{"id":368,"date":"2026-03-27T09:46:41","date_gmt":"2026-03-27T09:46:41","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/"},"modified":"2026-03-27T09:46:41","modified_gmt":"2026-03-27T09:46:41","slug":"retailer-journey-mapping-retention-case-study","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/","title":{"rendered":"\u5b9f\u969b\u306e\u4e8b\u4f8b\uff1a\u5c0f\u58f2\u696d\u8005\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5"},"content":{"rendered":"<p>\u73fe\u4ee3\u306e\u5c0f\u58f2\u696d\u754c\u3067\u306f\u3001\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u306f\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3088\u308a\u3082\u3057\u3070\u3057\u3070\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u591a\u984d\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cbb\u7528\u3092\u6295\u5165\u3057\u3066\u3082\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u9ad8\u3044\u96e2\u8131\u7387\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u4e2d\u898f\u6a21\u306e\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30a2\u30d1\u30ec\u30eb\u5c0f\u58f2\u696d\u8005\u306f\u3001\u307e\u3055\u306b\u3053\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u521d\u671f\u306e\u58f2\u4e0a\u306f\u5f37\u304b\u3063\u305f\u3082\u306e\u306e\u3001\u521d\u56de\u8cfc\u5165\u5f8c\u306b\u8457\u3057\u3044\u9867\u5ba2\u306e\u6e1b\u5c11\u304c\u898b\u3089\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u3001\u7d4c\u55b6\u9663\u306f\u6226\u7565\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u300c<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/strong>\u300d\u306b\u6ce8\u76ee\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u4e8b\u4f8b\u3067\u306f\u3001\u5f7c\u3089\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u5206\u6790\u3057\u3001\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u3001\u7279\u5b9a\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30c4\u30fc\u30eb\u306b\u4f9d\u5b58\u305b\u305a\u306b\u6e2c\u5b9a\u53ef\u80fd\u306a\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u305f\u5909\u66f4\u3092\u5c0e\u5165\u3057\u305f\u65b9\u6cd5\u3092\u8a73\u8ff0\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn infographic illustrating how a mid-sized apparel retailer used customer journey mapping to increase retention by 22%, featuring three customer personas (Seasonal Shopper, Brand Loyalist, New Explorer), a five-stage journey map (Awareness to Post-Purchase) with friction points like inconsistent sizing and hidden fees, strategic solutions including transparent checkout and proactive delivery updates, and measurable results: CSAT improved to 4.6\/5, return processing time reduced 40%, email engagement up 15%, and NPS increased 18 points\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\u8ab2\u984c\uff1a\u9ad8\u3044\u7372\u5f97\u7387\u3001\u4f4e\u3044\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3 \ud83d\udcc9<\/h2>\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u3092\u4e3b\u306a\u8ca9\u58f2\u30c1\u30e3\u30cd\u30eb\u3068\u3057\u3001\u7279\u5b9a\u306e\u90fd\u5e02\u306b\u5b9f\u5e97\u8217\u3092\u6301\u3064\u5c0f\u58f2\u696d\u8005\u306f\u3001\u30c7\u30fc\u30bf\u306b\u4e56\u96e2\u304c\u3042\u308b\u3053\u3068\u306b\u6c17\u3065\u304d\u307e\u3057\u305f\u3002\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\u306f\u5b89\u5b9a\u3057\u3066\u3044\u305f\u3082\u306e\u306e\u3001\u751f\u6daf\u4fa1\u5024\uff08LTV\uff09\u306f\u6a2a\u3070\u3044\u3067\u3057\u305f\u3002\u7d0460\uff05\u306e\u9867\u5ba2\u304c\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u304b\u3089\u6d88\u3048\u308b\u524d\u306b\u4e00\u5ea6\u3060\u3051\u8cfc\u5165\u3057\u305f\u306b\u3068\u3069\u307e\u3063\u3066\u3044\u305f\u306e\u3067\u3059\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306f\u3053\u308c\u3092\u5b63\u7bc0\u7684\u306a\u30c8\u30ec\u30f3\u30c9\u306e\u5f71\u97ff\u3060\u3068\u8003\u3048\u307e\u3057\u305f\u304c\u3001\u3088\u308a\u6df1\u3044\u5206\u6790\u304b\u3089\u306f\u3001\u5e83\u7bc4\u306a\u4f53\u9a13\u4e0a\u306e\u554f\u984c\u304c\u80cc\u666f\u306b\u3042\u308b\u53ef\u80fd\u6027\u304c\u793a\u5506\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u4e3b\u306a\u554f\u984c\u3068\u3057\u3066\u4ee5\u4e0b\u304c\u7279\u5b9a\u3055\u308c\u307e\u3057\u305f\uff1a<\/p>\n<ul>\n<li><strong>\u60c5\u5831\u4f1d\u9054\u306e\u65ad\u7247\u5316\uff1a<\/strong>\u8cfc\u5165\u5f8c\u306e\u30e1\u30fc\u30eb\u306f\u4e00\u822c\u7684\u306a\u5185\u5bb9\u3067\u3042\u308a\u3001\u914d\u9001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3068\u4e00\u81f4\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u3002<\/li>\n<li><strong>\u8fd4\u54c1\u30d7\u30ed\u30bb\u30b9\u306e\u6df7\u4e71\uff1a<\/strong>\u9867\u5ba2\u306f\u8fd4\u54c1\u624b\u9806\u306e\u8aac\u660e\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u3084\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u3044\u3068\u611f\u3058\u3066\u3044\u305f\u3002<\/li>\n<li><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u306e\u6b20\u5982\uff1a<\/strong>\u304a\u3059\u3059\u3081\u306f\u500b\u3005\u306e\u597d\u307f\u3067\u306f\u306a\u304f\u3001\u5e83\u3044\u30ab\u30c6\u30b4\u30ea\u306b\u57fa\u3065\u3044\u3066\u3044\u305f\u3002<\/li>\n<li><strong>\u30c1\u30e3\u30cd\u30eb\u306e\u975e\u9023\u643a\uff1a<\/strong>\u5e97\u8217\u3067\u306e\u4f53\u9a13\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u95b2\u89a7\u5c65\u6b74\u3092\u53cd\u6620\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u3002<\/li>\n<\/ul>\n<p>\u8a8d\u77e5\u304b\u3089\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u307e\u3067\u306e\u9867\u5ba2\u306e\u9053\u7b4b\u3092\u660e\u78ba\u306b\u628a\u63e1\u3067\u304d\u306a\u304b\u3063\u305f\u305f\u3081\u3001\u540c\u793e\u306f\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u52b9\u679c\u7684\u306b\u89e3\u6c7a\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u5f7c\u3089\u306f\u8cfc\u5165\u8005\u306e\u8996\u70b9\u304b\u3089\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6349\u3048\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n<h2>\u30d5\u30a7\u30fc\u30ba1\uff1a\u7bc4\u56f2\u3068\u30da\u30eb\u30bd\u30ca\u306e\u5b9a\u7fa9 \ud83d\udc65<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u53d6\u308a\u7d44\u307f\u306e\u7b2c\u4e00\u6b69\u306f\u3001\u9867\u5ba2\u304c\u5b9f\u969b\u306b\u8ab0\u3067\u3042\u308b\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3057\u305f\u3002\u4e00\u822c\u7684\u306a\u300c\u30b7\u30e7\u30c3\u30d1\u30fc\u300d\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u904e\u53bb\u306e\u30c7\u30fc\u30bf\u3068\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u57fa\u3065\u3044\u3066\u30013\u3064\u306e\u660e\u78ba\u306a\u30da\u30eb\u30bd\u30ca\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3>\u30da\u30eb\u30bd\u30caA\uff1a\u30b7\u30fc\u30ba\u30f3\u30b7\u30e7\u30c3\u30d1\u30fc<\/h3>\n<p>\u4e3b\u306b\u5927\u304d\u306a\u30bb\u30fc\u30eb\u30a4\u30d9\u30f3\u30c8\u6642\u306b\u8cfc\u5165\u3059\u308b\u3002\u4fa1\u683c\u306b\u654f\u611f\u3002\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u4ee5\u5916\u3067\u306f\u30d6\u30e9\u30f3\u30c9\u30b3\u30f3\u30c6\u30f3\u30c4\u3078\u306e\u95a2\u4e0e\u304c\u4f4e\u3044\u3002<\/p>\n<h3>\u30da\u30eb\u30bd\u30caB\uff1a\u30d6\u30e9\u30f3\u30c9\u5fe0\u5b9f\u8005<\/h3>\n<p>\u30bb\u30fc\u30eb\u306e\u6709\u7121\u306b\u95a2\u308f\u3089\u305a\u983b\u7e41\u306b\u8cfc\u5165\u3059\u308b\u3002\u54c1\u8cea\u3068\u4e00\u8cab\u6027\u3092\u91cd\u8996\u3059\u308b\u3002\u4f53\u9a13\u304c\u30b9\u30e0\u30fc\u30ba\u3067\u3042\u308c\u3070\u3001\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u306e\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002<\/p>\n<h3>\u30da\u30eb\u30bd\u30caC\uff1a\u65b0\u3057\u3044\u63a2\u6c42\u8005<\/h3>\n<p>\u30d6\u30e9\u30f3\u30c9\u3092\u6700\u8fd1\u767a\u898b\u3057\u305f\u30022\u56de\u76ee\u306e\u8cfc\u5165\u3092\u6c7a\u3081\u308b\u524d\u306b\u3001\u30ac\u30a4\u30c9\u3084\u5b89\u5fc3\u611f\u304c\u5fc5\u8981\u3002<\/p>\n<p>\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u5404\u30b0\u30eb\u30fc\u30d7\u3054\u3068\u306e\u5177\u4f53\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u304d\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u6226\u7565\u304c\u5404\u30bf\u30a4\u30d7\u306e\u8cfc\u5165\u8005\u306e\u5177\u4f53\u7684\u306a\u52d5\u6a5f\u306b\u5fdc\u3058\u305f\u3082\u306e\u306b\u306a\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h2>\u30d5\u30a7\u30fc\u30ba2\uff1a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u30de\u30c3\u30d4\u30f3\u30b0 \ud83d\uddfa\ufe0f<\/h2>\n<p>\u30da\u30eb\u30bd\u30ca\u3092\u660e\u78ba\u306b\u3057\u305f\u5f8c\u3001\u30c1\u30fc\u30e0\u306f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u884c\u3046\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u30de\u30c3\u30d7\u306f5\u3064\u306e\u4e3b\u8981\u306a\u6bb5\u968e\u306b\u5206\u3051\u3089\u308c\u307e\u3057\u305f\uff1a<\/p>\n<ol>\n<li><strong>\u8a8d\u77e5\uff1a<\/strong>\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3092\u898b\u3064\u3051\u305f\u65b9\u6cd5\u3002<\/li>\n<li><strong>\u691c\u8a0e\uff1a<\/strong> \u5546\u54c1\u306e\u8abf\u67fb\u3068\u9078\u629e\u80a2\u306e\u6bd4\u8f03\u3002<\/li>\n<li><strong>\u8cfc\u5165\uff1a<\/strong> \u53d6\u5f15\u306e\u30d7\u30ed\u30bb\u30b9\u3002<\/li>\n<li><strong>\u914d\u4fe1\uff1a<\/strong> \u5546\u54c1\u3092\u53d7\u3051\u53d6\u308a\u3001\u958b\u5c01\u3059\u308b\u3002<\/li>\n<li><strong>\u8cfc\u5165\u5f8c\uff1a<\/strong> \u4f7f\u7528\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u304a\u3088\u3073\u518d\u8cfc\u5165\u306e\u53ef\u80fd\u6027\u3002<\/li>\n<\/ol>\n<p> \u30c1\u30fc\u30e0\u306f\u3053\u306e\u30de\u30c3\u30d7\u3092\u57cb\u3081\u308b\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30ed\u30b0\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u5206\u6790\u30c7\u30fc\u30bf\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30b3\u30e1\u30f3\u30c8\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u305f\u3002\u5f7c\u3089\u306f\u6a5f\u80fd\u7684\u306a\u884c\u52d5\u3060\u3051\u3067\u306a\u304f\u3001\u5404\u6bb5\u968e\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u611f\u60c5\u72b6\u614b\u306b\u7279\u306b\u6ce8\u76ee\u3057\u305f\u3002<\/p>\n<h3>\u521d\u671f\u30de\u30c3\u30d7\u304b\u3089\u306e\u4e3b\u306a\u767a\u898b<\/h3>\n<p>\u30de\u30c3\u30d4\u30f3\u30b0\u4f5c\u696d\u306e\u904e\u7a0b\u3067\u3001\u7d4c\u55b6\u30c1\u30fc\u30e0\u304c\u4ee5\u524d\u306f\u6c17\u3065\u304b\u306a\u304b\u3063\u305f\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u3063\u305f\u3002<\/p>\n<table border=\"1\" cellpadding=\"10\" cellspacing=\"0\">\n<thead>\n<tr>\n<th>\u6bb5\u968e<\/th>\n<th>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/th>\n<th>\u7279\u5b9a\u3055\u308c\u305f\u8ab2\u984c<\/th>\n<th>\u611f\u60c5\u7684\u5f71\u97ff<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u691c\u8a0e<\/td>\n<td>\u5546\u54c1\u30da\u30fc\u30b8<\/td>\n<td>\u30b5\u30a4\u30ba\u8868\u304c\u30ab\u30c6\u30b4\u30ea\u9593\u3067\u4e00\u8cab\u6027\u304c\u306a\u304b\u3063\u305f\u3002<\/td>\n<td>\u4e0d\u5b89<\/td>\n<\/tr>\n<tr>\n<td>\u8cfc\u5165<\/td>\n<td>\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8<\/td>\n<td>\u96a0\u308c\u305f\u624b\u6570\u6599\u304c\u6700\u7d42\u6bb5\u968e\u3067\u8868\u793a\u3055\u308c\u305f\u3002<\/td>\n<td>\u30a4\u30e9\u30a4\u30e9<\/td>\n<\/tr>\n<tr>\n<td>\u914d\u4fe1<\/td>\n<td>\u914d\u9001\u901a\u77e5<\/td>\n<td>\u66f4\u65b0\u304c24\u6642\u9593\u9045\u308c\u305f\u3002<\/td>\n<td>\u4e0d\u8010\u6027<\/td>\n<\/tr>\n<tr>\n<td>\u8cfc\u5165\u5f8c<\/td>\n<td>\u8fd4\u54c1\u30dd\u30fc\u30bf\u30eb<\/td>\n<td>\u624b\u9806\u304c\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09\u306e\u4e2d\u306b\u57cb\u3082\u308c\u3066\u3044\u305f\u3002<\/td>\n<td>\u6df7\u4e71<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u30d5\u30a7\u30fc\u30ba3\uff1a\u6469\u64e6\u3068\u611f\u60c5\u306e\u5206\u6790 \ud83d\udd0d<\/h2>\n<p>\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u6226\u3044\u306e\u534a\u5206\u306b\u3059\u304e\u306a\u304b\u3063\u305f\u3002\u30c1\u30fc\u30e0\u306f\u80cc\u5f8c\u306b\u3042\u308b\u539f\u56e0\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u3002\u5f7c\u3089\u306f\u96e2\u8131\u3057\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u884c\u3063\u305f\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304b\u3089\u3001\u88fd\u54c1\u306e\u54c1\u8cea\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u65c5\u306e\u4e2d\u3067\u7bc9\u304b\u308c\u305f\u4fe1\u983c\u304c\u554f\u984c\u306e\u672c\u8cea\u3067\u3042\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u3002<\/p>\n<p><strong>\u4f8b1\uff1a\u30b5\u30a4\u30ba\u3078\u306e\u4e0d\u5b89<\/strong><br \/>\n\u9867\u5ba2\u306f\u30d5\u30a3\u30c3\u30c8\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306b\u8907\u6570\u306e\u30b5\u30a4\u30ba\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u3092\u305f\u3081\u3089\u3063\u305f\u3002\u8fd4\u54c1\u30d7\u30ed\u30bb\u30b9\u304c\u30ea\u30b9\u30af\u304c\u3042\u308b\u3068\u611f\u3058\u305f\u304b\u3089\u3067\u3042\u308b\u3002\u914d\u9001\u6599\u3092\u8acb\u6c42\u3055\u308c\u305f\u308a\u3001\u5bfe\u5fdc\u304c\u8fd4\u3063\u3066\u3053\u306a\u3044\u3053\u3068\u3092\u6050\u308c\u3066\u3044\u305f\u3002<\/p>\n<p><strong>\u4f8b2\uff1a\u914d\u9001\u306e\u30d6\u30e9\u30c3\u30af\u30db\u30fc\u30eb<\/strong><br \/>\n\u6ce8\u6587\u304c\u5b8c\u4e86\u3059\u308b\u3068\u3001\u9867\u5ba2\u306f\u97f3\u6c99\u6c70\u304c\u306a\u304f\u306a\u308b\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u66f4\u65b0\u304c\u306a\u3044\u305f\u3081\u3001\u8377\u7269\u304c\u7d1b\u5931\u3057\u305f\u304b\u3001\u30d7\u30ed\u30bb\u30b9\u304c\u5931\u6557\u3057\u305f\u3068\u5224\u65ad\u3057\u305f\u3002\u3053\u306e\u900f\u660e\u6027\u306e\u6b20\u5982\u304c\u3001\u65b0\u3057\u3044\u5546\u54c1\u3092\u53d7\u3051\u53d6\u308b\u559c\u3073\u3092\u6d88\u3057\u53bb\u3063\u305f\u3002<\/p>\n<p><strong>\u4f8b3\uff1a\u8cfc\u5165\u5f8c\u306e\u6c88\u9ed9<\/strong><br \/>\n\u914d\u9001\u5f8c\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u6570\u9031\u9593\u6c88\u9ed9\u3057\u305f\u3002\u88fd\u54c1\u304c\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3001\u9867\u5ba2\u304c\u52a9\u3051\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u304b\u78ba\u8a8d\u3059\u308b\u9023\u7d61\u304c\u306a\u304b\u3063\u305f\u3002\u9867\u5ba2\u306b\u306f\u3001\u53d6\u5f15\u304c\u8ca9\u58f2\u3067\u7d42\u308f\u3063\u3066\u3057\u307e\u3063\u305f\u3068\u4f1d\u308f\u3063\u305f\u3002<\/p>\n<h2>\u30d5\u30a7\u30fc\u30ba4\uff1a\u6226\u7565\u7684\u5b9f\u65bd \ud83d\udee0\ufe0f<\/h2>\n<p>\u6d1e\u5bdf\u306b\u57fa\u3065\u304d\u3001\u5c0f\u58f2\u696d\u8005\u306f\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u5bfe\u7b56\u3092\u8907\u6570\u958b\u767a\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u5909\u66f4\u306f\u3001\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u57fa\u76e4\u3092\u5c0e\u5165\u305b\u305a\u306b\u3001\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u7269\u7406\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u306b\u5c55\u958b\u3055\u308c\u305f\u3002\u7126\u70b9\u306f\u30d7\u30ed\u30bb\u30b9\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u7f6e\u304b\u308c\u305f\u3002<\/p>\n<h3>1. \u5546\u54c1\u60c5\u5831\u306e\u6a19\u6e96\u5316<\/h3>\n<p>\u30c1\u30fc\u30e0\u306f\u3059\u3079\u3066\u306e\u5546\u54c1\u30da\u30fc\u30b8\u3092\u7cbe\u67fb\u3057\u3001\u30b5\u30a4\u30ba\u30ac\u30a4\u30c9\u304c\u4e00\u8cab\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u305f\u3002\u7570\u306a\u308b\u4f53\u578b\u3067\u306e\u30d5\u30a3\u30c3\u30c8\u3092\u793a\u3059\u30e6\u30fc\u30b6\u30fc\u751f\u6210\u753b\u50cf\u3092\u8ffd\u52a0\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u30b5\u30a4\u30ba\u9078\u3073\u306b\u4f34\u3046\u4e0d\u5b89\u304c\u8efd\u6e1b\u3055\u308c\u305f\u3002<\/p>\n<h3>2. \u900f\u660e\u6027\u306e\u3042\u308b\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u30d7\u30ed\u30bb\u30b9<\/h3>\n<p>\u3059\u3079\u3066\u306e\u7a0e\u91d1\u3068\u914d\u9001\u8cbb\u7528\u304c\u3001\u6700\u7d42\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u30b9\u30c6\u30c3\u30d7\u3060\u3051\u3067\u306a\u304f\u3001\u5546\u54c1\u30da\u30fc\u30b8\u3068\u30ab\u30fc\u30c8\u306b\u3082\u8868\u793a\u3055\u308c\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30fc\u30c8\u653e\u68c4\u3084\u305d\u306e\u5f8c\u306e\u4e0d\u4fe1\u611f\u3092\u5f15\u304d\u8d77\u3053\u3059\u300c\u30b7\u30e7\u30c3\u30af\u300d\u304c\u89e3\u6d88\u3055\u308c\u305f\u3002<\/p>\n<h3>3. \u4e3b\u52d5\u7684\u306a\u914d\u9001\u72b6\u6cc1\u306e\u66f4\u65b0<\/h3>\n<p>\u914d\u9001\u696d\u8005\u304c\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u66f4\u65b0\u3059\u308b\u306e\u3092\u5f85\u3064\u4ee3\u308f\u308a\u306b\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u91cd\u8981\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3067\u901a\u77e5\u3092\u30d7\u30c3\u30b7\u30e5\u3057\u59cb\u3081\u305f\uff1a\u6ce8\u6587\u78ba\u5b9a\u3001\u51fa\u8377\u6e08\u307f\u3001\u914d\u9054\u4e2d\u3001\u914d\u9054\u5b8c\u4e86\u3002\u9867\u5ba2\u304c\u5c0b\u306d\u308b\u5fc5\u8981\u306a\u304f\u3001\u60c5\u5831\u304c\u5e38\u306b\u6700\u65b0\u3067\u3042\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u305f\u3002<\/p>\n<h3>4. \u30a6\u30a7\u30eb\u30ab\u30e0\u30d0\u30c3\u30af\u30d7\u30ed\u30b0\u30e9\u30e0<\/h3>\n<p>\u65b0\u3057\u3044\u8cfc\u5165\u5f8c\u306e\u30e1\u30fc\u30eb\u30b7\u30fc\u30b1\u30f3\u30b9\u304c\u5c0e\u5165\u3055\u308c\u305f\u3002\u3059\u3050\u306b\u8ca9\u58f2\u3092\u6c42\u3081\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4fa1\u5024\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u3002<\/p>\n<ul>\n<li><strong>1\u65e5\u76ee\uff1a<\/strong>\u6ce8\u6587\u78ba\u8a8d\u3068\u304a\u624b\u5165\u308c\u65b9\u6cd5\u306e\u6848\u5185\u3002<\/li>\n<li><strong>5\u65e5\u76ee\uff1a<\/strong>\u305d\u306e\u30a2\u30a4\u30c6\u30e0\u306e\u7740\u3053\u306a\u3057\u65b9\u3002<\/li>\n<li><strong>30\u65e5\u76ee\uff1a<\/strong>\u4f55\u304b\u5fc5\u8981\u306a\u3053\u3068\u304c\u306a\u3044\u304b\u78ba\u8a8d\u3059\u308b\u9023\u7d61\u3002<\/li>\n<li><strong>60\u65e5\u76ee\uff1a<\/strong>\u5f53\u521d\u306e\u8cfc\u5165\u306b\u57fa\u3065\u3044\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u304a\u3059\u3059\u3081\u3002<\/li>\n<\/ul>\n<h3>5. \u8fd4\u54c1\u306e\u7c21\u7d20\u5316<\/h3>\n<p>\u8fd4\u54c1\u30dd\u30ea\u30b7\u30fc\u304c\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u518d\u69cb\u6210\u3055\u308c\u305f\u3002\u68b1\u5305\u660e\u7d30\u66f8\u306bQR\u30b3\u30fc\u30c9\u304c\u8ffd\u52a0\u3055\u308c\u3001\u9867\u5ba2\u306f\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u305b\u305a\u306b\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u304b\u3089\u3059\u3050\u306b\u30e9\u30d9\u30eb\u3092\u5370\u5237\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3002<\/p>\n<h2>\u30d5\u30a7\u30fc\u30ba5\uff1a\u7d50\u679c\u306e\u6e2c\u5b9a \ud83d\udcca<\/h2>\n<p>\u3053\u308c\u3089\u306e\u65c5\u306e\u6539\u5584\u30926\u304b\u6708\u9593\u5b9f\u65bd\u3057\u305f\u5f8c\u3001\u5c0f\u58f2\u696d\u8005\u306f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u305d\u306e\u5f71\u97ff\u3092\u8a55\u4fa1\u3057\u305f\u3002\u76ee\u6a19\u306f\u3001\u7372\u5f97\u7387\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3060\u3063\u305f\u3002<\/p>\n<p>\u7d50\u679c\u306f\u4e3b\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u306b\u304a\u3044\u3066\u6709\u610f\u3067\u3042\u3063\u305f\uff1a<\/p>\n<ul>\n<li><strong>\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u7387\uff1a<\/strong>\u524d\u5e74\u6bd422%\u5897\u52a0\u3057\u305f\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\uff1a<\/strong>5\u6bb5\u968e\u4e2d\u30013.5\u304b\u30894.6\u306b\u4e0a\u6607\u3057\u305f\u3002<\/li>\n<li><strong>\u8fd4\u54c1\u51e6\u7406\u6642\u9593\uff1a<\/strong>\u7c21\u7d20\u5316\u3055\u308c\u305f\u30dd\u30fc\u30bf\u30eb\u306b\u3088\u308a\u300140%\u524a\u6e1b\u3055\u308c\u305f\u3002<\/li>\n<li><strong>\u30e1\u30fc\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff1a<\/strong>\u8cfc\u5165\u5f8c\u306e\u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u304c15%\u5411\u4e0a\u3057\u305f\u3002<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\uff1a<\/strong>18\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3057\u305f\u3002<\/li>\n<\/ul>\n<h2>\u5c0f\u58f2\u696d\u8005\u5411\u3051\u306e\u4e3b\u306a\u6559\u8a13 \ud83e\udde0<\/h2>\n<p>\u3053\u306e\u4e8b\u4f8b\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u304c\u5358\u306a\u308b\u7406\u8ad6\u7684\u6f14\u7fd2\u3067\u306f\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u306e\u5b9f\u7528\u7684\u306a\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002\u4ed6\u306e\u5c0f\u58f2\u696d\u8005\u306f\u3001\u3053\u308c\u3089\u306e\u6559\u8a13\u3092\u81ea\u793e\u306e\u904b\u55b6\u306b\u9069\u7528\u3067\u304d\u308b\u3002<\/p>\n<h3>1. \u30c7\u30fc\u30bf\u306f\u5b9f\u884c\u53ef\u80fd\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044<\/h3>\n<p>\u5909\u5316\u306b\u3064\u306a\u304c\u3089\u306a\u3044\u306a\u3089\u3070\u3001\u30c7\u30fc\u30bf\u53ce\u96c6\u306f\u7121\u610f\u5473\u3067\u3042\u308b\u3002\u5c0f\u58f2\u696d\u8005\u306f\u5358\u306b\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u305f\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u4e2d\u3067\u7279\u5b9a\u3055\u308c\u305f\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u884c\u52d5\u3092\u8d77\u3053\u3057\u305f\u3002<\/p>\n<h3>2. \u611f\u60c5\u304c\u610f\u601d\u6c7a\u5b9a\u3092\u5de6\u53f3\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u306f\u8ad6\u7406\u3060\u3051\u3067\u8cfc\u5165\u3059\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u3002\u5f7c\u3089\u306f\u81ea\u5206\u306e\u6c17\u6301\u3061\u306b\u57fa\u3065\u3044\u3066\u8cfc\u5165\u3059\u308b\u3002\u65c5\u306e\u904e\u7a0b\u3067\u306e\u4e0d\u5b89\u3084\u30a4\u30e9\u30a4\u30e9\u3092\u6e1b\u3089\u3059\u3053\u3068\u306f\u3001\u4fa1\u683c\u3092\u4e0b\u3052\u308b\u306e\u3068\u540c\u3058\u304f\u3089\u3044\u91cd\u8981\u3067\u3042\u308b\u3002<\/p>\n<h3>3. \u30c1\u30e3\u30cd\u30eb\u9593\u306e\u4e00\u8cab\u6027<\/h3>\n<p>\u9867\u5ba2\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u8cb7\u3044\u7269\u3059\u308b\u304b\u5e97\u982d\u3067\u8cb7\u3044\u7269\u3059\u308b\u304b\u306b\u95a2\u308f\u3089\u305a\u3001\u4f53\u9a13\u306f\u30b9\u30e0\u30fc\u30ba\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u9023\u643a\u306e\u53d6\u308c\u3066\u3044\u306a\u3044\u30c1\u30e3\u30cd\u30eb\u306f\u6df7\u4e71\u3092\u751f\u307f\u3001\u4fe1\u983c\u3092\u640d\u306a\u3046\u3002<\/p>\n<h3>4. \u6c88\u9ed9\u306f\u30b7\u30b0\u30ca\u30eb\u3067\u3042\u308b<\/h3>\n<p>\u8cfc\u5165\u5f8c\u3001\u6c88\u9ed9\u306f\u653e\u68c4\u3055\u308c\u305f\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u308b\u3002\u60c5\u5831\u63d0\u4f9b\u3060\u3051\u3067\u3082\u69cb\u308f\u306a\u3044\u304c\u3001\u7d99\u7d9a\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u8a18\u61b6\u306b\u7559\u3081\u3066\u304a\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n<h3>5. \u30eb\u30fc\u30d7\u306b\u3088\u308b\u6539\u5584\u304c\u5fc5\u8981\u3067\u3042\u308b<\/h3>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u4e00\u5ea6\u9650\u308a\u306e\u6587\u66f8\u3067\u306f\u306a\u304b\u3063\u305f\u3002\u30c1\u30fc\u30e0\u306f\u5b63\u7bc0\u306e\u5909\u5316\u3084\u65b0\u3057\u3044\u9867\u5ba2\u884c\u52d5\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u56db\u534a\u671f\u3054\u3068\u306b\u898b\u76f4\u3057\u3092\u884c\u3063\u305f\u3002<\/p>\n<h2>\u907f\u3051\u305f\u3044\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74 \u26a0\ufe0f<\/h2>\n<p>\u5c0f\u58f2\u696d\u8005\u304c\u6210\u529f\u3057\u305f\u4e00\u65b9\u3067\u3001\u591a\u304f\u306e\u7d44\u7e54\u306f\u985e\u4f3c\u306e\u53d6\u308a\u7d44\u307f\u3067\u82e6\u6226\u3057\u3066\u3044\u308b\u3002\u81ea\u793e\u306e\u6226\u7565\u3092\u5b9f\u884c\u3059\u308b\u969b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u4e00\u822c\u7684\u306a\u30df\u30b9\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30d7\u30ed\u30bb\u30b9\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u4eba\u7269\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u306f\u306a\u3044\uff1a<\/strong>\u9867\u5ba2\u304c\u4f53\u9a13\u3059\u308b\u5185\u5bb9\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u304c\u884c\u3063\u3066\u3044\u308b\u3053\u3068\u3060\u3051\u306b\u6ce8\u76ee\u3059\u308b\u3053\u3068\u3002<\/li>\n<li><strong>\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7121\u8996\u3059\u308b\uff1a<\/strong>\u30de\u30c3\u30d7\u4f5c\u6210\u306e\u305f\u3081\u306b\u3001\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u3060\u3051\u306b\u6ce8\u76ee\u3059\u308b\u3053\u3068\u3002<\/li>\n<li><strong>\u30de\u30c3\u30d7\u3092\u8907\u96d1\u306b\u3057\u3059\u304e\u308b\u3053\u3068\uff1a<\/strong> \u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u7406\u89e3\u3067\u304d\u305a\u3001\u4f7f\u3044\u3053\u306a\u305b\u306a\u3044\u307b\u3069\u8907\u96d1\u306a\u6587\u66f8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3002<\/li>\n<li><strong>\u5171\u6709\u3057\u306a\u3044\u3053\u3068\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u7269\u6d41\u90e8\u9580\u3068\u5171\u6709\u305b\u305a\u306b\u3001\u5730\u56f3\u30921\u3064\u306e\u90e8\u9580\u306b\u9589\u3058\u8fbc\u3081\u308b\u3002<\/li>\n<\/ul>\n<h2>\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6587\u5316\u3092\u69cb\u7bc9\u3059\u308b \ud83c\udf31<\/h2>\n<p>\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u3053\u306e\u53d6\u308a\u7d44\u307f\u306e\u6210\u529f\u306f\u4f01\u696d\u6587\u5316\u306e\u5909\u5316\u306b\u8d77\u56e0\u3057\u305f\u3002\u7d4c\u55b6\u30c1\u30fc\u30e0\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u4ee5\u4e0a\u306e\u6838\u5fc3\u4fa1\u5024\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u305f\u3002\u5f93\u696d\u54e1\u304c\u81ea\u5206\u306e\u5f79\u5272\u304c\u9867\u5ba2\u306e\u65c5\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3068\u3001\u3088\u308a\u826f\u3044\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u7269\u6d41\u30c1\u30fc\u30e0\u306f\u9045\u5ef6\u304c\u9867\u5ba2\u306e\u611f\u60c5\u72b6\u614b\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u7406\u89e3\u3057\u305f\u3053\u3068\u3067\u3001\u914d\u9054\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3088\u308a\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3002\u30c7\u30b6\u30a4\u30f3\u30c1\u30fc\u30e0\u306f\u3001\u6469\u64e6\u304c\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u7406\u89e3\u3057\u305f\u305f\u3081\u3001\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u30d5\u30ed\u30fc\u306b\u3088\u308a\u6ce8\u610f\u3092\u6255\u3046\u3088\u3046\u306b\u306a\u3063\u305f\u3002\u3053\u306e\u6574\u5408\u6027\u3053\u305d\u304c\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u771f\u306e\u529b\u3067\u3042\u308b\u3002<\/p>\n<h2>\u7d50\u8ad6 \ud83c\udfc1<\/h2>\n<p>\u5c0f\u58f2\u696d\u306b\u304a\u3051\u308b\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u5411\u4e0a\u306b\u306f\u3001\u5272\u5f15\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30dd\u30a4\u30f3\u30c8\u4ee5\u4e0a\u306e\u3082\u306e\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\u9867\u5ba2\u306e\u9053\u306e\u308a\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u5909\u66f4\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u5c0f\u58f2\u696d\u8005\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u6839\u672c\u304b\u3089\u5909\u9769\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u306f\u5358\u306a\u308b\u6570\u5024\u306e\u5411\u4e0a\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u3088\u308a\u5f37\u56fa\u306a\u30d6\u30e9\u30f3\u30c9\u8a55\u4fa1\u3068\u3001\u3088\u308a\u5fe0\u5b9f\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u5f62\u6210\u3092\u3082\u305f\u3089\u3057\u305f\u3002<\/p>\n<p>\u96e2\u8131\u7387\u3092\u4f4e\u6e1b\u3057\u305f\u3044\u3042\u3089\u3086\u308b\u7d44\u7e54\u306b\u3068\u3063\u3066\u3001\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u9867\u5ba2\u306e\u65c5\u3092\u691c\u8a3c\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002\u9867\u5ba2\u304c\u3069\u3053\u3067\u3064\u307e\u305a\u3044\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u3053\u3067\u6df7\u4e71\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u3053\u3067\u559c\u3073\u3092\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u3092\u554f\u3046\u3079\u304d\u3060\u3002\u305d\u306e\u5f8c\u3001\u524d\u8005\u3092\u6539\u5584\u3057\u3001\u5f8c\u8005\u3092\u5f37\u5316\u3059\u308b\u884c\u52d5\u3092\u53d6\u308b\u3079\u304d\u3067\u3042\u308b\u3002\u3053\u308c\u304c\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u306e\u57fa\u76e4\u3068\u306a\u308b\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u73fe\u4ee3\u306e\u5c0f\u58f2\u696d\u754c\u3067\u306f\u3001\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u306f\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u3092&hellip;<\/p>\n","protected":false},"author":1,"featured_media":369,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u5c0f\u58f2\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u4e8b\u4f8b\u7814\u7a76\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6210\u529f","_yoast_wpseo_metadesc":"\u5c0f\u58f2\u696d\u8005\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3088\u3046\u3002\u3053\u306e\u73fe\u5b9f\u4e16\u754c\u306e\u4e8b\u4f8b\u7814\u7a76\u306b\u304a\u3051\u308b\u6226\u7565\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3001\u6210\u679c\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-368","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5c0f\u58f2\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u4e8b\u4f8b\u7814\u7a76\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6210\u529f<\/title>\n<meta name=\"description\" content=\"\u5c0f\u58f2\u696d\u8005\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3088\u3046\u3002\u3053\u306e\u73fe\u5b9f\u4e16\u754c\u306e\u4e8b\u4f8b\u7814\u7a76\u306b\u304a\u3051\u308b\u6226\u7565\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3001\u6210\u679c\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5c0f\u58f2\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u4e8b\u4f8b\u7814\u7a76\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6210\u529f\" \/>\n<meta property=\"og:description\" content=\"\u5c0f\u58f2\u696d\u8005\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3088\u3046\u3002\u3053\u306e\u73fe\u5b9f\u4e16\u754c\u306e\u4e8b\u4f8b\u7814\u7a76\u306b\u304a\u3051\u308b\u6226\u7565\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3001\u6210\u679c\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Japanese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-27T09:46:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u5b9f\u969b\u306e\u4e8b\u4f8b\uff1a\u5c0f\u58f2\u696d\u8005\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\",\"datePublished\":\"2026-03-27T09:46:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/\"},\"wordCount\":8,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/\",\"name\":\"\u5c0f\u58f2\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u4e8b\u4f8b\u7814\u7a76\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6210\u529f\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg\",\"datePublished\":\"2026-03-27T09:46:41+00:00\",\"description\":\"\u5c0f\u58f2\u696d\u8005\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3088\u3046\u3002\u3053\u306e\u73fe\u5b9f\u4e16\u754c\u306e\u4e8b\u4f8b\u7814\u7a76\u306b\u304a\u3051\u308b\u6226\u7565\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3001\u6210\u679c\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5b9f\u969b\u306e\u4e8b\u4f8b\uff1a\u5c0f\u58f2\u696d\u8005\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Japanese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5c0f\u58f2\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u4e8b\u4f8b\u7814\u7a76\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6210\u529f","description":"\u5c0f\u58f2\u696d\u8005\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3088\u3046\u3002\u3053\u306e\u73fe\u5b9f\u4e16\u754c\u306e\u4e8b\u4f8b\u7814\u7a76\u306b\u304a\u3051\u308b\u6226\u7565\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3001\u6210\u679c\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/","og_locale":"ja_JP","og_type":"article","og_title":"\u5c0f\u58f2\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u4e8b\u4f8b\u7814\u7a76\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6210\u529f","og_description":"\u5c0f\u58f2\u696d\u8005\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3088\u3046\u3002\u3053\u306e\u73fe\u5b9f\u4e16\u754c\u306e\u4e8b\u4f8b\u7814\u7a76\u306b\u304a\u3051\u308b\u6226\u7565\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3001\u6210\u679c\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","og_url":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/","og_site_name":"Go Minder Japanese - Your Hub for AI and Software Trends","article_published_time":"2026-03-27T09:46:41+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u5b9f\u969b\u306e\u4e8b\u4f8b\uff1a\u5c0f\u58f2\u696d\u8005\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5","datePublished":"2026-03-27T09:46:41+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/"},"wordCount":8,"publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/","url":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/","name":"\u5c0f\u58f2\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u4e8b\u4f8b\u7814\u7a76\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6210\u529f","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg","datePublished":"2026-03-27T09:46:41+00:00","description":"\u5c0f\u58f2\u696d\u8005\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3088\u3046\u3002\u3053\u306e\u73fe\u5b9f\u4e16\u754c\u306e\u4e8b\u4f8b\u7814\u7a76\u306b\u304a\u3051\u308b\u6226\u7565\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3001\u6210\u679c\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#primaryimage","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/retail-customer-journey-mapping-retention-case-study-infographic.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/ja\/retailer-journey-mapping-retention-case-study\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u5b9f\u969b\u306e\u4e8b\u4f8b\uff1a\u5c0f\u58f2\u696d\u8005\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u305f\u65b9\u6cd5"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/ja\/#website","url":"https:\/\/www.go-minder.com\/ja\/","name":"Go Minder Japanese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/ja\/#organization","name":"Go Minder Japanese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Japanese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/comments?post=368"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/368\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media\/369"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media?parent=368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/categories?post=368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/tags?post=368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}