{"id":372,"date":"2026-03-28T04:13:28","date_gmt":"2026-03-28T04:13:28","guid":{"rendered":"https:\/\/www.go-minder.com\/in\/best-practices-customer-journey-mapping-no-experience\/"},"modified":"2026-03-28T04:13:28","modified_gmt":"2026-03-28T04:13:28","slug":"best-practices-customer-journey-mapping-no-experience","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/in\/best-practices-customer-journey-mapping-no-experience\/","title":{"rendered":"\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0938\u0930\u094d\u0935\u094b\u0924\u094d\u0924\u092e \u092a\u094d\u0930\u0925\u093e\u090f\u0902 \u091c\u092c \u0906\u092a\u0915\u0947 \u092a\u093e\u0938 \u0915\u094b\u0908 \u092a\u0942\u0930\u094d\u0935 \u0905\u0928\u0941\u092d\u0935 \u0928\u0939\u0940\u0902 \u0939\u0948"},"content":{"rendered":"<p>\u092c\u093f\u0928\u093e \u0915\u093f\u0938\u0940 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\u201c\u0909\u092a\u092f\u094b\u0917\u0940\u201d \u091c\u0948\u0938\u0947 \u0915\u0940\u0935\u0930\u094d\u0921\u094d\u0938 \u0915\u0947 \u0932\u093f\u090f \u0916\u094b\u091c\u0947\u0902\u0964 \u092f\u0947 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u091b\u0942\u0928\u0947 \u0935\u093e\u0932\u0947 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u092a\u0930 \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0905\u0935\u0938\u094d\u0925\u093e\u0913\u0902 \u0915\u094b \u0907\u0902\u0917\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964<\/li>\n<\/ul>\n<h3>\u092a\u0930\u093f\u092e\u093e\u0923\u093e\u0924\u094d\u092e\u0915 \u0936\u094b\u0927 \u0935\u093f\u0927\u093f\u092f\u093e\u0901<\/h3>\n<p>\u092f\u0947 \u0935\u093f\u0927\u093f\u092f\u093e\u0901 \u0906\u092a\u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u0940 \u0939\u0948\u0902<em>\u0915\u094d\u092f\u093e<\/em>\u0914\u0930<em>\u0915\u093f\u0924\u0928\u0940 \u092c\u093e\u0930<\/em>:<\/p>\n<ul>\n<li><strong>\u0935\u0947\u092c \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923:<\/strong> \u091f\u094d\u0930\u0948\u092b\u093f\u0915 \u0921\u0947\u091f\u093e \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0947\u0902 \u0924\u093e\u0915\u093f \u0906\u092a \u0926\u0947\u0916 \u0938\u0915\u0947\u0902 \u0915\u093f \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092b\u0902\u0928\u0947\u0932 \u092e\u0947\u0902 \u0915\u0939\u093e\u0901 \u091b\u094b\u0921\u093c \u0926\u0947\u0924\u0947 \u0939\u0948\u0902\u0964<\/li>\n<li><strong>\u0938\u092e\u0930\u094d\u0925\u0928 \u0932\u0949\u0917\u094d\u0938:<\/strong> \u091f\u093f\u0915\u091f \u0906\u0935\u0943\u0924\u094d\u0924\u093f \u0915\u093e \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930\u0947\u0902\u0964 \u0915\u093f\u0938\u0940 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u0935\u093f\u0937\u092f \u092a\u0930 \u0909\u091a\u094d\u091a \u0906\u0935\u0943\u0924\u094d\u0924\u093f \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0935\u093f\u092b\u0932\u0924\u093e \u0915\u094b \u0907\u0902\u0917\u093f\u0924 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964<\/li>\n<li><strong>\u0932\u0947\u0928\u0926\u0947\u0928 \u0921\u0947\u091f\u093e:<\/strong> \u0926\u094b\u0939\u0930\u0940 \u0916\u0930\u0940\u0926 \u0926\u0930 \u092f\u093e \u091a\u0930\u0923 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u094b \u0926\u0947\u0916\u0947\u0902\u0964<\/li>\n<\/ul>\n<p> \u0907\u0928 \u0938\u094d\u0930\u094b\u0924\u094b\u0902 \u0915\u094b \u091c\u094b\u0921\u093c\u0915\u0930 \u0918\u091f\u0928\u093e\u0913\u0902 \u0915\u093e \u0938\u092e\u092f \u0930\u0947\u0916\u093e \u092c\u0928\u093e\u090f\u0902\u0964 \u0906\u092a \u0915\u0947\u0935\u0932 \u0906\u0902\u0915\u0921\u093c\u094b\u0902 \u0915\u0940 \u0938\u0942\u091a\u0940 \u0928\u0939\u0940\u0902 \u092c\u0928\u093e \u0930\u0939\u0947 \u0939\u0948\u0902, \u092c\u0932\u094d\u0915\u093f \u090f\u0915 \u0915\u0925\u093e \u092c\u0928\u093e \u0930\u0939\u0947 \u0939\u0948\u0902\u0964<\/p>\n<h2>\u091a\u0930\u0923 3: \u092e\u093e\u0930\u094d\u0917 \u0915\u093e \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0930\u0923 \ud83d\udc41\ufe0f<\/h2>\n<p>\u0905\u092c \u091c\u092c \u0906\u092a\u0915\u0947 \u092a\u093e\u0938 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0939\u0948, \u0924\u094b \u0907\u0938\u0947 \u0938\u0902\u0930\u091a\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u093e \u0938\u092e\u092f \u0906 \u0917\u092f\u093e \u0939\u0948\u0964 \u092e\u093e\u0928\u0915 \u0938\u0902\u0930\u091a\u0928\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u0947 \u0915\u094d\u0930\u092e\u093e\u0928\u0941\u0938\u093e\u0930 \u092a\u094d\u0930\u0935\u093e\u0939 \u0915\u093e \u092a\u093e\u0932\u0928 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964 \u0906\u092a \u0907\u0928 \u091a\u0930\u0923\u094b\u0902 \u0915\u094b \u092a\u093e\u0902\u091a \u092e\u0941\u0916\u094d\u092f \u0936\u094d\u0930\u0947\u0923\u093f\u092f\u094b\u0902 \u092e\u0947\u0902 \u0935\u0930\u094d\u0917\u0940\u0915\u0943\u0924 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u0939\u093e\u0932\u093e\u0902\u0915\u093f \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u0909\u0926\u094d\u092f\u094b\u0917\u094b\u0902 \u092e\u0947\u0902 \u092d\u093f\u0928\u094d\u0928\u0924\u093e \u0939\u094b \u0938\u0915\u0924\u0940 \u0939\u0948\u0964<\/p>\n<table>\n<thead>\n<tr>\n<th>\u091a\u0930\u0923<\/th>\n<th>\u0917\u094d\u0930\u093e\u0939\u0915 \u092e\u093e\u0928\u0938\u093f\u0915\u0924\u093e<\/th>\n<th>\u0909\u0924\u094d\u0924\u0930 \u0926\u0947\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092e\u0941\u0916\u094d\u092f \u092a\u094d\u0930\u0936\u094d\u0928<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e<\/strong><\/td>\n<td>\u0916\u094b\u091c \u0914\u0930 \u091c\u093f\u091c\u094d\u091e\u093e\u0938\u093e<\/td>\n<td>\u0935\u0947 \u0939\u092e\u0947\u0902 \u0915\u0948\u0938\u0947 \u0922\u0942\u0902\u0922\u0947?<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0935\u093f\u091a\u093e\u0930 \u0915\u0930\u0928\u093e<\/strong><\/td>\n<td>\u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0914\u0930 \u0924\u0941\u0932\u0928\u093e<\/td>\n<td>\u0935\u0947 \u0939\u092e\u0947\u0902 \u0926\u0942\u0938\u0930\u094b\u0902 \u0915\u0940 \u0924\u0941\u0932\u0928\u093e \u092e\u0947\u0902 \u0915\u094d\u092f\u094b\u0902 \u091a\u0941\u0928 \u0930\u0939\u0947 \u0939\u0948\u0902?<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0905\u0927\u093f\u0917\u094d\u0930\u0939\u0923<\/strong><\/td>\n<td>\u0928\u093f\u0930\u094d\u0923\u092f \u0914\u0930 \u0932\u0947\u0928\u0926\u0947\u0928<\/td>\n<td>\u0915\u094d\u092f\u093e \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u091a\u093f\u0915\u0928\u0940 \u0914\u0930 \u0938\u0941\u0930\u0915\u094d\u0937\u093f\u0924 \u0939\u0948?<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0930\u0916\u0930\u0916\u093e\u0935<\/strong><\/td>\n<td>\u0909\u092a\u092f\u094b\u0917 \u0914\u0930 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f<\/td>\n<td>\u0915\u094d\u092f\u093e \u0909\u0928\u094d\u0939\u0947\u0902 \u0909\u0924\u094d\u092a\u093e\u0926 \u0938\u0947 \u092e\u0942\u0932\u094d\u092f \u092e\u093f\u0932\u0924\u093e \u0939\u0948?<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0938\u092e\u0930\u094d\u0925\u0928<\/strong><\/td>\n<td>\u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0914\u0930 \u0938\u093f\u092b\u093e\u0930\u093f\u0936<\/td>\n<td>\u0915\u094d\u092f\u093e \u0935\u0947 \u0926\u0942\u0938\u0930\u094b\u0902 \u0915\u094b \u0939\u092e\u093e\u0930\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u092c\u0924\u093e \u0930\u0939\u0947 \u0939\u0948\u0902?<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u0926\u0943\u0936\u094d\u092f \u092a\u094d\u0930\u0924\u093f\u0928\u093f\u0927\u093f\u0924\u094d\u0935 \u092c\u0928\u093e\u0924\u0947 \u0938\u092e\u092f, \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u091a\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0928\u093f\u092e\u094d\u0928\u0932\u093f\u0916\u093f\u0924 \u0924\u0924\u094d\u0935\u094b\u0902 \u092a\u0930 \u0935\u093f\u091a\u093e\u0930 \u0915\u0930\u0947\u0902:<\/p>\n<ul>\n<li><strong>\u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941:<\/strong>\u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092a\u0938\u0947 \u0915\u0939\u093e\u0901 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u0930\u0924\u093e \u0939\u0948? (\u0935\u0947\u092c\u0938\u093e\u0907\u091f, \u0908\u092e\u0947\u0932, \u092b\u094b\u0928 \u0915\u0949\u0932, \u0938\u094d\u091f\u094b\u0930 \u092e\u0947\u0902 \u0906\u0917\u092e\u0928).<\/li>\n<li><strong>\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0901:<\/strong>\u0935\u0939 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941 \u092a\u0930 \u0935\u0947 \u0915\u094c\u0928 \u0938\u0947 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u091a\u0930\u0923 \u0909\u0920\u093e\u0924\u0947 \u0939\u0948\u0902?<\/li>\n<li><strong>\u092d\u093e\u0935\u0928\u093e\u090f\u0901:<\/strong>\u0935\u0947 \u0915\u0948\u0938\u093e \u092e\u0939\u0938\u0942\u0938 \u0915\u0930 \u0930\u0939\u0947 \u0939\u0948\u0902? (\u0928\u093f\u0930\u093e\u0936, \u0909\u0924\u094d\u0938\u093e\u0939\u093f\u0924, \u092d\u094d\u0930\u092e\u093f\u0924, \u0936\u093e\u0902\u0924\u093f). \u0906\u092a \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u0926\u094c\u0930\u093e\u0928 \u092d\u093e\u0935\u0928\u093e \u0915\u094b \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0938\u0930\u0932 \u0930\u0947\u0916\u093e \u0917\u094d\u0930\u093e\u092b \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964<\/li>\n<li><strong>\u091a\u0948\u0928\u0932:<\/strong>\u0935\u0947 \u0915\u094c\u0928 \u0938\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930 \u0930\u0939\u0947 \u0939\u0948\u0902? (\u092e\u094b\u092c\u093e\u0907\u0932 \u0910\u092a, \u0921\u0947\u0938\u094d\u0915\u091f\u0949\u092a, \u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e).<\/li>\n<\/ul>\n<p>\u0906\u092a\u0915\u0947 \u092a\u0939\u0932\u0947 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0947 \u0932\u093f\u090f, \u092d\u094c\u0924\u093f\u0915 \u0909\u092a\u0915\u0930\u0923 \u0905\u0915\u094d\u0938\u0930 \u0938\u092c\u0938\u0947 \u0905\u091a\u094d\u091b\u0947 \u0939\u094b\u0924\u0947 \u0939\u0948\u0902\u0964 \u090f\u0915 \u092c\u0921\u093c\u0947 \u0935\u094d\u0939\u093e\u0907\u091f\u092c\u094b\u0930\u094d\u0921 \u092f\u093e \u0932\u0902\u092c\u0947 \u0915\u093e\u0917\u091c \u0915\u0947 \u090f\u0915 \u0936\u0940\u091f \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0947\u0902\u0964 \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0947 \u0932\u093f\u090f \u0938\u094d\u091f\u093f\u0915\u0940 \u0928\u094b\u091f \u0932\u0917\u093e\u090f\u0902\u0964 \u091c\u092c \u0906\u092a \u0928\u0908 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0916\u094b\u091c\u0924\u0947 \u0939\u0948\u0902, \u0924\u094b \u0907\u0938\u0938\u0947 \u0906\u0938\u093e\u0928\u0940 \u0938\u0947 \u091a\u0940\u091c\u094b\u0902 \u0915\u094b \u0939\u091f\u093e\u0928\u093e \u092f\u093e \u092c\u0926\u0932\u0928\u093e \u0938\u0902\u092d\u0935 \u0939\u094b\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0938\u0939\u092f\u094b\u0917\u093e\u0924\u094d\u092e\u0915 \u092c\u0928\u093e\u0924\u093e \u0939\u0948, \u0928 \u0915\u093f \u090f\u0915\u093e\u0902\u0924 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n<h2>\u091a\u0930\u0923 4: \u0918\u0930\u094d\u0937\u0923 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \ud83d\uded1<\/h2>\n<p>\u0907\u0938 \u0905\u092d\u094d\u092f\u093e\u0938 \u0915\u093e \u092e\u0941\u0916\u094d\u092f \u0909\u0926\u094d\u0926\u0947\u0936\u094d\u092f \u092f\u0939 \u092a\u0924\u093e \u0932\u0917\u093e\u0928\u093e \u0939\u0948 \u0915\u093f \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0939\u093e\u0901 \u091f\u0942\u091f\u0924\u0940 \u0939\u0948\u0964 \u0918\u0930\u094d\u0937\u0923 \u092c\u093f\u0902\u0926\u0941 \u0935\u0947 \u0915\u094d\u0937\u0923 \u0939\u0948\u0902 \u091c\u092c \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u093e\u0935\u0936\u094d\u092f\u0915 \u0915\u0920\u093f\u0928\u093e\u0908, \u092d\u094d\u0930\u092e \u092f\u093e \u0926\u0947\u0930\u0940 \u0915\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092f\u0947 \u0906\u092a\u0915\u0947 \u0938\u0941\u0927\u093e\u0930 \u0915\u0947 \u0905\u0935\u0938\u0930 \u0939\u0948\u0902\u0964<\/p>\n<h3>\u0918\u0930\u094d\u0937\u0923 \u0915\u0947 \u092a\u094d\u0930\u0915\u093e\u0930<\/h3>\n<p>\u0918\u0930\u094d\u0937\u0923 \u0939\u092e\u0947\u0936\u093e \u0928\u0915\u093e\u0930\u093e\u0924\u094d\u092e\u0915 \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u093e; \u0915\u0941\u091b \u0918\u0930\u094d\u0937\u0923 \u0906\u0935\u0936\u094d\u092f\u0915 \u0939\u094b\u0924\u093e \u0939\u0948 (\u091c\u0948\u0938\u0947 \u0938\u0941\u0930\u0915\u094d\u0937\u093e \u091c\u093e\u0902\u091a), \u0932\u0947\u0915\u093f\u0928 \u0907\u0938\u0915\u0947 \u0932\u093f\u090f \u0924\u0930\u094d\u0915 \u0926\u0947\u0928\u093e \u0906\u0935\u0936\u094d\u092f\u0915 \u0939\u0948\u0964 \u0907\u0928 \u092a\u094d\u0930\u0915\u093e\u0930 \u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0940 \u0924\u0932\u093e\u0936 \u0915\u0930\u0947\u0902:<\/p>\n<ul>\n<li><strong>\u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0918\u0930\u094d\u0937\u0923:<\/strong>\u0915\u093f\u0938\u0940 \u0915\u093e\u0930\u094d\u092f \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092c\u0939\u0941\u0924 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\u0938\u0915\u0928\u0947 \u0935\u093e\u0932\u0940 \u0917\u0932\u0924\u093f\u092f\u093e\u0902 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u0907\u0928 \u0917\u0932\u0924\u093f\u092f\u094b\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u091c\u093e\u0917\u0930\u0942\u0915 \u0939\u094b\u0928\u0947 \u0938\u0947 \u0906\u092a\u0915\u094b \u0938\u092e\u092f \u0914\u0930 \u092a\u094d\u0930\u092f\u093e\u0938 \u092c\u091a\u093e\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0947\u0917\u0940\u0964<\/p>\n<table>\n<thead>\n<tr>\n<th>\u0906\u092e \u0917\u0932\u0924\u0940<\/th>\n<th>\u092a\u0930\u093f\u0923\u093e\u092e<\/th>\n<th>\u0907\u0938\u0947 \u0915\u0948\u0938\u0947 \u0920\u0940\u0915 \u0915\u0930\u0947\u0902<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u090f\u0915 \u0930\u0947\u0916\u0940\u092f \u092a\u0925 \u0915\u0940 \u0927\u093e\u0930\u0923\u093e \u0915\u0930\u0928\u093e<\/strong><\/td>\n<td>\u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0915\u094d\u0938\u0930 \u0935\u093e\u092a\u0938 \u0932\u094c\u091f\u0924\u0947 \u0939\u0948\u0902 \u092f\u093e \u091a\u0930\u0923\u094b\u0902 \u0915\u094b \u091b\u094b\u0921\u093c \u0926\u0947\u0924\u0947 \u0939\u0948\u0902\u0964<\/td>\n<td>\u0906\u0930\u0947\u0916 \u092e\u0947\u0902 \u0936\u093e\u0916\u093e\u090f\u0902 \u0914\u0930 \u0932\u0942\u092a \u091c\u094b\u0921\u093c\u0947\u0902\u0964<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0915\u0947\u0935\u0932 \u0921\u093f\u091c\u093f\u091f\u0932 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u093e<\/strong><\/td>\n<td>\u0911\u092b\u0932\u093e\u0907\u0928 \u092c\u093e\u0924\u091a\u0940\u0924 (\u092b\u094b\u0928, \u0908\u092e\u0947\u0932, \u0935\u094d\u092f\u0915\u094d\u0924\u093f\u0917\u0924) \u0915\u094b \u0928\u091c\u0930\u0905\u0902\u0926\u093e\u091c \u0915\u0930\u0928\u093e\u0964<\/td>\n<td>\u0938\u092e\u092f\u0930\u0947\u0916\u093e \u092e\u0947\u0902 \u0938\u092d\u0940 \u091a\u0948\u0928\u0932\u094b\u0902 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0947\u0902\u0964<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0907\u0938\u0947 \u092c\u0939\u0941\u0924 \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u092c\u0928\u093e\u0928\u093e<\/strong><\/td>\n<td>\u0928\u0915\u094d\u0936\u093e \u092a\u0922\u093c\u0928\u0947 \u092f\u094b\u0917\u094d\u092f \u0914\u0930 \u0909\u092a\u092f\u094b\u0917\u0940 \u0928\u0939\u0940\u0902 \u0930\u0939 \u091c\u093e\u0924\u093e \u0939\u0948\u0964<\/td>\n<td>\u0939\u0930 \u0915\u094d\u0932\u093f\u0915 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0928 \u0926\u0947\u0915\u0930 \u0909\u091a\u094d\u091a \u0938\u094d\u0924\u0930\u0940\u092f \u091a\u0930\u0923\u094b\u0902 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902\u0964<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0906\u0902\u0924\u0930\u093f\u0915 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u0928\u091c\u0930\u0905\u0902\u0926\u093e\u091c \u0915\u0930\u0928\u093e<\/strong><\/td>\n<td>\u0928\u0915\u094d\u0936\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u094b \u0926\u093f\u0916\u0928\u0947 \u0935\u093e\u0932\u0940 \u091a\u0940\u091c\u094b\u0902 \u0915\u094b \u0926\u093f\u0916\u093e\u0924\u0947 \u0939\u0948\u0902, \u0928 \u0915\u093f \u0915\u0902\u092a\u0928\u0940 \u0915\u0948\u0938\u0947 \u0915\u093e\u092e \u0915\u0930\u0924\u0940 \u0939\u0948\u0964<\/td>\n<td>\u0906\u0902\u0924\u0930\u093f\u0915 \u0915\u094d\u0930\u093f\u092f\u093e\u0915\u0932\u093e\u092a\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u201c\u092c\u0948\u0915\u090f\u0902\u0921\u201d \u092a\u0930\u0924 \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0947\u0902\u0964<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0938\u092d\u0940 \u0915\u094b \u0928\u093f\u092f\u0902\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u093e \u090f\u0915 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930<\/strong><\/td>\n<td>\u090f\u0915 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0939\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092a\u094d\u0930\u0915\u093e\u0930 \u0915\u0947 \u0932\u093f\u090f \u092b\u093f\u091f \u0928\u0939\u0940\u0902 \u0939\u094b \u0938\u0915\u0924\u093e\u0964<\/td>\n<td>\u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u092a\u0930\u094d\u0938\u0928\u093e \u0915\u0947 \u0932\u093f\u090f \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u090f\u0902\u0964<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u092f\u093e\u0926 \u0930\u0916\u0947\u0902 \u0915\u093f \u090f\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u090f\u0915 \u092a\u0930\u093f\u0915\u0932\u094d\u092a\u0928\u093e \u0939\u0948\u0964 \u092f\u0939 \u0906\u092a\u0915\u0940 \u0935\u0930\u094d\u0924\u092e\u093e\u0928 \u0938\u092e\u091d \u0915\u093e \u090f\u0915 \u0938\u094d\u0928\u0948\u092a\u0936\u0949\u091f \u0939\u0948\u0964 \u091c\u0948\u0938\u0947-\u091c\u0948\u0938\u0947 \u0906\u092a \u0905\u0927\u093f\u0915 \u0921\u0947\u091f\u093e \u090f\u0915\u0924\u094d\u0930 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u092f\u0939 \u0935\u093f\u0915\u0938\u093f\u0924 \u0939\u094b\u0917\u093e\u0964 \u0907\u0938\u0947 \u0905\u0902\u0924\u093f\u092e \u0909\u0924\u094d\u092a\u093e\u0926 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0928 \u0932\u0947\u0902\u0964<\/p>\n<h2>\u0938\u092e\u092f \u0915\u0947 \u0938\u093e\u0925 \u092a\u094d\u0930\u092d\u093e\u0935 \u0915\u093e \u092e\u093e\u092a\u0928 \ud83d\udcc8<\/h2>\n<p>\u091c\u092c \u0906\u092a \u0918\u0930\u094d\u0937\u0923 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u094b \u092a\u0939\u091a\u093e\u0928 \u0932\u0947\u0902 \u0914\u0930 \u092a\u0930\u093f\u0935\u0930\u094d\u0924\u0928 \u0915\u093e\u0930\u094d\u092f\u093e\u0928\u094d\u0935\u093f\u0924 \u0915\u0930 \u0932\u0947\u0902, \u0924\u094b \u0906\u092a\u0915\u094b \u092f\u0939 \u091c\u093e\u0928\u0928\u0947 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u094b\u0917\u0940 \u0915\u093f \u0915\u094d\u092f\u093e \u092f\u0939 \u0915\u093e\u092e \u0915\u0930 \u0930\u0939\u093e \u0939\u0948\u0964 \u092f\u093e\u0924\u094d\u0930\u093e \u091a\u0930\u0923\u094b\u0902 \u0915\u0947 \u0938\u093e\u0925 \u0938\u0902\u0930\u0947\u0916\u093f\u0924 \u0915\u0940 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0940 \u092e\u0941\u0916\u094d\u092f \u092a\u094d\u0930\u0926\u0930\u094d\u0936\u0928 \u0928\u093f\u0930\u094d\u0926\u0947\u0936\u0915 (KPIs) \u0938\u094d\u0925\u093e\u092a\u093f\u0924 \u0915\u0930\u0947\u0902\u0964<\/p>\n<ul>\n<li><strong>\u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e:<\/strong>\u0935\u0947\u092c\u0938\u093e\u0907\u091f \u091f\u094d\u0930\u0948\u092b\u093f\u0915, \u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e \u092a\u094d\u0930\u092d\u093e\u0935 \u0914\u0930 \u092c\u094d\u0930\u093e\u0902\u0921 \u0938\u0930\u094d\u091a \u0935\u0949\u0932\u094d\u092f\u0942\u092e \u0915\u094b \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0947\u0902\u0964<\/li>\n<li><strong>\u0935\u093f\u091a\u093e\u0930 \u0915\u0930\u0928\u093e:<\/strong>\u0938\u093e\u0907\u091f \u092a\u0930 \u0938\u092e\u092f, \u0938\u0924\u094d\u0930 \u092e\u0947\u0902 \u092a\u0943\u0937\u094d\u0920 \u0914\u0930 \u0938\u093e\u092e\u0917\u094d\u0930\u0940 \u0921\u093e\u0909\u0928\u0932\u094b\u0921 \u0915\u094b \u092e\u0949\u0928\u093f\u091f\u0930 \u0915\u0930\u0947\u0902\u0964<\/li>\n<li><strong>\u0905\u0927\u093f\u0917\u094d\u0930\u0939\u0923:<\/strong>\u0915\u0928\u0935\u0930\u094d\u091c\u0928 \u0926\u0930, \u0915\u093e\u0930\u094d\u091f \u091b\u094b\u0921\u093c\u0928\u0947 \u0915\u0940 \u0926\u0930 \u0914\u0930 \u0905\u0927\u093f\u0917\u094d\u0930\u0939\u0923 \u092a\u094d\u0930\u0924\u093f \u0932\u093e\u0917\u0924 \u0915\u094b \u0926\u0947\u0916\u0947\u0902\u0964<\/li>\n<li><strong>\u0905\u0927\u093f\u0917\u094d\u0930\u0939\u0923 \u092c\u0928\u093e\u090f \u0930\u0916\u0928\u093e:<\/strong>\u0938\u0915\u094d\u0930\u093f\u092f \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0926\u0930, \u0938\u0924\u094d\u0930 \u0906\u0935\u0943\u0924\u094d\u0924\u093f \u0914\u0930 \u092b\u0940\u091a\u0930 \u0905\u092a\u0928\u093e\u0928\u0947 \u0915\u094b \u092e\u093e\u092a\u0947\u0902\u0964<\/li>\n<li><strong>\u0938\u092e\u0930\u094d\u0925\u0928:<\/strong>\u0928\u0947\u091f \u092a\u094d\u0930\u092e\u094b\u091f\u0930 \u0938\u094d\u0915\u094b\u0930 (NPS), \u0930\u0947\u092b\u0930\u0932 \u0926\u0930 \u0914\u0930 \u0911\u0928\u0932\u093e\u0907\u0928 \u0938\u092e\u0940\u0915\u094d\u0937\u093e\u0913\u0902 \u0915\u094b \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0947\u0902\u0964<\/li>\n<\/ul>\n<p>\u0907\u0928 \u092e\u093e\u092a\u0926\u0902\u0921\u094b\u0902 \u0915\u0940 \u0928\u093f\u092f\u092e\u093f\u0924 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