{"id":344,"date":"2026-03-29T01:01:02","date_gmt":"2026-03-29T01:01:02","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/"},"modified":"2026-03-29T01:01:02","modified_gmt":"2026-03-29T01:01:02","slug":"customer-journey-mapping-vs-service-blueprinting","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u305f\u3081\u306e\u4e3b\u306a\u9055\u3044"},"content":{"rendered":"<p>\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u8a2d\u8a08\u3059\u308b\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8996\u70b9\u3068\u305d\u308c\u3089\u3092\u652f\u3048\u308b\u5185\u90e8\u30e1\u30ab\u30cb\u30ba\u30e0\u306e\u660e\u78ba\u306a\u30d3\u30b8\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u306e\u5206\u91ce\u3092\u652f\u914d\u3059\u308b2\u3064\u306e\u91cd\u8981\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u3067\u3059\u3002\u6226\u7565\u7684\u8b70\u8ad6\u3067\u306f\u3057\u3070\u3057\u3070\u4f75\u7528\u3055\u308c\u307e\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u76ee\u7684\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u304c\u6301\u3064\u5fae\u7d30\u306a\u9055\u3044\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u30e6\u30fc\u30b6\u30fc\u306b\u512a\u3057\u304f\u3001\u304b\u3064\u904b\u7528\u4e0a\u3082\u5b9f\u73fe\u53ef\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u4e21\u624b\u6cd5\u306e\u69cb\u9020\u7684\u9055\u3044\u3001\u9069\u7528\u72b6\u6cc1\u3001\u304a\u3088\u3073\u76f8\u4e57\u52b9\u679c\u306e\u53ef\u80fd\u6027\u306b\u3064\u3044\u3066\u63a2\u6c42\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u6226\u7565\u5bb6\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30ea\u30fc\u30c0\u30fc\u306a\u3069\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u306e\u73fe\u5b9f\u3068\u4e00\u81f4\u3055\u305b\u305f\u3044\u4eba\u3005\u3092\u5bfe\u8c61\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn infographic comparing Customer Journey Mapping and Service Blueprinting for CX professionals: left side shows external user experience elements (personas, emotional curve, touchpoints, journey stages) in soft blue tones; right side displays internal service delivery components (frontstage\/backstage actions, support processes, systems) in earthy greens; center features the Line of Visibility divider connecting both frameworks; bottom section illustrates key differences, cross-functional integration tips, and a 5-step implementation flowchart; all rendered in sketchy hand-lettered typography with watercolor accents and organic doodle elements on a 16:9 landscape canvas\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83e\uddd0 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u7406\u89e3<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u4eba\u304c\u8e0f\u3080\u30b9\u30c6\u30c3\u30d7\u3092\u8996\u899a\u7684\u306b\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u306f<strong>\u5916\u90e8<\/strong>\u4f53\u9a13\u306b\u6ce8\u76ee\u3057\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306e\u521d\u671f\u306e\u8a8d\u77e5\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u307e\u3067\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u6838\u5fc3\u7684\u306a\u76ee\u7684\u306f\u5171\u611f\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u554f\u3044\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\uff1a<em>\u30e6\u30fc\u30b6\u30fc\u306f\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\uff1f<\/em><\/p>\n<h3>\u6838\u5fc3\u7684\u306a\u69cb\u6210\u8981\u7d20<\/h3>\n<ul>\n<li><strong>\u30da\u30eb\u30bd\u30ca\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u5c64\u3092\u8868\u3059\u5177\u4f53\u7684\u306a\u30a2\u30fc\u30ad\u30bf\u30a4\u30d7\u3002<\/li>\n<li><strong>\u6bb5\u968e\uff1a<\/strong>\u95a2\u4fc2\u6027\u306e\u6bb5\u968e\uff08\u4f8b\uff1a\u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\uff09\u3002<\/li>\n<li><strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u30c1\u30e3\u30cd\u30eb\uff08\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30a2\u30d7\u30ea\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u3002<\/li>\n<li><strong>\u611f\u60c5\u66f2\u7dda\uff1a<\/strong>\u6e80\u8db3\u5ea6\u307e\u305f\u306f\u4e0d\u6e80\u5ea6\u306e\u30ec\u30d9\u30eb\u3092\u793a\u3059\u6298\u308c\u7dda\u30b0\u30e9\u30d5\u3002<\/li>\n<li><strong>\u6a5f\u4f1a\uff1a<\/strong>\u4f53\u9a13\u3092\u6539\u5584\u3067\u304d\u308b\u3068\u898b\u306a\u3055\u308c\u308b\u30ae\u30e3\u30c3\u30d7\u3002<\/li>\n<\/ul>\n<h3>\u6ce8\u76ee\u9818\u57df<\/h3>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u4e3b\u306b<strong>\u4f55\u3092<\/strong>\u305d\u3057\u3066<strong>\u8ab0\u304c<\/strong>\u306b\u6ce8\u76ee\u3057\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u884c\u3046\u884c\u52d5\u3068\u611f\u3058\u308b\u3053\u3068\u3092\u8a73\u7d30\u306b\u8a18\u8ff0\u3057\u307e\u3059\u3002\u901a\u5e38\u3001\u4f1a\u793e\u304c\u88cf\u3067\u3069\u306e\u3088\u3046\u306b\u8981\u8acb\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u306f\u8aac\u660e\u3057\u307e\u305b\u3093\u3002<em>\u3069\u3046\u3084\u3063\u3066<\/em>\u4f1a\u793e\u304c\u88cf\u3067\u8981\u8acb\u3092\u3069\u306e\u3088\u3046\u306b\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3002<\/p>\n<ul>\n<li><strong>\u30c1\u30e3\u30cd\u30eb\uff1a<\/strong>\u30e2\u30d0\u30a4\u30eb\u3001\u30a6\u30a7\u30d6\u3001\u5b9f\u5e97\u8217\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3002<\/li>\n<li><strong>\u601d\u8003\uff1a<\/strong> \u7279\u5b9a\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u4e2d\u306b\u30e6\u30fc\u30b6\u30fc\u306f\u3069\u306e\u3088\u3046\u306a\u3053\u3068\u3092\u8003\u3048\u3066\u3044\u308b\u306e\u304b\uff1f<\/li>\n<li><strong>\u8ab2\u984c\u70b9\uff1a<\/strong>\u96e2\u8131\u3084\u4e0d\u6e80\u3092\u5f15\u304d\u8d77\u3053\u3059\u6469\u64e6\u3002<\/li>\n<li><strong>\u611f\u60c5\uff1a<\/strong>\u4e0d\u5b89\u3001\u559c\u3073\u3001\u6df7\u4e71\u3001\u5b89\u5fc3\u3002<\/li>\n<\/ul>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001\u30c1\u30fc\u30e0\u306f\u901a\u5e38\u3001\u5927\u304d\u306a\u30dc\u30fc\u30c9\u3084\u30c7\u30b8\u30bf\u30eb\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b9\u30da\u30fc\u30b9\u306b\u30b9\u30c6\u30c3\u30ab\u30fc\u3092\u8cbc\u3063\u3066\u3053\u308c\u3089\u306e\u8981\u7d20\u3092\u914d\u7f6e\u3059\u308b\u3002\u305d\u306e\u7d50\u679c\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30d2\u30e5\u30fc\u30de\u30f3\u8981\u7d20\u3092\u5f37\u8abf\u3057\u305f\u7269\u8a9e\u304c\u751f\u307e\u308c\u308b\u3002<\/p>\n<h2>\ud83c\udfd7\ufe0f \u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306e\u7406\u89e3<\/h2>\n<p>\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3068\u306f\u3001\u4eba\u3001\u9053\u5177\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u95a2\u4fc2\u3092\u53ef\u8996\u5316\u3059\u308b\u56f3\u3067\u3042\u308b\u3002\u3053\u308c\u306f\u3001<strong>\u5185\u90e8<\/strong>\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30e1\u30ab\u30cb\u30ba\u30e0\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002\u305d\u306e\u554f\u3044\u306f\uff1a<em>\u30e6\u30fc\u30b6\u30fc\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u88cf\u3067\u4f55\u304c\u8d77\u3053\u3089\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u304b\uff1f<\/em><\/p>\n<h3>\u30b3\u30a2\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8<\/h3>\n<ul>\n<li><strong>\u7269\u7406\u7684\u8a3c\u62e0\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u76ee\u306b\u3059\u308b\u5b9f\u4f53\u306e\u3042\u308b\u30a2\u30a4\u30c6\u30e0\uff08\u9818\u53ce\u66f8\u3001\u30e6\u30cb\u30d5\u30a9\u30fc\u30e0\u3001\u30a2\u30d7\u30ea\u753b\u9762\uff09\u3002<\/li>\n<li><strong>\u9867\u5ba2\u306e\u884c\u52d5\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u898b\u3089\u308c\u308b\u306e\u3068\u540c\u3058\u30b9\u30c6\u30c3\u30d7\u3002<\/li>\n<li><strong>\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30e9\u30a4\u30f3\uff1a<\/strong>\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3002<\/li>\n<li><strong>\u30d5\u30ed\u30f3\u30c8\u30b9\u30c6\u30fc\u30b8\uff08 onstage\uff09\u884c\u52d5\uff1a<\/strong>\u9867\u5ba2\u306b\u898b\u3048\u308b\u5f93\u696d\u54e1\u306e\u884c\u52d5\u3002<\/li>\n<li><strong>\u53ef\u8996\u6027\u306e\u30e9\u30a4\u30f3\uff1a<\/strong>\u9867\u5ba2\u304c\u898b\u308b\u3053\u3068\u306e\u3067\u304d\u308b\u3082\u306e\u3068\u3001\u5185\u90e8\u3067\u8d77\u3053\u3063\u3066\u3044\u308b\u3053\u3068\u306e\u9593\u306e\u5883\u754c\u3002<\/li>\n<li><strong>\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\u884c\u52d5\uff1a<\/strong>\u9867\u5ba2\u306b\u898b\u3048\u306a\u3044\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\uff1a<\/strong>\u30b5\u30fc\u30d3\u30b9\u3092\u53ef\u80fd\u306b\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3084\u90e8\u9580\u3002<\/li>\n<\/ul>\n<h3>\u6ce8\u76ee\u9818\u57df<\/h3>\n<p>\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306f\u4e3b\u306b<strong>\u3069\u3046\u3084\u3063\u3066<\/strong>\u305d\u3057\u3066<strong>\u3069\u3053<\/strong>\uff08\u5185\u90e8\u7528\uff09\u3002\u9867\u5ba2\u306e\u76ee\u306b\u898b\u3048\u308b\u884c\u52d5\u3068\u3001\u305d\u308c\u3089\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u5185\u90e8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7d50\u3073\u3064\u3051\u3066\u3044\u307e\u3059\u3002\u904b\u7528\u30c1\u30fc\u30e0\u304a\u3088\u3073\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30d7\u30ed\u30bb\u30b9\uff1a<\/strong>\u5f93\u696d\u54e1\u304c\u53d6\u308b\u5177\u4f53\u7684\u306a\u624b\u9806\u3002<\/li>\n<li><strong>\u30b7\u30b9\u30c6\u30e0\uff1a<\/strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3001\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3002<\/li>\n<li><strong>\u4f9d\u5b58\u95a2\u4fc2\uff1a<\/strong>\u3042\u308b\u90e8\u9580\u304c\u4ed6\u306e\u90e8\u9580\u306b\u4f9d\u5b58\u3057\u3066\u3044\u308b\u72b6\u614b\u3002<\/li>\n<li><strong>\u969c\u5bb3\u30dd\u30a4\u30f3\u30c8\uff1a<\/strong>\u5185\u90e8\u306e\u8aa4\u308a\u304c\u5916\u90e8\u306e\u4e0d\u6e80\u3092\u5f15\u304d\u8d77\u3053\u3059\u5834\u6240\u3002<\/li>\n<\/ul>\n<p>\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306f\u3001\u904b\u7528\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u30d7\u30ed\u30bb\u30b9\u30a2\u30ca\u30ea\u30b9\u30c8\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30ca\u30fc\u306b\u3088\u3063\u3066\u3057\u3070\u3057\u3070\u4f5c\u6210\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u6280\u8853\u7684\u4ed5\u69d8\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n<h2>\u2696\ufe0f \u4e3b\u306a\u9055\u3044\u306e\u6982\u8981<\/h2>\n<p>\u4e21\u65b9\u306e\u30c4\u30fc\u30eb\u306f\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u7bc4\u56f2\u3084\u5bfe\u8c61\u8005\u306b\u306f\u5927\u304d\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u8868\u306f\u4e3b\u306a\u9055\u3044\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u7279\u5fb4<\/th>\n<th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/th>\n<th>\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u4e3b\u306a\u7126\u70b9<\/strong><\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\uff08\u5916\u90e8\uff09<\/td>\n<td>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\uff08\u5185\u90e8\uff09<\/td>\n<\/tr>\n<tr>\n<td><strong>\u4e3b\u306a\u5bfe\u8c61\u8005<\/strong><\/td>\n<td>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30c7\u30b6\u30a4\u30f3\u3001\u6226\u7565<\/td>\n<td>\u904b\u7528\u3001IT\u3001\u4eba\u4e8b\u3001\u7d4c\u55b6<\/td>\n<\/tr>\n<tr>\n<td><strong>\u91cd\u8981\u306a\u554f\u3044<\/strong><\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306f\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u307e\u3059\u304b\uff1f<\/td>\n<td>\u3053\u306e\u4fa1\u5024\u3092\u3069\u306e\u3088\u3046\u306b\u63d0\u4f9b\u3057\u307e\u3059\u304b\uff1f<\/td>\n<\/tr>\n<tr>\n<td><strong>\u53ef\u8996\u6027<\/strong><\/td>\n<td>\u9867\u5ba2\u306b\u898b\u3048\u308b<\/td>\n<td>\u9867\u5ba2\u306b\u96a0\u3055\u308c\u305f\u72b6\u614b<\/td>\n<\/tr>\n<tr>\n<td><strong>\u6642\u9593\u67a0<\/strong><\/td>\n<td>\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u95a2\u4fc2<\/td>\n<td>\u7279\u5b9a\u306e\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3<\/td>\n<\/tr>\n<tr>\n<td><strong>\u51fa\u529b<\/strong><\/td>\n<td>\u5171\u611f\u306e\u6d1e\u5bdf\u3001\u611f\u60c5\u306e\u5909\u5316\u66f2\u7dda<\/td>\n<td>\u30d7\u30ed\u30bb\u30b9\u30d5\u30ed\u30fc\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u4f9d\u5b58\u95a2\u4fc2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\ud83d\udd04 \u4e21\u65b9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u7d71\u5408\u3059\u308b<\/h2>\n<p>\u7247\u65b9\u3060\u3051\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u3057\u3070\u3057\u3070\u6700\u9069\u3067\u306a\u3044\u7d50\u679c\u306b\u306a\u308a\u307e\u3059\u3002\u904b\u7528\u4e0a\u306e\u73fe\u5b9f\u6027\u3092\u7121\u8996\u3057\u305f\u7f8e\u3057\u3044\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u5e7b\u60f3\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u30e6\u30fc\u30b6\u30fc\u306e\u611f\u60c5\u3092\u7121\u8996\u3057\u305f\u8907\u96d1\u306a\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306f\u3001\u6a5f\u68b0\u306b\u3059\u304e\u305a\u3001\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<h3>\u53ef\u8996\u6027\u306e\u30e9\u30a4\u30f3<\/h3>\n<p>\u3053\u308c\u3089\u306e2\u3064\u306e\u30c4\u30fc\u30eb\u306e\u6700\u3082\u91cd\u8981\u306a\u4ea4\u5dee\u70b9\u306f<strong>\u53ef\u8996\u6027\u306e\u30e9\u30a4\u30f3<\/strong>\u3067\u3059\u3002\u3053\u306e\u6c34\u5e73\u7dda\u306f\u3001\u9867\u5ba2\u304c\u898b\u308b\u3053\u3068\u306e\u3067\u304d\u308b\u3082\u306e\uff08\u30d5\u30ed\u30f3\u30c8\u30b9\u30c6\u30fc\u30b8\uff09\u3068\u898b\u308b\u3053\u3068\u306e\u3067\u304d\u306a\u3044\u3082\u306e\uff08\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\uff09\u3092\u5206\u96e2\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30d5\u30ed\u30f3\u30c8\u30b9\u30c6\u30fc\u30b8\uff1a<\/strong> \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u305d\u306e\u3082\u306e\u3002\u3053\u3053\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\uff1a<\/strong> \u88fd\u54c1\u306e\u63d0\u4f9b\u3002\u3053\u3053\u306b\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u3092\u7d71\u5408\u3059\u308b\u969b\u306b\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3067\u7279\u5b9a\u3055\u308c\u305f\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u3001\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306b\u305d\u306e\u5bfe\u5fdc\u3059\u308b\u904b\u7528\u30d7\u30ed\u30bb\u30b9\u304c\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306724\u6642\u9593\u4ee5\u5185\u306e\u5bfe\u5fdc\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u5834\u5408\uff08\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\uff09\u3001\u5185\u90e8\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3068\u4eba\u54e1\u914d\u7f6e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\uff08\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\uff09\u304c\u305d\u306e\u5bfe\u5fdc\u80fd\u529b\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u5171\u6709\u3055\u308c\u305f\u8cac\u4efb<\/h3>\n<p>\u6210\u529f\u3057\u305f\u5b9f\u88c5\u306b\u306f\u3001\u6a5f\u80fd\u6a2a\u65ad\u7684\u306a\u9023\u643a\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>CX\u30c1\u30fc\u30e0\uff1a<\/strong> \u611f\u60c5\u7684\u306a\u76ee\u6a19\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u7d4c\u8def\u3092\u5b9a\u7fa9\u3059\u308b\u3002<\/li>\n<li><strong> \u64cd\u4f5c\u30c1\u30fc\u30e0\uff1a<\/strong> \u5bb9\u91cf\u3068\u30d7\u30ed\u30bb\u30b9\u306e\u9650\u754c\u3092\u5b9a\u7fa9\u3059\u308b\u3002<\/li>\n<li><strong> IT\uff0f\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\uff1a<\/strong> \u30b7\u30b9\u30c6\u30e0\u306e\u5236\u7d04\u3068\u30c7\u30fc\u30bf\u30d5\u30ed\u30fc\u3092\u5b9a\u7fa9\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u5168\u54e1\u3092\u542b\u3080\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306f\u3001\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30c7\u30b6\u30a4\u30ca\u30fc\u304c\u6a5f\u80fd\u3092\u63d0\u6848\u3057\u305f\u969b\u306b\u306f\u3001\u904b\u7528\u30c1\u30fc\u30e0\u304c\u305d\u306e\u5b9f\u73fe\u53ef\u80fd\u6027\u3092\u691c\u8a3c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u904b\u7528\u30c1\u30fc\u30e0\u304c\u30d7\u30ed\u30bb\u30b9\u306e\u5909\u66f4\u3092\u63d0\u6848\u3057\u305f\u969b\u306b\u306f\u3001\u30c7\u30b6\u30a4\u30f3\u30c1\u30fc\u30e0\u304c\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u4f4e\u4e0b\u3055\u305b\u306a\u3044\u3053\u3068\u3092\u78ba\u8a8d\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<h2>\ud83d\udcdd CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5b9f\u88c5\u30b9\u30c6\u30c3\u30d7<\/h2>\n<p>\u3053\u308c\u3089\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u7d71\u5408\u3059\u308b\u306b\u306f\u3001\u69cb\u9020\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u5fc5\u8981\u3067\u3059\u3002\u30c7\u30fc\u30bf\u306a\u3057\u3067\u56f3\u3092\u6025\u3044\u3067\u63cf\u304f\u306e\u306f\u907f\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d71\uff1a\u30c7\u30fc\u30bf\u53ce\u96c6<\/h3>\n<p>\u5b9a\u6027\u7684\u304b\u3064\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\uff1a<\/strong> \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/li>\n<li><strong>\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff1a<\/strong>\u8ab2\u984c\u306b\u95a2\u3059\u308b\u6398\u308a\u4e0b\u3052\u305f\u5bfe\u8a71\u3002<\/li>\n<li><strong>\u5206\u6790\uff1a<\/strong>\u30d5\u30a1\u30cd\u30eb\u306e\u96e2\u8131\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u3001\u30d2\u30fc\u30c8\u30de\u30c3\u30d7\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30ed\u30b0\uff1a<\/strong>\u4e00\u822c\u7684\u306a\u82e6\u60c5\u3068\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3002<\/li>\n<\/ul>\n<h3>\u30b9\u30c6\u30c3\u30d72\uff1a\u7bc4\u56f2\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n<p>\u3069\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u30021\u3064\u306e\u6587\u66f8\u3067\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3088\u3046\u3068\u3057\u306a\u3044\u3053\u3068\u3002<\/p>\n<ul>\n<li><strong>\u4f8b\uff1a<\/strong>\u300c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u4f53\u9a13\u300d\u307e\u305f\u306f\u300c\u8fd4\u54c1\u30d7\u30ed\u30bb\u30b9\u300d\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002<\/li>\n<li><strong>\u7406\u7531\uff1a<\/strong>\u6df1\u6398\u308a\u8abf\u67fb\u306f\u5e83\u7bc4\u306a\u6982\u8981\u3088\u308a\u3082\u826f\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3082\u305f\u3089\u3059\u3002<\/li>\n<\/ul>\n<h3>\u30b9\u30c6\u30c3\u30d73\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u30c9\u30e9\u30d5\u30c8\u4f5c\u6210<\/h3>\n<p>\u307e\u305a\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3068\u611f\u60c5\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u6bb5\u968e\u306e\u7279\u5b9a\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8ad6\u7406\u7684\u306a\u6bb5\u968e\u306b\u5206\u3051\u308b\u3002<\/li>\n<li><strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u30d7\u30ed\u30c3\u30c8\uff1a<\/strong>\u4f7f\u7528\u3055\u308c\u305f\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3002<\/li>\n<li><strong>\u611f\u60c5\u306e\u5909\u5316\u7dda\uff1a<\/strong>\u6e80\u8db3\u5ea6\u306e\u5909\u5316\u66f2\u7dda\u3092\u63cf\u304f\u3002<\/li>\n<\/ul>\n<h3>\u30b9\u30c6\u30c3\u30d74\uff1a\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306e\u30c9\u30e9\u30d5\u30c8\u4f5c\u6210<\/h3>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e0b\u306b\u904b\u7528\u5c64\u3092\u69cb\u7bc9\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30d5\u30ed\u30f3\u30c8\u30b9\u30c6\u30fc\u30b8\u306e\u30de\u30c3\u30d4\u30f3\u30b0\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u6574\u5408\u3055\u305b\u308b\u3002<\/li>\n<li><strong>\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\u306e\u30de\u30c3\u30d4\u30f3\u30b0\uff1a<\/strong>\u5fc5\u8981\u306a\u5185\u90e8\u30b9\u30c6\u30c3\u30d7\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u306e\u30de\u30c3\u30d4\u30f3\u30b0\uff1a<\/strong>\u30b5\u30fc\u30d3\u30b9\u3092\u53ef\u80fd\u306b\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u4eba\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n<\/ul>\n<h3>\u30b9\u30c6\u30c3\u30d75\uff1a\u691c\u8a3c\u3068\u6539\u5584<\/h3>\n<p>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u73fe\u5b9f\u78ba\u8a8d\uff1a<\/strong>\u30d7\u30ed\u30bb\u30b9\u306f\u5b9f\u969b\u306b\u5b58\u5728\u3059\u308b\u306e\u304b\uff1f<\/li>\n<li><strong>\u30ae\u30e3\u30c3\u30d7\u5206\u6790\uff1a<\/strong>\u671f\u5f85\u3068\u5b9f\u969b\u306e\u63d0\u4f9b\u306e\u9593\u306b\u3069\u306e\u3088\u3046\u306a\u4e0d\u4e00\u81f4\u304c\u3042\u308b\u306e\u304b\uff1f<\/li>\n<li><strong>\u66f4\u65b0\uff1a<\/strong>\u3053\u308c\u3089\u3092\u9759\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u306a\u304f\u3001\u5e38\u306b\u66f4\u65b0\u3055\u308c\u308b\u6587\u66f8\u3068\u3057\u3066\u6271\u3046\u3079\u304d\u3060\u3002<\/li>\n<\/ul>\n<h2>\u26a0\ufe0f \u907f\u3051\u308b\u3079\u304d\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74<\/h2>\n<p>\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30c1\u30fc\u30e0\u3067\u3055\u3048\u3001\u3053\u308c\u3089\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u9069\u7528\u3059\u308b\u969b\u306b\u8aa4\u308a\u3092\u72af\u3059\u3053\u3068\u304c\u3042\u308b\u3002\u4e00\u822c\u7684\u306a\u30df\u30b9\u306b\u6c17\u3065\u304f\u3053\u3068\u3067\u3001\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u7bc0\u7d04\u3067\u304d\u308b\u3002<\/p>\n<h3>1. \u904e\u5ea6\u306a\u5358\u7d14\u5316<\/h3>\n<p>\u73fe\u5b9f\u306f\u975e\u7dda\u5f62\u306a\u306e\u306b\u3001\u7dda\u5f62\u306e\u65c5\u8def\u3092\u4f5c\u308a\u4e0a\u3052\u3066\u3057\u307e\u3046\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u3057\u3070\u3057\u3070\u30c1\u30e3\u30cd\u30eb\u3092\u98db\u3073\u8d8a\u3048\u305f\u308a\u3001\u30b9\u30c6\u30c3\u30d7\u3092\u7e70\u308a\u8fd4\u3057\u305f\u308a\u3059\u308b\u3002\u884c\u52d5\u304c\u5faa\u74b0\u7684\u3067\u3042\u308c\u3070\u3001\u76f4\u7dda\u7684\u306a\u6d41\u308c\u3092\u5f37\u3044\u308b\u3079\u304d\u3067\u306f\u306a\u3044\u3002<\/p>\n<h3>2. \u611f\u60c5\u306e\u5909\u5316\u3092\u7121\u8996\u3059\u308b<\/h3>\n<p>\u30b9\u30c6\u30c3\u30d7\u3060\u3051\u306b\u6ce8\u76ee\u3057\u3066\u611f\u60c5\u3092\u7121\u8996\u3057\u3066\u3057\u307e\u3046\u3002\u30d7\u30ed\u30bb\u30b9\u304c\u52b9\u7387\u7684\u3067\u3042\u3063\u3066\u3082\u3001\u51b7\u305f\u304f\u611f\u3058\u305f\u308a\u3001\u30a4\u30e9\u30a4\u30e9\u3055\u305b\u305f\u308a\u3059\u308b\u306a\u3089\u3001\u4f53\u9a13\u306f\u5931\u6557\u3059\u308b\u3002<\/p>\n<h3>3. \u58c1\u3067\u56f2\u307e\u308c\u305f\u4f5c\u6210<\/h3>\n<p>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3057\u306b\u3001\u3042\u308b\u30c1\u30fc\u30e0\u304c\u5730\u56f3\u3092\u4f5c\u6210\u3057\u3001\u5225\u306e\u30c1\u30fc\u30e0\u304c\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u300c\u671f\u5f85\u3068\u73fe\u5b9f\u300d\u306e\u30ae\u30e3\u30c3\u30d7\u304c\u751f\u3058\u308b\u3002<\/p>\n<h3>4. \u53e4\u3044\u60c5\u5831<\/h3>\n<p>6\u304b\u6708\u524d\u306b\u5909\u66f4\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u3044\u308b\u3002\u30de\u30c3\u30d7\u306e\u95a2\u9023\u6027\u3092\u4fdd\u3064\u305f\u3081\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002<\/p>\n<h3>5. \u5b9f\u884c\u306e\u6b20\u5982<\/h3>\n<p>\u68da\u306b\u7f6e\u304b\u308c\u305f\u307e\u307e\u306e\u7f8e\u3057\u3044\u30d3\u30b8\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3059\u308b\u3002\u3059\u3079\u3066\u306e\u6d1e\u5bdf\u306f\u3001\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u3084\u30bf\u30b9\u30af\u306b\u7e4b\u304c\u308b\u3079\u304d\u3067\u3042\u308b\u3002<\/p>\n<h2>\ud83d\udcca \u5f71\u97ff\u3068\u6210\u529f\u306e\u6e2c\u5b9a<\/h2>\n<p>\u3053\u308c\u3089\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u52b9\u679c\u3092\u767a\u63ee\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u3069\u3046\u3084\u3063\u3066\u77e5\u308b\u306e\u304b\uff1f\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u3068\u904b\u7528\u52b9\u7387\u306e\u4e21\u65b9\u3092\u53cd\u6620\u3059\u308b\u7279\u5b9a\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/p>\n<h3>\u9867\u5ba2\u4e2d\u5fc3\u306e\u6307\u6a19<\/h3>\n<ul>\n<li><strong>\u9867\u5ba2\u52aa\u529b\u5ea6\u30b9\u30b3\u30a2\uff08CES\uff09\uff1a<\/strong>\u3084\u308a\u53d6\u308a\u306f\u3069\u308c\u307b\u3069\u7c21\u5358\u3060\u3063\u305f\u304b\uff1f<\/li>\n<li><strong>\u96e2\u8131\u7387\uff1a<\/strong>\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u96e2\u8131\u3092\u5f15\u304d\u8d77\u3053\u3057\u305f\u304b\uff1f<\/li>\n<li><strong>\u30bf\u30b9\u30af\u6210\u529f\u78ba\u7387\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u306f\u652f\u63f4\u306a\u3057\u3067\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u304b\uff1f<\/li>\n<\/ul>\n<h3>\u904b\u7528\u4e2d\u5fc3\u306e\u6307\u6a19<\/h3>\n<ul>\n<li><strong>\u521d\u56de\u63a5\u89e6\u89e3\u6c7a\u7387\uff1a<\/strong>\u554f\u984c\u306f\u5373\u5ea7\u306b\u89e3\u6c7a\u3055\u308c\u305f\u304b\uff1f<\/li>\n<li><strong>\u30d7\u30ed\u30bb\u30b9\u30b5\u30a4\u30af\u30eb\u30bf\u30a4\u30e0\uff1a<\/strong>\u5185\u90e8\u30b9\u30c6\u30c3\u30d7\u306b\u306f\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u304b\uff1f<\/li>\n<li><strong>1\u56de\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\uff1a<\/strong>\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u7d4c\u6e08\u7684\u306b\u5b9f\u73fe\u53ef\u80fd\u3067\u3059\u304b\uff1f<\/li>\n<\/ul>\n<h2>\ud83d\ude80 \u6226\u7565\u306b\u57fa\u3065\u3044\u3066\u524d\u9032\u3059\u308b<\/h2>\n<p>\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u9055\u3044\u306f\u3001\u7247\u65b9\u3092\u9078\u3076\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u958b\u767a\u306e\u3069\u306e\u6bb5\u968e\u3067\u3069\u306e\u8996\u70b9\u3092\u4f7f\u3046\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u521d\u671f\u6bb5\u968e\u3067\u306f\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u5171\u611f\u6027\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002\u5b9f\u88c5\u6bb5\u968e\u3067\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6b63\u78ba\u3055\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u4e21\u8005\u306e\u76f8\u4e92\u4f5c\u7528\u3092\u7fd2\u5f97\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u5fc3\u5730\u3088\u3044\u3060\u3051\u3067\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u6301\u7d9a\u53ef\u80fd\u306a\u4f53\u9a13\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002\u76ee\u6a19\u306f\u6574\u5408\u6027\u3067\u3059\u3002\u9867\u5ba2\u304c\u7279\u5b9a\u306e\u6210\u679c\u3092\u671b\u3093\u3067\u3044\u308b\u3068\u304d\u3001\u5185\u90e8\u30b7\u30b9\u30c6\u30e0\u304c\u305d\u308c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u6210\u529f\u3057\u307e\u3059\u3002<\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u5f7c\u3089\u306e\u611f\u60c5\u3068\u884c\u52d5\u3092\u7406\u89e3\u3057\u307e\u3059\u3002\u6b21\u306b\u5185\u5074\u306b\u76ee\u3092\u5411\u3051\u3066\u3001\u305d\u306e\u884c\u52d5\u3092\u652f\u3048\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002\u6700\u5f8c\u306b\u3001\u4e21\u8005\u3092\u3064\u306a\u304e\u307e\u3059\u3002\u3053\u306e\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u306b\u7d04\u675f\u3057\u305f\u3053\u3068\u306f\u3001\u7d44\u7e54\u304c\u5b9f\u969b\u306b\u5b88\u308b\u7d04\u675f\u306b\u306a\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u8a2d\u8a08\u3059\u308b\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8996\u70b9\u3068\u305d\u308c\u3089\u3092\u652f\u3048\u308b\u5185&hellip;<\/p>\n","protected":false},"author":1,"featured_media":345,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"CJM\u5bfe\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30ac\u30a4\u30c9 \ud83d\udd0d","_yoast_wpseo_metadesc":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u3059\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CJM\u5bfe\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30ac\u30a4\u30c9 \ud83d\udd0d<\/title>\n<meta name=\"description\" content=\"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CJM\u5bfe\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30ac\u30a4\u30c9 \ud83d\udd0d\" \/>\n<meta property=\"og:description\" content=\"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Japanese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-29T01:01:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u305f\u3081\u306e\u4e3b\u306a\u9055\u3044\",\"datePublished\":\"2026-03-29T01:01:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/\"},\"wordCount\":14,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/\",\"name\":\"CJM\u5bfe\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30ac\u30a4\u30c9 \ud83d\udd0d\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg\",\"datePublished\":\"2026-03-29T01:01:02+00:00\",\"description\":\"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u305f\u3081\u306e\u4e3b\u306a\u9055\u3044\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Japanese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CJM\u5bfe\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30ac\u30a4\u30c9 \ud83d\udd0d","description":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/","og_locale":"ja_JP","og_type":"article","og_title":"CJM\u5bfe\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30ac\u30a4\u30c9 \ud83d\udd0d","og_description":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u3059\u3002","og_url":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/","og_site_name":"Go Minder Japanese - Your Hub for AI and Software Trends","article_published_time":"2026-03-29T01:01:02+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u305f\u3081\u306e\u4e3b\u306a\u9055\u3044","datePublished":"2026-03-29T01:01:02+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/"},"wordCount":14,"publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/","url":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/","name":"CJM\u5bfe\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30ac\u30a4\u30c9 \ud83d\udd0d","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg","datePublished":"2026-03-29T01:01:02+00:00","description":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\u306e\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002CX\u5c02\u9580\u5bb6\u5411\u3051\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#primaryimage","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-vs-service-blueprint-infographic-hand-drawn.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-vs-service-blueprinting\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7rint\uff1aCX\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u305f\u3081\u306e\u4e3b\u306a\u9055\u3044"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/ja\/#website","url":"https:\/\/www.go-minder.com\/ja\/","name":"Go Minder Japanese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/ja\/#organization","name":"Go Minder Japanese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Japanese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/comments?post=344"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/344\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media\/345"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media?parent=344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/categories?post=344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/tags?post=344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}