{"id":408,"date":"2026-03-26T04:00:00","date_gmt":"2026-03-26T04:00:00","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/common-mistakes-customer-journey-mapping\/"},"modified":"2026-03-26T04:00:00","modified_gmt":"2026-03-26T04:00:00","slug":"common-mistakes-customer-journey-mapping","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/common-mistakes-customer-journey-mapping\/","title":{"rendered":"\u6642\u9593\u3068\u8cc7\u91d1\u3092\u7121\u99c4\u306b\u3059\u308b\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u4e00\u822c\u7684\u306a\u8aa4\u308a"},"content":{"rendered":"<p>\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u500b\u4eba\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u7d4c\u9a13\u3059\u308b\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u6226\u7565\u7684\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u8a8d\u77e5\u304b\u3089\u64c1\u8b77\u3078\u3068\u79fb\u884c\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u660e\u78ba\u306b\u3059\u308b\u306e\u304c\u76ee\u7684\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u591a\u304f\u306e\u7d44\u7e54\u304c\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u9069\u5207\u306b\u5b9f\u884c\u3057\u3066\u3044\u307e\u305b\u3093\u3002\u3053\u306e\u5206\u91ce\u306b\u304a\u3051\u308b\u8aa4\u308a\u306f\u3001\u5927\u304d\u306a\u8ca1\u653f\u7684\u640d\u5931\u3092\u62db\u304d\u307e\u3059\u3002\u30a2\u30c6\u30f3\u30c9\u306b\u97ff\u304b\u306a\u3044\u53d6\u308a\u7d44\u307f\u306b\u6642\u9593\u3092\u8cbb\u3084\u3057\u307e\u3059\u3002\u30de\u30c3\u30d7\u304c\u4e0d\u6b63\u78ba\u306a\u5834\u5408\u3001\u8aa4\u3063\u305f\u554f\u984c\u306e\u89e3\u6c7a\u306b\u30ea\u30bd\u30fc\u30b9\u304c\u5272\u304b\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u4e88\u7b97\u3092\u5727\u8feb\u3057\u3001\u7d50\u679c\u306e\u9045\u5ef6\u3092\u5f15\u304d\u8d77\u3053\u3059\u91cd\u5927\u306a\u8aa4\u308a\u3092\u6982\u8aac\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8aa4\u308a\u304c\u306a\u305c\u767a\u751f\u3059\u308b\u306e\u304b\u3001\u305d\u3057\u3066\u53ce\u76ca\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u306e\u304b\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002\u76ee\u7684\u306f\u3001\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u52aa\u529b\u304c\u6df7\u4e71\u3092\u751f\u3080\u306e\u3067\u306f\u306a\u304f\u3001\u5b9f\u884c\u53ef\u80fd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3082\u305f\u3089\u3059\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Infographic showing 8 common customer journey mapping mistakes: relying on assumptions instead of data, ignoring emotional landscape, one-size-fits-all mapping, internal process focus, neglecting post-purchase phase, lack of cross-functional collaboration, treating maps as static documents, and overcomplicated visuals - featuring simple black-outline icons with pastel accents, rounded shapes, and actionable fixes to help teams save time, reduce costs, and improve customer experience\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-mapping-mistakes-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>1. \u30c7\u30fc\u30bf\u3067\u306f\u306a\u304f\u4eee\u5b9a\u306b\u983c\u308b \ud83e\udde0<\/h2>\n<p>\u6700\u3082\u983b\u7e41\u306a\u8aa4\u308a\u306f\u3001\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u304c\u4f55\u3092\u6b32\u3057\u3066\u3044\u308b\u304b\u3092\u65e2\u306b\u628a\u63e1\u3057\u3066\u3044\u308b\u3068\u4eee\u5b9a\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u793e\u5185\u306e\u30c1\u30fc\u30e0\u306f\u3057\u3070\u3057\u3070\u9589\u9396\u7684\u306a\u74b0\u5883\u3067\u6d3b\u52d5\u3057\u307e\u3059\u3002\u76f4\u611f\u306b\u57fa\u3065\u3044\u3066\u30e6\u30fc\u30b6\u30fc\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u5371\u967a\u3067\u3059\u3002\u4eee\u5b9a\u306f\u8aa4\u3063\u305f\u6a5f\u80fd\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002<\/p>\n<p>\u30c7\u30fc\u30bf\u306e\u691c\u8a3c\u3092\u98db\u3070\u3059\u3068\u3001\u5b58\u5728\u3057\u306a\u3044\u554f\u984c\u306b\u5bfe\u3059\u308b\u89e3\u6c7a\u7b56\u3092\u69cb\u7bc9\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u8aa4\u308a\u306e\u30b3\u30b9\u30c8\u306f\u975e\u5e38\u306b\u9ad8\u3044\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u7121\u8996\u3059\u308b\u6a5f\u80fd\u3092\u958b\u767a\u3059\u308b\u305f\u3081\u306b\u8cc7\u91d1\u3092\u8cbb\u3084\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u8aa4\u3063\u305f\u30c6\u30fc\u30de\u306b\u3064\u3044\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u305f\u3081\u306b\u6642\u9593\u3092\u7121\u99c4\u306b\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30ea\u30b9\u30af\uff1a<\/strong>\u5b9f\u969b\u306b\u5fc5\u8981\u3068\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u81ea\u5206\u304c\u5fc5\u8981\u3060\u3068\u8003\u3048\u3066\u3044\u308b\u3082\u306e\u306b\u57fa\u3065\u3044\u3066\u88fd\u54c1\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3002<\/li>\n<li><strong>\u30b3\u30b9\u30c8\uff1a<\/strong>\u958b\u767a\u30b3\u30b9\u30c8\u304c\u5931\u308f\u308c\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u304c\u5168\u304f\u5f97\u3089\u308c\u306a\u3044\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u7b56\uff1a<\/strong>\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u691c\u8a3c\u3059\u308b\u305f\u3081\u306b\u3001\u5b9a\u91cf\u30c7\u30fc\u30bf\uff08\u5206\u6790\uff09\u3068\u5b9a\u6027\u30c7\u30fc\u30bf\uff08\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff09\u3092\u6d3b\u7528\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u5b9f\u8a3c\u7684\u8a3c\u62e0\u304c\u306a\u3051\u308c\u3070\u3001\u3042\u306a\u305f\u306e\u30de\u30c3\u30d7\u306f\u4eee\u8aac\u306b\u3059\u304e\u305a\u3001\u6226\u7565\u3067\u306f\u306a\u3044\u3002\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u5b9f\u969b\u306e\u30e6\u30fc\u30b6\u30fc\u884c\u52d5\u3067\u691c\u8a3c\u3059\u308b\u3002\u75db\u307f\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u63a8\u6e2c\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u6e2c\u5b9a\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n<h2>2. \u611f\u60c5\u306e\u98a8\u666f\u3092\u7121\u8996\u3059\u308b 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\ud83e\udd1d<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3057\u3070\u3057\u3070\u5b64\u7acb\u3057\u3066\u884c\u308f\u308c\u308b\u30021\u3064\u306e\u90e8\u9580\u304c\u4ed6\u306e\u90e8\u9580\u306e\u610f\u898b\u306a\u3057\u306b\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u55b6\u696d\u306a\u3057\u3067\u4f5c\u6210\u3059\u308b\u3002\u55b6\u696d\u304c\u30b5\u30dd\u30fc\u30c8\u306a\u3057\u3067\u4f5c\u6210\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c7\u30fc\u30bf\u304c\u7e26\u5272\u308a\u306b\u306a\u308a\u3001\u6226\u7565\u304c\u885d\u7a81\u3059\u308b\u3002<\/p>\n<p>\u30de\u30c3\u30d7\u304c\u5171\u6709\u3055\u308c\u306a\u3051\u308c\u3070\u3001\u5171\u6709\u3055\u308c\u305f\u73fe\u5b9f\u306b\u306f\u306a\u3089\u306a\u3044\u3002\u30c1\u30fc\u30e0\u306f\u4e92\u3044\u306b\u53cd\u767a\u3059\u308b\u3002\u30b5\u30dd\u30fc\u30c8\u304c\u55b6\u696d\u304c\u7d04\u675f\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u7d04\u675f\u3059\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3057\u306a\u3044\u30da\u30fc\u30b8\u306b\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u8a98\u5c0e\u3059\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002\u3053\u306e\u4e0d\u6574\u5408\u306f\u4f1a\u8b70\u306e\u6642\u9593\u3068\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u8cbb\u7528\u3092\u7121\u99c4\u306b\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30ea\u30b9\u30af\uff1a<\/strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u9593\u3067\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306b\u4e00\u8cab\u6027\u304c\u306a\u3044\u3002<\/li>\n<li><strong>\u30b3\u30b9\u30c8\uff1a<\/strong>\u6df7\u4e71\u3059\u308b\u9867\u5ba2\u3002\u5185\u90e8\u306e\u6469\u64e6\u3068\u8cac\u4efb\u306e\u306a\u3059\u308a\u3064\u3051\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u7b56\uff1a<\/strong>\u30de\u30c3\u30d4\u30f3\u30b0\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306b\u3059\u3079\u3066\u306e\u95a2\u4fc2\u8005\u3092\u53c2\u52a0\u3055\u305b\u308b\u3002\u5404\u30c1\u30fc\u30e0\u304c\u5168\u4f53\u50cf\u306b\u304a\u3051\u308b\u81ea\u3089\u306e\u5f79\u5272\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u5354\u529b\u306b\u3088\u3063\u3066\u4e00\u8cab\u3057\u305f\u58f0\u304c\u78ba\u4fdd\u3055\u308c\u308b\u3002\u3059\u3079\u3066\u306e\u4eba\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3068\u3001\u5168\u4f53\u306e\u4f53\u9a13\u3092\u652f\u63f4\u3059\u308b\u610f\u601d\u6c7a\u5b9a\u304c\u306a\u3055\u308c\u308b\u3002\u3053\u306e\u6574\u5408\u6027\u306b\u3088\u308a\u3001\u5185\u90e8\u306e\u7121\u99c4\u304c\u524a\u6e1b\u3055\u308c\u3001\u5916\u90e8\u306e\u6210\u679c\u304c\u5411\u4e0a\u3059\u308b\u3002<\/p>\n<h2>7. \u30de\u30c3\u30d7\u3092\u9759\u7684\u306a\u6587\u66f8\u3068\u3057\u3066\u6271\u3046\u3053\u3068 \ud83d\udcc4<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u58c1\u306b\u8cbc\u308b\u305f\u3081\u306e\u30dd\u30b9\u30bf\u30fc\u3067\u306f\u306a\u3044\u3002\u305d\u308c\u306f\u751f\u304d\u3066\u3044\u308b\u6587\u66f8\u3067\u3042\u308b\u3002\u5e02\u5834\u306f\u5909\u5316\u3059\u308b\u3002\u6280\u8853\u306f\u9032\u5316\u3059\u308b\u3002\u9867\u5ba2\u306e\u884c\u52d5\u306f\u5909\u5316\u3059\u308b\u3002\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3066\u3082\u4e00\u5207\u66f4\u65b0\u3057\u306a\u3051\u308c\u3070\u3001\u3059\u3050\u306b\u9673\u8150\u5316\u3057\u3066\u3057\u307e\u3046\u3002<\/p>\n<p>\u53e4\u304f\u306a\u3063\u305f\u30de\u30c3\u30d7\u306f\u8aa4\u3063\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u62db\u304f\u3002\u5b58\u5728\u3057\u306a\u3044\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u57fa\u3065\u3044\u3066\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u5c55\u958b\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u95a2\u4fc2\u306e\u306a\u3044\u30c1\u30e3\u30cd\u30eb\u306b\u6700\u9069\u5316\u3057\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u306a\u3044\u3002\u6642\u9593\u306f\u5e7d\u970a\u3092\u8ffd\u3044\u304b\u3051\u308b\u3053\u3068\u306b\u7121\u99c4\u306b\u4f7f\u308f\u308c\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30ea\u30b9\u30af\uff1a<\/strong>\u6b63\u78ba\u3067\u306a\u304f\u306a\u3063\u305f\u6b74\u53f2\u7684\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u6226\u7565\u7684\u6c7a\u5b9a\u3002<\/li>\n<li><strong>\u30b3\u30b9\u30c8\uff1a<\/strong>\u5e02\u5834\u306e\u6a5f\u4f1a\u3092\u9003\u3059\u3002\u8cc7\u6e90\u306e\u914d\u5206\u304c\u4e0d\u9069\u5207\u306b\u306a\u308b\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u7b56\uff1a<\/strong>\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3059\u308b\u3002\u56db\u534a\u671f\u3054\u3068\u3001\u307e\u305f\u306f\u5e02\u5834\u306b\u5927\u304d\u306a\u5909\u5316\u304c\u751f\u3058\u305f\u969b\u306b\u30de\u30c3\u30d7\u3092\u66f4\u65b0\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u30de\u30c3\u30d7\u3092\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u3064\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3057\u3066\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6d17\u7df4\u3055\u305b\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6226\u7565\u304c\u5b9f\u969b\u306e\u72b6\u6cc1\u306b\u67d4\u8edf\u304b\u3064\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3002<\/p>\n<h2>8. \u8996\u899a\u7684\u8868\u73fe\u3092\u8907\u96d1\u5316\u3057\u3059\u304e\u308b\u3053\u3068 \ud83c\udfa8<\/h2>\n<p>\u8907\u96d1\u3055\u306f\u7406\u89e3\u3092\u59a8\u3052\u308b\u3002\u4e00\u90e8\u306e\u30c1\u30fc\u30e0\u306f\u3001\u6570\u5341\u306e\u30ec\u30a4\u30e4\u30fc\u3001\u8272\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u542b\u3080\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3002\u8996\u899a\u7684\u8868\u73fe\u306f\u8ff7\u8def\u306e\u3088\u3046\u306b\u306a\u308b\u3002\u95a2\u4fc2\u8005\u306f\u6d1e\u5bdf\u3092\u898b\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u305a\u3001\u7d30\u90e8\u306b\u8ff7\u3044\u8fbc\u3080\u3002<\/p>\n<p>\u30de\u30c3\u30d7\u304c\u3057\u3059\u304e\u308b\u3068\u3001\u4f7f\u308f\u308c\u306a\u304f\u306a\u308b\u3002\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u76ee\u7684\u306f\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u4e0e\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4f1d\u3048\u308b\u3053\u3068\u3067\u3042\u308b\u3002\u660e\u78ba\u3055\u304c\u884c\u52d5\u3092\u751f\u3080\u3002\u95a2\u4fc2\u8005\u304c5\u5206\u4ee5\u5185\u306b\u30de\u30c3\u30d7\u3092\u7406\u89e3\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u305d\u308c\u306f\u5931\u6557\u3067\u3042\u308b\u3002<\/p>\n<ul>\n<li><strong>\u30ea\u30b9\u30af\uff1a<\/strong>\u91cd\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u8996\u899a\u7684\u306a\u30ce\u30a4\u30ba\u306b\u57cb\u3082\u308c\u3066\u3057\u307e\u3046\u3002<\/li>\n<li><strong>\u30b3\u30b9\u30c8\uff1a<\/strong>\u5c0e\u5165\u304c\u3055\u308c\u306a\u3044\u3002\u91cd\u8981\u306a\u6539\u5584\u304c\u884c\u308f\u308c\u306a\u3044\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u7b56\uff1a<\/strong>\u8996\u899a\u8868\u73fe\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u4fdd\u3064\u3002\u91cd\u8981\u306a\u7d4c\u8def\u306b\u6ce8\u76ee\u3059\u308b\u3002\u8272\u306f\u3001\u91cd\u8981\u306a\u554f\u984c\u3092\u5f37\u8abf\u3059\u308b\u305f\u3081\u306b\u9650\u3063\u3066\u4f7f\u3046\u3002<\/li>\n<\/ul>\n<p>\u8aad\u307f\u3084\u3059\u3055\u3092\u6700\u512a\u5148\u306b\u8a2d\u8a08\u3059\u308b\u3002\u30a2\u30a4\u30b3\u30f3\u3084\u660e\u78ba\u306a\u30e9\u30d9\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3002\u7269\u8a9e\u306e\u6d41\u308c\u304c\u660e\u78ba\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002\u7406\u89e3\u3055\u308c\u308b\u30b7\u30f3\u30d7\u30eb\u306a\u30de\u30c3\u30d7\u306f\u3001\u7121\u8996\u3055\u308c\u308b\u8907\u96d1\u306a\u5091\u4f5c\u3088\u308a\u3082\u4fa1\u5024\u304c\u9ad8\u3044\u3002<\/p>\n<h3>\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74\u3068\u662f\u6b63\u7b56\u306e\u6bd4\u8f03 \ud83d\udcca<\/h3>\n<table>\n<thead>\n<tr>\n<th>\u843d\u3068\u3057\u7a74<\/th>\n<th>\u5f71\u97ff<\/th>\n<th>\u662f\u6b63\u7b56<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u4eee\u5b9a\u306b\u57fa\u3065\u304f\u30de\u30c3\u30d4\u30f3\u30b0<\/td>\n<td>\u9593\u9055\u3063\u305f\u6a5f\u80fd\u306e\u69cb\u7bc9<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u30c7\u30fc\u30bf\u3067\u691c\u8a3c\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u611f\u60c5\u3092\u7121\u8996\u3059\u308b<\/td>\n<td>\u9ad8\u3044\u96e2\u8131\u7387\u3001\u4f4e\u3044\u5fe0\u8aa0\u5fc3<\/td>\n<td>\u611f\u60c5\u306e\u5909\u52d5\u3092\u53ef\u8996\u5316\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u30aa\u30fc\u30eb\u30de\u30a4\u30c6\u30a3\u306a\u30a2\u30d7\u30ed\u30fc\u30c1<\/td>\n<td>\u4f4e\u3044\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387<\/td>\n<td>\u30da\u30eb\u30bd\u30ca\u5225\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u5185\u90e8\u4e2d\u5fc3\u306e\u8996\u70b9<\/td>\n<td>\u9867\u5ba2\u306e\u4e0d\u6e80<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u8996\u70b9\u304b\u3089\u30de\u30c3\u30d7\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u9759\u7684\u306a\u6587\u66f8<\/td>\n<td>\u53e4\u304f\u306a\u3063\u305f\u6226\u7565<\/td>\n<td>\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\u3068\u66f4\u65b0<\/td>\n<\/tr>\n<tr>\n<td>\u8907\u96d1\u5316<\/td>\n<td>\u4f4e\u3044\u5c0e\u5165\u7387<\/td>\n<td>\u8996\u899a\u7684\u8868\u73fe\u3068\u7269\u8a9e\u3092\u7c21\u6f54\u306b\u3059\u308b<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u30de\u30c3\u30d4\u30f3\u30b0\u6d3b\u52d5\u306e\u5f71\u97ff\u3092\u6e2c\u308b\u65b9\u6cd5 \ud83d\udcca<\/h2>\n<p>\u3053\u308c\u3089\u306e\u8aa4\u308a\u3092\u4fee\u6b63\u3057\u305f\u5f8c\u306f\u3001\u5909\u66f4\u304c\u52b9\u679c\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u30e1\u30c8\u30ea\u30af\u30b9\u304c\u306a\u3051\u308c\u3070\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u4fa1\u5024\u3092\u8a3c\u660e\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<ul>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b5\u30a4\u30b3 (NPS):<\/strong>\u5168\u4f53\u7684\u306a\u5fe0\u8aa0\u5fc3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6 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