{"id":378,"date":"2026-03-27T07:42:43","date_gmt":"2026-03-27T07:42:43","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/"},"modified":"2026-03-27T07:42:43","modified_gmt":"2026-03-27T07:42:43","slug":"customer-journey-mapping-templates-guide","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff1a\u65b0\u9032\u6226\u7565\u5bb6\u5411\u3051\u306e\u308f\u304b\u308a\u3084\u3059\u3044\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9"},"content":{"rendered":"<p>\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308b\u304b\u3092\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u3001\u6210\u9577\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u6700\u521d\u306e\u8a8d\u77e5\u306e\u77ac\u9593\u304b\u3089\u9577\u671f\u7684\u306a\u5fe0\u8aa0\u5fc3\u306b\u81f3\u308b\u307e\u3067\u306e\u5168\u4f53\u30d7\u30ed\u30bb\u30b9\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30bc\u30ed\u304b\u3089\u59cb\u3081\u308b\u306e\u306f\u91cd\u304f\u611f\u3058\u3089\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3053\u3053\u306b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u51fa\u756a\u3067\u3059\u3002\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u69cb\u9020\u3092\u63d0\u4f9b\u3057\u3001\u91cd\u8981\u306a\u8a73\u7d30\u3092\u898b\u9003\u3055\u306a\u3044\u3088\u3046\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ac\u30a4\u30c9\u306f\u3001\u65b0\u9032\u6226\u7565\u5bb6\u5411\u3051\u306b\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u53c2\u8003\u3068\u306a\u308b\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30de\u30c3\u30d7\u306e\u69cb\u9020\u3001\u5229\u7528\u53ef\u80fd\u306a\u3055\u307e\u3056\u307e\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u7a2e\u985e\u3001\u305d\u3057\u3066\u8907\u96d1\u306a\u5c02\u9580\u7528\u8a9e\u306b\u983c\u3089\u305a\u306b\u52b9\u679c\u7684\u306b\u4f7f\u3046\u65b9\u6cd5\u306b\u3064\u3044\u3066\u63a2\u308a\u307e\u3059\u3002\u6700\u7d42\u7684\u306b\u306f\u3001\u5b9f\u969b\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u4fc3\u3059\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u65b9\u6cd5\u3092\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Child-style hand-drawn infographic illustrating customer journey mapping templates for new strategists, featuring a colorful winding path with awareness to loyalty stages, persona character, touchpoint icons, emotion faces, pain point obstacles, opportunity stars, and four template types: Current State, Future State, Day-in-the-Life, and Service Blueprint\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg\"\/><\/figure>\n<\/div>\n<h2>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u6838\u5fc3\u7684\u306a\u8981\u7d20\u3092\u7406\u89e3\u3059\u308b \ud83e\udde9<\/h2>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u9078\u629e\u3059\u308b\u524d\u306b\u3001\u30de\u30c3\u30d7\u304c\u6709\u52b9\u3067\u3042\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u8981\u7d20\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u5358\u306a\u308b\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3067\u306f\u306a\u304f\u3001\u4eba\u9593\u306e\u4f53\u9a13\u3092\u63cf\u3044\u305f\u7269\u8a9e\u3067\u3059\u3002\u6709\u7528\u306a\u30de\u30c3\u30d7\u306b\u306f\u3001\u7279\u5b9a\u306e\u8981\u7d20\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30da\u30eb\u30bd\u30ca\uff1a<\/strong>\u3053\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f53\u9a13\u3059\u308b\u306e\u306f\u8ab0\u3067\u3059\u304b\uff1f\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u3001\u518d\u8a2a\u30e6\u30fc\u30b6\u30fc\u3001\u3042\u308b\u3044\u306f\u554f\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u3067\u3057\u3087\u3046\u304b\uff1f<\/li>\n<li><strong>\u6bb5\u968e\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u7d4c\u9a13\u3059\u308b\u4e0a\u4f4d\u30ec\u30d9\u30eb\u306e\u6bb5\u968e\u3002\u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\u3001\u7dad\u6301\u306e\u5404\u6bb5\u968e\u3092\u542b\u307f\u307e\u3059\u3002<\/li>\n<li><strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff1a<\/strong>\u5177\u4f53\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u306e\u77ac\u9593\u3002\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u306e\u958b\u5c01\u306a\u3069\u3002<\/li>\n<li><strong>\u611f\u60c5\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u306f\u5404\u6bb5\u968e\u3067\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u3044\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\uff1f\u3053\u308c\u306f\u901a\u5e38\u3001\u66f2\u7dda\u3084\u30b9\u30b1\u30fc\u30eb\u3067\u8a18\u9332\u3055\u308c\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30e3\u30cd\u30eb\uff1a<\/strong>\u76f8\u4e92\u4f5c\u7528\u306f\u3069\u3053\u3067\u884c\u308f\u308c\u307e\u3059\u304b\uff1f\u30e2\u30d0\u30a4\u30eb\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3001\u5bfe\u9762\u3001\u307e\u305f\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u3057\u3087\u3046\u304b\uff1f<\/li>\n<li><strong>\u8ab2\u984c\u30dd\u30a4\u30f3\u30c8\uff1a<\/strong>\u3069\u3053\u3067\u6469\u64e6\u304c\u751f\u3058\u307e\u3059\u304b\uff1f\u30e6\u30fc\u30b6\u30fc\u304c\u524d\u9032\u3067\u304d\u306a\u304f\u306a\u308b\u539f\u56e0\u306f\u4f55\u3067\u3059\u304b\uff1f<\/li>\n<li><strong>\u6a5f\u4f1a\uff1a<\/strong>\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4f55\u3092\u6539\u5584\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u304b\uff1f<\/li>\n<\/ul>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u3053\u308c\u3089\u306e\u8981\u7d20\u306f\u901a\u5e38\u3001\u4e8b\u524d\u306b\u914d\u7f6e\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ec\u30a4\u30a2\u30a6\u30c8\u306b\u6c17\u3092\u53d6\u3089\u308c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30c7\u30fc\u30bf\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>\u306a\u305c\u767d\u7d19\u306e\u7528\u7d19\u3067\u306f\u306a\u304f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u3046\u306e\u304b\uff1f \ud83d\udcc4<\/h2>\n<p>\u65b0\u9032\u6226\u7565\u5bb6\u306f\u3001\u81ea\u5206\u81ea\u8eab\u3067\u56f3\u3092\u63cf\u304f\u3079\u304d\u304b\u3069\u3046\u304b\u60a9\u3080\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30e0\u30c7\u30b6\u30a4\u30f3\u306b\u306f\u78ba\u304b\u306b\u5f79\u5272\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u4e00\u8cab\u6027\u3068\u30b9\u30d4\u30fc\u30c9\u306b\u304a\u3044\u3066\u660e\u78ba\u306a\u5229\u70b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h3>1. \u30c1\u30fc\u30e0\u9593\u3067\u306e\u4e00\u8cab\u6027\u306e\u78ba\u4fdd \ud83e\udd1d<\/h3>\n<p>\u7570\u306a\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u8907\u6570\u306e\u30c1\u30fc\u30e0\u304c\u3042\u308b\u5834\u5408\u3001\u6a19\u6e96\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u54e1\u304c\u540c\u3058\u30c7\u30fc\u30bf\u69cb\u9020\u3092\u53c2\u7167\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7570\u306a\u308b\u30de\u30c3\u30d7\u3092\u6bd4\u8f03\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>2. \u8a2d\u5b9a\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u7bc0\u7d04 \u23f1\ufe0f<\/h3>\n<p>\u30b0\u30ea\u30c3\u30c9\u306e\u8a2d\u5b9a\u3001\u8ef8\u306e\u5b9a\u7fa9\u3001\u30bb\u30af\u30b7\u30e7\u30f3\u306e\u30e9\u30d9\u30eb\u4ed8\u3051\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3053\u306e\u4e8b\u52d9\u4f5c\u696d\u3092\u8efd\u6e1b\u3057\u3001\u7814\u7a76\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<h3>3. \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032 \ud83d\udde3\ufe0f<\/h3>\n<p>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u306a\u3058\u307f\u306e\u3042\u308b\u30ec\u30a4\u30a2\u30a6\u30c8\u3092\u898b\u308b\u3068\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u7d20\u65e9\u304f\u95a2\u4e0e\u3067\u304d\u307e\u3059\u3002\u5217\u306e\u610f\u5473\u3092\u63a8\u6e2c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<h3>4. \u30b9\u30b3\u30fc\u30d7\u30af\u30ea\u30fc\u30d7\u306e\u9632\u6b62 \ud83d\udeab<\/h3>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3001\u30de\u30c3\u30d7\u306e\u7bc4\u56f2\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3059\u308b\u3088\u3046\u5f37\u5236\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u30d5\u30ed\u30fc\u3067\u306f\u306a\u304f\u3001\u4f1a\u793e\u5168\u4f53\u306e\u6b74\u53f2\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3088\u3046\u3068\u3059\u308b\u306e\u3092\u9632\u304e\u307e\u3059\u3002<\/p>\n<h2>\u3088\u304f\u3042\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8 \ud83d\udee0\ufe0f<\/h2>\n<p>\u7570\u306a\u308b\u76ee\u7684\u306b\u306f\u7570\u306a\u308b\u30ec\u30a4\u30a2\u30a6\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002\u30b7\u30f3\u30d7\u30eb\u306a\u610f\u8b58\u30de\u30c3\u30d7\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u6226\u7565\u5bb6\u304c\u3088\u304f\u4f7f\u7528\u3059\u308b\u6700\u3082\u4e00\u822c\u7684\u306a\u69cb\u9020\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h3>1. \u73fe\u72b6\u30de\u30c3\u30d7<\/h3>\n<p>\u3053\u308c\u306f\u73fe\u5728\u5b58\u5728\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u4e8b\u5b9f\u306b\u57fa\u3065\u304d\u3001\u89b3\u5bdf\u3055\u308c\u305f\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002\u76f4\u3061\u306b\u554f\u984c\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u6700\u826f\u306e\u51fa\u767a\u70b9\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7126\u70b9\uff1a<\/strong>\u73fe\u5b9f\u3068\u6469\u64e6\u3002<\/li>\n<li><strong>\u6700\u9069\u306a\u7528\u9014\uff1a<\/strong>\u65e2\u5b58\u30d7\u30ed\u30bb\u30b9\u306e\u76e3\u67fb\u3002<\/li>\n<\/ul>\n<h3>2. \u672a\u6765\u72b6\u614b\u30de\u30c3\u30d7<\/h3>\n<p>\u3053\u308c\u306f\u7406\u60f3\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u6539\u5584\u304c\u5b9f\u65bd\u3055\u308c\u305f\u5834\u5408\u3001\u9867\u5ba2\u304c\u5411\u304b\u3046\u3079\u304d\u5834\u6240\u3092\u793a\u3057\u307e\u3059\u3002\u88fd\u54c1\u30c1\u30fc\u30e0\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u76ee\u6a19\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7126\u70b9\uff1a<\/strong>\u30d3\u30b8\u30e7\u30f3\u3068\u76ee\u6a19\u3002<\/li>\n<li><strong>\u6700\u9069\u306a\u7528\u9014\uff1a<\/strong>\u6226\u7565\u7684\u8a08\u753b\u3068\u30ed\u30fc\u30c9\u30de\u30c3\u30d4\u30f3\u30b0\u3002<\/li>\n<\/ul>\n<h3>3. 1\u65e5\u30e9\u30a4\u30d5\u30de\u30c3\u30d7<\/h3>\n<p>\u3053\u308c\u306f\u30d6\u30e9\u30f3\u30c9\u3092\u8d85\u3048\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5e83\u3044\u6587\u8108\u3092\u542b\u307f\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u76f4\u63a5\u7684\u306a\u63a5\u89e6\u30dd\u30a4\u30f3\u30c8\u4ee5\u5916\u3067\u4f55\u3092\u3057\u3066\u3044\u308b\u304b\u3001\u4f55\u3092\u8003\u3048\u3001\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u8003\u616e\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7126\u70b9\uff1a<\/strong>\u6587\u8108\u306b\u57fa\u3065\u304f\u7fd2\u6163\u3068\u5916\u90e8\u8981\u56e0\u3002<\/li>\n<li><strong>\u6700\u9069\u306a\u7528\u9014\uff1a<\/strong>\u6df1\u3044\u30cb\u30fc\u30ba\u3068\u52d5\u6a5f\u306e\u7406\u89e3\u3002<\/li>\n<\/ul>\n<h3>4. \u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8<\/h3>\n<p>\u3053\u308c\u306f\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30d7\u30ed\u30bb\u30b9\u3092\u7d50\u3073\u3064\u3051\u307e\u3059\u3002\u30d5\u30ed\u30f3\u30c8\u30b9\u30c6\u30fc\u30b8\u306e\u884c\u52d5\uff08\u30e6\u30fc\u30b6\u30fc\u304c\u898b\u3048\u308b\u3082\u306e\uff09\u3068\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\u306e\u884c\u52d5\uff08\u3042\u306a\u305f\u306e\u30c1\u30fc\u30e0\u304c\u884c\u3046\u3082\u306e\uff09\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7126\u70b9\uff1a<\/strong>\u904b\u7528\u53ef\u80fd\u6027\u3068\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n<li><strong>\u6700\u9069\u306a\u7528\u9014\uff1a<\/strong>\u5185\u90e8\u30c1\u30fc\u30e0\u3092\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u308b\u3002<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<th>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u7a2e\u985e<\/th>\n<th>\u4e3b\u306a\u76ee\u7684<\/th>\n<th>\u5fc5\u8981\u306a\u30c7\u30fc\u30bf<\/th>\n<th>\u8907\u96d1\u3055<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u73fe\u5728\u306e\u72b6\u614b<\/td>\n<td>\u6469\u64e6\u306e\u7279\u5b9a<\/td>\n<td>\u89b3\u5bdf\u30c7\u30fc\u30bf\u3001\u5206\u6790<\/td>\n<td>\u4f4e<\/td>\n<\/tr>\n<tr>\n<td>\u5c06\u6765\u306e\u72b6\u614b<\/td>\n<td>\u30d3\u30b8\u30e7\u30f3\u306e\u5b9a\u7fa9<\/td>\n<td>\u6226\u7565\u3001\u30a2\u30a4\u30c7\u30a2\u51fa\u3057<\/td>\n<td>\u4e2d<\/td>\n<\/tr>\n<tr>\n<td>\u4e00\u65e5\u306e\u751f\u6d3b<\/td>\n<td>\u6587\u8108\u306e\u7406\u89e3<\/td>\n<td>\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3001\u30a8\u30c8\u30ce\u30b0\u30e9\u30d5\u30a3\u30fc<\/td>\n<td>\u9ad8<\/td>\n<\/tr>\n<tr>\n<td>\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8<\/td>\n<td>\u904b\u7528\u306e\u7d71\u5408<\/td>\n<td>\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u30de\u30c3\u30d7<\/td>\n<td>\u9ad8<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u57cb\u3081\u65b9\u306b\u95a2\u3059\u308b\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9 \ud83d\udcdd<\/h2>\n<p>\u7a7a\u306e\u69cb\u9020\u3092\u6301\u3063\u3066\u3044\u308b\u3060\u3051\u3067\u306f\u3001\u6226\u3044\u306e\u534a\u5206\u3057\u304b\u52dd\u3066\u307e\u305b\u3093\u3002\u4fa1\u5024\u306f\u6b63\u78ba\u306a\u60c5\u5831\u3092\u57cb\u3081\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u30de\u30c3\u30d7\u304c\u3057\u3063\u304b\u308a\u3057\u305f\u3082\u306e\u306b\u306a\u308b\u3088\u3046\u306b\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d71\uff1a\u7bc4\u56f2\u3068\u30da\u30eb\u30bd\u30ca\u306e\u5b9a\u7fa9 \ud83c\udfaf<\/h3>\n<p>\u307e\u305a\u3001\u3053\u306e\u30de\u30c3\u30d7\u304c\u8ab0\u306e\u305f\u3081\u306b\u4f5c\u3089\u308c\u3066\u3044\u308b\u304b\u3092\u66f8\u304d\u51fa\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u521d\u3081\u3066\u8cfc\u5165\u3059\u308b\u4eba\u306e\u65c5\u3068\u4f01\u696d\u306e\u66f4\u65b0\u306e\u65c5\u3067\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u4e0a\u90e8\u306b\u30da\u30eb\u30bd\u30ca\u540d\u3092\u8a18\u5165\u3057\u3001\u5177\u4f53\u7684\u306a\u30b7\u30ca\u30ea\u30aa\u3092\u5b9a\u7fa9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u305f\u3068\u3048\u3070\u3001\u300c\u521d\u3081\u3066\u30e9\u30c3\u30d7\u30c8\u30c3\u30d7\u3092\u8cfc\u5165\u3059\u308b\u300d\u306f\u300c\u30e9\u30c3\u30d7\u30c8\u30c3\u30d7\u3092\u8cfc\u5165\u3059\u308b\u300d\u3088\u308a\u3082\u826f\u3044\u3067\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d72\uff1a\u30b9\u30c6\u30fc\u30b8\u306e\u30de\u30c3\u30d4\u30f3\u30b0\uff08\u9aa8\u683c\uff09 \ud83e\uddb4<\/h3>\n<p>\u6c34\u5e73\u8ef8\u306b\u6a19\u6e96\u7684\u306a\u30b9\u30c6\u30fc\u30b8\u3092\u8a18\u5165\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u6b21\u306e\u3088\u3046\u306a\u30e9\u30d9\u30eb\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n<ul>\n<li><strong>\u8a8d\u8b58\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u81ea\u5206\u306b\u554f\u984c\u304c\u3042\u308b\u3053\u3068\u306b\u6c17\u3065\u304f\u3002<\/li>\n<li><strong>\u691c\u8a0e\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u9078\u629e\u80a2\u3092\u691c\u8a0e\u3059\u308b\u3002<\/li>\n<li><strong>\u610f\u601d\u6c7a\u5b9a\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u8cfc\u5165\u3092\u884c\u3046\u3002<\/li>\n<li><strong>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\u3092\u4f7f\u7528\u3059\u308b\u3002<\/li>\n<li><strong>\u5fe0\u8aa0\u5ea6\uff1a<\/strong> \u30e6\u30fc\u30b6\u30fc\u306f\u30d6\u30e9\u30f3\u30c9\u3092\u64c1\u8b77\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u30e9\u30d9\u30eb\u3092\u81ea\u793e\u306e\u696d\u754c\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u306f\u300c\u610f\u601d\u6c7a\u5b9a\u300d\u306e\u4ee3\u308f\u308a\u306b\u300c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u300d\u3092\u4f7f\u7528\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d73\uff1a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u30c1\u30e3\u30cd\u30eb\u3092\u7279\u5b9a\u3059\u308b \ud83d\udcf1<\/h3>\n<p>\u5404\u6bb5\u968e\u3067\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u5177\u4f53\u7684\u306b\u8a18\u8ff0\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300c\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u300d\u3068\u66f8\u304f\u4ee3\u308f\u308a\u306b\u300c\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u300d\u3084\u300c\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u753b\u9762\u300d\u3068\u8a18\u8f09\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u3068\u66f8\u304f\u4ee3\u308f\u308a\u306b\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300d\u3084\u300c\u96fb\u8a71\u901a\u8a71\u300d\u3068\u8a18\u8f09\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u8a73\u7d30\u3055\u306f\u3001\u5f8c\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d74\uff1a\u30e6\u30fc\u30b6\u30fc\u306e\u601d\u8003\u3068\u611f\u60c5\u3092\u628a\u63e1\u3059\u308b \ud83d\udcad<\/h3>\n<p>\u81ea\u5206\u81ea\u8eab\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u4f55\u3092\u8003\u3048\u3066\u3044\u308b\u304b\u3092\u5c0b\u306d\u3066\u304f\u3060\u3055\u3044\u3002\u6df7\u4e71\u3057\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\uff1f\u30ef\u30af\u30ef\u30af\u3057\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\uff1f\u30a4\u30e9\u30a4\u30e9\u3057\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\uff1f\u53ef\u80fd\u306a\u9650\u308a\u3001\u5b9f\u969b\u306e\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u304b\u3089\u306e\u5f15\u7528\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u304c\u306a\u3051\u308c\u3070\u3001\u30b7\u30ca\u30ea\u30aa\u306b\u57fa\u3065\u3044\u305f\u30c7\u30fc\u30bf\u3084\u8ad6\u7406\u7684\u63a8\u8ad6\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d75\uff1a\u8ab2\u984c\u3068\u6a5f\u4f1a\u3092\u8a18\u9332\u3059\u308b \ud83d\udea7<\/h3>\n<p>\u3053\u308c\u306f\u6700\u3082\u91cd\u8981\u306a\u90e8\u5206\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u58c1\u306b\u3076\u3064\u304b\u308b\u5834\u6240\u3092\u30de\u30fc\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30d5\u30a9\u30fc\u30e0\u304c\u9577\u3059\u304e\u308b\u3067\u3057\u3087\u3046\u304b\uff1f\u4fa1\u683c\u304c\u660e\u78ba\u3067\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\u58c1\u3092\u898b\u3064\u3051\u305f\u3089\u3001\u305d\u306e\u6a5f\u4f1a\u3092\u8a18\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u305f\u3068\u3048\u3070\u3001\u300c\u30d5\u30a9\u30fc\u30e0\u9805\u76ee\u3092\u7c21\u7565\u5316\u3057\u3066\u96e2\u8131\u7387\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u300d\u306a\u3069\u3067\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d76\uff1a\u30c7\u30fc\u30bf\u3068\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u3088\u308b\u691c\u8a3c \u2705<\/h3>\n<p>\u5730\u56f3\u3092\u982d\u306e\u4e2d\u3067\u3060\u3051\u4fdd\u3063\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u55b6\u696d\u3001\u88fd\u54c1\u30c1\u30fc\u30e0\u3068\u5171\u6709\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u5730\u56f3\u304c\u73fe\u5b9f\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u611f\u60c5\u7684\u306a\u4e3b\u5f35\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30c7\u30fc\u30bf\u3084\u30d2\u30fc\u30c8\u30de\u30c3\u30d7\u3067\u691c\u8a3c\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>\u6b63\u78ba\u306a\u30de\u30c3\u30d7\u4f5c\u6210\u306e\u305f\u3081\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u65b9\u6cd5 \ud83d\udcca<\/h2>\n<p>\u5730\u56f3\u306e\u8cea\u306f\u3001\u305d\u306e\u4e2d\u8eab\u306e\u60c5\u5831\u306e\u8cea\u306b\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002\u4eee\u5b9a\u3092\u907f\u3051\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3089\u306e\u65b9\u6cd5\u3092\u4f7f\u3063\u3066\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u539f\u7d20\u6750\u3092\u53ce\u96c6\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>1. \u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/h3>\n<p>1\u5bfe1\u306e\u5bfe\u8a71\u306f\u3001\u6df1\u3044\u5b9a\u6027\u7684\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u6700\u8fd1\u306e\u4f53\u9a13\u306b\u3064\u3044\u3066\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u8cea\u554f\u3092\u3057\u307e\u3059\u3002\u611f\u60c5\u7684\u306a\u8868\u73fe\u306b\u6ce8\u610f\u3092\u6255\u3063\u3066\u805e\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>2. \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u30ec\u30d3\u30e5\u30fc<\/h3>\n<p>\u30e6\u30fc\u30b6\u30fc\u304c\u96e2\u8131\u3059\u308b\u5834\u6240\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u7279\u5b9a\u306e\u30da\u30fc\u30b8\u3067\u9ad8\u3044\u9000\u51fa\u7387\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u30de\u30c3\u30d4\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>3. \u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u5206\u6790<\/h3>\n<p>\u3088\u304f\u3042\u308b\u82e6\u60c5\u3092\u8aad\u307f\u89e3\u3044\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3089\u306f\u3001\u73fe\u5728\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u5931\u6557\u3057\u3066\u3044\u308b\u5834\u6240\u3092\u76f4\u63a5\u793a\u3059\u6307\u6a19\u3067\u3059\u3002<\/p>\n<h3>4. \u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8<\/h3>\n<p>\u30e6\u30fc\u30b6\u30fc\u304c\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3057\u3088\u3046\u3068\u3059\u308b\u69d8\u5b50\u3092\u89b3\u5bdf\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3069\u3053\u3067\u8ff7\u3044\u3084\u8aa4\u308a\u304c\u751f\u3058\u308b\u304b\u3092\u8a18\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>5. \u30a2\u30f3\u30b1\u30fc\u30c8<\/h3>\n<p>NPS\u3084CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7279\u5b9a\u306e\u6bb5\u968e\u306b\u5bfe\u3059\u308b\u5b9a\u91cf\u7684\u306a\u30b9\u30b3\u30a2\u3092\u5f97\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u5185\u90e8\u306e\u8996\u70b9\u3092\u7d71\u5408\u3059\u308b \ud83c\udfe2<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u9867\u5ba2\u3060\u3051\u306e\u8a71\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u7d44\u7e54\u5168\u4f53\u306e\u8996\u70b9\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u5185\u90e8\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u3068\u306f\u7570\u306a\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u898b\u65b9\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u55b6\u696d\u30c1\u30fc\u30e0\uff1a<\/strong>\u9867\u5ba2\u304c\u6700\u3082\u3088\u304f\u6319\u3052\u308b\u53cd\u8ad6\u3092\u628a\u63e1\u3059\u308b\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\uff1a<\/strong>\u88fd\u54c1\u306e\u4e2d\u3067\u6700\u3082\u6df7\u4e71\u3092\u62db\u304f\u90e8\u5206\u3092\u628a\u63e1\u3059\u308b\u3002<\/li>\n<li><strong>\u88fd\u54c1\u30c1\u30fc\u30e0\uff1a<\/strong> \u4f55\u304c\u958b\u767a\u3055\u308c\u3001\u306a\u305c\u305d\u306e\u3088\u3046\u306b\u958b\u767a\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3002<\/li>\n<li><strong> \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\uff1a<\/strong> \u30d6\u30e9\u30f3\u30c9\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u3069\u306e\u3088\u3046\u306b\u4f1d\u9054\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3002<\/li>\n<\/ul>\n<p> \u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u306f\u3001\u3053\u308c\u3089\u306e\u30b0\u30eb\u30fc\u30d7\u306e\u4ee3\u8868\u8005\u3092\u62db\u5f85\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u5f7c\u3089\u306f\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u300c\u88cf\u5074\u306e\u69d8\u5b50\u300d\u884c\u306b\u30e1\u30e2\u3092\u8ffd\u52a0\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5c06\u6765\u306e\u72b6\u614b\u304c\u5b9f\u969b\u306b\u9054\u6210\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002<\/p>\n<h2>\u907f\u3051\u305f\u3044\u4e00\u822c\u7684\u306a\u30df\u30b9 \ud83d\udeab<\/h2>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u3042\u3063\u3066\u3082\u3001\u8aa4\u308a\u306f\u8d77\u3053\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u6ce8\u610f\u3059\u3079\u304d\u6700\u3082\u983b\u767a\u3059\u308b\u843d\u3068\u3057\u7a74\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>1. \u73fe\u5b9f\u3067\u306f\u306a\u304f\u7406\u60f3\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b<\/h3>\n<p>\u30d7\u30ed\u30bb\u30b9\u304c\u3069\u3046\u52d5\u304f\u3079\u304d\u304b\u3067\u306f\u306a\u304f\u3001\u3069\u3046\u52d5\u3044\u3066\u307b\u3057\u3044\u304b\u3092\u63cf\u304d\u305f\u304f\u306a\u308b\u306e\u306f\u308f\u304b\u308a\u307e\u3059\u304c\u3001\u73fe\u72b6\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u554f\u984c\u3092\u4fee\u6b63\u3057\u3066\u304b\u3089\u3001\u5c06\u6765\u306e\u72b6\u614b\u306b\u79fb\u884c\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>2. \u30d1\u30fc\u30bd\u30ca\u304c\u591a\u3059\u304e\u308b<\/h3>\n<p>1\u3064\u306e\u6587\u66f8\u3067\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u7a2e\u5225\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3088\u3046\u3068\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u305d\u308c\u306f\u3054\u3061\u3083\u3054\u3061\u3083\u306b\u306a\u308a\u3001\u4f7f\u3044\u7269\u306b\u306a\u3089\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u7570\u306a\u308b\u30bb\u30b0\u30e1\u30f3\u30c8\u3054\u3068\u306b\u5225\u3005\u306e\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>3. \u611f\u60c5\u306e\u5909\u5316\u3092\u7121\u8996\u3059\u308b<\/h3>\n<p>\u30b9\u30c6\u30c3\u30d7\u3060\u3051\u306e\u30de\u30c3\u30d7\u306f\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3067\u3042\u308a\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u611f\u60c5\u306e\u5909\u5316\u304c\u3001\u5171\u611f\u3092\u4fc3\u3059\u30c4\u30fc\u30eb\u3068\u306a\u308b\u306e\u3067\u3059\u3002\u611f\u60c5\u306e\u884c\u3092\u660e\u78ba\u306b\u8a2d\u3051\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>4. \u4f5c\u6210\u3057\u3066\u4fdd\u5b58\u3059\u308b\u3060\u3051<\/h3>\n<p>\u30d5\u30a9\u30eb\u30c0\u306b\u3057\u307e\u3063\u3066\u3042\u308b\u3060\u3051\u306e\u30de\u30c3\u30d7\u306f\u7121\u610f\u5473\u3067\u3059\u3002\u5171\u6709\u3057\u3001\u5370\u5237\u3057\u3001\u58c1\u306b\u8cbc\u3063\u3066\u304f\u3060\u3055\u3044\u3002\u4f1a\u8b70\u306e\u969b\u306e\u53c2\u8003\u8cc7\u6599\u3068\u3057\u3066\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>5. \u5177\u4f53\u6027\u306e\u6b20\u5982<\/h3>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u300d\u3068\u66f8\u304f\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u300c\u30e1\u30fc\u30eb\u8fd4\u4fe1\u6642\u9593\u300d\u3068\u5177\u4f53\u7684\u306b\u66f8\u304f\u3079\u304d\u3067\u3059\u3002\u5177\u4f53\u7684\u3055\u304c\u3001\u8cac\u4efb\u306e\u6240\u5728\u3092\u660e\u78ba\u306b\u3057\u3001\u6539\u5584\u306e\u6e2c\u5b9a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<h2>\u30de\u30c3\u30d4\u30f3\u30b0\u6d3b\u52d5\u306e\u5f71\u97ff\u3092\u6e2c\u308b \ud83d\udcc8<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u304c\u52b9\u679c\u3092\u767a\u63ee\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u3069\u3046\u3084\u3063\u3066\u77e5\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f\u30a4\u30f3\u30b5\u30a4\u30c8\u304b\u3089\u751f\u3058\u308b\u5909\u5316\u3092\u8ffd\u8de1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\uff1a<\/strong> \u30ad\u30e3\u30c3\u30b7\u30e5\u30a2\u30a6\u30c8\u6bb5\u968e\u3067\u306e\u96e2\u8131\u7387\u306f\u4f4e\u4e0b\u3057\u307e\u3057\u305f\u304b\uff1f<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\uff1a<\/strong> \u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u4fee\u6b63\u3057\u305f\u5f8c\u3001\u30b9\u30b3\u30a2\u306f\u5411\u4e0a\u3057\u307e\u3057\u305f\u304b\uff1f<\/li>\n<li><strong>\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\uff1a<\/strong> \u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u9589\u3058\u308b\u307e\u3067\u306e\u6642\u9593\u304c\u77ed\u304f\u306a\u308a\u307e\u3057\u305f\u304b\uff1f<\/li>\n<li><strong>\u5f93\u696d\u54e1\u306e\u5c0e\u5165\u7387\uff1a<\/strong> \u30c1\u30fc\u30e0\u306f\u30de\u30c3\u30d7\u3092\u3082\u3068\u306b\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<\/ul>\n<p>\u958b\u59cb\u524d\u306b\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u306e\u6307\u6a19\u3092\u8a2d\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30de\u30c3\u30d7\u304b\u3089\u5f97\u3089\u308c\u305f\u5909\u66f4\u3092\u5b9f\u65bd\u3057\u3066\u304b\u30896\u304b\u6708\u5f8c\u306b\u6bd4\u8f03\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>\u3088\u304f\u3042\u308b\u8cea\u554f \u2753<\/h2>\n<p>\u3053\u3053\u3067\u306f\u3001\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f7f\u7528\u306b\u3064\u3044\u3066\u3088\u304f\u8cea\u554f\u3059\u308b\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u306f\u4f55\u6bb5\u968e\u304c\u9069\u5207\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u56fa\u5b9a\u3055\u308c\u305f\u6570\u5024\u306f\u3042\u308a\u307e\u305b\u3093\u30025\u301c7\u6bb5\u968e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u305d\u308c\u4ee5\u4e0a\u306b\u306a\u308b\u3068\u7d30\u304b\u304f\u306a\u308a\u3059\u304e\u30013\u3064\u672a\u6e80\u3060\u3068\u91cd\u8981\u306a\u8ee2\u63db\u70b9\u3092\u898b\u9003\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u5730\u56f3\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u5fc5\u8981\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u3044\u3044\u3048\u3002\u7d19\u3001\u30dd\u30b9\u30c8\u30a4\u30c3\u30c8\u3001\u307e\u305f\u306f\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u3082\u69cb\u3044\u307e\u305b\u3093\u3002\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306f\u5354\u50cd\u306b\u5f79\u7acb\u3061\u307e\u3059\u304c\u3001\u65b9\u6cd5\u8ad6\u306e\u91cd\u8981\u6027\u306f\u5a92\u4f53\u3088\u308a\u3082\u9ad8\u3044\u3067\u3059\u3002<\/p>\n<h3>\u5730\u56f3\u306f\u3069\u306e\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u66f4\u65b0\u3059\u308c\u3070\u3088\u3044\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u5927\u304d\u306a\u5909\u5316\u304c\u8d77\u3053\u3063\u305f\u6642\u70b9\u3067\u66f4\u65b0\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u65b0\u88fd\u54c1\u306e\u30ea\u30ea\u30fc\u30b9\u3001\u30d6\u30e9\u30f3\u30c9\u5237\u65b0\u3001\u9867\u5ba2\u884c\u52d5\u306e\u5927\u304d\u306a\u5909\u5316\u306a\u3069\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002\u76ee\u5b89\u3068\u3057\u3066\u5e741\u56de\u304c\u9069\u5207\u3067\u3059\u3002<\/p>\n<h3>\u5730\u56f3\u306f\u9577\u3059\u304e\u308b\u3053\u3068\u306f\u3042\u308b\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n<p>\u306f\u3044\u3002\u30ec\u30d3\u30e5\u30fc\u306b1\u6642\u9593\u4ee5\u4e0a\u304b\u304b\u308b\u5834\u5408\u306f\u3001\u304a\u305d\u3089\u304f\u8907\u96d1\u306b\u306a\u308a\u3059\u304e\u3066\u3044\u307e\u3059\u3002\u91cd\u8981\u306a\u7d4c\u8def\u306b\u6ce8\u76ee\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u95a2\u4fc2\u306e\u306a\u3044\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u524a\u9664\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u6226\u7565\u306e\u6b21\u306e\u30b9\u30c6\u30c3\u30d7 \ud83d\ude80<\/h2>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u77e5\u8b58\u3092\u624b\u306b\u5165\u308c\u305f\u306e\u3067\u3001\u4eca\u304c\u672c\u683c\u7684\u306b\u59cb\u3081\u308b\u6642\u3067\u3059\u3002\u53ce\u76ca\u3084\u6e80\u8db3\u5ea6\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u9ad8\u4fa1\u5024\u306e\u65c5\u8def\u3092\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002\u30c1\u30fc\u30e0\u3092\u96c6\u3081\u3066\u3001\u73fe\u5728\u306e\u72b6\u614b\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u554f\u984c\u304c\u8d77\u304d\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u6b63\u76f4\u306b\u628a\u63e1\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u601d\u3044\u51fa\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u76ee\u7684\u306f\u7f8e\u3057\u3044\u6587\u66f8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u7406\u89e3\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002\u5168\u54e1\u304c\u9867\u5ba2\u4f53\u9a13\u3092\u540c\u3058\u8996\u70b9\u304b\u3089\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u6574\u5408\u6027\u304c\u53d6\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u610f\u601d\u6c7a\u5b9a\u304c\u901f\u304f\u306a\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u72b6\u614b\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30c7\u30fc\u30bf\u306f\u5e38\u306b\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u3061\u307e\u3057\u3087\u3046\u3002\u753b\u9762\u306e\u5411\u3053\u3046\u306b\u3044\u308b\u4eba\u9593\u306e\u3053\u3068\u3092\u5e38\u306b\u610f\u8b58\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u304c\u52b9\u679c\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6838\u3067\u3059\u3002<\/p>\n<p>\u5c0f\u3055\u306a\u30b9\u30c6\u30c3\u30d7\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u983b\u7e41\u306b\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u5730\u56f3\u306f\u30d7\u30ec\u30bc\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u3067\u306f\u306a\u304f\u3001\u884c\u52d5\u306e\u6307\u91dd\u3068\u3057\u3066\u6d3b\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u5b9f\u8df5\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u7d44\u7e54\u3068\u3042\u306a\u305f\u304c\u652f\u63f4\u3059\u308b\u4eba\u3005\u306b\u5b9f\u8cea\u7684\u306a\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u9032\u6357\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u5730\u56f3\u304c\u73fe\u5b9f\u3092\u53cd\u6620\u3057\u306a\u304f\u306a\u3063\u305f\u5834\u5408\u306f\u3001\u3059\u3050\u306b\u66f4\u65b0\u3057\u307e\u3057\u3087\u3046\u3002\u6587\u66f8\u3092\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u306e\u751f\u304d\u3066\u3044\u308b\u8a18\u9332\u3068\u3057\u3066\u6271\u3044\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u8003\u3048\u65b9\u306b\u3088\u308a\u3001\u5730\u56f3\u306f\u9759\u7684\u306a\u8cc7\u7523\u304b\u3089\u52d5\u7684\u306a\u6226\u7565\u7684\u8cc7\u7523\u3078\u3068\u5909\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u5f93\u3048\u3070\u3001\u5b9f\u969b\u306e\u5909\u5316\u3092\u3082\u305f\u3089\u3059\u5730\u56f3\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u63a8\u6e2c\u304b\u3089\u78ba\u5b9f\u306a\u7406\u89e3\u3078\u3068\u79fb\u884c\u3057\u307e\u3059\u3002\u3053\u306e\u57fa\u76e4\u3053\u305d\u304c\u3001\u6210\u529f\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u6226\u7565\u3068\u305d\u308c\u4ee5\u5916\u306e\u9055\u3044\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002<\/p>\n<p>\u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u826f\u3044\u7d50\u679c\u3092\u3002\u597d\u5947\u5fc3\u3092\u4fdd\u3061\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u59ff\u52e2\u3092\u5fd8\u308c\u305a\u3001\u5e38\u306b\u30e6\u30fc\u30b6\u30fc\u3092\u6700\u512a\u5148\u306b\u884c\u52d5\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308b\u304b\u3092\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u3001\u6210&hellip;<\/p>\n","protected":false},"author":1,"featured_media":379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u521d\u5fc3\u8005\u5411\u3051\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30ac\u30a4\u30c9 \ud83d\uddfa\ufe0f","_yoast_wpseo_metadesc":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[58],"tags":[49,57],"class_list":["post-378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u521d\u5fc3\u8005\u5411\u3051\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30ac\u30a4\u30c9 \ud83d\uddfa\ufe0f<\/title>\n<meta name=\"description\" content=\"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u521d\u5fc3\u8005\u5411\u3051\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30ac\u30a4\u30c9 \ud83d\uddfa\ufe0f\" \/>\n<meta property=\"og:description\" content=\"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Go Minder Japanese - Your Hub for AI and Software Trends\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-27T07:42:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff1a\u65b0\u9032\u6226\u7565\u5bb6\u5411\u3051\u306e\u308f\u304b\u308a\u3084\u3059\u3044\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\",\"datePublished\":\"2026-03-27T07:42:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/\"},\"wordCount\":3,\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg\",\"keywords\":[\"academic\",\"customer journey mapping\"],\"articleSection\":[\"Customer Journey Mapping\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/\",\"name\":\"\u521d\u5fc3\u8005\u5411\u3051\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30ac\u30a4\u30c9 \ud83d\uddfa\ufe0f\",\"isPartOf\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg\",\"datePublished\":\"2026-03-27T07:42:43+00:00\",\"description\":\"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.go-minder.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff1a\u65b0\u9032\u6226\u7565\u5bb6\u5411\u3051\u306e\u308f\u304b\u308a\u3084\u3059\u3044\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#website\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#organization\",\"name\":\"Go Minder Japanese - Your Hub for AI and Software Trends\",\"url\":\"https:\/\/www.go-minder.com\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"contentUrl\":\"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Go Minder Japanese - Your Hub for AI and Software Trends\"},\"image\":{\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/www.go-minder.com\"],\"url\":\"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u521d\u5fc3\u8005\u5411\u3051\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30ac\u30a4\u30c9 \ud83d\uddfa\ufe0f","description":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/","og_locale":"ja_JP","og_type":"article","og_title":"\u521d\u5fc3\u8005\u5411\u3051\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30ac\u30a4\u30c9 \ud83d\uddfa\ufe0f","og_description":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002","og_url":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/","og_site_name":"Go Minder Japanese - Your Hub for AI and Software Trends","article_published_time":"2026-03-27T07:42:43+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#article","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff1a\u65b0\u9032\u6226\u7565\u5bb6\u5411\u3051\u306e\u308f\u304b\u308a\u3084\u3059\u3044\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9","datePublished":"2026-03-27T07:42:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/"},"wordCount":3,"publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg","keywords":["academic","customer journey mapping"],"articleSection":["Customer Journey Mapping"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/","url":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/","name":"\u521d\u5fc3\u8005\u5411\u3051\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30ac\u30a4\u30c9 \ud83d\uddfa\ufe0f","isPartOf":{"@id":"https:\/\/www.go-minder.com\/ja\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage"},"thumbnailUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg","datePublished":"2026-03-27T07:42:43+00:00","description":"\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u65b0\u3057\u3044\u6226\u7565\u5bb6\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8a00\u8449\u3067\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#primaryimage","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/03\/customer-journey-mapping-templates-infographic-childs-drawing.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-templates-guide\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.go-minder.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff1a\u65b0\u9032\u6226\u7565\u5bb6\u5411\u3051\u306e\u308f\u304b\u308a\u3084\u3059\u3044\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9"}]},{"@type":"WebSite","@id":"https:\/\/www.go-minder.com\/ja\/#website","url":"https:\/\/www.go-minder.com\/ja\/","name":"Go Minder Japanese - Your Hub for AI and Software Trends","description":"","publisher":{"@id":"https:\/\/www.go-minder.com\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.go-minder.com\/ja\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.go-minder.com\/ja\/#organization","name":"Go Minder Japanese - Your Hub for AI and Software Trends","url":"https:\/\/www.go-minder.com\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","contentUrl":"https:\/\/www.go-minder.com\/ja\/wp-content\/uploads\/sites\/4\/2026\/01\/cropped-go-minder-favicon.png","width":512,"height":512,"caption":"Go Minder Japanese - Your Hub for AI and Software Trends"},"image":{"@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/ef256a8b032a31e59f46aeef3bcceb85","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.go-minder.com\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56e0eb902506d9cea7c7e209205383146b8e81c0ef2eff693d9d5e0276b3d7e3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/www.go-minder.com"],"url":"https:\/\/www.go-minder.com\/ja\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/comments?post=378"}],"version-history":[{"count":0,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/posts\/378\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media\/379"}],"wp:attachment":[{"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/media?parent=378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/categories?post=378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.go-minder.com\/ja\/wp-json\/wp\/v2\/tags?post=378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}