{"id":356,"date":"2026-03-29T01:01:02","date_gmt":"2026-03-29T01:01:02","guid":{"rendered":"https:\/\/www.go-minder.com\/in\/customer-journey-mapping-vs-service-blueprinting\/"},"modified":"2026-03-29T01:01:02","modified_gmt":"2026-03-29T01:01:02","slug":"customer-journey-mapping-vs-service-blueprinting","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/in\/customer-journey-mapping-vs-service-blueprinting\/","title":{"rendered":"\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u092c\u0928\u093e\u092e \u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f\u093f\u0902\u0917: CX \u092a\u0947\u0936\u0947\u0935\u0930\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u092e\u0941\u0916\u094d\u092f \u0905\u0902\u0924\u0930"},"content":{"rendered":"<p>\u0905\u0938\u093e\u0927\u093e\u0930\u0923 \u0905\u0928\u0941\u092d\u0935 \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0947 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u0914\u0930 \u0909\u0928\u0915\u0947 \u0938\u092e\u0930\u094d\u0925\u0928 \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u0947 \u0906\u0902\u0924\u0930\u093f\u0915 \u0924\u0902\u0924\u094d\u0930 \u0915\u0940 \u0938\u094d\u092a\u0937\u094d\u091f \u0926\u0943\u0937\u094d\u091f\u093f \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u0907\u0938 \u0915\u094d\u0937\u0947\u0924\u094d\u0930 \u092e\u0947\u0902 \u0926\u094b \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0922\u093e\u0902\u091a\u0947 \u092a\u094d\u0930\u092e\u0941\u0916 \u0939\u0948\u0902: \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0914\u0930 \u0938\u0947\u0935\u093e 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\u091c\u094b \u0915\u0947\u0935\u0932 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e-\u0905\u0928\u0941\u0915\u0942\u0932 \u0928\u0939\u0940\u0902 \u092c\u0932\u094d\u0915\u093f \u0938\u0902\u091a\u093e\u0932\u0928 \u0930\u0942\u092a \u0938\u0947 \u092d\u0940 \u0935\u094d\u092f\u0935\u0939\u093e\u0930\u094d\u092f \u0939\u094b\u0902\u0964<\/p>\n<p>\u092f\u0939 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u0926\u094b\u0928\u094b\u0902 \u092a\u0926\u094d\u0927\u0924\u093f\u092f\u094b\u0902 \u0915\u0947 \u0938\u0902\u0930\u091a\u0928\u093e\u0924\u094d\u092e\u0915 \u0905\u0902\u0924\u0930, \u0905\u0928\u0941\u092a\u094d\u0930\u092f\u094b\u0917 \u0938\u0902\u0926\u0930\u094d\u092d \u0914\u0930 \u0938\u0939\u092f\u094b\u0917\u0940 \u0938\u0902\u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u093e \u0905\u0927\u094d\u092f\u092f\u0928 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964 \u092f\u0939 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 (CX) \u092a\u0947\u0936\u0947\u0935\u0930\u094b\u0902, \u0909\u0924\u094d\u092a\u093e\u0926 \u0930\u0923\u0928\u0940\u0924\u093f\u0915\u093e\u0930\u094b\u0902 \u0914\u0930 \u0938\u0902\u091a\u093e\u0932\u0928 \u0928\u0947\u0924\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u0940 \u0917\u0908 \u0939\u0948 \u091c\u094b \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e\u0913\u0902 \u0915\u094b \u092c\u0948\u0915\u090f\u0902\u0921 \u0915\u0940 \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915\u0924\u093e\u0913\u0902 \u0915\u0947 \u0938\u093e\u0925 \u092e\u0947\u0932 \u0916\u093f\u0902\u091a\u093e\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902\u0964<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn infographic comparing Customer Journey Mapping and Service Blueprinting for CX professionals: left side shows external user experience elements (personas, emotional curve, touchpoints, journey stages) in soft blue tones; right side displays internal service delivery components (frontstage\/backstage actions, support processes, systems) in earthy greens; center features the Line of Visibility divider connecting both frameworks; bottom section illustrates key differences, cross-functional integration tips, and a 5-step implementation flowchart; all rendered in sketchy hand-lettered typography with watercolor accents and organic doodle elements on a 16:9 landscape canvas\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83e\uddd0 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u094b \u0938\u092e\u091d\u0928\u093e<\/h2>\n<p>\u090f\u0915 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0906\u092a\u0915\u0947 \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u0938\u093e\u0925 \u090f\u0915 \u0932\u0915\u094d\u0937\u094d\u092f \u092a\u094d\u0930\u093e\u092a\u094d\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0935\u094d\u092f\u0915\u094d\u0924\u093f \u0926\u094d\u0935\u093e\u0930\u093e \u0909\u0920\u093e\u090f \u0917\u090f \u091a\u0930\u0923\u094b\u0902 \u0915\u093e \u0926\u0943\u0936\u094d\u092f \u092a\u094d\u0930\u0924\u093f\u0928\u093f\u0927\u093f\u0924\u094d\u0935 \u0939\u0948\u0964 \u0907\u0938\u0915\u093e \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0939\u0948 <strong>\u092c\u093e\u0939\u0930\u0940<\/strong>\u0905\u0928\u0941\u092d\u0935 \u092a\u0930\u0964 \u092f\u0939 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0947 \u092a\u094d\u0930\u093e\u0930\u0902\u092d\u093f\u0915 \u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e \u0938\u0947 \u0932\u0947\u0915\u0930 \u0916\u0930\u0940\u0926 \u0915\u0947 \u092c\u093e\u0926 \u0915\u0947 \u092a\u094d\u0930\u091a\u093e\u0930 \u0924\u0915 \u0915\u093e \u0905\u0928\u0941\u0938\u0930\u0923 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092e\u0941\u0916\u094d\u092f \u0909\u0926\u094d\u0926\u0947\u0936\u094d\u092f \u0938\u0939\u093e\u0928\u0941\u092d\u0942\u0924\u093f \u0939\u0948\u0964 \u092f\u0939 \u0938\u0935\u093e\u0932 \u0915\u093e \u0909\u0924\u094d\u0924\u0930 \u0926\u0947\u0924\u093e \u0939\u0948: <em>\u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u091b\u0942\u0928\u0947 \u0935\u093e\u0932\u0947 \u092c\u093f\u0902\u0926\u0941 \u092a\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0948\u0938\u093e \u092e\u0939\u0938\u0942\u0938 \u0915\u0930\u0924\u093e \u0939\u0948?<\/em><\/p>\n<h3>\u092e\u0941\u0916\u094d\u092f \u0918\u091f\u0915<\/h3>\n<ul>\n<li><strong>\u092a\u0930\u094d\u0938\u0928\u093e:<\/strong>\u0906\u092a\u0915\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0906\u0927\u093e\u0930 \u0915\u093e \u092a\u094d\u0930\u0924\u093f\u0928\u093f\u0927\u093f\u0924\u094d\u0935 \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u0947 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u0906\u0926\u0930\u094d\u0936 \u0930\u0942\u092a\u0964<\/li>\n<li><strong>\u091a\u0930\u0923:<\/strong> \u0938\u0902\u092c\u0902\u0927 \u0915\u0947 \u091a\u0930\u0923 (\u0909\u0926\u093e\u0939\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f, \u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e, \u0935\u093f\u091a\u093e\u0930, \u0916\u0930\u0940\u0926\u093e\u0930\u0940)\u0964<\/li>\n<li><strong>\u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941:<\/strong> \u0935\u0947 \u091a\u0948\u0928\u0932 \u091c\u0939\u093e\u0902 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u0938\u093e\u0925 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u0930\u0924\u093e \u0939\u0948 (\u0935\u0947\u092c\u0938\u093e\u0907\u091f, \u0910\u092a, \u0915\u0949\u0932 \u0938\u0947\u0902\u091f\u0930)\u0964<\/li>\n<li><strong>\u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0935\u0915\u094d\u0930:<\/strong> \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u092f\u093e \u0928\u093f\u0930\u093e\u0936\u093e \u0915\u0947 \u0938\u094d\u0924\u0930 \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0928\u0947 \u0935\u093e\u0932\u093e \u0930\u0947\u0916\u093e \u0906\u0930\u0947\u0916\u0964<\/li>\n<li><strong>\u0905\u0935\u0938\u0930:<\/strong> \u0935\u0947 \u0905\u0902\u0924\u0930 \u091c\u0939\u093e\u0902 \u0905\u0928\u0941\u092d\u0935 \u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948\u0964<\/li>\n<\/ul>\n<h3>\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u094d\u0937\u0947\u0924\u094d\u0930<\/h3>\n<p>\u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092e\u0941\u0916\u094d\u092f \u0930\u0942\u092a \u0938\u0947 <strong>\u0915\u094d\u092f\u093e<\/strong> \u0914\u0930 <strong>\u0915\u094c\u0928<\/strong> \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0926\u094d\u0935\u093e\u0930\u093e \u0915\u093f\u090f \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0915\u094d\u0930\u093f\u092f\u093e\u0915\u0932\u093e\u092a\u094b\u0902 \u0914\u0930 \u0909\u0928\u0915\u0947 \u0926\u094d\u0935\u093e\u0930\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u093f\u090f \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u092d\u093e\u0935\u094b\u0902 \u0915\u093e \u0935\u093f\u0935\u0930\u0923 \u0926\u0947\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u0906\u092e\u0924\u094c\u0930 \u092a\u0930 \u0928\u0939\u0940\u0902 \u0938\u092e\u091d\u093e\u0924\u093e \u0939\u0948 <em>\u0915\u0948\u0938\u0947<\/em> \u0915\u0902\u092a\u0928\u0940 \u092a\u0940\u091b\u0947 \u0915\u0947 \u092a\u094d\u0930\u0924\u093f\u0928\u093f\u0927\u093f\u0924\u094d\u0935 \u092e\u0947\u0902 \u0905\u0928\u0941\u0930\u094b\u0927 \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0924\u0940 \u0939\u0948\u0964<\/p>\n<ul>\n<li><strong>\u091a\u0948\u0928\u0932:<\/strong> \u092e\u094b\u092c\u093e\u0907\u0932, \u0935\u0947\u092c, \u092d\u094c\u0924\u093f\u0915 \u0926\u0941\u0915\u093e\u0928, \u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e\u0964<\/li>\n<li><strong>\u0935\u093f\u091a\u093e\u0930:<\/strong> \u0915\u093f\u0938\u0940 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u0947 \u0926\u094c\u0930\u093e\u0928 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u094d\u092f\u093e \u0938\u094b\u091a \u0930\u0939\u093e \u0939\u0948?<\/li>\n<li><strong>\u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941:<\/strong> \u0935\u0939 \u0918\u0930\u094d\u0937\u0923 \u091c\u094b \u091b\u094b\u0921\u093c\u0928\u0947 \u092f\u093e \u0905\u0938\u0902\u0924\u094b\u0937 \u0915\u093e \u0915\u093e\u0930\u0923 \u092c\u0928\u0924\u093e \u0939\u0948\u0964<\/li>\n<li><strong>\u092d\u093e\u0935\u0928\u093e\u090f\u0901:<\/strong> \u091a\u093f\u0902\u0924\u093e, \u0916\u0941\u0936\u0940, \u092d\u094d\u0930\u092e, \u0930\u093e\u0939\u0924\u0964<\/li>\n<\/ul>\n<p> \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0924\u0947 \u0938\u092e\u092f, \u091f\u0940\u092e\u0947\u0902 \u0906\u092e\u0924\u094c\u0930 \u092a\u0930 \u0907\u0928 \u0924\u0924\u094d\u0935\u094b\u0902 \u0915\u094b \u0928\u093f\u0930\u0942\u092a\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u092c\u0921\u093c\u0947 \u092c\u094b\u0930\u094d\u0921 \u092f\u093e \u0921\u093f\u091c\u093f\u091f\u0932 \u0938\u0939\u092f\u094b\u0917 \u0938\u094d\u0925\u093e\u0928 \u092a\u0930 \u0938\u094d\u091f\u093f\u0915\u0940 \u0928\u094b\u091f \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0924\u0940 \u0939\u0948\u0902\u0964 \u0928\u093f\u0930\u094d\u0917\u092e \u090f\u0915 \u0915\u0925\u093e \u0939\u094b\u0924\u0940 \u0939\u0948 \u091c\u094b \u0938\u0947\u0935\u093e \u0915\u0947 \u092e\u093e\u0928\u0935\u0940\u092f \u092a\u0939\u0932\u0942 \u0915\u094b \u0909\u091c\u093e\u0917\u0930 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964<\/p>\n<h2>\ud83c\udfd7\ufe0f \u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f\u093f\u0902\u0917 \u0915\u094b \u0938\u092e\u091d\u0928\u093e<\/h2>\n<p>\u090f\u0915 \u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u090f\u0915 \u0906\u0930\u0947\u0916 \u0939\u0948 \u091c\u094b \u0932\u094b\u0917\u094b\u0902, \u0938\u093e\u092e\u093e\u0928 \u0914\u0930 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u0947 \u092c\u0940\u091a \u0938\u0902\u092c\u0902\u0927 \u0915\u094b \u0926\u0943\u0936\u094d\u092f\u092e\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 <strong>\u0906\u0902\u0924\u0930\u093f\u0915<\/strong> \u0909\u0938 \u0938\u0947\u0935\u093e \u0915\u094b \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u092f\u093e\u0902\u0924\u094d\u0930\u093f\u0915\u0940 \u092a\u0930 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0939\u0948\u0964 \u092f\u0939 \u0938\u0935\u093e\u0932 \u0915\u093e \u0909\u0924\u094d\u0924\u0930 \u0926\u0947\u0924\u093e \u0939\u0948: <em>\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u0938\u0902\u092d\u0935 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u0940\u091b\u0947 \u0915\u094d\u092f\u093e \u0939\u094b\u0928\u093e \u091a\u093e\u0939\u093f\u090f?<\/em><\/p>\n<h3>\u092e\u0941\u0916\u094d\u092f \u0918\u091f\u0915<\/h3>\n<ul>\n<li><strong>\u092d\u094c\u0924\u093f\u0915 \u0938\u093e\u0915\u094d\u0937\u094d\u092f:<\/strong> \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0926\u094d\u0935\u093e\u0930\u093e \u0926\u0947\u0916\u0947 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0940 \u092d\u094c\u0924\u093f\u0915 \u0935\u0938\u094d\u0924\u0941\u090f\u0901 (\u0930\u0938\u0940\u0926\u0947\u0902, \u0938\u0942\u091f, \u090f\u092a\u094d\u092a \u0938\u094d\u0915\u094d\u0930\u0940\u0928)\u0964<\/li>\n<li><strong>\u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0901:<\/strong> \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u0947 \u092e\u0947\u0902 \u092a\u093e\u090f \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0938\u092e\u093e\u0928 \u091a\u0930\u0923\u0964<\/li>\n<li><strong>\u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0930\u0947\u0916\u093e:<\/strong> \u0935\u0939 \u092c\u093f\u0902\u0926\u0941 \u091c\u0939\u093e\u0901 \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0947\u0935\u093e \u0915\u0947 \u0938\u093e\u0925 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/li>\n<li><strong>\u092b\u094d\u0930\u0902\u091f\u0938\u094d\u091f\u0947\u091c (\u0911\u0928\u0938\u094d\u091f\u0947\u091c) \u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0901:<\/strong> \u0926\u0943\u0936\u094d\u092f\u092e\u093e\u0928 \u0915\u0930\u094d\u092e\u091a\u093e\u0930\u0940 \u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0901\u0964<\/li>\n<li><strong>\u0926\u0943\u0936\u094d\u092f\u0924\u093e \u0930\u0947\u0916\u093e:<\/strong> \u0935\u0939 \u0935\u093f\u092d\u093e\u091c\u0915 \u091c\u094b \u0917\u094d\u0930\u093e\u0939\u0915 \u0926\u094d\u0935\u093e\u0930\u093e \u0926\u0947\u0916\u0947 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0914\u0930 \u0906\u0902\u0924\u0930\u093f\u0915 \u0930\u0942\u092a \u0938\u0947 \u0939\u094b\u0928\u0947 \u0935\u093e\u0932\u0947 \u092c\u0940\u091a \u0915\u093e \u0905\u0902\u0924\u0930 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964<\/li>\n<li><strong>\u092c\u0948\u0915\u0938\u094d\u091f\u0947\u091c \u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0901:<\/strong> \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0932\u093f\u090f \u0905\u0926\u0943\u0936\u094d\u092f \u0906\u0902\u0924\u0930\u093f\u0915 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0901\u0964<\/li>\n<li><strong>\u0938\u092e\u0930\u094d\u0925\u0928 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0901:<\/strong> \u0935\u0947 \u092a\u094d\u0930\u0923\u093e\u0932\u093f\u092f\u093e\u0901 \u0914\u0930 \u0935\u093f\u092d\u093e\u0917 \u091c\u094b \u0938\u0947\u0935\u093e \u0915\u094b \u0938\u0902\u092d\u0935 \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902\u0964<\/li>\n<\/ul>\n<h3>\u092b\u094b\u0915\u0938 \u0915\u094d\u0937\u0947\u0924\u094d\u0930<\/h3>\n<p>\u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u092e\u0941\u0916\u094d\u092f \u0930\u0942\u092a \u0938\u0947 <strong>\u0915\u0948\u0938\u0947<\/strong> \u0914\u0930 <strong>\u091c\u0939\u093e\u0902<\/strong> (\u0906 inter nal). \u092f\u0939 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0926\u0943\u0936\u094d\u092f\u092e\u093e\u0928 \u0915\u094d\u0930\u093f\u092f\u093e\u0915\u0932\u093e\u092a\u094b\u0902 \u0915\u094b \u0909\u0928\u094d\u0939\u0947\u0902 \u0938\u092e\u0930\u094d\u0925\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u0906\u0902\u0924\u0930\u093f\u0915 \u0915\u093e\u0930\u094d\u092f\u092a\u094d\u0930\u0935\u093e\u0939 \u0938\u0947 \u091c\u094b\u0921\u093c\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u0911\u092a\u0930\u0947\u0936\u0928\u094d\u0938 \u0914\u0930 \u0907\u0902\u091c\u0940\u0928\u093f\u092f\u0930\u093f\u0902\u0917 \u091f\u0940\u092e\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0909\u092a\u0915\u0930\u0923 \u0939\u0948\u0964<\/p>\n<ul>\n<li><strong>\u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0902:<\/strong> \u0915\u0930\u094d\u092e\u091a\u093e\u0930\u093f\u092f\u094b\u0902 \u0926\u094d\u0935\u093e\u0930\u093e \u0932\u093f\u090f \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u091a\u0930\u0923\u0964<\/li>\n<li><strong>\u092a\u094d\u0930\u0923\u093e\u0932\u093f\u092f\u093e\u0902:<\/strong> \u0938\u0949\u092b\u094d\u091f\u0935\u0947\u092f\u0930, \u0921\u0947\u091f\u093e\u092c\u0947\u0938 \u0914\u0930 \u092c\u0941\u0928\u093f\u092f\u093e\u0926\u0940 \u0922\u093e\u0902\u091a\u093e\u0964<\/li>\n<li><strong>\u0928\u093f\u0930\u094d\u092d\u0930\u0924\u093e\u090f\u0902:<\/strong> \u0915\u0948\u0938\u0947 \u090f\u0915 \u0935\u093f\u092d\u093e\u0917 \u0926\u0942\u0938\u0930\u0947 \u092a\u0930 \u0928\u093f\u0930\u094d\u092d\u0930 \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/li>\n<li><strong>\u0935\u093f\u092b\u0932\u0924\u093e \u0915\u0947 \u092c\u093f\u0902\u0926\u0941:<\/strong> \u091c\u0939\u093e\u0902 \u0906\u0902\u0924\u0930\u093f\u0915 \u0924\u094d\u0930\u0941\u091f\u093f\u092f\u093e\u0902 \u092c\u093e\u0939\u0930\u0940 \u0905\u0938\u0902\u0924\u094b\u0937 \u0915\u093e \u0915\u093e\u0930\u0923 \u092c\u0928\u0924\u0940 \u0939\u0948\u0902\u0964<\/li>\n<\/ul>\n<p> \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u0905\u0915\u094d\u0938\u0930 \u0911\u092a\u0930\u0947\u0936\u0928\u094d\u0938 \u092e\u0948\u0928\u0947\u091c\u0930\u094d\u0938, \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0915 \u0914\u0930 \u0938\u0947\u0935\u093e \u0921\u093f\u091c\u093e\u0907\u0928\u0930 \u0926\u094d\u0935\u093e\u0930\u093e \u092c\u0928\u093e\u090f \u091c\u093e\u0924\u0947 \u0939\u0948\u0902\u0964 \u0907\u0928\u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0938\u0947\u0935\u093e \u0935\u093f\u0924\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0924\u0915\u0928\u0940\u0915\u0940 \u0935\u093f\u0935\u0930\u0923 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n<h2>\u2696\ufe0f \u0924\u0941\u0930\u0902\u0924 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u092e\u0947\u0902 \u092e\u0941\u0916\u094d\u092f \u0905\u0902\u0924\u0930<\/h2>\n<p>\u0939\u093e\u0932\u093e\u0902\u0915\u093f \u0926\u094b\u0928\u094b\u0902 \u0909\u092a\u0915\u0930\u0923 \u0938\u0947\u0935\u093e \u0917\u0941\u0923\u0935\u0924\u094d\u0924\u093e \u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0932\u0915\u094d\u0937\u094d\u092f \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902, \u0909\u0928\u0915\u093e \u0926\u093e\u092f\u0930\u093e \u0914\u0930 \u0926\u0930\u094d\u0936\u0915 \u092c\u0939\u0941\u0924 \u0905\u0932\u0917 \u0939\u094b\u0924\u093e \u0939\u0948\u0964 \u0928\u093f\u092e\u094d\u0928\u0932\u093f\u0916\u093f\u0924 \u0924\u093e\u0932\u093f\u0915\u093e \u092e\u0941\u0916\u094d\u092f \u0905\u0902\u0924\u0930\u094b\u0902 \u0915\u094b \u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964<\/p>\n<table>\n<thead>\n<tr>\n<th>\u0935\u093f\u0936\u0947\u0937\u0924\u093e<\/th>\n<th>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e<\/th>\n<th>\u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930<\/strong><\/td>\n<td>\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 (\u092c\u093e\u0939\u0930\u0940)<\/td>\n<td>\u0938\u0947\u0935\u093e \u0935\u093f\u0924\u0930\u0923 (\u0906\u0902\u0924\u0930\u093f\u0915)<\/td>\n<\/tr>\n<tr>\n<td><strong>\u092e\u0941\u0916\u094d\u092f \u0926\u0930\u094d\u0936\u0915<\/strong><\/td>\n<td>\u092e\u093e\u0930\u094d\u0915\u0947\u091f\u093f\u0902\u0917, \u0921\u093f\u091c\u093e\u0907\u0928, \u0930\u0923\u0928\u0940\u0924\u093f<\/td>\n<td>\u0911\u092a\u0930\u0947\u0936\u0928\u094d\u0938, \u0906\u0908\u091f\u0940, \u090f\u091a\u0906\u0930, \u092a\u094d\u0930\u092c\u0902\u0927\u0928<\/td>\n<\/tr>\n<tr>\n<td><strong>\u092e\u0941\u0916\u094d\u092f \u092a\u094d\u0930\u0936\u094d\u0928<\/strong><\/td>\n<td>\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0948\u0938\u093e \u092e\u0939\u0938\u0942\u0938 \u0915\u0930\u0924\u093e \u0939\u0948?<\/td>\n<td>\u0939\u092e \u0907\u0938 \u092e\u0942\u0932\u094d\u092f \u0915\u094b \u0915\u0948\u0938\u0947 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902?<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0926\u0943\u0936\u094d\u092f\u0924\u093e<\/strong><\/td>\n<td>\u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0932\u093f\u090f \u0926\u0943\u0936\u094d\u092f\u092e\u093e\u0928<\/td>\n<td>\u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0947 \u091b\u0941\u092a\u093e\u092f\u093e \u0917\u092f\u093e<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0938\u092e\u092f \u0938\u0940\u092e\u093e<\/strong><\/td>\n<td>\u090f\u0902\u0921-\u091f\u0942-\u090f\u0902\u0921 \u0938\u0902\u092c\u0902\u0927<\/td>\n<td>\u0935\u093f\u0936\u093f\u0937\u094d\u091f \u0938\u0947\u0935\u093e \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0906\u0909\u091f\u092a\u0941\u091f<\/strong><\/td>\n<td>\u0938\u0939\u093e\u0928\u0941\u092d\u0942\u0924\u093f \u0915\u0947 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923, \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0935\u0915\u094d\u0930<\/td>\n<td>\u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092a\u094d\u0930\u0935\u093e\u0939, \u092a\u094d\u0930\u0923\u093e\u0932\u0940 \u0928\u093f\u0930\u094d\u092d\u0930\u0924\u093e<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\ud83d\udd04 \u0926\u094b\u0928\u094b\u0902 \u092a\u0926\u094d\u0927\u0924\u093f\u092f\u094b\u0902 \u0915\u093e \u090f\u0915\u0940\u0915\u0930\u0923<\/h2>\n<p>\u090f\u0915 \u0915\u0947 \u092c\u093f\u0928\u093e \u0926\u0942\u0938\u0930\u0947 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0905\u0915\u094d\u0938\u0930 \u0909\u092a\u092f\u0941\u0915\u094d\u0924 \u092a\u0930\u093f\u0923\u093e\u092e \u0928\u0939\u0940\u0902 \u092e\u093f\u0932\u0924\u0947 \u0939\u0948\u0902\u0964 \u0938\u0902\u091a\u093e\u0932\u0928 \u0932\u093e\u0917\u0942 \u0915\u0930\u0928\u0947 \u092f\u094b\u0917\u094d\u092f\u0924\u093e \u0915\u094b \u0928\u091c\u0930\u0905\u0902\u0926\u093e\u091c \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u093e \u090f\u0915 \u0938\u0941\u0902\u0926\u0930 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u090f\u0915 \u0906\u0926\u0930\u094d\u0936 \u0939\u0948\u0964 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092d\u093e\u0935\u0928\u093e \u0915\u094b \u0928\u091c\u0930\u0905\u0902\u0926\u093e\u091c \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u093e \u090f\u0915 \u091c\u091f\u093f\u0932 \u0938\u0947\u0935\u093e \u0928\u0915\u094d\u0936\u093e \u090f\u0915 \u092e\u0936\u0940\u0928 \u0939\u0948, \u0938\u0947\u0935\u093e \u0928\u0939\u0940\u0902\u0964<\/p>\n<h3>\u0926\u0943\u0936\u094d\u092f\u0924\u093e \u0930\u0947\u0916\u093e<\/h3>\n<p>\u0907\u0928 \u0926\u094b\u0928\u094b\u0902 \u0909\u092a\u0915\u0930\u0923\u094b\u0902 \u0915\u0947 \u092c\u0940\u091a \u0938\u092c\u0938\u0947 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u094d\u0930\u0924\u093f\u091a\u094d\u091b\u0947\u0926\u0928 \u0939\u0948 <strong>\u0926\u0943\u0936\u094d\u092f\u0924\u093e \u0930\u0947\u0916\u093e<\/strong>. \u092f\u0939 \u0915\u094d\u0937\u0948\u0924\u093f\u091c \u0930\u0947\u0916\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u0926\u094d\u0935\u093e\u0930\u093e \u0926\u0947\u0916\u0947 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u092c\u093e\u0924\u094b\u0902 (\u092b\u094d\u0930\u0902\u091f\u0938\u094d\u091f\u0947\u091c) \u0914\u0930 \u091c\u094b \u0935\u0947 \u0928\u0939\u0940\u0902 \u0926\u0947\u0916\u0924\u0947 (\u092c\u0948\u0915\u0938\u094d\u091f\u0947\u091c) \u0915\u0947 \u092c\u0940\u091a \u0905\u0902\u0924\u0930 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964<\/p>\n<ul>\n<li><strong>\u092b\u094d\u0930\u0902\u091f\u0938\u094d\u091f\u0947\u091c:<\/strong> \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0939\u0940\u0964 \u092f\u0939\u0940\u0902 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u0938\u094d\u0925\u093f\u0924 \u0939\u094b\u0924\u093e \u0939\u0948\u0964<\/li>\n<li><strong>\u092c\u0948\u0915\u0938\u094d\u091f\u0947\u091c:<\/strong> \u092a\u0942\u0930\u094d\u0923\u0924\u093e\u0964 \u092f\u0939\u0940\u0902 \u0938\u0947\u0935\u093e \u0928\u0915\u094d\u0936\u093e \u0938\u094d\u0925\u093f\u0924 \u0939\u094b\u0924\u093e \u0939\u0948\u0964<\/li>\n<\/ul>\n<p>\u091c\u092c \u0907\u0928\u094d\u0939\u0947\u0902 \u0938\u092e\u093e\u092f\u094b\u091c\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u0924\u094b \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0947\u0902 \u0915\u093f \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u0947 \u092e\u0947\u0902 \u092a\u0939\u091a\u093e\u0928\u0947 \u0917\u090f \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u091f\u091a\u092a\u0949\u0907\u0902\u091f \u0915\u0947 \u0932\u093f\u090f \u0928\u0915\u094d\u0936\u0947 \u092e\u0947\u0902 \u090f\u0915 \u0938\u0902\u0917\u0924 \u0938\u0902\u091a\u093e\u0932\u0928 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0939\u094b\u0964 \u092f\u0926\u093f \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e \u092a\u0930 24 \u0918\u0902\u091f\u0947 \u0915\u0947 \u0905\u0902\u0926\u0930 \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e \u0915\u0930\u0924\u093e \u0939\u0948 (\u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e), \u0924\u094b \u0906\u0902\u0924\u0930\u093f\u0915 \u091f\u093f\u0915\u091f\u093f\u0902\u0917 \u092a\u094d\u0930\u0923\u093e\u0932\u0940 \u0914\u0930 \u0915\u0930\u094d\u092e\u091a\u093e\u0930\u0940 \u0935\u094d\u092f\u0935\u0938\u094d\u0925\u093e (\u0928\u0915\u094d\u0936\u093e) \u092e\u0947\u0902 \u0907\u0938 \u0915\u094d\u0937\u092e\u0924\u093e \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0928\u093e \u091a\u093e\u0939\u093f\u090f\u0964<\/p>\n<h3>\u0938\u093e\u091d\u093e \u092e\u093e\u0932\u093f\u0915\u093e\u0928\u093e \u0939\u0915<\/h3>\n<p>\u0938\u092b\u0932 \u0915\u093e\u0930\u094d\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u0915\u0947 \u0932\u093f\u090f \u0905\u0928\u094d\u0924\u0930-\u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e \u0938\u0939\u092f\u094b\u0917 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u094b\u0924\u0940 \u0939\u0948\u0964<\/p>\n<ul>\n<li><strong>CX \u091f\u0940\u092e\u0947\u0902:<\/strong> \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0932\u0915\u094d\u0937\u094d\u092f\u094b\u0902 \u0914\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092e\u093e\u0930\u094d\u0917\u094b\u0902 \u0915\u094b \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u0930\u0947\u0902\u0964<\/li>\n<li><strong>\u0938\u0902\u091a\u093e\u0932\u0928 \u091f\u0940\u092e\u0947\u0902:<\/strong> \u0915\u094d\u0937\u092e\u0924\u093e \u0914\u0930 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0938\u0940\u092e\u093e\u0913\u0902 \u0915\u094b \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u0930\u0947\u0902\u0964<\/li>\n<li><strong>\u0906\u0908\u091f\u0940\/\u0907\u0902\u091c\u0940\u0928\u093f\u092f\u0930\u093f\u0902\u0917:<\/strong> \u092a\u094d\u0930\u0923\u093e\u0932\u0940 \u0938\u0940\u092e\u093e\u0913\u0902 \u0914\u0930 \u0921\u0947\u091f\u093e \u092a\u094d\u0930\u0935\u093e\u0939 \u0915\u094b \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u0930\u0947\u0902\u0964<\/li>\n<\/ul>\n<p>\u0907\u0928 \u0938\u092d\u0940 \u0938\u094d\u091f\u0947\u0915\u0939\u094b\u0932\u094d\u0921\u0930\u094d\u0938 \u0915\u0947 \u0938\u093e\u0925 \u0915\u093e\u0930\u094d\u092f\u0936\u093e\u0932\u093e\u090f\u0902 \u0905\u0902\u0924\u0930 \u0915\u094b \u0915\u092e \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u0940 \u0939\u0948\u0902\u0964 \u091c\u092c \u090f\u0915 \u0921\u093f\u091c\u093e\u0907\u0928\u0930 \u0915\u094b\u0908 \u0935\u093f\u0936\u0947\u0937\u0924\u093e \u092a\u094d\u0930\u0938\u094d\u0924\u093e\u0935\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948, \u0924\u094b \u0938\u0902\u091a\u093e\u0932\u0928 \u091f\u0940\u092e \u0915\u094b \u092f\u0939 \u0938\u0924\u094d\u092f\u093e\u092a\u093f\u0924 \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u093f\u090f \u0915\u093f \u0907\u0938\u0915\u093e \u0938\u092e\u0930\u094d\u0925\u0928 \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948\u0964 \u091c\u092c \u0938\u0902\u091a\u093e\u0932\u0928 \u091f\u0940\u092e \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092a\u0930\u093f\u0935\u0930\u094d\u0924\u0928 \u0915\u093e \u092a\u094d\u0930\u0938\u094d\u0924\u093e\u0935 \u0915\u0930\u0924\u0940 \u0939\u0948, \u0924\u094b \u0921\u093f\u091c\u093e\u0907\u0928 \u091f\u0940\u092e \u0915\u094b \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u093f\u090f \u0915\u093f \u092f\u0939 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0916\u0930\u093e\u092c \u0928\u0939\u0940\u0902 \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/p>\n<h2>\ud83d\udcdd CX \u092a\u0947\u0936\u0947\u0935\u0930\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0915\u093e\u0930\u094d\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u091a\u0930\u0923<\/h2>\n<p>\u0907\u0928 \u0922\u093e\u0902\u091a\u094b\u0902 \u0915\u094b \u090f\u0915\u0940\u0915\u0943\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0938\u0902\u0930\u091a\u093f\u0924 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u0921\u0947\u091f\u093e \u0915\u0947 \u092c\u093f\u0928\u093e \u0906\u0930\u0947\u0916\u094b\u0902 \u092e\u0947\u0902 \u091c\u0932\u094d\u0926\u0940 \u0928 \u0921\u093e\u0932\u0947\u0902\u0964<\/p>\n<h3>\u091a\u0930\u0923 1: \u0921\u0947\u091f\u093e \u0938\u0902\u0917\u094d\u0930\u0939<\/h3>\n<p>\u0917\u0941\u0923\u093e\u0924\u094d\u092e\u0915 \u0914\u0930 \u092a\u0930\u093f\u092e\u093e\u0923\u093e\u0924\u094d\u092e\u0915 \u0921\u0947\u091f\u093e \u090f\u0915\u0924\u094d\u0930 \u0915\u0930\u0947\u0902\u0964<\/p>\n<ul>\n<li><strong>\u0938\u0930\u094d\u0935\u0947\u0915\u094d\u0937\u0923:<\/strong> \u0928\u0947\u091f \u092a\u094d\u0930\u092e\u094b\u091f\u0930 \u0938\u094d\u0915\u094b\u0930 (NPS), \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f (CSAT)\u0964<\/li>\n<li><strong>\u0938\u093e\u0915\u094d\u0937\u093e\u0924\u094d\u0915\u093e\u0930:<\/strong>\u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0917\u0939\u0928 \u092c\u093e\u0924\u091a\u0940\u0924\u0964<\/li>\n<li><strong>\u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923:<\/strong>\u092b\u0928\u0947\u0932 \u0915\u0947 \u0917\u093f\u0930\u093e\u0935\u091f, \u0938\u0924\u094d\u0930 \u0915\u0940 \u0905\u0935\u0927\u093f, \u0924\u093e\u092a\u092e\u093e\u0928 \u0928\u0915\u094d\u0936\u0947\u0964<\/li>\n<li><strong>\u0938\u092e\u0930\u094d\u0925\u0928 \u0932\u0949\u0917\u094d\u0938:<\/strong>\u0906\u092e \u0936\u093f\u0915\u093e\u092f\u0924\u0947\u0902 \u0914\u0930 \u0938\u092e\u093e\u0927\u093e\u0928 \u0915\u0947 \u0938\u092e\u092f\u0964<\/li>\n<\/ul>\n<h3>\u091a\u0930\u0923 2: \u0938\u0940\u092e\u093e \u0928\u093f\u0930\u094d\u0927\u093e\u0930\u093f\u0924 \u0915\u0930\u0947\u0902<\/h3>\n<p>\u092f\u0939 \u0924\u092f \u0915\u0930\u0947\u0902 \u0915\u093f \u0915\u093f\u0938 \u092f\u093e\u0924\u094d\u0930\u093e \u092f\u093e \u0938\u0947\u0935\u093e \u0915\u094b \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u093e \u0939\u0948\u0964 \u090f\u0915 \u0939\u0940 \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u093c \u092e\u0947\u0902 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u092a\u0942\u0930\u0947 \u091c\u0940\u0935\u0928\u091a\u0915\u094d\u0930 \u0915\u094b \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 \u0928 \u0915\u0930\u0947\u0902\u0964<\/p>\n<ul>\n<li><strong>\u0909\u0926\u093e\u0939\u0930\u0923:<\/strong>\u201c\u0911\u0928\u092c\u094b\u0930\u094d\u0921\u093f\u0902\u0917 \u0905\u0928\u0941\u092d\u0935\u201d \u092f\u093e \u201c\u0935\u093e\u092a\u0938\u0940 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u201d \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902\u0964<\/li>\n<li><strong>\u0924\u0930\u094d\u0915\u0938\u0902\u0917\u0924\u0924\u093e:<\/strong>\u0917\u0939\u0928 \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0935\u094d\u092f\u093e\u092a\u0915 \u0938\u092e\u0940\u0915\u094d\u0937\u093e \u0915\u0940 \u0924\u0941\u0932\u0928\u093e \u092e\u0947\u0902 \u092c\u0947\u0939\u0924\u0930 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/li>\n<\/ul>\n<h3>\u091a\u0930\u0923 3: \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u093e \u0921\u094d\u0930\u093e\u092b\u094d\u091f \u0924\u0948\u092f\u093e\u0930 \u0915\u0930\u0947\u0902<\/h3>\n<p>\u092a\u0939\u0932\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0940 \u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0914\u0930 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902\u0964<\/p>\n<ul>\n<li><strong>\u091a\u0930\u0923 \u092a\u0939\u091a\u093e\u0928\u0947\u0902:<\/strong>\u092f\u093e\u0924\u094d\u0930\u093e \u0915\u094b \u0924\u093e\u0930\u094d\u0915\u093f\u0915 \u091a\u0930\u0923\u094b\u0902 \u092e\u0947\u0902 \u092c\u093e\u0902\u091f\u0947\u0902\u0964<\/li>\n<li><strong>\u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941 \u091a\u093f\u0939\u094d\u0928\u093f\u0924 \u0915\u0930\u0947\u0902:<\/strong>\u0909\u092a\u092f\u094b\u0917 \u0915\u093f\u090f \u0917\u090f \u0939\u0930 \u091a\u0948\u0928\u0932 \u0915\u0940 \u0938\u0942\u091a\u0940 \u092c\u0928\u093e\u090f\u0902\u0964<\/li>\n<li><strong>\u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0930\u0947\u0916\u093e:<\/strong>\u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0915\u0947 \u0935\u0915\u094d\u0930 \u0915\u094b \u0916\u0940\u0902\u091a\u0947\u0902\u0964<\/li>\n<\/ul>\n<h3>\u091a\u0930\u0923 4: \u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u0915\u093e \u0921\u094d\u0930\u093e\u092b\u094d\u091f \u0924\u0948\u092f\u093e\u0930 \u0915\u0930\u0947\u0902<\/h3>\n<p>\u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u0928\u0940\u091a\u0947 \u0911\u092a\u0930\u0947\u0936\u0928\u0932 \u092a\u0930\u0924 \u092c\u0928\u093e\u090f\u0902\u0964<\/p>\n<ul>\n<li><strong>\u092b\u094d\u0930\u0902\u091f\u0938\u094d\u091f\u0947\u091c \u0915\u094b \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902:<\/strong>\u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0947 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u0947 \u0938\u093e\u0925 \u0938\u092e\u0928\u094d\u0935\u092f \u0915\u0930\u0947\u0902\u0964<\/li>\n<li><strong>\u092c\u0948\u0915\u0938\u094d\u091f\u0947\u091c \u0915\u094b \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902:<\/strong>\u0906\u0935\u0936\u094d\u092f\u0915 \u0906\u0902\u0924\u0930\u093f\u0915 \u091a\u0930\u0923\u094b\u0902 \u0915\u0940 \u0938\u0942\u091a\u0940 \u092c\u0928\u093e\u090f\u0902\u0964<\/li>\n<li><strong>\u0938\u092e\u0930\u094d\u0925\u0928 \u0915\u094b \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902:<\/strong>\u0935\u0939 \u092a\u094d\u0930\u0923\u093e\u0932\u0940 \u0914\u0930 \u0932\u094b\u0917 \u092a\u0939\u091a\u093e\u0928\u0947\u0902 \u091c\u094b \u0938\u0947\u0935\u093e \u0915\u094b \u0938\u0902\u092d\u0935 \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902\u0964<\/li>\n<\/ul>\n<h3>\u091a\u0930\u0923 5: \u092a\u094d\u0930\u092e\u093e\u0923\u0940\u0915\u0930\u0923 \u0914\u0930 \u0905\u0928\u0941\u0915\u0942\u0932\u0928<\/h3>\n<p>\u0938\u094d\u091f\u0947\u0915\u0939\u094b\u0932\u094d\u0921\u0930\u094d\u0938 \u0915\u0947 \u0938\u093e\u0925 \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u093c\u094b\u0902 \u0915\u0940 \u0938\u092e\u0940\u0915\u094d\u0937\u093e \u0915\u0930\u0947\u0902\u0964<\/p>\n<ul>\n<li><strong>\u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915\u0924\u093e \u0915\u0940 \u091c\u093e\u0902\u091a:<\/strong> \u0915\u094d\u092f\u093e \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0902 \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902 \u092e\u094c\u091c\u0942\u0926 \u0939\u0948\u0902?<\/li>\n<li><strong>\u0905\u0902\u0924\u0930 \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923:<\/strong> \u0909\u092e\u094d\u092e\u0940\u0926 \u0914\u0930 \u0921\u093f\u0932\u0940\u0935\u0930\u0940 \u0915\u0947 \u092c\u0940\u091a \u0905\u0902\u0924\u0930 \u0915\u0939\u093e\u0901 \u0939\u0948\u0902?<\/li>\n<li><strong>\u0905\u092a\u0921\u0947\u091f:<\/strong> \u0907\u0928\u094d\u0939\u0947\u0902 \u0938\u094d\u0925\u093f\u0930 \u0930\u093f\u092a\u094b\u0930\u094d\u091f\u094d\u0938 \u0915\u0947 \u092c\u091c\u093e\u092f \u091c\u0940\u0935\u0902\u0924 \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u094b\u0902 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0932\u0947\u0902\u0964<\/li>\n<\/ul>\n<h2>\u26a0\ufe0f \u092c\u091a\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0938\u093e\u092e\u093e\u0928\u094d\u092f \u0917\u0932\u0924\u093f\u092f\u093e\u0901<\/h2>\n<p>\u092f\u0939\u093e\u0902 \u0924\u0915 \u0915\u093f \u0905\u0928\u0941\u092d\u0935\u0940 \u091f\u0940\u092e\u0947\u0902 \u092d\u0940 \u0907\u0928 \u092b\u094d\u0930\u0947\u092e\u0935\u0930\u094d\u0915 \u0915\u0947 \u0905\u0928\u0941\u092a\u094d\u0930\u092f\u094b\u0917 \u092e\u0947\u0902 \u0917\u0932\u0924\u093f\u092f\u093e\u0902 \u0915\u0930\u0924\u0940 \u0939\u0948\u0902\u0964 \u0938\u093e\u092e\u093e\u0928\u094d\u092f \u0924\u094d\u0930\u0941\u091f\u093f\u092f\u094b\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e \u0938\u092e\u092f \u0914\u0930 \u0938\u0902\u0938\u093e\u0927\u0928\u094b\u0902 \u0915\u094b \u092c\u091a\u093e \u0938\u0915\u0924\u0940 \u0939\u0948\u0964<\/p>\n<h3>1. \u0905\u0924\u094d\u092f\u0927\u093f\u0915 \u0938\u0930\u0932\u0940\u0915\u0930\u0923<\/h3>\n<p>\u091c\u092c\u0915\u093f \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915\u0924\u093e \u0930\u0948\u0916\u093f\u0915 \u0928\u0939\u0940\u0902 \u0939\u0948, \u090f\u0915 \u0930\u0948\u0916\u093f\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092c\u0928\u093e\u0928\u093e\u0964 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0915\u094d\u0938\u0930 \u091a\u0948\u0928\u0932\u094b\u0902 \u0915\u0947 \u092c\u0940\u091a \u0915\u0942\u0926\u0924\u0947 \u0939\u0948\u0902 \u092f\u093e \u091a\u0930\u0923\u094b\u0902 \u0915\u094b \u0926\u094b\u0939\u0930\u093e\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0926\u093f \u0935\u094d\u092f\u0935\u0939\u093e\u0930 \u091a\u0915\u094d\u0930\u0940\u092f \u0939\u0948, \u0924\u094b \u0938\u0940\u0927\u0940 \u0930\u0947\u0916\u093e \u092c\u0928\u093e\u0928\u0947 \u0938\u0947 \u092c\u091a\u0947\u0902\u0964<\/p>\n<h3>2. \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0935\u0915\u094d\u0930 \u0915\u094b \u0928\u091c\u0930\u0905\u0902\u0926\u093e\u091c \u0915\u0930\u0928\u093e<\/h3>\n<p>\u0915\u0947\u0935\u0932 \u091a\u0930\u0923\u094b\u0902 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u093e \u0914\u0930 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u092d\u0942\u0932 \u091c\u093e\u0928\u093e\u0964 \u090f\u0915 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0938\u0902\u092d\u0935\u0924\u0903 \u0915\u0941\u0936\u0932 \u0939\u094b \u0938\u0915\u0924\u0940 \u0939\u0948, \u0932\u0947\u0915\u093f\u0928 \u092f\u0926\u093f \u0907\u0938\u0947 \u0920\u0902\u0921\u093e \u092f\u093e \u0928\u093f\u0930\u093e\u0936\u093e\u091c\u0928\u0915 \u0932\u0917\u0924\u093e \u0939\u0948, \u0924\u094b \u0905\u0928\u0941\u092d\u0935 \u0935\u093f\u092b\u0932 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n<h3>3. \u0905\u0932\u0917-\u0905\u0932\u0917 \u092c\u0928\u093e\u0935\u091f<\/h3>\n<p>\u090f\u0915 \u091f\u0940\u092e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0924\u0940 \u0939\u0948 \u0914\u0930 \u0926\u0942\u0938\u0930\u0940 \u091f\u0940\u092e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u092c\u0928\u093e\u0924\u0940 \u0939\u0948 \u092c\u093f\u0928\u093e \u0915\u093f\u0938\u0940 \u0938\u0902\u091a\u093e\u0930 \u0915\u0947\u0964 \u0907\u0938\u0938\u0947 &#8216;\u0909\u092e\u094d\u092e\u0940\u0926 \u092c\u0928\u093e\u092e \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915\u0924\u093e&#8217; \u0915\u093e \u0905\u0902\u0924\u0930 \u092c\u0928\u0924\u093e \u0939\u0948\u0964<\/p>\n<h3>4. \u092a\u0941\u0930\u093e\u0928\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940<\/h3>\n<p>\u091b\u0939 \u092e\u0939\u0940\u0928\u0947 \u092a\u0939\u0932\u0947 \u092c\u0926\u0932 \u091a\u0941\u0915\u0940 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u093e\u0964 \u0928\u0915\u094d\u0936\u094b\u0902 \u0915\u094b \u0938\u0902\u092c\u0902\u0927\u093f\u0924 \u0930\u0916\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0928\u093f\u092f\u092e\u093f\u0924 \u0938\u092e\u0940\u0915\u094d\u0937\u093e \u0906\u0935\u0936\u094d\u092f\u0915 \u0939\u0948\u0964<\/p>\n<h3>5. \u0915\u093e\u0930\u094d\u0930\u0935\u093e\u0908 \u0915\u0940 \u0915\u092e\u0940<\/h3>\n<p>\u090f\u0915 \u092c\u0947\u0939\u0924\u0930\u0940\u0928 \u0926\u0943\u0936\u094d\u092f \u092c\u0928\u093e\u0928\u093e \u091c\u094b \u0936\u0947\u0932\u094d\u092b \u092a\u0930 \u0930\u0939\u0924\u093e \u0939\u0948\u0964 \u0939\u0930 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u0915\u094b \u090f\u0915 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u092a\u0939\u0932 \u092f\u093e \u0915\u093e\u0930\u094d\u092f \u0915\u0940 \u0913\u0930 \u0932\u0947 \u091c\u093e\u0928\u093e \u091a\u093e\u0939\u093f\u090f\u0964<\/p>\n<h2>\ud83d\udcca \u092a\u094d\u0930\u092d\u093e\u0935 \u0914\u0930 \u0938\u092b\u0932\u0924\u093e \u0915\u093e \u092e\u093e\u092a\u0928<\/h2>\n<p>\u0906\u092a \u092f\u0939 \u0915\u0948\u0938\u0947 \u091c\u093e\u0928\u0947\u0902\u0917\u0947 \u0915\u093f \u092f\u0947 \u092b\u094d\u0930\u0947\u092e\u0935\u0930\u094d\u0915 \u0915\u093e\u092e \u0915\u0930 \u0930\u0939\u0947 \u0939\u0948\u0902? \u0906\u092a\u0915\u094b \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u092e\u093e\u092a\u0926\u0902\u0921\u094b\u0902 \u0915\u094b \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u0948 \u091c\u094b \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0914\u0930 \u0938\u0902\u091a\u093e\u0932\u0928 \u0926\u0915\u094d\u0937\u0924\u093e \u0926\u094b\u0928\u094b\u0902 \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0924\u0947 \u0939\u094b\u0902\u0964<\/p>\n<h3>\u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u092e\u093e\u092a\u0926\u0902\u0921<\/h3>\n<ul>\n<li><strong>\u0917\u094d\u0930\u093e\u0939\u0915 \u092a\u094d\u0930\u092f\u093e\u0938 \u0938\u094d\u0915\u094b\u0930 (CES):<\/strong> \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u093f\u0924\u0928\u0940 \u0906\u0938\u093e\u0928 \u0925\u0940?<\/li>\n<li><strong>\u091a\u0930\u094d\u0928 \u0926\u0930:<\/strong> \u0915\u094d\u092f\u093e \u0918\u0930\u094d\u0937\u0923 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0928\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e\u0913\u0902 \u0915\u094b \u091b\u094b\u0921\u093c\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092e\u091c\u092c\u0942\u0930 \u0915\u093f\u092f\u093e?<\/li>\n<li><strong>\u0915\u093e\u0930\u094d\u092f \u0938\u092b\u0932\u0924\u093e \u0926\u0930:<\/strong> \u0915\u094d\u092f\u093e \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092c\u093f\u0928\u093e \u092e\u0926\u0926 \u0915\u0947 \u0932\u0915\u094d\u0937\u094d\u092f \u092a\u0942\u0930\u093e \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902?<\/li>\n<\/ul>\n<h3>\u0938\u0902\u091a\u093e\u0932\u0928-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u092e\u093e\u092a\u0926\u0902\u0921<\/h3>\n<ul>\n<li><strong>\u092a\u0939\u0932\u0940 \u0938\u0902\u092a\u0930\u094d\u0915 \u0938\u092e\u093e\u0927\u093e\u0928:<\/strong> \u0915\u094d\u092f\u093e \u0938\u092e\u0938\u094d\u092f\u093e \u0924\u0941\u0930\u0902\u0924 \u0939\u0932 \u0939\u094b \u0917\u0908?<\/li>\n<li><strong>\u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u091a\u0915\u094d\u0930 \u0938\u092e\u092f:<\/strong> \u0906\u0902\u0924\u0930\u093f\u0915 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0915\u093f\u0924\u0928\u093e \u0938\u092e\u092f \u0932\u0917\u0924\u093e \u0939\u0948?<\/li>\n<li><strong>\u092a\u094d\u0930\u0924\u093f \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0932\u093e\u0917\u0924:<\/strong> \u0915\u094d\u092f\u093e \u0938\u0947\u0935\u093e \u0906\u0930\u094d\u0925\u093f\u0915 \u0930\u0942\u092a \u0938\u0947 \u0932\u093e\u092d\u0926\u093e\u092f\u0915 \u0939\u0948?<\/li>\n<\/ul>\n<h2>\ud83d\ude80 \u0930\u0923\u0928\u0940\u0924\u093f \u0915\u0947 \u0938\u093e\u0925 \u0906\u0917\u0947 \u092c\u0922\u093c\u0947\u0902<\/h2>\n<p>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0914\u0930 \u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f\u093f\u0902\u0917 \u0915\u0947 \u092c\u0940\u091a \u0905\u0902\u0924\u0930 \u090f\u0915 \u0915\u094b \u0926\u0942\u0938\u0930\u0947 \u0915\u0947 \u090a\u092a\u0930 \u091a\u0941\u0928\u0928\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0928\u0939\u0940\u0902 \u0939\u0948\u0964 \u092f\u0939 \u092f\u0939 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\u0915\u0940 \u0913\u0930 \u0926\u0947\u0916\u0947\u0902\u0964 \u0909\u0928 \u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u0938\u092e\u0930\u094d\u0925\u0928 \u0926\u0947\u0928\u0947 \u0935\u093e\u0932\u0940 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u0930\u0947\u0902\u0964 \u0905\u0902\u0924 \u092e\u0947\u0902, \u0926\u094b\u0928\u094b\u0902 \u0915\u094b \u091c\u094b\u0921\u093c\u0947\u0902\u0964 \u0907\u0938 \u0938\u092e\u0917\u094d\u0930 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u0938\u0947 \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0939\u094b\u0924\u093e \u0939\u0948 \u0915\u093f \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u094b \u0926\u0940 \u0917\u0908 \u0935\u093e\u0926\u093e \u0938\u0902\u0917\u0920\u0928 \u0926\u094d\u0935\u093e\u0930\u093e \u0930\u0916\u093e \u091c\u093e\u0924\u093e 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