{"id":406,"date":"2026-03-26T04:35:22","date_gmt":"2026-03-26T04:35:22","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/troubleshooting-customer-journey-map-confusing\/"},"modified":"2026-03-26T04:35:22","modified_gmt":"2026-03-26T04:35:22","slug":"troubleshooting-customer-journey-map-confusing","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/troubleshooting-customer-journey-map-confusing\/","title":{"rendered":"\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30ac\u30a4\u30c9\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u6df7\u4e71\u3057\u3066\u3044\u308b\u3068\u611f\u3058\u305f\u3068\u304d\u306b\u3069\u3046\u3059\u3079\u304d\u304b"},"content":{"rendered":"<p>\u30d6\u30e9\u30f3\u30c9\u3068\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u3084\u308a\u53d6\u308a\u3059\u308b\u304b\u3092\u8996\u899a\u7684\u306b\u8868\u73fe\u3059\u308b\u3053\u3068\u306f\u6226\u7565\u7684\u306a\u4f5c\u696d\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u591a\u304f\u306e\u30c1\u30fc\u30e0\u306f\u3001\u7d50\u679c\u3068\u3057\u3066\u5f97\u3089\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\uff08CJM\uff09\u304c\u660e\u78ba\u3055\u3092\u6b20\u3044\u3066\u3044\u308b\u3068\u611f\u3058\u307e\u3059\u3002\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u56f3\u3092\u78ba\u8a8d\u3059\u308b\u3068\u3001\u660e\u78ba\u306a\u9053\u7b4b\u306f\u898b\u3048\u307e\u305b\u3093\u3002\u6df7\u4e71\u3057\u304b\u898b\u3048\u307e\u305b\u3093\u3002\u3053\u306e\u30ac\u30a4\u30c9\u306f\u3001\u30de\u30c3\u30d7\u306e\u54c1\u8cea\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u5177\u4f53\u7684\u306a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u6271\u3044\u3001\u660e\u78ba\u6027\u3092\u56de\u5fa9\u3059\u308b\u305f\u3081\u306e\u5b9f\u884c\u53ef\u80fd\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u5358\u306a\u308b\u56f3\u9762\u3067\u306f\u306a\u304f\u3001\u5171\u6709\u3055\u308c\u308b\u8a00\u8a9e\u3067\u3059\u3002\u305d\u306e\u8a00\u8a9e\u304c\u66d6\u6627\u306b\u306a\u308b\u3068\u3001\u610f\u601d\u6c7a\u5b9a\u304c\u505c\u6ede\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30de\u30c3\u30d7\u304c\u5b64\u7acb\u3057\u3066\u4f5c\u6210\u3055\u308c\u3001\u53e4\u304f\u306a\u3063\u305f\u30c7\u30fc\u30bf\u306b\u4f9d\u5b58\u3057\u3066\u3044\u308b\u3001\u307e\u305f\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u611f\u60c5\u72b6\u614b\u3092\u8003\u616e\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306b\u3088\u304f\u8d77\u3053\u308a\u307e\u3059\u3002\u6df7\u4e71\u306e\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9759\u7684\u306a\u6587\u66f8\u3092\u7d44\u7e54\u306e\u6574\u5408\u6027\u3092\u56f3\u308b\u305f\u3081\u306e\u52d5\u7684\u306a\u30c4\u30fc\u30eb\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Charcoal contour sketch infographic illustrating how to troubleshoot confusing customer journey maps: displays four root causes (data integrity issues, process gaps, people misalignment, presentation clutter), a four-step troubleshooting protocol (validate data, align terminology, refine visuals, assign ownership), before\/after comparison of cluttered vs. clean journey maps with emotional curve, and a review checklist - all rendered in hand-drawn charcoal style with contour lines and minimal shading for intuitive visual comprehension\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-map-troubleshooting-infographic-charcoal-sketch.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83d\udd0d \u6df7\u4e71\u3057\u305f\u30de\u30c3\u30d7\u306e\u5146\u5019\u3092\u7279\u5b9a\u3059\u308b<\/h2>\n<p>\u30de\u30c3\u30d7\u3092\u4fee\u6b63\u3057\u3088\u3046\u3068\u3059\u308b\u524d\u306b\u3001\u305d\u306e\u76ee\u7684\u3092\u679c\u305f\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u793a\u3059\u5177\u4f53\u7684\u306a\u5146\u5019\u3092\u8a8d\u8b58\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u6df7\u4e71\u3057\u305f\u30de\u30c3\u30d7\u306f\u3057\u3070\u3057\u3070\u4ee5\u4e0b\u306e\u7279\u5fb4\u3092\u793a\u3057\u307e\u3059\uff1a<\/p>\n<ul>\n<li><strong>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u9593\u306e\u5408\u610f\u4e0d\u4e00\u81f4\uff1a<\/strong>\u7570\u306a\u308b\u90e8\u9580\u304c\u540c\u3058\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7570\u306a\u308b\u3088\u3046\u306b\u89e3\u91c8\u3057\u307e\u3059\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u58f2\u4e0a\u3068\u898b\u306a\u3059\u4e00\u65b9\u3001\u30b5\u30dd\u30fc\u30c8\u306f\u82e6\u60c5\u3068\u898b\u306a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u306e\u7a7a\u767d\uff1a<\/strong>\u30de\u30c3\u30d7\u306e\u5927\u90e8\u5206\u304c\u3001\u691c\u8a3c\u3055\u308c\u305f\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3067\u306f\u306a\u304f\u3001\u4eee\u5b9a\u3067\u57cb\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u8cac\u4efb\u306e\u6240\u5728\u304c\u306a\u3044\uff1a<\/strong>\u8ab0\u3082\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7279\u5b9a\u306e\u6bb5\u968e\u3092\u6539\u5584\u3059\u308b\u8cac\u4efb\u8005\u304c\u8ab0\u3067\u3042\u308b\u304b\u3092\u628a\u63e1\u3057\u3066\u3044\u307e\u305b\u3093\u3002<\/li>\n<li><strong>\u8996\u899a\u7684\u904e\u8ca0\u8377\uff1a<\/strong>\u56f3\u306f\u30a2\u30a4\u30b3\u30f3\u3001\u77e2\u5370\u3001\u30c6\u30ad\u30b9\u30c8\u3067\u904e\u5270\u306b\u5bc6\u96c6\u3057\u3066\u304a\u308a\u3001\u7d20\u65e9\u304f\u8aad\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<li><strong>\u9759\u7684\u6027\u8cea\uff1a<\/strong>\u30de\u30c3\u30d7\u306f\u4e00\u5ea6\u4f5c\u6210\u3055\u308c\u305f\u5f8c\u3001\u524d\u56de\u306e\u88fd\u54c1\u30ea\u30ea\u30fc\u30b9\u4ee5\u6765\u66f4\u65b0\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u5146\u5019\u304c\u73fe\u308c\u305f\u3068\u304d\u3001\u30de\u30c3\u30d7\u306f\u6a5f\u80fd\u7684\u306a\u8cc7\u7523\u3067\u306f\u306a\u304f\u3001\u88c5\u98fe\u7684\u306a\u54c1\u7269\u306b\u306a\u3063\u3066\u3057\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u6839\u672c\u7684\u306a\u69cb\u9020\u3092\u8a3a\u65ad\u3059\u308b\u6642\u3067\u3059\u3002<\/p>\n<h2>\ud83e\uddf1 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\u30c7\u30fc\u30bf\u306e\u6574\u5408\u6027\u306e\u554f\u984c<\/h3>\n<p>\u57fa\u76e4\u304c\u5f31\u3051\u308c\u3070\u3001\u69cb\u9020\u306f\u6210\u308a\u7acb\u3061\u307e\u305b\u3093\u3002\u6df7\u4e71\u3057\u305f\u30de\u30c3\u30d7\u306f\u3001\u3057\u3070\u3057\u3070\u30c7\u30fc\u30bf\u53ce\u96c6\u65b9\u6cd5\u304c\u4e0d\u5341\u5206\u306a\u3053\u3068\u304b\u3089\u751f\u3058\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u60c5\u5831\u306e\u5cf6\u72b6\u5316\uff1a<\/strong>\u55b6\u696d\u30c7\u30fc\u30bf\u306f\u4e00\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u3001\u30b5\u30dd\u30fc\u30c8\u30ed\u30b0\u306f\u5225\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u3042\u308a\u307e\u3059\u3002\u7d71\u4e00\u3055\u308c\u305f\u8996\u70b9\u306a\u3057\u306b\u3053\u308c\u3089\u3092\u7d71\u5408\u3059\u308b\u3068\u3001\u77db\u76fe\u304c\u751f\u3058\u307e\u3059\u3002<\/li>\n<li><strong>\u53e4\u304f\u306a\u3063\u305f\u30da\u30eb\u30bd\u30ca\uff1a<\/strong>\u30de\u30c3\u30d7\u306f3\u5e74\u524d\u306e\u9867\u5ba2\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002\u5e02\u5834\u72b6\u6cc1\u3084\u9867\u5ba2\u306e\u884c\u52d5\u306f\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u6b20\u843d\u3057\u3066\u3044\u308b\u30c1\u30e3\u30cd\u30eb\uff1a<\/strong>\u30de\u30c3\u30d7\u306f\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u306e\u3084\u308a\u53d6\u308a\u306e\u307f\u3092\u30ab\u30d0\u30fc\u3057\u3066\u304a\u308a\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306e\u5229\u7528\u3084SNS\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u7121\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3>2. \u30d7\u30ed\u30bb\u30b9\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ae\u30e3\u30c3\u30d7<\/h3>\n<p>\u826f\u3044\u30c7\u30fc\u30bf\u304c\u3042\u3063\u3066\u3082\u3001\u5185\u90e8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u5916\u90e8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6df7\u4e71\u3055\u305b\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u96a0\u308c\u305f\u5f15\u7d99\u304e\uff1a<\/strong>\u9867\u5ba2\u304c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u3084\u308a\u53d6\u308a\u3057\u3001\u305d\u306e\u5f8c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5f15\u304d\u7d99\u304c\u308c\u307e\u3059\u3002\u3053\u306e\u79fb\u884c\u304c\u30de\u30c3\u30d7\u4e0a\u3067\u898b\u3048\u306a\u3051\u308c\u3070\u3001\u30ae\u30e3\u30c3\u30d7\u306e\u3088\u3046\u306b\u898b\u3048\u307e\u3059\u3002<\/li>\n<li><strong>\u5185\u90e8\u306e\u8907\u96d1\u3055\uff1a<\/strong> 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\u30d1\u30fc\u30bd\u30f3\u3068\u6574\u5408\u6027<\/h3>\n<p>\u4eba\u9593\u306e\u89e3\u91c8\u306f\u7570\u306a\u308b\u3002\u5171\u6709\u3055\u308c\u305f\u5b9a\u7fa9\u304c\u306a\u3051\u308c\u3070\u3001\u6df7\u4e71\u306f\u907f\u3051\u3089\u308c\u306a\u3044\u3002<\/p>\n<ul>\n<li><strong>\u7528\u8a9e\u306e\u4e0d\u4e00\u81f4\uff1a<\/strong> \u3042\u308b\u30c1\u30fc\u30e0\u306f\u300c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u300d\u3092\u30a2\u30ab\u30a6\u30f3\u30c8\u8a2d\u5b9a\u3068\u5b9a\u7fa9\u3059\u308b\u304c\u3001\u5225\u306e\u30c1\u30fc\u30e0\u306f\u521d\u56de\u306e\u6210\u529f\u3057\u305f\u8cfc\u5165\u3068\u5b9a\u7fa9\u3059\u308b\u3002<\/li>\n<li><strong>\u5171\u611f\u306e\u6b20\u5982\uff1a<\/strong> \u30de\u30c3\u30d7\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3067\u306f\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002\u4f01\u696d\u304c\u4f55\u3092\u3057\u305f\u3044\u304b\u3092\u5217\u6319\u3057\u3066\u3044\u308b\u304c\u3001\u9867\u5ba2\u304c\u4f55\u3092\u9054\u6210\u3057\u305f\u3044\u304b\u306f\u793a\u3057\u3066\u3044\u306a\u3044\u3002<\/li>\n<li><strong>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u6392\u9664\uff1a<\/strong> \u4e3b\u8981\u306a\u90e8\u9580\u304c\u4f5c\u6210\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u305f\u3081\u3001\u5f7c\u3089\u306f\u30de\u30c3\u30d7\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u3002<\/li>\n<\/ul>\n<h3>4. \u8868\u793a\u3068\u660e\u78ba\u3055<\/h3>\n<p>\u60c5\u5831\u306e\u8868\u793a\u65b9\u6cd5\u304c\u7406\u89e3\u306b\u5f71\u97ff\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u591a\u3059\u304e\u308b\uff1a<\/strong> \u3059\u3079\u3066\u306e\u30e1\u30fc\u30eb\u3084\u901a\u77e5\u3092\u5217\u6319\u3059\u308b\u3068\u3001\u8996\u899a\u304c\u6df7\u96d1\u3059\u308b\u3002<\/li>\n<li><strong>\u8907\u96d1\u306a\u56f3\u5f0f\u5316\uff1a<\/strong> \u6642\u7cfb\u5217\u306e\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3067\u306f\u306a\u304f\u3001\u8907\u96d1\u306a\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u8ad6\u7406\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u3002<\/li>\n<li><strong>\u611f\u60c5\u7684\u6587\u8108\u306e\u6b20\u5982\uff1a<\/strong> \u30de\u30c3\u30d7\u306f\u884c\u52d5\u3092\u793a\u3059\u304c\u3001\u305d\u306e\u884c\u52d5\u306b\u95a2\u9023\u3059\u308b\u611f\u60c5\u3092\u7701\u7565\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n<h2>\ud83d\udee0\ufe0f \u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u624b\u9806<\/h2>\n<p>\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3057\u305f\u3089\u3001\u3053\u306e\u69cb\u9020\u5316\u3055\u308c\u305f\u624b\u9806\u306b\u5f93\u3063\u3066\u30de\u30c3\u30d7\u3092\u6574\u7406\u3059\u308b\u3002\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u6642\u9593\u3068\u5354\u529b\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d71\uff1a\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u306e\u691c\u8a3c<\/h3>\n<p>\u4eee\u5b9a\u3092\u4fe1\u3058\u3066\u306f\u3044\u3051\u306a\u3044\u3002\u5143\u306e\u5165\u529b\u30c7\u30fc\u30bf\u306b\u623b\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30bd\u30fc\u30b9\u306e\u76e3\u67fb\uff1a<\/strong> \u30de\u30c3\u30d7\u4f5c\u6210\u306b\u4f7f\u7528\u3055\u308c\u305f\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3002\u30c7\u30fc\u30bf\u304c\u6700\u65b0\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n<li><strong>\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u5b9f\u65bd\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u3068\u76f4\u63a5\u8a71\u3059\u3002\u8a18\u61b6\u306b\u57fa\u3065\u3044\u3066\u4f53\u9a13\u3092\u632f\u308a\u8fd4\u3063\u3066\u3082\u3089\u3046\u3002\u305d\u308c\u3092\u30de\u30c3\u30d7\u3068\u6bd4\u8f03\u3059\u308b\u3002<\/li>\n<li><strong>\u5206\u6790\u306e\u78ba\u8a8d\uff1a<\/strong> \u5404\u6bb5\u968e\u3067\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u78ba\u8a8d\u3059\u308b\u3002\u6bb5\u968e\u3067\u5927\u304d\u306a\u8131\u843d\u304c\u3042\u308b\u5834\u5408\u3001\u305d\u306e\u6469\u64e6\u304c\u30de\u30c3\u30d7\u306b\u53cd\u6620\u3055\u308c\u3066\u3044\u308b\u304b\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n<\/ul>\n<h3>\u30b9\u30c6\u30c3\u30d72\uff1a\u7528\u8a9e\u306e\u7d71\u4e00<\/h3>\n<p>\u5168\u54e1\u304c\u540c\u3058\u8a00\u8449\u3067\u8a71\u305b\u308b\u3088\u3046\u306b\u3001\u7528\u8a9e\u96c6\u3092\u4f5c\u6210\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u6bb5\u968e\u306e\u5b9a\u7fa9\uff1a<\/strong>\u6bb5\u968e\u3092\u660e\u78ba\u306b\u30e9\u30d9\u30eb\u4ed8\u3051\u3059\u308b\uff08\u4f8b\uff1a\u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\uff09\u3002\u300c\u30b9\u30bf\u30fc\u30c8\u300d\u3084\u300c\u30a8\u30f3\u30c9\u300d\u306e\u3088\u3046\u306a\u66d6\u6627\u306a\u7528\u8a9e\u306f\u907f\u3051\u308b\u3002<\/li>\n<li><strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u5b9a\u7fa9\uff1a<\/strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u306f\u4f55\u304b\u3092\u6b63\u78ba\u306b\u5b9a\u7fa9\u3059\u308b\u3002SNS\u6295\u7a3f\u306f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308b\u304b\uff1f\u96fb\u8a71\u306f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308b\u304b\uff1f<\/li>\n<li><strong>\u5b9a\u7fa9\u306e\u6587\u66f8\u5316\uff1a<\/strong>\u3053\u306e\u7528\u8a9e\u96c6\u3092\u3001\u65c5\u8def\u306b\u95a2\u4e0e\u3059\u308b\u3059\u3079\u3066\u306e\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u304c\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u72b6\u614b\u306b\u3057\u3066\u304a\u304f\u3002<\/li>\n<\/ul>\n<h3>\u30b9\u30c6\u30c3\u30d73\uff1a\u30d3\u30b8\u30e5\u30a2\u30eb\u306e\u6d17\u7df4<\/h3>\n<p>\u8996\u899a\u30c7\u30b6\u30a4\u30f3\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u8a8d\u77e5\u8ca0\u8377\u3092\u8efd\u6e1b\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u8272\u306e\u4f7f\u7528\u3092\u5236\u9650\u3059\u308b\uff1a<\/strong>\u8272\u306f\u7279\u5b9a\u306e\u72b6\u614b\uff08\u4f8b\uff1a\u8ab2\u984c\u3068\u559c\u3073\u306e\u77ac\u9593\uff09\u3092\u5f37\u8abf\u3059\u308b\u305f\u3081\u306b\u4f7f\u3046\u3002\u5358\u306b\u898b\u305f\u76ee\u3092\u826f\u304f\u3059\u308b\u305f\u3081\u3067\u306f\u306a\u3044\u3002<\/li>\n<li><strong>\u4f59\u767d\u3092\u6d3b\u7528\u3059\u308b\uff1a<\/strong>\u6bb5\u968e\u306e\u9593\u306b\u4f59\u767d\u3092\u78ba\u4fdd\u3059\u308b\u3002\u6df7\u96d1\u3057\u305f\u30de\u30c3\u30d7\u306f\u8aad\u307f\u306b\u304f\u3044\u3002<\/li>\n<li><strong>\u6d41\u308c\u306b\u6ce8\u76ee\u3059\u308b\uff1a<\/strong>\u77e2\u5370\u3092\u4f7f\u3063\u3066\u65b9\u5411\u3092\u793a\u3059\u3002\u7d4c\u8def\u304c\u975e\u7dda\u5f62\u306e\u5834\u5408\u306f\u3001\u5206\u5c90\u7dda\u3092\u4f7f\u3063\u3066\u4ee3\u66ff\u7d4c\u8def\u3092\u793a\u3059\u3002<\/li>\n<\/ul>\n<h3>\u30b9\u30c6\u30c3\u30d74\uff1a\u8cac\u4efb\u8005\u306e\u5272\u308a\u5f53\u3066<\/h3>\n<p>\u8cac\u4efb\u8005\u304c\u3044\u306a\u3044\u30de\u30c3\u30d7\u306f\u7121\u8996\u3055\u308c\u308b\u3002\u8cac\u4efb\u306e\u6240\u5728\u3092\u660e\u78ba\u306b\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u30bf\u30b0\u3092\u4ed8\u3051\u308b\uff1a<\/strong>\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u7279\u5b9a\u306e\u8cac\u4efb\u8005\u3092\u5272\u308a\u5f53\u3066\u308b\uff08\u4f8b\uff1a\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u300c\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30fc\u30eb\u300d\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u62c5\u5f53\uff09\u3002<\/li>\n<li><strong>\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\uff1a<\/strong>\u5404\u6bb5\u968e\u3067\u306e\u6210\u529f\u306e\u5b9a\u7fa9\u3092\u660e\u78ba\u306b\u3059\u308b\u3002\u300c\u691c\u8a0e\u300d\u6bb5\u968e\u3068\u306f\u3001\u30b5\u30a4\u30c8\u6ede\u5728\u6642\u9593\u304b\u3001\u30d1\u30f3\u30d5\u30ec\u30c3\u30c8\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u304b\uff1f<\/li>\n<li><strong>\u30ec\u30d3\u30e5\u30fc\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\uff1a<\/strong>\u30de\u30c3\u30d7\u306e\u30ec\u30d3\u30e5\u30fc\u3068\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u66f4\u65b0\u306e\u305f\u3081\u3001\u5b9a\u671f\u7684\u306a\u4f1a\u8b70\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/li>\n<\/ul>\n<h2>\u26a0\ufe0f \u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74\u3068\u305d\u306e\u89e3\u6c7a\u7b56<\/h2>\n<p>\u4e00\u822c\u7684\u306a\u554f\u984c\u3092\u56de\u907f\u3059\u308b\u305f\u3081\u3001\u3053\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u8868\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u983b\u51fa\u3059\u308b\u554f\u984c\u3068\u305d\u306e\u5b9f\u7528\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u554f\u984c<\/th>\n<th>\u8a3a\u65ad<\/th>\n<th>\u89e3\u6c7a\u7b56<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u30de\u30c3\u30d7\u3092\u7121\u8996\u3059\u308b<\/strong><\/td>\n<td>\u5f7c\u3089\u306f\u65e5\u5e38\u696d\u52d9\u306b\u304a\u3051\u308b\u4fa1\u5024\u3084\u95a2\u9023\u6027\u3092\u898b\u3044\u3060\u305b\u306a\u3044\u3002<\/td>\n<td>\u30de\u30c3\u30d7\u306e\u6bb5\u968e\u3092KPI\u304a\u3088\u3073\u904b\u7528\u30bf\u30b9\u30af\u306b\u76f4\u63a5\u30ea\u30f3\u30af\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u30de\u30c3\u30d7\u3068\u77db\u76fe\u3057\u3066\u3044\u308b<\/strong><\/td>\n<td>\u5185\u90e8\u306e\u4eee\u5b9a\u304c\u5916\u90e8\u306e\u73fe\u5b9f\u3068\u4e00\u81f4\u3057\u306a\u3044\u3002<\/td>\n<td>\u30d5\u30ed\u30fc\u306e\u691c\u8a3c\u306e\u305f\u3081\u306b\u30e6\u30fc\u30b6\u30fc\u8a66\u9a13\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u5b9f\u65bd\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u6bb5\u968e\u304c\u591a\u3059\u304e\u308b<\/strong><\/td>\n<td>\u30de\u30c3\u30d7\u304c\u7d30\u304b\u304f\u306a\u308a\u3059\u304e\u3066\u5168\u4f53\u50cf\u304c\u898b\u3048\u306a\u304f\u306a\u308b\u3002<\/td>\n<td>\u6bb5\u968e\u3092\u7d71\u5408\u3059\u308b\u3002\u5c0f\u3055\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u3088\u308a\u5e83\u3044\u30d5\u30a7\u30fc\u30ba\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u5185\u90e8\u3068\u5916\u90e8\u306e\u6df7\u4e71<\/strong><\/td>\n<td>\u30de\u30c3\u30d7\u306f\u9867\u5ba2\u306e\u884c\u52d5\u3067\u306f\u306a\u304f\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30d7\u30ed\u30bb\u30b9\u3092\u793a\u3057\u3066\u3044\u308b\u3002<\/td>\n<td>\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u524a\u9664\u3059\u308b\u3002\u9867\u5ba2\u304c\u898b\u305f\u308a\u611f\u3058\u305f\u308a\u3059\u308b\u3082\u306e\u3060\u3051\u306b\u6ce8\u76ee\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u660e\u78ba\u306a\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u304c\u306a\u3044<\/strong><\/td>\n<td>\u554f\u984c\u3092\u7279\u5b9a\u3059\u308b\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3042\u308a\u3001\u884c\u52d5\u304c\u6b20\u3051\u3066\u3044\u308b\u3002<\/td>\n<td>\u5404\u6bb5\u968e\u306e\u4e0b\u306b\u300c\u6a5f\u4f1a\u300d\u884c\u3092\u8ffd\u52a0\u3057\u3001\u6539\u5584\u70b9\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\ud83d\udd04 \u9759\u7684\u304b\u3089\u52d5\u7684\u3078<\/h2>\n<p>\u6df7\u4e71\u306e\u539f\u56e0\u3068\u306a\u308b\u4e00\u822c\u7684\u306a\u7406\u7531\u306f\u3001\u30de\u30c3\u30d7\u3092\u4e00\u5ea6\u9650\u308a\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3068\u3057\u3066\u6271\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u3042\u308b\u3002\u9867\u5ba2\u306e\u65c5\u306f\u9032\u5316\u3059\u308b\u3002\u5e02\u5834\u306f\u5909\u5316\u3059\u308b\u3002\u88fd\u54c1\u3082\u5909\u308f\u308b\u3002\u30de\u30c3\u30d7\u304c\u9759\u7684\u3067\u3042\u308b\u9650\u308a\u3001\u5fc5\u7136\u7684\u306b\u6df7\u4e71\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u3002<\/p>\n<h3>\u7d99\u7d9a\u7684\u306a\u66f4\u65b0\u306e\u5b9f\u65bd<\/h3>\n<p>\u30de\u30c3\u30d7\u306e\u95a2\u9023\u6027\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u3001\u305d\u308c\u3092\u751f\u304d\u3066\u3044\u308b\u6587\u66f8\u3068\u3057\u3066\u6271\u3046\u3079\u304d\u3067\u3042\u308b\u3002\u3053\u308c\u306b\u306f\u3001\u300c\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u300d\u304b\u3089\u300c\u30de\u30c3\u30d7\u3092\u7ba1\u7406\u3059\u308b\u300d\u3078\u3068\u610f\u8b58\u3092\u5909\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\uff1a<\/strong>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30de\u30c3\u30d7\u306e\u66f4\u65b0\u30b5\u30a4\u30af\u30eb\u306b\u76f4\u63a5\u7d71\u5408\u3059\u308b\u3002\u9867\u5ba2\u304c\u7279\u5b9a\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u4e0d\u6e80\u3092\u8ff0\u3079\u305f\u5834\u5408\u3001\u3059\u3050\u306b\u30de\u30c3\u30d7\u3092\u66f4\u65b0\u3059\u308b\u3002<\/li>\n<li><strong>\u30d0\u30fc\u30b8\u30e7\u30f3\u7ba1\u7406\uff1a<\/strong>\u5909\u66f4\u5c65\u6b74\u3092\u7dad\u6301\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u65c5\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3057\u305f\u304b\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/li>\n<li><strong>\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\uff1a<\/strong>\u30de\u30c3\u30d7\u3092\u904b\u7528\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u63a5\u7d9a\u3059\u308b\u3002\u30e1\u30c8\u30ea\u30af\u30b9\u304c\u5909\u5316\u3057\u305f\u5834\u5408\u3001\u30de\u30c3\u30d7\u304c\u305d\u306e\u5f71\u97ff\u3092\u53cd\u6620\u3059\u3079\u304d\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n<h3>\u6210\u529f\u6307\u6a19\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/h3>\n<p>\u30de\u30c3\u30d7\u304c\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u3069\u3046\u3084\u3063\u3066\u77e5\u308b\u304b\uff1f\u91cd\u8981\u306a\u9818\u57df\u3067\u306e\u6539\u5584\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\uff1a<\/strong>\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u7279\u5b9a\u3055\u308c\u305f\u7279\u5b9a\u306e\u6bb5\u968e\u3067\u30b9\u30b3\u30a2\u304c\u6539\u5584\u3057\u3066\u3044\u308b\u304b\uff1f<\/li>\n<li><strong>\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\uff1a<\/strong>\u5909\u66f4\u5f8c\u3001\u30d5\u30a1\u30cd\u30eb\u304c\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u52d5\u3044\u3066\u3044\u308b\u304b\uff1f<\/li>\n<li><strong>\u5185\u90e8\u52b9\u7387\uff1a<\/strong> \u30c1\u30fc\u30e0\u306f\u30d7\u30ed\u30bb\u30b9\u306b\u3064\u3044\u3066\u8b70\u8ad6\u3059\u308b\u6642\u9593\u3088\u308a\u3082\u3001\u6539\u5584\u3092\u5b9f\u884c\u3059\u308b\u6642\u9593\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<\/ul>\n<h2>\ud83e\udde9 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\u30de\u30c3\u30d7\u30ec\u30d3\u30e5\u30fc\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/h2>\n<p>\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3084\u5e83\u3044\u30c1\u30fc\u30e0\u306b\u65c5\u8def\u30de\u30c3\u30d7\u3092\u63d0\u793a\u3059\u308b\u524d\u306b\u3001\u3053\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u304c\u6d88\u8cbb\u53ef\u80fd\u306b\u306a\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u2610 \u3059\u3079\u3066\u306e\u6bb5\u968e\u304c\u3001\u696d\u754c\u6a19\u6e96\u306e\u7528\u8a9e\u3067\u660e\u78ba\u306b\u30e9\u30d9\u30eb\u4ed8\u3051\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u2610 \u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u7279\u5b9a\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u306b\u30ea\u30f3\u30af\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u2610 \u3059\u3079\u3066\u306e\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u5b9a\u7fa9\u3092\u78ba\u8a8d\u3057\u3001\u5408\u610f\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u2610 \u9867\u5ba2\u304c\u884c\u3046\u3053\u3068\u3068\u3001\u4f01\u696d\u304c\u884c\u3046\u3053\u3068\u304c\u660e\u78ba\u306b\u533a\u5225\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u2610 \u5404\u6bb5\u968e\u306b\u611f\u60c5\u72b6\u614b\uff08\u30a4\u30e9\u30a4\u30e9\u3001\u559c\u3073\uff09\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u2610 \u3059\u3079\u3066\u306e\u8ab2\u984c\u306b\u5bfe\u3057\u3066\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30a2\u30a4\u30c6\u30e0\u307e\u305f\u306f\u6a5f\u4f1a\u304c\u30ea\u30b9\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u2610 \u30d3\u30b8\u30e5\u30a2\u30eb\u30c7\u30b6\u30a4\u30f3\u306f\u660e\u78ba\u3067\u3001\u3054\u3061\u3083\u3054\u3061\u3083\u3057\u3066\u3044\u307e\u305b\u3093\u304b\uff1f<\/li>\n<li>\u2610 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