{"id":348,"date":"2026-03-28T16:40:07","date_gmt":"2026-03-28T16:40:07","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/"},"modified":"2026-03-28T16:40:07","modified_gmt":"2026-03-28T16:40:07","slug":"future-of-customer-journey-mapping-trends","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u6226\u7565\u5bb6\u304c\u6ce8\u76ee\u3059\u3079\u304d\u30c8\u30ec\u30f3\u30c9"},"content":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5730\u76e4\u304c\u79c1\u305f\u3061\u306e\u8db3\u5143\u3067\u5909\u5316\u3057\u3064\u3064\u3042\u308b\u3002\u9577\u5e74\u306b\u308f\u305f\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u8a8d\u77e5\u304b\u3089\u8cfc\u5165\u307e\u3067\u306e\u7dda\u5f62\u7684\u306a\u7d4c\u8def\u3092\u793a\u3059\u9759\u7684\u306a\u56f3\u9762\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3066\u304d\u305f\u3002\u3057\u304b\u3057\u4eca\u65e5\u3001\u305d\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u4e0d\u5341\u5206\u3067\u3042\u308b\u3002\u73fe\u4ee3\u306e\u6d88\u8cbb\u8005\u306f\u3001\u52d5\u7684\u3067\u5373\u6642\u7684\u306a\u30c7\u30fc\u30bf\u3092\u6271\u3046\u6d41\u52d5\u7684\u304b\u3064\u975e\u7dda\u5f62\u306a\u74b0\u5883\u3067\u884c\u52d5\u3057\u3066\u3044\u308b\u3002CX\u6226\u7565\u5bb6\u306b\u3068\u3063\u3066\u3001\u3053\u308c\u3089\u306e\u5909\u5316\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u9078\u629e\u80a2\u3067\u306f\u306a\u304f\u3001\u5b58\u7d9a\u3068\u6210\u9577\u306e\u305f\u3081\u306e\u5fc5\u9808\u4e8b\u9805\u3067\u3042\u308b\u3002<\/p>\n<p>\u672c\u30ac\u30a4\u30c9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u3059\u308b\u30e1\u30ab\u30cb\u30ba\u30e0\u3092\u63a2\u6c42\u3059\u308b\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u5fc3\u7406\u5b66\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\u304c\u3001\u7d44\u7e54\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u53ef\u8996\u5316\u3057\u6700\u9069\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3057\u3066\u3044\u308b\u304b\u3092\u691c\u8a3c\u3059\u308b\u3002\u7126\u70b9\u306f\u3001\u9a12\u304e\u3092\u8d77\u3053\u3055\u305a\u306b\u672c\u7269\u306e\u95a2\u4e0e\u3092\u4fc3\u9032\u3059\u308b\u5b9f\u884c\u53ef\u80fd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3042\u308b\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn whiteboard infographic illustrating 7 key trends in modern customer journey mapping: dynamic ecosystems, real-time data, AI predictions, emotional intelligence, privacy-first design, employee experience integration, and omnichannel continuity, with comparison table and 12-month implementation roadmap for CX strategists\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83d\udd04 \u7dda\u5f62\u30d1\u30b9\u304b\u3089\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3078<\/h2>\n<p>\u5f93\u6765\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u76f4\u7dda\u3092\u63cf\u3044\u3066\u3044\u305f\u3002\u30b9\u30c6\u30c3\u30d71\u3001\u30b9\u30c6\u30c3\u30d72\u3001\u30b9\u30c6\u30c3\u30d73\u3002\u3053\u306e\u30e2\u30c7\u30eb\u306f\u4e88\u6e2c\u53ef\u80fd\u306a\u51fa\u6765\u4e8b\u306e\u9806\u5e8f\u3092\u524d\u63d0\u3068\u3057\u3066\u3044\u305f\u3002\u5b9f\u969b\u306b\u306f\u3001\u9867\u5ba2\u306f\u8907\u96d1\u306a\u30c1\u30e3\u30cd\u30eb\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u901a\u3058\u3066\u30d6\u30e9\u30f3\u30c9\u3068\u3084\u308a\u53d6\u308a\u3057\u3066\u3044\u308b\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u5e83\u544a\u3092\u898b\u305f\u308a\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u3067\u8abf\u67fb\u3057\u305f\u308a\u3001\u5b9f\u5e97\u8217\u3092\u8a2a\u554f\u3057\u305f\u308a\u3001\u97f3\u58f0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3067\u53d6\u5f15\u3092\u5b8c\u4e86\u3057\u305f\u308a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/p>\n<ul>\n<li><strong>\u65ad\u7247\u5316\u3055\u308c\u305f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff1a<\/strong>\u9867\u5ba2\u306f\u5358\u4e00\u306e\u6d41\u308c\u306b\u5f93\u308f\u306a\u3044\u3002\u4fbf\u5229\u3055\u3084\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u98db\u3073\u8d8a\u3048\u3066\u884c\u52d5\u3059\u308b\u3002<\/li>\n<li><strong>\u6587\u8108\u7684\u95a2\u9023\u6027\uff1a<\/strong>\u4f53\u9a13\u306f\u305d\u306e\u77ac\u9593\u306b\u5408\u308f\u305b\u3066\u9069\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u30c1\u30e3\u30c3\u30c8\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u30ab\u30bf\u30ed\u30b0\u3092\u95b2\u89a7\u3057\u3066\u3044\u308b\u9867\u5ba2\u3068\u7570\u306a\u308b\u60c5\u5831\u3092\u5fc5\u8981\u3068\u3059\u308b\u3002<\/li>\n<li><strong>\u975e\u7dda\u5f62\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3057\u3070\u3057\u3070\u5186\u5f62\u307e\u305f\u306f\u3089\u305b\u3093\u72b6\u3067\u3042\u308b\u3002\u8cfc\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u65b0\u305f\u306a\u767a\u898b\u30d5\u30a7\u30fc\u30ba\u306b\u3064\u306a\u304c\u308a\u3001\u30b5\u30a4\u30af\u30eb\u3092\u518d\u3073\u958b\u59cb\u3059\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n<p>\u6226\u7565\u5bb6\u306f\u3001\u786c\u76f4\u3057\u305f\u56f3\u9762\u304b\u3089\u96e2\u308c\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\u4ee3\u308f\u308a\u306b\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u751f\u304d\u3066\u3044\u308b\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3068\u898b\u306a\u3059\u3079\u304d\u3060\u3002\u3053\u308c\u306f\u3001\u7279\u5b9a\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u6f5c\u5728\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u610f\u601d\u6c7a\u5b9a\u30ce\u30fc\u30c9\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3068\u3044\u3046\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\u306e\u8ee2\u63db\u3092\u8981\u3059\u308b\u3002\u76ee\u7684\u306f\u3001\u9867\u5ba2\u304c\u3069\u3053\u3067\u5206\u5c90\u3059\u308b\u304b\u3092\u4e88\u6e2c\u3057\u3001\u3069\u306e\u7d4c\u8def\u3092\u305f\u3069\u3063\u305f\u3068\u3057\u3066\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/p>\n<h2>\ud83d\udcca \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3068\u5373\u6642\u9069\u5fdc<\/h2>\n<p>\u6b74\u53f2\u7684\u30c7\u30fc\u30bf\u306f\u9577\u5e74\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306e\u57fa\u76e4\u3067\u3042\u3063\u305f\u3002\u4f01\u696d\u306f\u904e\u53bb\u306e\u884c\u52d5\u3092\u5206\u6790\u3057\u3066\u5c06\u6765\u306e\u884c\u52d5\u3092\u4e88\u6e2c\u3057\u3066\u304d\u305f\u3002\u3057\u304b\u3057\u3001\u672a\u6765\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u8981\u6c42\u3059\u308b\u3002\u30c7\u30b8\u30bf\u30eb\u7d4c\u6e08\u306b\u304a\u3044\u3066\u3001\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u305f\u3081\u306b\u6708\u6b21\u30ec\u30dd\u30fc\u30c8\u3092\u5f85\u3064\u306e\u306f\u9045\u3059\u304e\u308b\u3002<\/p>\n<p>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u30e9\u30a4\u30d6\u30c7\u30fc\u30bf\u30b9\u30c8\u30ea\u30fc\u30e0\u3092\u53ef\u8996\u5316\u30d7\u30ed\u30bb\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3092\u542b\u3080\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u751f\u3057\u305f\u77ac\u9593\u306b\u691c\u51fa\u3067\u304d\u308b\u3002<\/p>\n<ul>\n<li><strong>\u5373\u6642\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\uff1a<\/strong>\u9867\u5ba2\u304c\u30ab\u30fc\u30c8\u3092\u653e\u68c4\u3057\u305f\u5834\u5408\u3001\u30b7\u30b9\u30c6\u30e0\u306f3\u65e5\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30e1\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u76f4\u3061\u306b\u5e72\u6e09\u3092\u958b\u59cb\u3059\u3079\u304d\u3067\u3042\u308b\u3002<\/li>\n<li><strong>\u884c\u52d5\u30c8\u30ea\u30ac\u30fc\uff1a<\/strong>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u4e0a\u3067\u53d6\u3089\u308c\u305f\u884c\u52d5\u306f\u3001\u9867\u5ba2\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3092\u5373\u5ea7\u306b\u66f4\u65b0\u3057\u3001\u6b21\u306b\u63d0\u793a\u3055\u308c\u308b\u76f8\u4e92\u4f5c\u7528\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3002<\/li>\n<li><strong>\u52d5\u7684\u30b3\u30f3\u30c6\u30f3\u30c4\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u306b\u8868\u793a\u3055\u308c\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u305d\u306e\u73fe\u5728\u306e\u6d3b\u52d5\u3001\u5834\u6240\u3001\u30c7\u30d0\u30a4\u30b9\u306b\u57fa\u3065\u3044\u3066\u5909\u5316\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u3053\u306e\u6a5f\u80fd\u306b\u306f\u5805\u7262\u306a\u30c7\u30fc\u30bf\u30a4\u30f3\u30d5\u30e9\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\u5358\u306b\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4f53\u9a13\u304c\u9032\u884c\u3057\u3066\u3044\u308b\u6700\u4e2d\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u307b\u3069\u8fc5\u901f\u306b\u51e6\u7406\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\u30c7\u30fc\u30bf\u51e6\u7406\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027\u3068\u306a\u308b\u3002<\/p>\n<h2>\ud83e\udd16 AI\u3068\u4e88\u6e2c\u5206\u6790<\/h2>\n<p>\u4eba\u5de5\u77e5\u80fd\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u8a18\u8ff0\u7684\u306a\u4f5c\u696d\u304b\u3089\u4e88\u6e2c\u7684\u306a\u3082\u306e\u3078\u3068\u5909\u9769\u3057\u3066\u3044\u308b\u3002\u300e\u4f55\u304c\u8d77\u304d\u305f\u304b\uff1f\u300f\u3067\u306f\u306a\u304f\u3001\u300e\u6b21\u306b\u4f55\u304c\u8d77\u3053\u308b\u304b\uff1f\u300f\u3092AI\u304c\u652f\u63f4\u3059\u308b\u3002<\/p>\n<p>\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306f\u3001\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u5206\u6790\u3057\u3001\u4eba\u9593\u306e\u30a2\u30ca\u30ea\u30b9\u30c8\u304c\u898b\u9003\u3059\u53ef\u80fd\u6027\u306e\u3042\u308b\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3067\u304d\u308b\u3002\u3053\u308c\u3089\u306e\u30d1\u30bf\u30fc\u30f3\u306f\u3001\u96a0\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3084\u3088\u308a\u6df1\u3044\u95a2\u4e0e\u306e\u6a5f\u4f1a\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002<\/p>\n<ul>\n<li><strong>\u4e88\u6e2c\u30e2\u30c7\u30eb\uff1a<\/strong>AI\u306f\u3001\u73fe\u5728\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30d9\u30a4\u30cf\u30fc\u30d0\u30fc\u306b\u57fa\u3065\u3044\u3066\u3001\u96e2\u8131\u306e\u53ef\u80fd\u6027\u3084\u6210\u529f\u3057\u305f\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u78ba\u7387\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3002<\/li>\n<li><strong>\u30b9\u30b1\u30fc\u30eb\u3067\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\uff1a<\/strong>\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306f\u3001\u6570\u5343\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u540c\u6642\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u3001\u624b\u52d5\u306e\u4ecb\u5165\u306a\u3057\u306b\u95a2\u9023\u6027\u3092\u78ba\u4fdd\u3067\u304d\u308b\u3002<\/li>\n<li><strong>\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff1a<\/strong>\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306f\u3001\u611f\u60c5\u7684\u306a\u6307\u6a19\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u7684\u306b\u30bf\u30b0\u4ed8\u3051\u3067\u304d\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u8c4a\u304b\u306b\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u6280\u8853\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u3001\u614e\u91cd\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\u4e88\u6e2c\u306e\u7cbe\u5ea6\u306f\u3001\u305d\u306e\u30c7\u30fc\u30bf\u306e\u8cea\u306b\u5de6\u53f3\u3055\u308c\u308b\u3002\u4eba\u9593\u306e\u76e3\u8996\u306a\u3057\u306b\u81ea\u52d5\u5316\u306b\u9032\u3080\u3068\u3001\u4fe1\u983c\u3092\u640d\u306a\u3046\u3088\u3046\u306a\u8aa4\u308a\u3092\u62db\u304f\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/p>\n<h2>\u2764\ufe0f \u611f\u60c5\u7684\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h2>\n<p>\u6e80\u8db3\u5ea6\u6307\u6a19\u306f\u3057\u3070\u3057\u3070\u5168\u4f53\u50cf\u3092\u6349\u3048\u304d\u308c\u306a\u3044\u3002\u9867\u5ba2\u306f\u53d6\u5f15\u305d\u306e\u3082\u306e\u306b\u306f\u6e80\u8db3\u3057\u3066\u3044\u3066\u3082\u3001\u30d7\u30ed\u30bb\u30b9\u306b\u5bfe\u3057\u3066\u7121\u95a2\u5fc3\u3084\u4e0d\u6e80\u3092\u611f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\u306f\u3001\u611f\u60c5\u7684\u306a\u5074\u9762\u3092\u3088\u308a\u6df1\u304f\u6398\u308a\u4e0b\u3052\u308b\u3068\u3053\u308d\u306b\u3042\u308b\u3002<\/p>\n<p>\u611f\u60c5\u7684\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u9867\u5ba2\u304c\u5404\u6bb5\u968e\u306e\u3084\u308a\u53d6\u308a\u3067\u7d4c\u9a13\u3059\u308b\u611f\u60c5\u3092\u8ffd\u8de1\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u306b\u8cea\u7684\u306a\u5074\u9762\u304c\u52a0\u308f\u308b\u3002<\/p>\n<ul>\n<li><strong>\u611f\u60c5\u306e\u30d4\u30fc\u30af\u3068\u30dc\u30c8\u30e0\u306e\u7279\u5b9a\uff1a<\/strong>\u559c\u3073\u306e\u77ac\u9593\u3084\u4e0d\u6e80\u306e\u77ac\u9593\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u6539\u5584\u306e\u512a\u5148\u9806\u4f4d\u3092\u660e\u78ba\u306b\u3067\u304d\u308b\u3002<\/li>\n<li><strong>\u5171\u611f\u30de\u30c3\u30d4\u30f3\u30b0\uff1a<\/strong>\u9867\u5ba2\u304c\u8003\u3048\u3001\u611f\u3058\u3001\u898b\u3001\u805e\u304f\u3053\u3068\u3092\u53ef\u8996\u5316\u3055\u308c\u305f\u8868\u73fe\u306b\u7d71\u5408\u3059\u308b\u3002<\/li>\n<li><strong>\u9577\u671f\u7684\u306a\u611f\u60c5\uff1a<\/strong>\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u8981\u56e0\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u6570\u65e5\u3067\u306f\u306a\u304f\u6570\u304b\u6708\u306b\u308f\u305f\u3063\u3066\u611f\u60c5\u306e\u50be\u5411\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u4eba\u9593\u7684\u306a\u30ec\u30d9\u30eb\u3067\u5171\u9cf4\u3059\u308b\u4f53\u9a13\u3092\u8a2d\u8a08\u3067\u304d\u308b\u3002\u6a5f\u80fd\u7684\u306a\u5229\u4fbf\u6027\u304b\u3089\u95a2\u4fc2\u6027\u306e\u4fa1\u5024\u3078\u3068\u7126\u70b9\u3092\u79fb\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n<h2>\ud83d\udd12 \u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u502b\u7406\u3001\u4fe1\u983c<\/h2>\n<p>\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u5b9f\u65bd\u65b9\u6cd5\u3092\u6839\u672c\u7684\u306b\u5909\u5316\u3055\u305b\u305f\u3002\u30de\u30c3\u30d4\u30f3\u30b0\u76ee\u7684\u3067\u500b\u4eba\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u306b\u306f\u3001\u660e\u793a\u7684\u306a\u540c\u610f\u3068\u53b3\u683c\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u304c\u6c42\u3081\u3089\u308c\u308b\u3002<\/p>\n<ul>\n<li><strong>\u540c\u610f\u7ba1\u7406\uff1a<\/strong>\u9867\u5ba2\u306f\u81ea\u5206\u306e\u30c7\u30fc\u30bf\u304c\u3069\u306e\u3088\u3046\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u69cb\u7bc9\u306b\u4f7f\u308f\u308c\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\u900f\u660e\u6027\u304c\u9375\u3067\u3042\u308b\u3002<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u6700\u5c0f\u5316\uff1a<\/strong>\u7d44\u7e54\u306f\u3001\u7279\u5b9a\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30b9\u30c6\u30fc\u30b8\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u306e\u307f\u3092\u53ce\u96c6\u3059\u3079\u304d\u3067\u3042\u308a\u3001\u904e\u5270\u306a\u30c7\u30fc\u30bf\u53ce\u96c6\u3092\u907f\u3051\u308b\u3079\u304d\u3067\u3042\u308b\u3002<\/li>\n<li><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u6e96\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u306f\u3057\u3070\u3057\u3070\u6a5f\u5bc6\u60c5\u5831\u304c\u542b\u307e\u308c\u308b\u3002\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u3068\u6697\u53f7\u5316\u306f\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n<p>\u4fe1\u983c\u306f\u73fe\u4ee3\u7d4c\u6e08\u306b\u304a\u3051\u308b\u901a\u8ca8\u3067\u3042\u308b\u3002\u9867\u5ba2\u304c\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u304c\u4fb5\u5bb3\u3055\u308c\u305f\u3068\u611f\u3058\u308c\u3070\u3001\u95a2\u4e0e\u3092\u653e\u68c4\u3059\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u306f\u3001\u30c7\u30fc\u30bf\u304c\u3069\u306e\u3088\u3046\u306b\u4fdd\u8b77\u3055\u308c\u3001\u502b\u7406\u7684\u306b\u4f7f\u308f\u308c\u308b\u304b\u3092\u5f37\u8abf\u3059\u308b\u300c\u4fe1\u983c\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u3092\u542b\u3081\u308b\u3079\u304d\u3067\u3042\u308b\u3002<\/p>\n<h2>\ud83d\udcc9 \u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u306e\u7d71\u5408<\/h2>\n<p>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5f93\u696d\u54e1\u4f53\u9a13\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\u9867\u5ba2\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u5f93\u696d\u54e1\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4eba\u9593\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3042\u308b\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u4e00\u7dd2\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u304c\u5916\u90e8\u4f53\u9a13\u3092\u652f\u63f4\u3057\u3066\u3044\u308b\u304b\u3001\u3042\u308b\u3044\u306f\u59a8\u3052\u3066\u3044\u308b\u304b\u304c\u660e\u3089\u304b\u306b\u306a\u308b\u3002<\/p>\n<ul>\n<li><strong>\u5185\u90e8\u306e\u6469\u64e6\uff1a<\/strong>\u5f93\u696d\u54e1\u304c\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3065\u3089\u3044\u5834\u5408\u3001\u9867\u5ba2\u4f53\u9a13\u306f\u640d\u306a\u308f\u308c\u308b\u3002<\/li>\n<li><strong>\u6a29\u9650\u4ed8\u4e0e\uff1a<\/strong>\u5f93\u696d\u54e1\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3068\u6a29\u9650\u3092\u5fc5\u8981\u3068\u3059\u308b\u3002<\/li>\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c1\u30e3\u30cd\u30eb\uff1a<\/strong>\u5f93\u696d\u54e1\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u4e2d\u3067\u898b\u805e\u304d\u3057\u305f\u8ab2\u984c\u3092\u76f4\u63a5\u5831\u544a\u3067\u304d\u308b\u9053\u7b4b\u3092\u6301\u3064\u3079\u304d\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n<p>EX\u3068CX\u3092\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u7d04\u675f\u3057\u305f\u3053\u3068\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30c1\u30fc\u30e0\u306b\u3088\u3063\u3066\u5b9f\u969b\u306b\u5b9f\u73fe\u3055\u308c\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<h2>\u2696\ufe0f \u4f1d\u7d71\u7684 vs. \u672a\u6765\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h2>\n<p>\u6226\u7565\u306e\u5909\u5316\u3092\u660e\u78ba\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e\u6bd4\u8f03\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u8868\u306f\u3001\u5f93\u6765\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u65b0\u305f\u306a\u672a\u6765\u306e\u72b6\u614b\u3068\u306e\u9055\u3044\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<table border=\"1\" cellpadding=\"10\" cellspacing=\"0\">\n<tr>\n<th>\u6a5f\u80fd<\/th>\n<th>\u4f1d\u7d71\u7684\u30a2\u30d7\u30ed\u30fc\u30c1<\/th>\n<th>\u672a\u6765\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/th>\n<\/tr>\n<tr>\n<td><strong>\u69cb\u9020<\/strong><\/td>\n<td>\u7dda\u5f62\u3001\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7<\/td>\n<td>\u52d5\u7684\u3067\u975e\u7dda\u5f62\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9<\/strong><\/td>\n<td>\u6b74\u53f2\u7684\u3001\u5f8c\u5411\u304d<\/td>\n<td>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3001\u4e88\u6e2c\u578b<\/td>\n<\/tr>\n<tr>\n<td><strong>\u7126\u70b9<\/strong><\/td>\n<td>\u6a5f\u80fd\u7684\u30bf\u30b9\u30af<\/td>\n<td>\u611f\u60c5\u7684\u304b\u3064\u6587\u8108\u7684<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30c4\u30fc\u30eb\u5316<\/strong><\/td>\n<td>\u9759\u7684\u56f3<\/td>\n<td>\u7d71\u5408\u578b\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc<\/strong><\/td>\n<td>\u4eee\u5b9a\u3055\u308c\u305f\u540c\u610f<\/td>\n<td>\u660e\u793a\u7684\u3067\u7d30\u5206\u5316\u3055\u308c\u305f\u540c\u610f<\/td>\n<\/tr>\n<tr>\n<td><strong>\u7bc4\u56f2<\/strong><\/td>\n<td>\u9867\u5ba2\u306e\u307f<\/td>\n<td>\u9867\u5ba2\uff0b\u5f93\u696d\u54e1\uff08EX\uff09<\/td>\n<\/tr>\n<\/table>\n<h2>\ud83d\udee0\ufe0f \u6226\u7565\u306e\u5b9f\u884c\u5316<\/h2>\n<p>\u30c8\u30ec\u30f3\u30c9\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u306f\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u3053\u308c\u3089\u306e\u5909\u66f4\u3092\u5b9f\u65bd\u3059\u308b\u306b\u306f\u3001\u73fe\u5728\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u66f4\u65b0\u3059\u308b\u305f\u3081\u306e\u69cb\u9020\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30c7\u30fc\u30bf\u76e3\u67fb\u3092\u5b9f\u65bd\u3059\u308b\uff1a<\/strong>\u73fe\u5728\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u306e\u54c1\u8cea\u3068\u53ef\u7528\u6027\u3092\u8a55\u4fa1\u3059\u308b\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u52d5\u4f5c\u3057\u3066\u3044\u308b\u3082\u306e\u3068\u9045\u5ef6\u3057\u3066\u3044\u308b\u3082\u306e\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n<li><strong>\u65b0\u3057\u3044\u6307\u6a19\u3092\u5b9a\u7fa9\u3059\u308b\uff1a<\/strong>\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u8d85\u3048\u308b\u3002\u611f\u60c5\u7684\u306a\u95a2\u4e0e\u5ea6\u3068\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3068\u3044\u3063\u305f\u6307\u6a19\u3092\u63a1\u7528\u3059\u308b\u3002<\/li>\n<li><strong>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u6574\u5408\u6027\uff1a<\/strong> IT\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30c1\u30fc\u30e0\u304c\u30c7\u30fc\u30bf\u5b9a\u7fa9\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u76ee\u6a19\u306b\u3064\u3044\u3066\u5408\u610f\u3059\u308b\u3053\u3068\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/li>\n<li><strong>\u53cd\u5fa9\u7684\u30c6\u30b9\u30c8\uff1a<\/strong> \u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4eee\u8aac\u3068\u3057\u3066\u6271\u3046\u3002\u5e83\u7bc4\u56f2\u306b\u5c55\u958b\u3059\u308b\u524d\u306b\u3001\u5c0f\u3055\u306a\u30bb\u30b0\u30e1\u30f3\u30c8\u3067\u5909\u66f4\u3092\u30c6\u30b9\u30c8\u3059\u308b\u3002<\/li>\n<li><strong>\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\uff1a<\/strong> \u30c1\u30fc\u30e0\u306b\u52d5\u7684\u30c7\u30fc\u30bf\u3092\u89e3\u91c8\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u5fdc\u3058\u3066\u5bfe\u5fdc\u3059\u308b\u30b9\u30ad\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n<\/ul>\n<p> \u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u53cd\u5fa9\u7684\u3067\u3042\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u6c7a\u3057\u3066\u5b8c\u6210\u3057\u306a\u3044\u3002\u9867\u5ba2\u30d9\u30fc\u30b9\u304c\u9032\u5316\u3057\u3001\u6280\u8853\u304c\u9032\u6b69\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u5e38\u306b\u9032\u5316\u3059\u308b\u3002<\/p>\n<h2>\ud83d\udcc8 NPS\u3092\u8d85\u3048\u305f\u6210\u529f\u306e\u6e2c\u5b9a<\/h2>\n<p>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306f\u9577\u5e74\u306b\u308f\u305f\u308a\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u6e2c\u308b\u6a19\u6e96\u3068\u3057\u3066\u4f7f\u308f\u308c\u3066\u304d\u305f\u3002\u3057\u304b\u3057\u3001\u3053\u308c\u306f\u5f8c\u884c\u6307\u6a19\u3067\u3042\u308b\u3002\u73fe\u5728\u306e\u72b6\u6cc1\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u304c\u3001\u305d\u306e\u7406\u7531\u307e\u3067\u306f\u6559\u3048\u3066\u304f\u308c\u306a\u3044\u3002<\/p>\n<p>\u5c06\u6765\u306e\u6210\u529f\u6307\u6a19\u306f\u3001\u5c06\u6765\u306e\u884c\u52d5\u3092\u4e88\u6e2c\u3059\u308b\u5148\u884c\u6307\u6a19\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n<ul>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u3069\u308c\u307b\u3069\u7c21\u5358\u3060\u3063\u305f\u304b\uff1f<\/li>\n<li><strong>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u7387\uff1a<\/strong> \u6642\u9593\u304c\u7d4c\u904e\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u4f55\u4eba\u306e\u9867\u5ba2\u304c\u623b\u3063\u3066\u304f\u308b\u304b\uff1f<\/li>\n<li><strong>\u30d0\u30ea\u30e5\u30fc\u30bf\u30a4\u30e0\uff1a<\/strong> \u9867\u5ba2\u306f\u88fd\u54c1\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3069\u308c\u307b\u3069\u65e9\u304f\u8a8d\u8b58\u3059\u308b\u304b\uff1f<\/li>\n<li><strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6df1\u3055\uff1a<\/strong> \u30bb\u30c3\u30b7\u30e7\u30f3\u5185\u3067\u4f55\u56de\u306e\u76f8\u4e92\u4f5c\u7528\u304c\u767a\u751f\u3059\u308b\u304b\uff1f<\/li>\n<\/ul>\n<p> \u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5065\u5168\u6027\u306e\u5305\u62ec\u7684\u306a\u8996\u70b9\u304c\u5f97\u3089\u308c\u308b\u3002\u6226\u7565\u7acb\u6848\u8005\u306f\u3001\u7d50\u679c\u306e\u6e80\u8db3\u5ea6\u3060\u3051\u3067\u306a\u304f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u52b9\u7387\u6027\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/p>\n<h2>\ud83c\udf10 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u5fc5\u9808\u6027<\/h2>\n<p>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u591a\u304f\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5b58\u5728\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u305d\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3002\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\u306f\u672c\u8cea\u7684\u306b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u3042\u308b\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u4f1a\u8a71\u3092\u59cb\u3081\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5931\u308f\u305a\u306b\u30e1\u30fc\u30eb\u3067\u7d42\u4e86\u3059\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3053\u306e\u9023\u7d9a\u6027\u3092\u53cd\u6620\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n<ul>\n<li><strong>\u7d71\u5408\u3055\u308c\u305f\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\uff1a<\/strong>\u30c7\u30d0\u30a4\u30b9\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u30e6\u30fc\u30b6\u30fc\u3092\u8a8d\u8b58\u3059\u308b\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002<\/li>\n<li><strong>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u7d99\u7d9a\uff1a<\/strong>1\u3064\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u53ce\u96c6\u3055\u308c\u305f\u60c5\u5831\u306f\u3001\u6b21\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3082\u5229\u7528\u53ef\u80fd\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/li>\n<li><strong>\u4e00\u8cab\u3057\u305f\u58f0\uff1a<\/strong>\u30d6\u30e9\u30f3\u30c9\u306e\u30c8\u30fc\u30f3\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u4e00\u8cab\u6027\u3092\u4fdd\u305f\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/li>\n<\/ul>\n<p>\u30c1\u30e3\u30cd\u30eb\u306e\u7d71\u5408\u306b\u5931\u6557\u3059\u308b\u3068\u3001\u9867\u5ba2\u3092\u82db\u7acb\u305f\u305b\u308b\u30b9\u30a4\u30ed\u304c\u751f\u3058\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u3053\u3046\u3057\u305f\u30b9\u30a4\u30ed\u3092\u89e3\u4f53\u3059\u308b\u305f\u3081\u306e\u8a2d\u8a08\u56f3\u3068\u306a\u308b\u3002<\/p>\n<h2>\ud83e\udded \u4eca\u5f8c\u306e12\u304b\u6708\u9593\u306b\u304a\u3051\u308b\u6226\u7565\u7684\u63d0\u8a00<\/h2>\n<p>CX\u30ea\u30fc\u30c0\u30fc\u3067\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u8fd1\u4ee3\u5316\u3057\u305f\u3044\u65b9\u306e\u305f\u3081\u306b\u3001\u5b9f\u7528\u7684\u306a\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7b2c1\u56db\u534a\u671f\uff1a<\/strong>\u5b9f\u969b\u306e\u9867\u5ba2\u884c\u52d5\u30c7\u30fc\u30bf\u3068\u7167\u3089\u3057\u5408\u308f\u305b\u3066\u3001\u65e2\u5b58\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3002\u30de\u30c3\u30d7\u3068\u73fe\u5b9f\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n<li><strong>\u7b2c2\u56db\u534a\u671f\uff1a<\/strong>\u9ad8\u4fa1\u5024\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u3092\u5c0e\u5165\u3059\u308b\u3002\u4e88\u6e2c\u30e2\u30c7\u30eb\u306e\u30c6\u30b9\u30c8\u3092\u958b\u59cb\u3059\u308b\u3002<\/li>\n<li><strong>\u7b2c3\u56db\u534a\u671f\uff1a<\/strong>\u30ec\u30dd\u30fc\u30c8\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u611f\u60c5\u7684\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3092\u7d71\u5408\u3059\u308b\u3002\u30c1\u30fc\u30e0\u306b\u5bfe\u3057\u3066\u5171\u611f\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u5b9f\u65bd\u3059\u308b\u3002<\/li>\n<li><strong>\u7b2c4\u56db\u534a\u671f\uff1a<\/strong>\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30dd\u30ea\u30b7\u30fc\u3068\u540c\u610f\u30e1\u30ab\u30cb\u30ba\u30e0\u3092\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3002\u5f93\u696d\u54e1\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u9867\u5ba2\u306e\u66f4\u65b0\u3068\u6574\u5408\u3055\u305b\u308b\u3002<\/li>\n<\/ul>\n<p>\u3053\u306e\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u306f\u6bb5\u968e\u7684\u306a\u5c0e\u5165\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u6df7\u4e71\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u306a\u304c\u3089\u3001\u5c06\u6765\u306b\u5099\u3048\u305f\u6226\u7565\u3078\u306e\u7740\u5b9f\u306a\u9032\u5c55\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p>\n<h2>\ud83d\udd2e \u4eca\u5f8c\u306e\u5c55\u671b<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u5206\u91ce\u306f\u6210\u719f\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u4f5c\u696d\u304b\u3089\u3001\u4f01\u696d\u306e\u6839\u5e79\u7684\u306a\u6a5f\u80fd\u3078\u3068\u79fb\u884c\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u751f\u304d\u3066\u3044\u308b\u5b58\u5728\u3068\u3057\u3066\u6271\u3046\u7d44\u7e54\u306f\u3001\u305d\u308c\u3092\u9759\u7684\u306a\u6587\u66f8\u3068\u3057\u3066\u6271\u3046\u7d44\u7e54\u3092\u4e0a\u56de\u308a\u307e\u3059\u3002<\/p>\n<p>\u6210\u529f\u306f\u67d4\u8edf\u6027\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u3001\u65b0\u3057\u3044\u898f\u5236\u3001\u65b0\u3057\u3044\u9867\u5ba2\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u9069\u5fdc\u3067\u304d\u308b\u80fd\u529b\u3053\u305d\u304c\u3001\u73fe\u4ee3\u306eCX\u6226\u7565\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u30c7\u30fc\u30bf\u306e\u6574\u5408\u6027\u3001\u611f\u60c5\u7684\u306a\u5171\u9cf4\u3001\u904b\u7528\u306e\u6574\u5408\u6027\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u4f53\u9a13\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30c4\u30fc\u30eb\u306f\u5f15\u304d\u7d9a\u304d\u5909\u5316\u3057\u3001\u6280\u8853\u306f\u9032\u5316\u3057\u7d9a\u3051\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u6839\u672c\u7684\u306a\u76ee\u7684\u306f\u5909\u308f\u3089\u305a\u3001\u9867\u5ba2\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u5fcd\u8010\u3001\u898f\u5f8b\u3001\u305d\u3057\u3066\u7d99\u7d9a\u7684\u306a\u5b66\u3073\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h2>\ud83d\udcdd \u4e3b\u306a\u30dd\u30a4\u30f3\u30c8\u306e\u8981\u7d04<\/h2>\n<ul>\n<li><strong>\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30de\u30c3\u30d4\u30f3\u30b0\uff1a<\/strong>\u7dda\u5f62\u30e2\u30c7\u30eb\u3092\u6368\u3066\u3001\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u30d9\u30fc\u30b9\u306e\u53ef\u8996\u5316\u3092\u63a1\u7528\u3059\u308b\u3002<\/li>\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\uff1a<\/strong>\u30e9\u30a4\u30d6\u30c7\u30fc\u30bf\u30b9\u30c8\u30ea\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u5373\u6642\u5bfe\u5fdc\u3092\u884c\u3046\u3002<\/li>\n<li><strong>\u4e88\u6e2cAI\uff1a<\/strong>\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u96e2\u8131\u3092\u4e88\u6e2c\u3059\u308b\u3002<\/li>\n<li><strong>\u611f\u60c5\u77e5\u80fd\uff1a<\/strong>\u884c\u52d5\u3060\u3051\u3067\u306a\u304f\u3001\u611f\u60c5\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3002<\/li>\n<li><strong>\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u6700\u512a\u5148\uff1a<\/strong>\u900f\u660e\u306a\u30c7\u30fc\u30bf\u904b\u7528\u3092\u901a\u3058\u3066\u4fe1\u983c\u3092\u69cb\u7bc9\u3059\u308b\u3002<\/li>\n<li><strong>EX\u306e\u6574\u5408\uff1a<\/strong>\u5f93\u696d\u54e1\u304c\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/li>\n<li><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7d71\u5408\uff1a<\/strong>\u3059\u3079\u3066\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7dad\u6301\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u30c8\u30ec\u30f3\u30c9\u3092\u53d7\u3051\u5165\u308c\u308b\u3053\u3068\u3067\u3001CX\u6226\u7565\u5bb6\u306f\u73fe\u4ee3\u5e02\u5834\u306e\u8907\u96d1\u3055\u3092\u4e57\u308a\u8d8a\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u672a\u6765\u306f\u3001\u805e\u304f\u529b\u3001\u9069\u5fdc\u529b\u3001\u4e00\u8cab\u3057\u305f\u4fa1\u5024\u63d0\u4f9b\u304c\u3067\u304d\u308b\u4eba\u3005\u306b\u5c5e\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5730\u76e4\u304c\u79c1\u305f\u3061\u306e\u8db3\u5143\u3067\u5909\u5316\u3057\u3064\u3064\u3042&hellip;<\/p>\n","protected":false},"author":1,"featured_media":349,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u30c8\u30ec\u30f3\u30c92024","_yoast_wpseo_metadesc":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u306e\u4ed5\u7d44\u307f\u3092\u767a\u898b\u3057\u307e\u3057\u3087\u3046\u3002AI\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u77e5\u80fd\u3092\u542b\u3080\u3001CX\u6226\u7565\u5bb6\u5411\u3051\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u30c8\u30ec\u30f3\u30c92024<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u306e\u4ed5\u7d44\u307f\u3092\u767a\u898b\u3057\u307e\u3057\u3087\u3046\u3002AI\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u77e5\u80fd\u3092\u542b\u3080\u3001CX\u6226\u7565\u5bb6\u5411\u3051\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u30c8\u30ec\u30f3\u30c92024\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u306e\u4ed5\u7d44\u307f\u3092\u767a\u898b\u3057\u307e\u3057\u3087\u3046\u3002AI\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u77e5\u80fd\u3092\u542b\u3080\u3001CX\u6226\u7565\u5bb6\u5411\u3051\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Japanese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-28T16:40:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u6226\u7565\u5bb6\u304c\u6ce8\u76ee\u3059\u3079\u304d\u30c8\u30ec\u30f3\u30c9\",\"datePublished\":\"2026-03-28T16:40:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/\"},\"wordCount\":19,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u30c8\u30ec\u30f3\u30c92024\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"datePublished\":\"2026-03-28T16:40:07+00:00\",\"description\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u306e\u4ed5\u7d44\u307f\u3092\u767a\u898b\u3057\u307e\u3057\u3087\u3046\u3002AI\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u77e5\u80fd\u3092\u542b\u3080\u3001CX\u6226\u7565\u5bb6\u5411\u3051\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u6226\u7565\u5bb6\u304c\u6ce8\u76ee\u3059\u3079\u304d\u30c8\u30ec\u30f3\u30c9\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Japanese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u30c8\u30ec\u30f3\u30c92024","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u306e\u4ed5\u7d44\u307f\u3092\u767a\u898b\u3057\u307e\u3057\u3087\u3046\u3002AI\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u77e5\u80fd\u3092\u542b\u3080\u3001CX\u6226\u7565\u5bb6\u5411\u3051\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u30c8\u30ec\u30f3\u30c92024","og_description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u306e\u4ed5\u7d44\u307f\u3092\u767a\u898b\u3057\u307e\u3057\u3087\u3046\u3002AI\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u77e5\u80fd\u3092\u542b\u3080\u3001CX\u6226\u7565\u5bb6\u5411\u3051\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","og_url":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/","og_site_name":"Go Minder Japanese - Your Hub for AI and Software Trends","article_published_time":"2026-03-28T16:40:07+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u6226\u7565\u5bb6\u304c\u6ce8\u76ee\u3059\u3079\u304d\u30c8\u30ec\u30f3\u30c9","datePublished":"2026-03-28T16:40:07+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/"},"wordCount":19,"publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/","url":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u30c8\u30ec\u30f3\u30c92024","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","datePublished":"2026-03-28T16:40:07+00:00","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u9032\u5316\u306e\u4ed5\u7d44\u307f\u3092\u767a\u898b\u3057\u307e\u3057\u3087\u3046\u3002AI\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u77e5\u80fd\u3092\u542b\u3080\u3001CX\u6226\u7565\u5bb6\u5411\u3051\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#primaryimage","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/future-customer-journey-mapping-trends-whiteboard-infographic-2026.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/ja\/future-of-customer-journey-mapping-trends\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u672a\u6765\uff1aCX\u6226\u7565\u5bb6\u304c\u6ce8\u76ee\u3059\u3079\u304d\u30c8\u30ec\u30f3\u30c9"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/ja\/#website","url":"https:\/\/www.go-minder.com\/ja\/","name":"Go Minder Japanese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/ja\/#organization","name":"Go Minder Japanese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Japanese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/comments?post=348"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/348\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media\/349"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media?parent=348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/categories?post=348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/tags?post=348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}