{"id":417,"date":"2026-03-25T21:44:01","date_gmt":"2026-03-25T21:44:01","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/planning-customer-journey-mapping-project\/"},"modified":"2026-03-25T21:44:01","modified_gmt":"2026-03-25T21:44:01","slug":"planning-customer-journey-mapping-project","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/planning-customer-journey-mapping-project\/","title":{"rendered":"\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30bc\u30ed\u304b\u3089\u8a08\u753b\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u30db\u30ef\u30a4\u30c8\u30dc\u30fc\u30c9\u306b\u7dda\u3092\u5f15\u304f\u3053\u3068\u4ee5\u4e0a\u306e\u610f\u5473\u3092\u6301\u3061\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u6df1\u3044\u8abf\u67fb\u3001\u6a2a\u65ad\u7684\u306a\u9023\u643a\u3001\u53d6\u5f15\u306e\u80cc\u5f8c\u306b\u3042\u308b\u4eba\u9593\u306e\u7406\u89e3\u306b\u5411\u3051\u305f\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u8981\u3059\u308b\u6226\u7565\u7684\u4f5c\u696d\u3067\u3059\u3002\u6b63\u3057\u304f\u5b9f\u884c\u3055\u308c\u305f\u5834\u5408\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u30e6\u30fc\u30b6\u30fc\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308b\u304b\u3001\u3069\u3053\u3067\u969c\u5bb3\u3092\u611f\u3058\u308b\u304b\u3001\u3069\u3053\u3067\u6e80\u8db3\u3092\u5f97\u308b\u304b\u3068\u3044\u3063\u305f\u91cd\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u30ac\u30a4\u30c9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30bc\u30ed\u304b\u3089\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u69cb\u9020\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u7279\u5b9a\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u6539\u5584\u3092\u884c\u3063\u3066\u3044\u308b\u304b\u3001\u3042\u308b\u3044\u306f\u5168\u4f53\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u3092\u5237\u65b0\u3057\u3066\u3044\u308b\u304b\u306b\u95a2\u308f\u3089\u305a\u3001\u57fa\u790e\u306f\u540c\u3058\u3067\u3059\u3002\u76ee\u6a19\u306e\u660e\u78ba\u5316\u3001\u9069\u5207\u306a\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3001\u305d\u3057\u3066\u767a\u898b\u306b\u57fa\u3065\u3044\u305f\u884c\u52d5\u3092\u53d6\u308b\u305f\u3081\u306e\u30c1\u30fc\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u306e\u6587\u66f8\u3067\u306f\u3001\u8a08\u753b\u30d7\u30ed\u30bb\u30b9\u306e\u5fc5\u9808\u30d5\u30a7\u30fc\u30ba\u3092\u6982\u8aac\u3057\u3001\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74\u3092\u907f\u3051\u3001\u5b9f\u969b\u306e\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u751f\u3080\u30de\u30c3\u30d7\u306e\u69cb\u7bc9\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Whimsical infographic illustrating the 7-phase customer journey mapping process: defining scope and persona objectives, assembling cross-functional teams, collecting quantitative and qualitative research data, drafting journey maps with emotional curves and touchpoints, identifying friction points and opportunities, creating implementation roadmaps with action items, and monitoring metrics for iteration\u2014presented as a playful winding path with illustrated characters, icons, and soft pastel hand-drawn style for UX strategy and customer experience planning\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-mapping-7-phases-whimsical-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\u30d5\u30a7\u30fc\u30ba1\uff1a\u7bc4\u56f2\u3068\u76ee\u7684\u306e\u5b9a\u7fa9 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\ud83d\udc65<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u6a2a\u65ad\u7684\u306a\u6210\u679c\u7269\u3067\u3059\u30021\u3064\u306e\u90e8\u9580\u306e\u8cac\u4efb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u6b63\u78ba\u306a\u8868\u73fe\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u306e\u3055\u307e\u3056\u307e\u306a\u90e8\u9580\u304b\u3089\u306e\u610f\u898b\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u306f\u3001\u8ab0\u304c\u95a2\u4e0e\u3059\u3079\u304d\u304b\u3092\u7279\u5b9a\u3057\u3001\u305d\u306e\u6642\u9593\u306e\u78ba\u4fdd\u3092\u56f3\u308a\u307e\u3059\u3002<\/p>\n<h3>2.1 \u4e3b\u306a\u5f79\u5272\u3068\u8cac\u4efb<\/h3>\n<p>\u6210\u529f\u3057\u305f\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b9\u30ad\u30eb\u306e\u7d44\u307f\u5408\u308f\u305b\u304c\u5fc5\u8981\u3067\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u95a2\u4e0e\u3059\u308b\u5178\u578b\u7684\u306a\u5f79\u5272\u306e\u6982\u8981\u3067\u3059\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th>\u5f79\u5272<\/th>\n<th>\u8cac\u4efb<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30ea\u30fc\u30c9<\/strong><\/td>\n<td>\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u7ba1\u7406\u3057\u3001\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3092\u9032\u884c\u3057\u3001\u8abf\u67fb\u7d50\u679c\u3092\u7d71\u5408\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30ea\u30b5\u30fc\u30c1\u30e3\u30fc<\/strong><\/td>\n<td>\u5b9a\u6027\u7684\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u884c\u3044\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong><\/td>\n<td>\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30d7\u30ed\u30bb\u30b9\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u306e\u5236\u9650\u306b\u95a2\u3059\u308b\u6587\u8108\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30c7\u30b6\u30a4\u30f3\uff0f\u30d7\u30ed\u30c0\u30af\u30c8<\/strong><\/td>\n<td>\u30de\u30c3\u30d7\u304c\u5b9f\u969b\u306e\u30c7\u30b8\u30bf\u30eb\u307e\u305f\u306f\u7269\u7406\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30b9\u30dd\u30f3\u30b5\u30fc<\/strong><\/td>\n<td>\u969c\u5bb3\u3092\u6392\u9664\u3057\u3001\u5185\u90e8\u3067\u305d\u306e\u53d6\u308a\u7d44\u307f\u3092\u63a8\u9032\u3059\u308b\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>2.2 \u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u8cdb\u540c\u3092\u5f97\u308b<\/h3>\n<p>\u30c1\u30fc\u30e0\u304c\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u304c\u691c\u8a3c\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3068\u3001\u62b5\u6297\u304c\u751f\u3058\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u3053\u308c\u3092\u8efd\u6e1b\u3059\u308b\u305f\u3081\u3001\u76ee\u7684\u306f\u8cac\u4efb\u3092\u554f\u3046\u305f\u3081\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b\u3002\u30d7\u30ed\u30bb\u30b9\u3092\u8aac\u660e\u3059\u308b\u5c0e\u5165\u4f1a\u8b70\u3092\u958b\u304d\u3001\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306b\u65e9\u671f\u306b\u8996\u70b9\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u62db\u5f85\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30de\u30c3\u30d7\u304c\u30d3\u30b8\u30cd\u30b9\u304c\u5b9f\u969b\u306b\u3069\u306e\u3088\u3046\u306b\u904b\u55b6\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u53cd\u6620\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u5358\u306b\u610f\u56f3\u3055\u308c\u305f\u904b\u55b6\u65b9\u6cd5\u3060\u3051\u3092\u53cd\u6620\u3059\u308b\u3082\u306e\u306b\u306a\u3089\u306a\u3044\u3002<\/p>\n<h2>\u30d5\u30a7\u30fc\u30ba3\uff1a\u30c7\u30fc\u30bf\u53ce\u96c6\u3068\u8abf\u67fb \ud83d\udd0d<\/h2>\n<p>\u30c7\u30fc\u30bf\u306e\u306a\u3044\u30de\u30c3\u30d7\u306f\u5358\u306a\u308b\u610f\u898b\u306b\u3059\u304e\u306a\u3044\u3002\u6b63\u78ba\u6027\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u3001\u8907\u6570\u306e\u30bd\u30fc\u30b9\u304b\u3089\u8a3c\u62e0\u3092\u53ce\u96c6\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u5185\u90e8\u306e\u4eee\u5b9a\u306b\u306e\u307f\u983c\u308b\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u73fe\u5b9f\u3068\u4e00\u81f4\u3057\u306a\u3044\u30de\u30c3\u30d7\u306b\u306a\u3063\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002<\/p>\n<h3>3.1 \u5b9a\u91cf\u7684\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9<\/h3>\n<p>\u6570\u5b57\u306f\u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u304b\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3002\u30c7\u30fc\u30bf\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u884c\u52d5\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3059\u308b\u3002\u4ee5\u4e0b\u306e\u70b9\u3092\u78ba\u8a8d\u3059\u308b\uff1a<\/p>\n<ul>\n<li><strong>\u30d5\u30a1\u30cd\u30eb\u5206\u6790\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u306f\u3069\u3053\u3067\u96e2\u8131\u3059\u308b\u306e\u304b\uff1f<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30ed\u30b0\uff1a<\/strong>\u6700\u3082\u4e00\u822c\u7684\u306a\u82e6\u60c5\u306f\u4f55\u3067\u3059\u304b\uff1f<\/li>\n<li><strong>\u53d6\u5f15\u30c7\u30fc\u30bf\uff1a<\/strong>\u30d7\u30ed\u30bb\u30b9\u306f\u5e73\u5747\u3057\u3066\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u304b\uff1f<\/li>\n<li><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u30b9\u30b3\u30a2\uff1a<\/strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\uff08NPS\uff09\u307e\u305f\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u306e\u50be\u5411\u3002<\/li>\n<\/ul>\n<h3>3.2 \u5b9a\u6027\u7684\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9<\/h3>\n<p>\u6570\u5b57\u306f\u30e6\u30fc\u30b6\u30fc\u304c\u7279\u5b9a\u306e\u611f\u60c5\u3092\u62b1\u304f\u7406\u7531\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3002\u5b9a\u6027\u7684\u306a\u8abf\u67fb\u306f\u3001\u30de\u30c3\u30d7\u306b\u611f\u60c5\u7684\u306a\u5074\u9762\u3092\u52a0\u3048\u308b\u3002\u4ee5\u4e0b\u306e\u65b9\u6cd5\u3092\u691c\u8a0e\u3059\u308b\uff1a<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff1a<\/strong>\u52d5\u6a5f\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e1\u5bfe1\u306e\u5bfe\u8a71\u3002<\/li>\n<li><strong>\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3057\u3088\u3046\u3068\u3059\u308b\u69d8\u5b50\u3092\u89b3\u5bdf\u3059\u308b\u3002<\/li>\n<li><strong>\u30b7\u30e3\u30c9\u30a6\u30a4\u30f3\u30b0\uff1a<\/strong>\u9867\u5ba2\u304c\u30b9\u30bf\u30c3\u30d5\u3084\u30b5\u30fc\u30d3\u30b9\u3068\u3069\u306e\u3088\u3046\u306b\u3084\u308a\u53d6\u308a\u3057\u3066\u3044\u308b\u304b\u3092\u89b3\u5bdf\u3059\u308b\u3002<\/li>\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\uff1a<\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30ec\u30d3\u30e5\u30fc\u304b\u3089\u306e\u958b\u653e\u7684\u5fdc\u7b54\u3092\u691c\u8a0e\u3059\u308b\u3002<\/li>\n<\/ul>\n<h3>3.3 \u793e\u5185\u77e5\u8b58<\/h3>\n<p>\u793e\u5185\u306e\u5f93\u696d\u54e1\u304c\u6301\u3064\u6d1e\u5bdf\u3092\u898b\u9003\u3057\u3066\u306f\u306a\u3089\u306a\u3044\u3002\u73fe\u5834\u306e\u30b9\u30bf\u30c3\u30d5\u306f\u9867\u5ba2\u306e\u8ab2\u984c\u306b\u3064\u3044\u3066\u6700\u3082\u3088\u304f\u77e5\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u3001\u55b6\u696d\u62c5\u5f53\u8005\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306a\u3069\u3068\u793e\u5185\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u884c\u3044\u3001\u7d44\u7e54\u7684\u306a\u77e5\u8b58\u3092\u53ce\u96c6\u3059\u308b\u3002<\/p>\n<h2>\u30d5\u30a7\u30fc\u30ba4\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4e0b\u66f8\u304d \ud83d\udcdd<\/h2>\n<p>\u30c7\u30fc\u30bf\u3092\u624b\u306b\u5165\u308c\u305f\u3053\u3068\u3067\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u8996\u899a\u7684\u8868\u73fe\u3092\u69cb\u7bc9\u3059\u308b\u6e96\u5099\u304c\u6574\u3063\u305f\u3002\u3053\u306e\u6bb5\u968e\u3067\u306f\u3001\u60c5\u5831\u3092\u8ad6\u7406\u7684\u306a\u6d41\u308c\u306b\u6574\u7406\u3059\u308b\u3002\u30c4\u30fc\u30eb\u306f\u7570\u306a\u308b\u304c\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u69cb\u9020\u306f\u4e00\u8cab\u3057\u3066\u3044\u308b\u3002<\/p>\n<h3>4.1 \u30b9\u30c6\u30fc\u30b8\u306e\u5b9a\u7fa9<\/h3>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u660e\u78ba\u306a\u6bb5\u968e\u306b\u5206\u3051\u308b\u3002\u3053\u308c\u3089\u306f\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u81ea\u7136\u306a\u9032\u884c\u3092\u8868\u3059\u3079\u304d\u3067\u3042\u308b\u3002\u4e00\u822c\u7684\u306a\u6bb5\u968e\u306b\u306f\u4ee5\u4e0b\u304c\u3042\u308b\u3002<\/p>\n<ul>\n<li><strong>\u8a8d\u77e5\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u81ea\u793e\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u767a\u898b\u3059\u308b\u3002<\/li>\n<li><strong>\u691c\u8a0e\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u81ea\u793e\u306e\u63d0\u4f9b\u7269\u3092\u8a55\u4fa1\u3059\u308b\u3002<\/li>\n<li><strong>\u7372\u5f97\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u8cfc\u5165\u3059\u308b\u304b\u3001\u767b\u9332\u3059\u308b\u3002<\/li>\n<li><strong>\u7dad\u6301\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u306f\u7d99\u7d9a\u7684\u306b\u95a2\u4e0e\u3092\u7d9a\u3051\u308b\u3002<\/li>\n<li><strong>\u64c1\u8b77\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u304c\u4ed6\u306e\u4eba\u306b\u81ea\u793e\u3092\u52e7\u3081\u308b\u3002<\/li>\n<\/ul>\n<h3>4.2 \u30c8\u0e31\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n<p>\u5404\u30b9\u30c6\u30fc\u30b8\u3054\u3068\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u7d44\u7e54\u3068\u884c\u3046\u5177\u4f53\u7684\u306a\u3084\u308a\u53d6\u308a\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3002\u30c8\u30c3\u30c1\u30e3\u30dd\u30a4\u30f3\u30c8\u3068\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u3067\u3082\u7269\u7406\u7684\u3067\u3082\u3001\u3042\u3089\u3086\u308b\u63a5\u89e6\u70b9\u3092\u6307\u3059\u3002\u4f8b\u3068\u3057\u3066\u4ee5\u4e0b\u304c\u3042\u308b\u3002<\/p>\n<ul>\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u5e83\u544a\u3092\u95b2\u89a7\u3059\u308b\u3002<\/li>\n<li>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u88fd\u54c1\u8aac\u660e\u3092\u8aad\u3080\u3002<\/li>\n<li>\u55b6\u696d\u62c5\u5f53\u8005\u3068\u8a71\u3059\u3002<\/li>\n<li>\u78ba\u8a8d\u30e1\u30fc\u30eb\u3092\u53d7\u3051\u53d6\u308b\u3002<\/li>\n<li>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3059\u308b\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u9023\u7d61\u3059\u308b\u3002<\/li>\n<\/ul>\n<h3>4.3 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