{"id":328,"date":"2026-03-30T02:25:09","date_gmt":"2026-03-30T02:25:09","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/"},"modified":"2026-03-30T02:25:09","modified_gmt":"2026-03-30T02:25:09","slug":"customer-journey-mapping-diagnostic-tool-friction","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/","title":{"rendered":"\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306e\u767a\u898b"},"content":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u4f1d\u7d71\u7684\u306b\u6226\u7565\u7684\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cc7\u7523\u3068\u898b\u306a\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u7d44\u7e54\u306f\u3001\u7406\u60f3\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u30c1\u30fc\u30e0\u3067\u5171\u6709\u3059\u308b\u305f\u3081\u306b\u7f8e\u3057\u3044\u30d3\u30b8\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u306e\u8996\u70b9\u306f\u3001\u30de\u30c3\u30d7\u304c\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6301\u3064\u771f\u306e\u53ef\u80fd\u6027\u3092\u3057\u3070\u3057\u3070\u898b\u9003\u3057\u3066\u3044\u307e\u3059\u3002\u9069\u5207\u306b\u6271\u308f\u308c\u308b\u3068\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u4f01\u696d\u306e\u533b\u7642\u8a3a\u65ad\u30c4\u30fc\u30eb\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3057\u307e\u3059\u3002\u9867\u5ba2\u304c\u3069\u3053\u3078\u884c\u304f\u304b\u3092\u5358\u306b\u793a\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u4f53\u9a13\u304c\u3069\u3053\u3067\u7834\u7dbb\u3059\u308b\u304b\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u6469\u64e6\u306f\u521d\u671f\u6bb5\u968e\u3067\u306f\u3081\u3063\u305f\u306b\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u5fae\u7d30\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30dd\u30ea\u30b7\u30fc\u306e\u77db\u76fe\u3001\u611f\u60c5\u7684\u306a\u4e56\u96e2\u306e\u4e2d\u306b\u96a0\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u96a0\u308c\u305f\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u8a18\u8ff0\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304b\u3089\u8a3a\u65ad\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3078\u3068\u79fb\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u898b\u3048\u306a\u3044\u969c\u58c1\u3092\u7279\u5b9a\u30fb\u5206\u6790\u30fb\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn marker illustration infographic showing customer journey mapping as a diagnostic tool, featuring a jagged journey timeline with highlighted friction points (process, cognitive, emotional, technical, identity), emotional arc graph, marketing vs diagnostic map comparison, impact-effort prioritization matrix, and data source icons for identifying hidden customer experience barriers\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg\"\/><\/figure>\n<\/div>\n<h2>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cc7\u7523\u304b\u3089\u8a3a\u65ad\u30c4\u30fc\u30eb\u3078\u306e\u8ee2\u63db \ud83d\udd04<\/h2>\n<p>\u591a\u304f\u306e\u7d44\u7e54\u306f\u300c\u30cf\u30c3\u30d4\u30fc\u30d1\u30b9\u300d\u3092\u63cf\u5199\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u304c\u5b8c\u74a7\u306b\u6a5f\u80fd\u3059\u308b\u7406\u8ad6\u4e0a\u306e\u7406\u60f3\u72b6\u614b\u3067\u3059\u3002\u30d6\u30e9\u30f3\u30c9\u306e\u6574\u5408\u6027\u306b\u306f\u5f79\u7acb\u3061\u307e\u3059\u304c\u3001\u9867\u5ba2\u3068\u306e\u5b9f\u969b\u306e\u3084\u308a\u53d6\u308a\u306e\u73fe\u5b9f\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u305b\u3093\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306f\u300c\u30a2\u30f3\u30cf\u30c3\u30d4\u30fc\u30d1\u30b9\u300d\u3092\u512a\u5148\u3057\u307e\u3059\u3002\u5931\u6557\u3001\u6df7\u4e71\u3001\u52aa\u529b\u306e\u77ac\u9593\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002<\/p>\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304b\u3089\u8a3a\u65ad\u3078\u3068\u79fb\u884c\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u9055\u3044\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n<ul>\n<li><strong>\u7bc4\u56f2\uff1a<\/strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30de\u30c3\u30d7\u306f\u8a8d\u77e5\u3068\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306b\u6ce8\u76ee\u3057\u307e\u3059\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306f\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3068\u30b5\u30dd\u30fc\u30c8\u306b\u6ce8\u76ee\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\uff1a<\/strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30de\u30c3\u30d7\u306f\u4eee\u5b9a\u3068\u9ad8\u30ec\u30d9\u30eb\u306e\u6307\u6a19\u306b\u4f9d\u5b58\u3057\u307e\u3059\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306f\u884c\u52d5\u30c7\u30fc\u30bf\u3001\u901a\u8a71\u8a18\u9332\u3001\u76f4\u63a5\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u4f9d\u5b58\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u76ee\u7684\uff1a<\/strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30de\u30c3\u30d7\u306e\u76ee\u7684\u306f\u30a4\u30f3\u30b9\u30d4\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4e0e\u3048\u308b\u3053\u3068\u3067\u3059\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306e\u76ee\u7684\u306f\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/li>\n<li><strong>\u66f4\u65b0\u983b\u5ea6\uff1a<\/strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30de\u30c3\u30d7\u306f\u5e741\u56de\u306e\u9759\u7684\u6587\u66f8\u3067\u3059\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3084\u96e2\u8131\u30a4\u30d9\u30f3\u30c8\u3054\u3068\u306b\u66f4\u65b0\u3055\u308c\u308b\u3001\u751f\u304d\u3066\u3044\u308b\u30a2\u30fc\u30c6\u30a3\u30d5\u30a1\u30af\u30c8\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>\u8a3a\u65ad\u7684\u306a\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u300c\u3069\u3046\u3059\u308c\u3070\u3082\u3063\u3068\u58f2\u308c\u308b\u304b\uff1f\u300d\u3068\u3044\u3046\u554f\u3044\u304b\u3089\u3001\u300c\u306a\u305c\u5f7c\u3089\u306f\u82e6\u52b4\u3057\u3066\u3044\u308b\u306e\u304b\uff1f\u300d\u3068\u3044\u3046\u554f\u3044\u3078\u3068\u79fb\u884c\u3057\u307e\u3059\u3002\u3053\u306e\u8ee2\u63db\u306b\u306f\u3001\u697d\u89b3\u4e3b\u7fa9\u3088\u308a\u3082\u771f\u5b9f\u3078\u306e\u6df1\u3044\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<h2>\u6469\u64e6\u306e\u5c64\u3092\u7406\u89e3\u3059\u308b \ud83d\udd0d<\/h2>\n<p>\u6469\u64e6\u306f\u5358\u4e00\u306e\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3084\u308a\u53d6\u308a\u306e\u6027\u8cea\u306b\u3088\u3063\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u5f62\u3067\u73fe\u308c\u307e\u3059\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306f\u3001\u3053\u308c\u3089\u306e\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u5206\u985e\u3059\u308b\u3053\u3068\u3067\u3001\u6b63\u3057\u3044\u89e3\u6c7a\u7b56\u3092\u5c0e\u304d\u51fa\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u6469\u64e6\u306f\u7269\u7406\u7684\u3001\u30c7\u30b8\u30bf\u30eb\u7684\u3001\u8a8d\u77e5\u7684\u3001\u611f\u60c5\u7684\u3067\u3042\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u8a3a\u65ad\u30ec\u30d3\u30e5\u30fc\u4e2d\u306b\u906d\u9047\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u6469\u64e6\u306e\u7a2e\u985e\u3092\u5206\u985e\u3059\u308b\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e\u8868\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u6469\u64e6\u306e\u7a2e\u985e<\/th>\n<th>\u8aac\u660e<\/th>\n<th>\u4f8b\u793a\u3055\u308c\u308b\u6307\u6a19<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u30d7\u30ed\u30bb\u30b9\u6469\u64e6<\/td>\n<td>\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u904e\u5270\u306a\u30b9\u30c6\u30c3\u30d7\u3084\u5b98\u50da\u7684\u969c\u58c1\u3002<\/td>\n<td>\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30b9\u30c6\u30c3\u30d74\u3067\u9ad8\u3044\u96e2\u8131\u7387\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u8a8d\u77e5\u7684\u6469\u64e6<\/td>\n<td>\u6b21\u306b\u4f55\u3092\u3059\u3079\u304d\u304b\u3001\u307e\u305f\u306f\u7528\u8a9e\u306e\u610f\u5473\u306b\u3064\u3044\u3066\u306e\u6df7\u4e71\u3002<\/td>\n<td>\u30d8\u30eb\u30d7\u30da\u30fc\u30b8\u3084FAQ\u30bb\u30af\u30b7\u30e7\u30f3\u3078\u306e\u7e70\u308a\u8fd4\u3057\u306e\u30a2\u30af\u30bb\u30b9\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u611f\u60c5\u7684\u6469\u64e6<\/td>\n<td>\u30c8\u30fc\u30f3\u3001\u5f85\u6a5f\u6642\u9593\u3001\u307e\u305f\u306f\u610f\u56f3\u7684\u306a\u7121\u793c\u3055\u306b\u3088\u3063\u3066\u5f15\u304d\u8d77\u3053\u3055\u308c\u308b\u5426\u5b9a\u7684\u306a\u611f\u60c5\u3002<\/td>\n<td>\u9867\u5ba2\u611f\u60c5\u5206\u6790\u3067\u3001\u4e0d\u6e80\u3092\u793a\u3059\u30ad\u30fc\u30ef\u30fc\u30c9\u304c\u78ba\u8a8d\u3055\u308c\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u6280\u8853\u7684\u6469\u64e6<\/td>\n<td>\u30b7\u30b9\u30c6\u30e0\u30a8\u30e9\u30fc\u3001\u9045\u3044\u8aad\u307f\u8fbc\u307f\u6642\u9593\u3001\u307e\u305f\u306f\u4e92\u63db\u6027\u306e\u554f\u984c\u3002<\/td>\n<td>\u30d6\u30e9\u30a6\u30b6\u306e\u30a8\u30e9\u30fc\u30ed\u30b0\u3084\u30bb\u30c3\u30b7\u30e7\u30f3\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u306e\u8b66\u544a\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u672c\u4eba\u78ba\u8a8d\u306e\u6469\u64e6<\/td>\n<td>\u9867\u5ba2\u306f\u3001\u4e0d\u5fc5\u8981\u306b\u518d\u78ba\u8a8d\u3092\u5f37\u3044\u3089\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u307e\u3059\u3002<\/td>\n<td>\u540c\u3058\u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066\u8907\u6570\u56de\u306e\u30ed\u30b0\u30a4\u30f3\u8981\u6c42\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u65c5\u8def\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u969b\u306b\u306f\u3001\u3053\u308c\u3089\u306e\u6469\u64e6\u30bf\u30a4\u30d7\u306e\u3059\u3079\u3066\u306e\u4e8b\u4f8b\u3092\u30de\u30fc\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u306a\u3081\u3089\u304b\u306b\u96a0\u3055\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u8d64\u3067\u5f37\u8abf\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u304c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30de\u30c3\u30d7\u306e\u3088\u3046\u306b\u898b\u3048\u308b\u306a\u3089\u3001\u7121\u610f\u5473\u3067\u3059\u3002\u4fa1\u5024\u306f\u6ed1\u3089\u304b\u306a\u66f2\u7dda\u3067\u306f\u306a\u304f\u3001\u30ae\u30b6\u30ae\u30b6\u3057\u305f\u7dda\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2>\u8a3a\u65ad\u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9 \ud83d\udee0\ufe0f<\/h2>\n<p>\u8a3a\u65ad\u7528\u306e\u65c5\u8def\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f\u3001\u69cb\u9020\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u5fc5\u8981\u3067\u3059\u3002\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u63cf\u304f\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u73fe\u5b9f\u3068\u7167\u5408\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u6b63\u78ba\u6027\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>1. \u7279\u5b9a\u306e\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n<p>\u4e00\u822c\u7684\u306a\u9867\u5ba2\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u306f\u3001\u4e00\u822c\u7684\u306a\u7d50\u8ad6\u306b\u5c0e\u304d\u307e\u3059\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306b\u306f\u5177\u4f53\u7684\u306a\u6587\u8108\u304c\u5fc5\u8981\u3067\u3059\u3002\u3042\u306a\u305f\u304c\u521d\u3081\u3066\u8cfc\u5165\u3059\u308b\u9867\u5ba2\u306e\u65c5\u8def\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u305d\u308c\u3068\u3082\u9577\u671f\u7684\u306a\u4f01\u696d\u9867\u5ba2\u306e\u65c5\u8def\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u3044\u308b\u306e\u304b\u3002\u5f7c\u3089\u306e\u8ab2\u984c\u306f\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3059\u308b\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u3092\u4eba\u53e3\u7d71\u8a08\u5b66\u7684\u7279\u5fb4\u3060\u3051\u3067\u306a\u304f\u3001\u88fd\u54c1\u306e\u4f7f\u3044\u65b9\u3067\u30b0\u30eb\u30fc\u30d7\u5316\u3059\u308b\u3002<\/li>\n<li><strong>\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u3044\u3066\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3059\u308b\uff1a<\/strong>\u3059\u3067\u306b\u554f\u984c\u306b\u76f4\u9762\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306b\u6ce8\u76ee\u3059\u308b\u3002\u305d\u306e\u65c5\u8def\u3053\u305d\u3001\u8a3a\u65ad\u304c\u5fc5\u8981\u306a\u3082\u306e\u3067\u3059\u3002<\/li>\n<\/ul>\n<h3>2. \u610f\u898b\u3067\u306f\u306a\u304f\u3001\u8a3c\u62e0\u3092\u96c6\u3081\u308b<\/h3>\n<p>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u610f\u898b\u306f\u3001\u3057\u3070\u3057\u3070\u793e\u5185\u306e\u6210\u529f\u4e8b\u4f8b\u306b\u3088\u3063\u3066\u504f\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u73fe\u5834\u304b\u3089\u306e\u8a3c\u62e0\u304c\u5fc5\u8981\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u30bd\u30fc\u30b9\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n<ul>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30ed\u30b0\uff1a<\/strong>\u7279\u5b9a\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u7e70\u308a\u8fd4\u3057\u306e\u82e6\u60c5\u3092\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u304b\u3089\u5206\u6790\u3059\u308b\u3002<\/li>\n<li><strong>\u30bb\u30c3\u30b7\u30e7\u30f3\u8a18\u9332\uff1a<\/strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30e6\u30fc\u30b6\u30fc\u304c\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3084\u30d5\u30a9\u30fc\u30e0\u306b\u82e6\u6226\u3057\u3066\u3044\u308b\u69d8\u5b50\u3092\u89b3\u5bdf\u3059\u308b\u3002<\/li>\n<li><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\uff1a<\/strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e\u5426\u5b9a\u7684\u8a55\u4fa1\u8005\u3092\u691c\u7d22\u3057\u3001\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u30b3\u30e1\u30f3\u30c8\u3092\u8aad\u3080\u3002<\/li>\n<li><strong>\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30d2\u30fc\u30c8\u30de\u30c3\u30d7\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u6fc0\u3057\u304f\u30af\u30ea\u30c3\u30af\u3059\u308b\uff08\u6012\u308a\u30af\u30ea\u30c3\u30af\uff09\u5834\u6240\u3084\u3001\u7d20\u65e9\u304f\u30b9\u30af\u30ed\u30fc\u30eb\u3057\u3066\u96e2\u308c\u308b\u5834\u6240\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n<\/ul>\n<h3>3. \u611f\u60c5\u306e\u5909\u5316\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b<\/h3>\n<p>\u65c5\u8def\u3068\u306f\u5358\u306a\u308b\u884c\u52d5\u306e\u30ea\u30b9\u30c8\u3067\u306f\u306a\u304f\u3001\u611f\u60c5\u306e\u9023\u7d9a\u3067\u3059\u3002\u884c\u52d5\u30b9\u30c6\u30c3\u30d7\u3068\u4e26\u884c\u3057\u3066\u611f\u60c5\u306e\u5909\u5316\u3092\u30d7\u30ed\u30c3\u30c8\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u306b\u5404\u6bb5\u968e\u3067\u3069\u306e\u3088\u3046\u306a\u6c17\u6301\u3061\u3060\u3063\u305f\u304b\u5c0b\u306d\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li><strong>\u81ea\u4fe1\uff1a<\/strong>\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u611f\u3092\u6301\u3063\u3066\u3044\u308b\u304b\uff1f<\/li>\n<li><strong>\u5b89\u5fc3\u611f\uff1a<\/strong> \u554f\u984c\u306f\u89e3\u6c7a\u3055\u308c\u307e\u3057\u305f\u304b\uff1f<\/li>\n<li><strong> \u60a9\u307f\uff1a<\/strong> \u3069\u3053\u3067\u3064\u307e\u305a\u3044\u305f\u3068\u611f\u3058\u307e\u3057\u305f\u304b\uff1f<\/li>\n<li><strong> \u4fe1\u983c\uff1a<\/strong> \u305d\u306e\u3084\u308a\u53d6\u308a\u306f\u4fe1\u983c\u3092\u7bc9\u3044\u305f\u304b\u3001\u305d\u308c\u3068\u3082\u640d\u306a\u3063\u305f\u304b\uff1f<\/li>\n<\/ul>\n<h3>4. \u300c\u771f\u5b9f\u306e\u77ac\u9593\u300d\u3092\u7279\u5b9a\u3059\u308b<\/h3>\n<p>\u65c5\u306e\u3059\u3079\u3066\u306e\u6bb5\u968e\u304c\u540c\u3058\u3068\u3044\u3046\u308f\u3051\u3067\u306f\u306a\u3044\u3002\u4e00\u90e8\u306e\u77ac\u9593\u304c\u3001\u95a2\u4fc2\u5168\u4f53\u3092\u5b9a\u7fa9\u3059\u308b\u3002\u305d\u308c\u304c\u771f\u5b9f\u306e\u77ac\u9593\u3067\u3042\u308b\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u3067\u306f\u3001\u6469\u64e6\u304c\u6700\u5927\u306e\u640d\u5bb3\u3092\u3082\u305f\u3089\u3059\u91cd\u8981\u306a\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308b\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3067\u306f\u3001\u300c\u4f53\u9a13\u7248\u304b\u3089\u6709\u6599\u3078\u306e\u5909\u63db\u300d\u304c\u771f\u5b9f\u306e\u77ac\u9593\u3068\u306a\u308b\u3002\u3053\u3053\u306b\u6469\u64e6\u304c\u3042\u308b\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u5168\u4f53\u304c\u5f71\u97ff\u3092\u53d7\u3051\u308b\u3002\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u306f\u3001\u300c\u6700\u521d\u306e\u63a5\u89e6\u300d\u304c\u771f\u5b9f\u306e\u77ac\u9593\u3067\u3042\u308b\u3002\u6328\u62f6\u304c\u51b7\u305f\u304f\u3001\u307e\u305f\u306f\u5f85\u305f\u3055\u308c\u308b\u6642\u9593\u304c\u9577\u3044\u3068\u3001\u9867\u5ba2\u306f\u30b5\u30fc\u30d3\u30b9\u304c\u59cb\u307e\u308b\u524d\u304b\u3089\u96e2\u308c\u3066\u3057\u307e\u3046\u3002<\/p>\n<h2>\u771f\u5b9f\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9 \ud83d\udcca<\/h2>\n<p>\u4fe1\u983c\u3067\u304d\u308b\u8a3a\u65ad\u306b\u306f\u3001\u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\u4e00\u3064\u306e\u60c5\u5831\u6e90\u306b\u983c\u308b\u3068\u3001\u76f2\u70b9\u304c\u751f\u3058\u308b\u3002\u5b9a\u91cf\u30c7\u30fc\u30bf\uff08\u6570\u5024\uff09\u3068\u5b9a\u6027\u30c7\u30fc\u30bf\uff08\u7269\u8a9e\uff09\u3092\u7167\u5408\u3059\u308b\u3002\u3053\u306e\u4e8c\u3064\u306e\u4ea4\u5dee\u70b9\u304c\u3001\u6469\u64e6\u306e\u6839\u672c\u539f\u56e0\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9<\/th>\n<th>\u4f55\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u304b<\/th>\n<th>\u8a3a\u65ad\u3078\u306e\u5fdc\u7528<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u30a6\u30a7\u30d6\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9<\/td>\n<td>\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3068\u96e2\u8131\u7387\u3002<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u304c\u30d7\u30ed\u30bb\u30b9\u3092\u653e\u68c4\u3059\u308b\u5177\u4f53\u7684\u306a\u30da\u30fc\u30b8\u3092\u7279\u5b9a\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>CRM\u30ed\u30b0<\/td>\n<td>\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u3068\u58f2\u4e0a\u30b5\u30a4\u30af\u30eb\u306e\u9577\u3055\u3002<\/td>\n<td>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u9045\u5ef6\u3084\u505c\u6ede\u3057\u305f\u53d6\u5f15\u3092\u767a\u898b\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/td>\n<td>\u6df1\u3044\u52d5\u6a5f\u3068\u611f\u60c5\u7684\u306a\u52d5\u6a5f\u3002<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u304c\u7279\u5b9a\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u8ff7\u3063\u305f*\u7406\u7531*\u3092\u7406\u89e3\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8<\/td>\n<td>\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u6280\u8853\u7684\u307e\u305f\u306f\u30d7\u30ed\u30bb\u30b9\u4e0a\u306e\u554f\u984c\u3002<\/td>\n<td>\u7279\u5b9a\u306e\u30a8\u30e9\u30fc\u306e\u767a\u751f\u983b\u5ea6\u3092\u6570\u5024\u5316\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0<\/td>\n<td>\u516c\u5171\u306e\u611f\u60c5\u3068\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3002<\/td>\n<td>\u516c\u958b\u30c1\u30e3\u30cd\u30eb\u4e0a\u306e\u3001\u5236\u9650\u306e\u306a\u3044\u9867\u5ba2\u306e\u82e6\u60c5\u3092\u76e3\u8996\u3059\u308b\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u3053\u308c\u3089\u306e\u30bd\u30fc\u30b9\u3092\u5206\u6790\u3059\u308b\u969b\u306f\u3001\u30d1\u30bf\u30fc\u30f3\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u30021\u4ef6\u306e\u82e6\u60c5\u306f\u7570\u5e38\u3067\u3042\u308b\u3002\u540c\u3058\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u30dc\u30bf\u30f3\u306b\u3064\u3044\u306610\u4ef6\u306e\u82e6\u60c5\u306f\u3001\u8a2d\u8a08\u4e0a\u306e\u5931\u6557\u3067\u3042\u308b\u3002\u540c\u3058\u30dd\u30ea\u30b7\u30fc\u306b\u3064\u3044\u306610\u4ef6\u306e\u82e6\u60c5\u306f\u3001\u6226\u7565\u4e0a\u306e\u5931\u6557\u3067\u3042\u308b\u3002<\/p>\n<h2>\u898b\u3048\u306a\u3044\u969c\u58c1\u3092\u7279\u5b9a\u3059\u308b \ud83d\udd75\ufe0f<\/h2>\n<p>\u4e00\u90e8\u306e\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u6a19\u6e96\u5316\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u898b\u3048\u306a\u3044\u3002\u9867\u5ba2\u306f\u305d\u308c\u3089\u3092\u696d\u754c\u6a19\u6e96\u306e\u4e00\u90e8\u3068\u3057\u3066\u53d7\u3051\u5165\u308c\u3066\u3044\u308b\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306f\u3001\u3053\u3046\u3057\u305f\u6a19\u6e96\u5316\u3055\u308c\u305f\u975e\u52b9\u7387\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3059\u308b\u306e\u3092\u52a9\u3051\u308b\u3002<\/p>\n<h3>1. \u8a18\u61b6\u306e\u8ca0\u62c5<\/h3>\n<p>\u9867\u5ba2\u304c\u73fe\u5728\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u5b8c\u4e86\u3059\u308b\u305f\u3081\u306b\u3001\u524d\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u60c5\u5831\u3092\u899a\u3048\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u304b\uff1f\u6ce8\u6587\u756a\u53f7\u3084\u65e5\u4ed8\u3001\u7279\u5b9a\u306e\u30b3\u30fc\u30c9\u3092\u601d\u3044\u51fa\u3055\u305b\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u5834\u5408\u3001\u8a8d\u77e5\u8ca0\u8377\u3092\u5f37\u3044\u3066\u3044\u308b\u3053\u3068\u306b\u306a\u308b\u3002\u6469\u64e6\u306e\u306a\u3044\u4f53\u9a13\u306f\u3001\u3053\u306e\u60c5\u5831\u3092\u81ea\u52d5\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3002<\/p>\n<h3>2. \u30c1\u30e3\u30cd\u30eb\u9593\u306e\u30ae\u30e3\u30c3\u30d7<\/h3>\n<p>\u9867\u5ba2\u306f\u3057\u3070\u3057\u3070\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u3002\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u95b2\u89a7\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u96fb\u8a71\u3057\u3001\u305d\u306e\u5f8c\u5e97\u8217\u3092\u8a2a\u308c\u308b\u3002\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u72b6\u6cc1\u304c\u5171\u6709\u3055\u308c\u306a\u3044\u5834\u5408\u3001\u6469\u64e6\u304c\u6025\u6fc0\u306b\u5897\u52a0\u3059\u308b\u3002\u3053\u308c\u3092\u300c\u30c1\u30e3\u30cd\u30eb\u306e\u5cf6\u72b6\u5316\u300d\u3068\u547c\u3076\u3002\u9867\u5ba2\u306f\u6bce\u56de\u30c1\u30e3\u30cd\u30eb\u3092\u5909\u3048\u308b\u305f\u3073\u306b\u3001\u81ea\u5206\u306e\u72b6\u6cc1\u3092\u7e70\u308a\u8fd4\u3057\u8aac\u660e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n<h3>3. \u30dd\u30ea\u30b7\u30fc\u3068\u4eba\u9593\u306e\u885d\u7a81<\/h3>\n<p>\u5f93\u696d\u54e1\u306f\u3057\u3070\u3057\u3070\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u77db\u76fe\u3059\u308b\u30dd\u30ea\u30b7\u30fc\u3092\u5f37\u5236\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u73fe\u5834\u306e\u5f93\u696d\u54e1\u304c\u300c\u3042\u306a\u305f\u304c\u6b63\u3057\u3044\u3053\u3068\u306f\u308f\u304b\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u8a31\u3057\u3066\u304f\u308c\u306a\u3044\u300d\u3068\u8a00\u3046\u5834\u5408\u3001\u305d\u308c\u306f\u5927\u304d\u306a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u308b\u3002\u6469\u64e6\u306e\u539f\u56e0\u306f\u9867\u5ba2\u3067\u306f\u306a\u304f\u3001\u4f1a\u793e\u3092\u5b88\u308b\u305f\u3081\u306b\u56fa\u57f7\u3059\u308b\u975e\u67d4\u8edf\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308b\u3002<\/p>\n<h3>4. \u7a7a\u865a\u306e\u6c88\u9ed9<\/h3>\n<p>\u9867\u5ba2\u304c\u884c\u52d5\u3092\u53d6\u3063\u305f\u5f8c\u3001\u4f55\u304c\u8d77\u3053\u308b\u306e\u304b\uff1f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u9001\u4fe1\u3057\u3066\u4f55\u3082\u8fd4\u4e8b\u304c\u306a\u3051\u308c\u3070\u3001\u4e0d\u5b89\u304c\u9ad8\u307e\u308b\u3002\u3053\u306e\u300c\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u300d\u306e\u6bb5\u968e\u306f\u611f\u60c5\u7684\u306a\u6469\u64e6\u3092\u751f\u3080\u3002\u9867\u5ba2\u306f\u78ba\u8a8d\u3001\u9032\u6357\u306e\u66f4\u65b0\u3001\u307e\u305f\u306f\u4e88\u60f3\u3055\u308c\u308b\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u5fc5\u8981\u3068\u3059\u308b\u3002\u6c88\u9ed9\u306f\u3001\u4f55\u3082\u3057\u3066\u3044\u306a\u3044\u3068\u89e3\u91c8\u3055\u308c\u308b\u3002<\/p>\n<h2>\u3042\u306a\u305f\u306e\u767a\u898b\u306e\u691c\u8a3c \ud83d\udd2c<\/h2>\n<p>\u30de\u30c3\u30d7\u4e0a\u3067\u6f5c\u5728\u7684\u306a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u305f\u3089\u3001\u5909\u66f4\u3092\u5b9f\u65bd\u3059\u308b\u524d\u306b\u691c\u8a3c\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u4eee\u5b9a\u306b\u57fa\u3065\u304f\u884c\u52d5\u306f\u7121\u99c4\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u751f\u3080\u3002\u691c\u8a3c\u306b\u3088\u308a\u3001\u6b63\u3057\u3044\u554f\u984c\u3092\u4fee\u6b63\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u5b9a\u91cf\u7684\u691c\u8a3c\uff1a<\/strong>\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u304c\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u4f4e\u4e0b\u3084\u96e2\u8131\u7387\u306e\u4e0a\u6607\u3068\u76f8\u95a2\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3002\u30b9\u30c6\u30c3\u30d73\u306e\u4fee\u6b63\u304c\u5b9f\u969b\u306b\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u6307\u6a19\u3092\u6539\u5584\u3059\u308b\u306e\u304b\uff1f<\/li>\n<li><strong>\u5b9a\u6027\u7684\u691c\u8a3c\uff1a<\/strong>\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3002\u30e6\u30fc\u30b6\u30fc\u306e\u30b0\u30eb\u30fc\u30d7\u306b\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3055\u305b\u306a\u304c\u3089\u3001\u3069\u3053\u3067\u8ff7\u3044\u3084\u8e8a\u8e87\u304c\u3042\u308b\u304b\u3092\u89b3\u5bdf\u3059\u308b\u3002\u96e3\u3057\u304b\u3063\u305f\u304b\u3069\u3046\u304b\u3092\u5c0b\u306d\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5f7c\u3089\u304c\u82e6\u6226\u3057\u3066\u3044\u308b\u69d8\u5b50\u3092\u89b3\u5bdf\u3059\u308b\u3002<\/li>\n<li><strong>A\/B\u30c6\u30b9\u30c8\uff1a<\/strong>\u53ef\u80fd\u306a\u5834\u5408\u3001\u6469\u64e6\u9664\u53bb\u306e\u52b9\u679c\u3092\u5143\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u6bd4\u8f03\u3057\u3066\u30c6\u30b9\u30c8\u3059\u308b\u3002\u5b8c\u4e86\u7387\u306e\u5dee\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u691c\u8a3c\u306b\u306f\u3001\u4ed6\u306e\u90e8\u9580\u3078\u306e\u5f71\u97ff\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3082\u542b\u307e\u308c\u308b\u3002\u9867\u5ba2\u5411\u3051\u306e\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u4fee\u6b63\u3057\u3066\u3082\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u65b0\u305f\u306a\u8ca0\u62c5\u3092\u304b\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u5305\u62ec\u7684\u306a\u8a3a\u65ad\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001\u5185\u90e8\u30b3\u30b9\u30c8\u3068\u5916\u90e8\u306e\u5229\u70b9\u306e\u4e21\u65b9\u3092\u8003\u616e\u3059\u308b\u3002<\/p>\n<h2>\u5f71\u97ff\u5ea6\u306b\u57fa\u3065\u3044\u305f\u4fee\u6b63\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051 \ud83d\udcc9<\/h2>\n<p>\u591a\u304f\u306e\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u304c\u898b\u3064\u304b\u308b\u3060\u308d\u3046\u3002\u3059\u3079\u3066\u3092\u4e00\u5ea6\u306b\u4fee\u6b63\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306f\u8a3a\u65ad\u30d7\u30ed\u30bb\u30b9\u306e\u91cd\u8981\u306a\u90e8\u5206\u3067\u3042\u308b\u3002\u5f71\u97ff\u5ea6\u3068\u52aa\u529b\u5ea6\u306e\u30de\u30c8\u30ea\u30af\u30b9\u3092\u4f7f\u3063\u3066\u3001\u307e\u305a\u4f55\u3092\u5bfe\u51e6\u3059\u308b\u304b\u3092\u6c7a\u3081\u308b\u3002<\/p>\n<ul>\n<li><strong>\u9ad8\u5f71\u97ff\u5ea6\u3001\u4f4e\u52aa\u529b\u5ea6\uff1a<\/strong>\u3053\u308c\u3089\u306f\u300c\u30af\u30a4\u30c3\u30af\u30a6\u30a3\u30f3\u300d\u3067\u3042\u308b\u3002\u3059\u3050\u306b\u4fee\u6b63\u3059\u308b\u3002\u6295\u8cc7\u5bfe\u52b9\u679c\u304c\u6700\u3082\u901f\u3044\u3002<\/li>\n<li><strong>\u9ad8\u5f71\u97ff\u5ea6\u3001\u9ad8\u52aa\u529b\u5ea6\uff1a<\/strong>\u3053\u308c\u3089\u306f\u300c\u30de\u30b8\u30e7\u30fc\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u300d\u3067\u3042\u308b\u3002\u6226\u7565\u7684\u306b\u8a08\u753b\u3059\u308b\u3002\u5927\u304d\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u8981\u3059\u308b\u304c\u3001\u9ad8\u3044\u5831\u916c\u304c\u5f97\u3089\u308c\u308b\u3002<\/li>\n<li><strong>\u4f4e\u5f71\u97ff\u5ea6\u3001\u4f4e\u52aa\u529b\u5ea6\uff1a<\/strong>\u3053\u308c\u3089\u306f\u300c\u57cb\u3081\u5408\u308f\u305b\u300d\u3067\u3042\u308b\u3002\u4f59\u529b\u304c\u3042\u308b\u5834\u5408\u306b\u306e\u307f\u884c\u3046\u3002<\/li>\n<li><strong>\u4f4e\u5f71\u97ff\u5ea6\u3001\u9ad8\u52aa\u529b\u5ea6\uff1a<\/strong>\u3053\u308c\u3089\u306f\u300c\u6642\u9593\u306e\u7121\u99c4\u300d\u3067\u3042\u308b\u3002\u907f\u3051\u308b\u3079\u304d\u3060\u3002\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u305b\u305a\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u6d88\u8017\u3055\u305b\u308b\u3002<\/li>\n<\/ul>\n<p>\u6700\u3082\u8cbb\u7528\u304c\u304b\u304b\u308b\u3001\u307e\u305f\u306f\u6700\u3082\u591a\u304f\u306e\u95a2\u4fc2\u3092\u640d\u306a\u3046\u6469\u64e6\u306b\u6ce8\u76ee\u3059\u308b\u3002\u305f\u3068\u3048\u3070\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u66f4\u65b0\u3092\u59a8\u3052\u308b\u6469\u64e6\u306f\u3001\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u767b\u9332\u3092\u308f\u305a\u304b\u306b\u9045\u304f\u3059\u308b\u6469\u64e6\u3088\u308a\u3082\u91cd\u8981\u3067\u3042\u308b\u3002<\/p>\n<h2>\u9577\u671f\u7684\u306a\u5909\u5316\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0 \ud83d\udcc8<\/h2>\n<p>\u30de\u30c3\u30d7\u304c\u66f4\u65b0\u3055\u308c\u305f\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u4f5c\u696d\u304c\u7d42\u308f\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u6469\u64e6\u306f\u9032\u5316\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u671f\u5f85\u306f\u5909\u5316\u3057\u307e\u3059\u3002\u6280\u8853\u306f\u5909\u9077\u3057\u307e\u3059\u3002\u8a3a\u65ad\u30de\u30c3\u30d7\u306f\u76ee\u7684\u5730\u3067\u306f\u306a\u304f\u3001\u57fa\u6e96\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u8a3a\u65ad\u306e\u6b63\u78ba\u6027\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\uff1a<\/p>\n<ul>\n<li><strong>\u30ec\u30d3\u30e5\u30fc\u306e\u30b5\u30a4\u30af\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\uff1a<\/strong>\u56db\u534a\u671f\u3054\u3068\u307e\u305f\u306f\u5e742\u56de\u3001\u30de\u30c3\u30d7\u3092\u898b\u76f4\u3059\u3002\u53e4\u3044\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306f\u89e3\u6c7a\u3055\u308c\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u65b0\u305f\u306a\u3082\u306e\u304c\u751f\u3058\u3066\u3044\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u5148\u884c\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\uff1a<\/strong>\u96e2\u8131\u304c\u8d77\u3053\u308b\u307e\u3067\u554f\u984c\u3092\u653e\u7f6e\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u4ef6\u6570\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u3001\u30bf\u30b9\u30af\u5b8c\u4e86\u6642\u9593\u3092\u3001\u6469\u64e6\u306e\u5148\u884c\u6307\u6a19\u3068\u3057\u3066\u76e3\u8996\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<li><strong>\u73fe\u5834\u30b9\u30bf\u30c3\u30d5\u3092\u652f\u63f4\u3059\u308b\uff1a<\/strong>\u9867\u5ba2\u3068\u65e5\u3005\u3084\u308a\u53d6\u308a\u3057\u3066\u3044\u308b\u4eba\u3005\u306f\u3001\u30c7\u30fc\u30bf\u304c\u793a\u3059\u3088\u308a\u3082\u65e9\u304f\u6469\u64e6\u306e\u5834\u6240\u3092\u628a\u63e1\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002\u73fe\u5834\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u30de\u30c3\u30d7\u3092\u76f4\u63a5\u66f4\u65b0\u3067\u304d\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u69cb\u7bc9\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n<p>\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3053\u305d\u304c\u3001\u30de\u30c3\u30d7\u306e\u95a2\u9023\u6027\u3092\u4fdd\u3064\u552f\u4e00\u306e\u65b9\u6cd5\u3067\u3059\u3002\u30de\u30c3\u30d7\u304c\u9759\u6b62\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u305d\u308c\u306f\u8a3a\u65ad\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u6b74\u53f2\u7684\u306a\u8a18\u9332\u306b\u3059\u304e\u307e\u305b\u3093\u3002<\/p>\n<h2>\u8a3a\u65ad\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u304a\u3051\u308b\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74 \u26a0\ufe0f<\/h2>\n<p>\u6700\u9ad8\u306e\u610f\u56f3\u3092\u6301\u3063\u3066\u3044\u3066\u3082\u3001\u30c1\u30fc\u30e0\u306f\u8a3a\u65ad\u30d7\u30ed\u30bb\u30b9\u306e\u4fa1\u5024\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u3088\u3046\u306a\u30df\u30b9\u3092\u3088\u304f\u72af\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u4e00\u822c\u7684\u306a\u7f60\u3092\u907f\u3051\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li><strong>\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\u3092\u7121\u8996\u3059\u308b\uff1a<\/strong>\u9867\u5ba2\u306e\u65c5\u8def\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u306b\u306f\u3001\u305d\u308c\u3092\u652f\u3048\u308b\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u3092\u7406\u89e3\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u304c\u58ca\u308c\u3066\u3044\u308b\u306a\u3089\u3001\u30d5\u30ed\u30f3\u30c8\u30a8\u30f3\u30c9\u306f\u5e38\u306b\u6469\u64e6\u3092\u62b1\u3048\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30d6\u30e9\u30f3\u30c9\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\uff1a<\/strong>\u30d6\u30e9\u30f3\u30c9\u306e\u7f8e\u3057\u3055\u3092\u6a5f\u80fd\u7684\u306a\u5b9f\u7528\u6027\u3088\u308a\u3082\u512a\u5148\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u52d5\u304b\u306a\u3044\u7f8e\u3057\u3044\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306f\u3001\u8a3a\u65ad\u306e\u5931\u6557\u3067\u3059\u3002<\/li>\n<li><strong>\u7dda\u5f62\u6027\u3092\u4eee\u5b9a\u3059\u308b\uff1a<\/strong>\u9867\u5ba2\u306e\u65c5\u8def\u306f\u307b\u3068\u3093\u3069\u7dda\u5f62\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30eb\u30fc\u30d7\u3057\u305f\u308a\u3001\u518d\u958b\u3057\u305f\u308a\u3001\u5206\u5c90\u3057\u305f\u308a\u3057\u307e\u3059\u3002\u7dda\u5f62\u306a\u30de\u30c3\u30d7\u3067\u306f\u3001\u5b9f\u969b\u306e\u884c\u52d5\u306e\u8907\u96d1\u3055\u3092\u898b\u9003\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u904e\u5270\u6700\u9069\u5316\u3059\u308b\uff1a<\/strong>\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u5b8c\u74a7\u306b\u3057\u3088\u3046\u3068\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u305f\u3081\u306b\u3001\u4e00\u90e8\u306e\u6469\u64e6\u306f\u5fc5\u8981\u3067\u3059\u3002\u6469\u64e6\u304c\u300c\u4e0d\u8981\u300d\u306a\u5834\u6240\u3092\u7279\u5b9a\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u5fc5\u8981\u300d\u306a\u5834\u6240\u3092\u7279\u5b9a\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u3046\u3057\u305f\u5834\u6240\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n<h2>\u8a3a\u65ad\u306e\u6574\u5408\u6027\u306b\u3064\u3044\u3066\u306e\u7d50\u8ad6<\/h2>\n<p>\u9867\u5ba2\u306e\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u4f7f\u3046\u3053\u3068\u3067\u3001\u4f1a\u8a71\u306f\u300c\u79c1\u305f\u3061\u306e\u898b\u305f\u76ee\u306f\u3069\u3046\u304b\uff1f\u300d\u304b\u3089\u300c\u3069\u3046\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\uff1f\u300d\u3078\u3068\u5909\u308f\u308a\u307e\u3059\u3002\u8aa0\u5b9f\u3055\u3001\u30c7\u30fc\u30bf\u3001\u305d\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u306e\u4e0d\u5feb\u306a\u90e8\u5206\u306b\u5411\u304d\u5408\u3046\u899a\u609f\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u6210\u529f\u88cf\u306b\u7279\u5b9a\u3067\u304d\u308c\u3070\u3001\u5358\u306b\u6307\u6a19\u3092\u6539\u5584\u3059\u308b\u4ee5\u4e0a\u306e\u3053\u3068\u3092\u6210\u3057\u9042\u3052\u307e\u3059\u3002\u9867\u5ba2\u306e\u8a8d\u77e5\u7684\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002\u4fe1\u983c\u3092\u7bc9\u304d\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306e\u6642\u9593\u3068\u52aa\u529b\u3092\u5c0a\u91cd\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u3053\u308c\u304c\u8a3a\u65ad\u30de\u30c3\u30d7\u306e\u6838\u5fc3\u7684\u306a\u6a5f\u80fd\u3067\u3059\uff1a\u73fe\u5728\u59a8\u3052\u3089\u308c\u3066\u3044\u308b\u9053\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u306e\u305f\u3081\u306e\u9053\u3092\u5207\u308a\u958b\u304f\u3053\u3068\u3002<\/p>\n<p>\u307e\u305a\u306f\u73fe\u5728\u306e\u30de\u30c3\u30d7\u3092\u7cbe\u67fb\u3057\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u3082\u3057\u30de\u30c3\u30d7\u304c\u3084\u308a\u3059\u304e\u306b\u6ed1\u3089\u304b\u306b\u898b\u3048\u305f\u3089\u3001\u3088\u308a\u591a\u304f\u306e\u30c7\u30fc\u30bf\u3092\u8ffd\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3042\u307e\u308a\u697d\u89b3\u7684\u3059\u304e\u308b\u5834\u5408\u306f\u3001\u73fe\u5b9f\u3092\u5c0e\u5165\u3057\u307e\u3057\u3087\u3046\u3002\u76ee\u6a19\u306f\u5b8c\u74a7\u3055\u3067\u306f\u306a\u304f\u3001\u660e\u78ba\u3055\u3067\u3059\u3002\u660e\u78ba\u3055\u3053\u305d\u304c\u6539\u5584\u3078\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u4f1d\u7d71\u7684\u306b\u6226\u7565\u7684\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0&hellip;<\/p>\n","protected":false},"author":1,"featured_media":329,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b \ud83d\udd0d","_yoast_wpseo_metadesc":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8131\u3092\u52b9\u679c\u7684\u306b\u524a\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b \ud83d\udd0d<\/title>\n<meta name=\"description\" content=\"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8131\u3092\u52b9\u679c\u7684\u306b\u524a\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b \ud83d\udd0d\" \/>\n<meta property=\"og:description\" content=\"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8131\u3092\u52b9\u679c\u7684\u306b\u524a\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Japanese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-30T02:25:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306e\u767a\u898b\",\"datePublished\":\"2026-03-30T02:25:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/\"},\"wordCount\":5,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/\",\"name\":\"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b \ud83d\udd0d\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg\",\"datePublished\":\"2026-03-30T02:25:09+00:00\",\"description\":\"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8131\u3092\u52b9\u679c\u7684\u306b\u524a\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306e\u767a\u898b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Japanese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b \ud83d\udd0d","description":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8131\u3092\u52b9\u679c\u7684\u306b\u524a\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/","og_locale":"ja_JP","og_type":"article","og_title":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b \ud83d\udd0d","og_description":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8131\u3092\u52b9\u679c\u7684\u306b\u524a\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002","og_url":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/","og_site_name":"Go Minder Japanese - Your Hub for AI and Software Trends","article_published_time":"2026-03-30T02:25:09+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306e\u767a\u898b","datePublished":"2026-03-30T02:25:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/"},"wordCount":5,"publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/","url":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/","name":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3059\u308b \ud83d\udd0d","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg","datePublished":"2026-03-30T02:25:09+00:00","description":"\u9867\u5ba2\u65c5\u8def\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8131\u3092\u52b9\u679c\u7684\u306b\u524a\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#primaryimage","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-diagnostic-friction-points-infographic-marker-illustration.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-diagnostic-tool-friction\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u8a3a\u65ad\u30c4\u30fc\u30eb\u3068\u3057\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306e\u767a\u898b"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/ja\/#website","url":"https:\/\/www.go-minder.com\/ja\/","name":"Go Minder Japanese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/ja\/#organization","name":"Go Minder Japanese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Japanese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/comments?post=328"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/328\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media\/329"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media?parent=328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/categories?post=328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/tags?post=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}