730\u56fe\u89c6\u4e3a\u4e00\u6b21\u6027\u4ea4\u4ed8\u6210\u679c\uff0c\u800c\u975e\u6301\u7eed\u66f4\u65b0\u7684\u6218\u7565\u6587\u6863\u3002<\/li>\n<\/ul>\n<h2>\u6210\u529f\u7684\u5173\u952e\u6307\u6807 \ud83d\udcca<\/h2>\n<p>\u8861\u91cf\u65c5\u7a0b\u5730\u56fe\u7684\u5f71\u54cd\u9700\u8981\u7279\u5b9a\u7684\u6307\u6807\u3002\u8ddf\u8e2a\u8fd9\u4e9b\u6307\u6807\u4ee5\u8bc4\u4f30\u8868\u73b0\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u6307\u6807<\/th>\n<th>\u5b9a\u4e49<\/th>\n<th>\u76ee\u6807<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u5ba2\u6237\u52aa\u529b\u5ea6\u8bc4\u5206\uff08CES\uff09<\/strong><\/td>\n<td>\u8861\u91cf\u5ba2\u6237\u4f7f\u7528\u670d\u52a1\u7684\u96be\u6613\u7a0b\u5ea6<\/td>\n<td>\u5206\u6570\u8d8a\u4f4e\uff08\u8d8a\u5bb9\u6613\uff09<\/td>\n<\/tr>\n<tr>\n<td><strong>\u51c0\u63a8\u8350\u503c\uff08NPS\uff09<\/strong><\/td>\n<td>\u8861\u91cf\u5ba2\u6237\u5fe0\u8bda\u5ea6\u53ca\u63a8\u8350\u53ef\u80fd\u6027<\/td>\n<td>\u5206\u6570\u8d8a\u9ad8<\/td>\n<\/tr>\n<tr>\n<td><strong>\u8f6c\u5316\u7387<\/strong><\/td>\n<td>\u5b8c\u6210\u9884\u671f\u64cd\u4f5c\u7684\u7528\u6237\u767e\u5206\u6bd4<\/td>\n<td>\u4e0a\u5347\u8d8b\u52bf<\/td>\n<\/tr>\n<tr>\n<td><strong>\u6d41\u5931\u7387<\/strong><\/td>\n<td>\u505c\u6b62\u4f7f\u7528\u670d\u52a1\u7684\u5ba2\u6237\u767e\u5206\u6bd4<\/td>\n<td>\u4e0b\u964d\u8d8b\u52bf<\/td>\n<\/tr>\n<tr>\n<td><strong>\u89e3\u51b3\u65f6\u95f4<\/strong><\/td>\n<td>\u89e3\u51b3\u5ba2\u6237\u95ee\u9898\u7684\u5e73\u5747\u65f6\u95f4<\/td>\n<td>\u65f6\u957f\u8d8a\u77ed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u5173\u4e8e\u6218\u7565\u5bf9\u9f50\u7684\u6700\u7ec8\u601d\u8003 \ud83c\udfaf<\/h2>\n<p>\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u4ef7\u503c\u5728\u4e8e\u5b83\u80fd\u591f\u5c06\u5185\u90e8\u8fd0\u8425\u4e0e\u5916\u90e8\u671f\u671b\u5bf9\u9f50\u3002\u5b83\u8feb\u4f7f\u7ec4\u7ec7\u4ece\u5ba2\u6237\u7684\u89d2\u5ea6\u5ba1\u89c6\u95ee\u9898\uff0c\u8bc6\u522b\u627f\u8bfa\u4e0e\u5b9e\u9645\u4ea4\u4ed8\u4e4b\u95f4\u7684\u5dee\u8ddd\u3002\u6210\u529f\u5e76\u975e\u4ee5\u521b\u5efa\u7684\u9875\u6570\u6765\u8861\u91cf\uff0c\u800c\u662f\u4ee5\u7528\u6237\u6ee1\u610f\u5ea6\u548c\u4e1a\u52a1\u6210\u679c\u7684\u5207\u5b9e\u63d0\u5347\u6765\u4f53\u73b0\u3002<\/p>\n<p>\u901a\u8fc7\u9075\u5faa\u8fd9\u4e00\u4e8c\u5341\u6b65\u6846\u67b6\uff0c\u56e2\u961f\u53ef\u4ee5\u786e\u4fdd\u5728\u4f53\u9a8c\u8bbe\u8ba1\u4e0a\u91c7\u53d6\u7cfb\u7edf\u5316\u7684\u65b9\u6cd5\u3002\u8fd9\u4e00\u8fc7\u7a0b\u9700\u8981\u7eaa\u5f8b\u548c\u771f\u5b9e\u7684\u6570\u636e\uff0c\u4f46\u56de\u62a5\u662f\u80fd\u591f\u5f62\u6210\u4e00\u4e2a\u63a8\u52a8\u589e\u957f\u4e0e\u5fe0\u8bda\u5ea6\u7684\u534f\u540c\u7b56\u7565\u3002\u4fdd\u6301\u5730\u56fe\u7684\u53ef\u8bbf\u95ee\u6027\uff0c\u4fdd\u6301\u6570\u636e\u7684\u65f6\u6548\u6027\uff0c\u5e76\u59cb\u7ec8\u5173\u6ce8\u6bcf\u4e00\u6b21\u4ea4\u6613\u80cc\u540e\u7684\u4ee5\u4eba\u4e3a\u672c\u8981\u7d20\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u4e1a\u52a1\u76ee\u6807\u4e0e\u7528\u6237\u9700\u6c42\u4e4b\u95f4\u642d\u5efa\u6865\u6881\u9700\u8981\u7cbe\u51c6\u3002\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u4e0d\u4ec5\u4ec5&hellip;<\/p>\n","protected":false},"author":1,"featured_media":396,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6210\u529f\u6b65\u9aa4 \ud83d\uddfa\ufe0f","_yoast_wpseo_metadesc":"\u4e00\u4efd\u8be6\u7ec6\u7684\u4e8c\u5341\u6b65\u6307\u5357\uff0c\u6559\u4f60\u5982\u4f55\u6784\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u5b66\u4e60\u5982\u4f55\u7edf\u4e00\u56e2\u961f\u3001\u8bc6\u522b\u75db\u70b9\uff0c\u5e76\u5728\u4e0d\u5938\u5927\u5176\u8bcd\u7684\u60c5\u51b5\u4e0b\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6210\u529f\u6b65\u9aa4 \ud83d\uddfa\ufe0f<\/title>\n<meta name=\"description\" content=\"\u4e00\u4efd\u8be6\u7ec6\u7684\u4e8c\u5341\u6b65\u6307\u5357\uff0c\u6559\u4f60\u5982\u4f55\u6784\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u5b66\u4e60\u5982\u4f55\u7edf\u4e00\u56e2\u961f\u3001\u8bc6\u522b\u75db\u70b9\uff0c\u5e76\u5728\u4e0d\u5938\u5927\u5176\u8bcd\u7684\u60c5\u51b5\u4e0b\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6210\u529f\u6b65\u9aa4 \ud83d\uddfa\ufe0f\" \/>\n<meta property=\"og:description\" content=\"\u4e00\u4efd\u8be6\u7ec6\u7684\u4e8c\u5341\u6b65\u6307\u5357\uff0c\u6559\u4f60\u5982\u4f55\u6784\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u5b66\u4e60\u5982\u4f55\u7edf\u4e00\u56e2\u961f\u3001\u8bc6\u522b\u75db\u70b9\uff0c\u5e76\u5728\u4e0d\u5938\u5927\u5176\u8bcd\u7684\u60c5\u51b5\u4e0b\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-26T04:43:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6b65\u9aa4\u786e\u4fdd\u5b8c\u7f8e\u6267\u884c\",\"datePublished\":\"2026-03-26T04:43:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/\"},\"wordCount\":4,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/\",\"url\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/\",\"name\":\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6210\u529f\u6b65\u9aa4 \ud83d\uddfa\ufe0f\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg\",\"datePublished\":\"2026-03-26T04:43:29+00:00\",\"description\":\"\u4e00\u4efd\u8be6\u7ec6\u7684\u4e8c\u5341\u6b65\u6307\u5357\uff0c\u6559\u4f60\u5982\u4f55\u6784\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u5b66\u4e60\u5982\u4f55\u7edf\u4e00\u56e2\u961f\u3001\u8bc6\u522b\u75db\u70b9\uff0c\u5e76\u5728\u4e0d\u5938\u5927\u5176\u8bcd\u7684\u60c5\u51b5\u4e0b\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/cn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6b65\u9aa4\u786e\u4fdd\u5b8c\u7f8e\u6267\u884c\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#website\",\"url\":\"https:\/\/www.go-minder.com\/cn\/\",\"name\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/cn\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#organization\",\"name\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/cn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Simplified Chinese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/cn\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6210\u529f\u6b65\u9aa4 \ud83d\uddfa\ufe0f","description":"\u4e00\u4efd\u8be6\u7ec6\u7684\u4e8c\u5341\u6b65\u6307\u5357\uff0c\u6559\u4f60\u5982\u4f55\u6784\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u5b66\u4e60\u5982\u4f55\u7edf\u4e00\u56e2\u961f\u3001\u8bc6\u522b\u75db\u70b9\uff0c\u5e76\u5728\u4e0d\u5938\u5927\u5176\u8bcd\u7684\u60c5\u51b5\u4e0b\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/","og_locale":"zh_CN","og_type":"article","og_title":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6210\u529f\u6b65\u9aa4 \ud83d\uddfa\ufe0f","og_description":"\u4e00\u4efd\u8be6\u7ec6\u7684\u4e8c\u5341\u6b65\u6307\u5357\uff0c\u6559\u4f60\u5982\u4f55\u6784\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u5b66\u4e60\u5982\u4f55\u7edf\u4e00\u56e2\u961f\u3001\u8bc6\u522b\u75db\u70b9\uff0c\u5e76\u5728\u4e0d\u5938\u5927\u5176\u8bcd\u7684\u60c5\u51b5\u4e0b\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002","og_url":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/","og_site_name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","article_published_time":"2026-03-26T04:43:29+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6b65\u9aa4\u786e\u4fdd\u5b8c\u7f8e\u6267\u884c","datePublished":"2026-03-26T04:43:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/"},"wordCount":4,"publisher":{"@id":"https:\/\/www.go-minder.com\/cn\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"zh-Hans"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/","url":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/","name":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6210\u529f\u6b65\u9aa4 \ud83d\uddfa\ufe0f","isPartOf":{"@id":"https:\/\/www.go-minder.com\/cn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg","datePublished":"2026-03-26T04:43:29+00:00","description":"\u4e00\u4efd\u8be6\u7ec6\u7684\u4e8c\u5341\u6b65\u6307\u5357\uff0c\u6559\u4f60\u5982\u4f55\u6784\u5efa\u6709\u6548\u7684\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3002\u5b66\u4e60\u5982\u4f55\u7edf\u4e00\u56e2\u961f\u3001\u8bc6\u522b\u75db\u70b9\uff0c\u5e76\u5728\u4e0d\u5938\u5927\u5176\u8bcd\u7684\u60c5\u51b5\u4e0b\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#primaryimage","url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg","contentUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/cn\/customer-journey-mapping-checklist-20-steps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/cn\/"},{"@type":"ListItem","position":2,"name":"\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u68c0\u67e5\u6e05\u5355\uff1a20\u4e2a\u6b65\u9aa4\u786e\u4fdd\u5b8c\u7f8e\u6267\u884c"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/cn\/#website","url":"https:\/\/www.go-minder.com\/cn\/","name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/cn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/cn\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/cn\/#organization","name":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/cn\/","logo":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/cn\/wp-content\/uploads\/sites\/2\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Simplified Chinese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.go-minder.com\/cn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/cn\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts\/395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/comments?post=395"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/posts\/395\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/media\/396"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/media?parent=395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/categories?post=395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/cn\/wp-json\/wp\/v2\/tags?post=395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}