{"id":437,"date":"2026-03-25T09:02:21","date_gmt":"2026-03-25T09:02:21","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/deep-dive-customer-journey-mapping-strategies-cx-transformation\/"},"modified":"2026-03-25T09:02:21","modified_gmt":"2026-03-25T09:02:21","slug":"deep-dive-customer-journey-mapping-strategies-cx-transformation","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/deep-dive-customer-journey-mapping-strategies-cx-transformation\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u6df1\u6398\u308a\uff1a\u9ad8\u30a4\u30f3\u30d1\u30af\u30c8\u306aCX\u5909\u9769\u306e\u305f\u3081\u306e\u6226\u7565"},"content":{"rendered":"

\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u5fe0\u5b9f\u306a\u64c1\u8b77\u8005\u3068\u96e2\u8131\u3057\u305f\u9867\u5ba2\u306e\u9055\u3044\u306f\u3001\u3057\u3070\u3057\u30701\u3064\u306e\u4f53\u9a13\u306b\u5e30\u7740\u3059\u308b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/strong>\u5358\u306a\u308b\u56f3\u793a\u4f5c\u696d\u3067\u306f\u306a\u3044\u3002\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u8a2d\u8a08\u56f3\u3067\u3042\u308b\u3002\u3053\u306e\u30ac\u30a4\u30c9\u306f\u3001\u5f37\u56fa\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u624b\u6cd5\u3001\u5fc3\u7406\u7684\u57fa\u76e4\u3001\u304a\u3088\u3073\u904b\u7528\u4e0a\u306e\u5909\u5316\u3092\u691c\u8a0e\u3059\u308b\u3002<\/p>\n

\n
\"Hand-drawn<\/figure>\n<\/div>\n

\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u304c\u91cd\u8981\u306a\u306e\u304b \ud83e\udd14<\/h2>\n

\u7d44\u7e54\u306f\u3057\u3070\u3057\u3070\u30b9\u30ed\u30c3\u30c8\u30eb\u72b6\u614b\u3067\u904b\u55b6\u3055\u308c\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u55b6\u696d\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u5404\u30c1\u30fc\u30e0\u304c\u65ad\u7247\u7684\u306a\u8996\u70b9\u304b\u3089\u9867\u5ba2\u3092\u898b\u3066\u3044\u308b\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306f\u30ea\u30fc\u30c9\u3068\u898b\u306a\u3057\u3001\u55b6\u696d\u306f\u53d6\u5f15\u3068\u898b\u306a\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u306f\u30c1\u30b1\u30c3\u30c8\u3068\u898b\u3066\u3044\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u3053\u3046\u3057\u305f\u65ad\u7247\u7684\u306a\u8981\u7d20\u3092\u7d71\u5408\u3055\u308c\u305f\u7269\u8a9e\u306b\u7e4b\u304e\u5408\u308f\u305b\u308b\u3002<\/p>\n

    \n
  • \u30b9\u30b1\u30fc\u30eb\u3067\u306e\u5171\u611f\uff1a<\/strong>\u7d44\u7e54\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u8996\u70b9\u304b\u3089\u88fd\u54c1\u3092\u898b\u76f4\u3059\u3053\u3068\u3092\u5f37\u3044\u308b\u3002\u611f\u60c5\u7684\u306a\u9ad8\u63da\u3068\u4f4e\u4e0b\u3092\u660e\u78ba\u306b\u6d6e\u304d\u5f6b\u308a\u306b\u3059\u308b\u3002<\/li>\n
  • \u904b\u7528\u306e\u6574\u5408\u6027\uff1a<\/strong>\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u304c\u5916\u90e8\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3089\u308c\u3066\u3044\u306a\u3044\u5834\u6240\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3002<\/li>\n
  • \u30ea\u30bd\u30fc\u30b9\u6700\u9069\u5316\uff1a<\/strong>\u6295\u8cc7\u306e\u30ea\u30bf\u30fc\u30f3\u304c\u6700\u5927\u306b\u306a\u308b\u9ad8\u4fa1\u5024\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n<\/ul>\n

    \u3053\u306e\u53ef\u8996\u5316\u304c\u306a\u3051\u308c\u3070\u3001\u4f01\u696d\u306f\u5185\u90e8\u52b9\u7387\u306e\u6700\u9069\u5316\u306b\u6ce8\u529b\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7121\u8996\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u4f1a\u793e\u306e\u6642\u9593\u3092\u7bc0\u7d04\u3059\u308b\u304c\u9867\u5ba2\u3092\u30a4\u30e9\u30a4\u30e9\u3055\u305b\u308b\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u7d50\u679c\u3068\u3057\u3066\u640d\u5931\u3067\u3042\u308b\u3002<\/p>\n

    \u5305\u62ec\u7684\u306a\u30de\u30c3\u30d7\u306e\u69cb\u9020 \ud83c\udfd7\ufe0f<\/h2>\n

    \u6210\u529f\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u5358\u306a\u308b\u7dda\u5f62\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u8d8a\u3048\u308b\u3002\u30c7\u30fc\u30bf\u3001\u611f\u60c5\u3001\u6587\u8108\u3092\u7d71\u5408\u3059\u308b\u3002\u610f\u5473\u306e\u3042\u308b\u30de\u30c3\u30d7\u3092\u69cb\u7bc9\u3059\u308b\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u6838\u5fc3\u7684\u306a\u8981\u7d20\u3092\u5b9a\u7fa9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/p>\n

    1. \u30d1\u30fc\u30bd\u30ca\u3068\u30bb\u30b0\u30e1\u30f3\u30c8 \ud83d\udc64<\/h3>\n

    \u4e00\u822c\u7684\u306a\u9867\u5ba2\u306f\u5b58\u5728\u3057\u306a\u3044\u3002\u884c\u52d5\u30c7\u30fc\u30bf\u3001\u4eba\u53e3\u7d71\u8a08\u3001\u5fc3\u7406\u7684\u7279\u5fb4\u306b\u57fa\u3065\u3044\u3066\u3001\u5177\u4f53\u7684\u306a\u30d1\u30fc\u30bd\u30ca\u3092\u5b9a\u7fa9\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u521d\u3081\u3066\u8cfc\u5165\u3059\u308b\u9867\u5ba2\u5411\u3051\u306e\u30de\u30c3\u30d7\u3068\u3001\u9ad8\u4fa1\u5024\u306e\u4f01\u696d\u9867\u5ba2\u5411\u3051\u306e\u30de\u30c3\u30d7\u306f\u3001\u307e\u3063\u305f\u304f\u7570\u306a\u308b\u3002<\/p>\n

    2. \u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8 \ud83d\udcf1<\/h3>\n

    \u3053\u308c\u3089\u306f\u76f8\u4e92\u4f5c\u7528\u306e\u77ac\u9593\u3067\u3042\u308b\u3002\u30c7\u30b8\u30bf\u30eb\uff08\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u30a2\u30d7\u30ea\uff09\u307e\u305f\u306f\u7269\u7406\u7684\uff08\u5e97\u8217\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u5305\u88c5\uff09\u306e\u3044\u305a\u308c\u304b\u3067\u3042\u308b\u3002\u3059\u3079\u3066\u306e\u76f8\u4e92\u4f5c\u7528\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u7d04\u675f\u3092\u5f37\u5316\u3059\u308b\u6a5f\u4f1a\u3067\u3082\u3042\u308a\u3001\u4fe1\u983c\u3092\u640d\u306a\u3046\u30ea\u30b9\u30af\u3067\u3082\u3042\u308b\u3002<\/p>\n

    3. \u30c1\u30e3\u30cd\u30eb \ud83d\udd04<\/h3>\n

    \u9867\u5ba2\u306f\u5e38\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u3066\u3044\u308b\u3002\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u3067\u8abf\u67fb\u3057\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u6bd4\u8f03\u3057\u3001\u5e97\u982d\u3067\u8cfc\u5165\u3059\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002\u30de\u30c3\u30d7\u306f\u3001\u3053\u306e\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u306e\u6d41\u308c\u3092\u8ffd\u8de1\u3057\u3001\u4e00\u8cab\u6027\u3092\u78ba\u4fdd\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n

    4. \u611f\u60c5\u3068\u611f\u60c5 \ud83d\ude0a\ud83d\ude20<\/h3>\n

    \u5b9a\u91cf\u30c7\u30fc\u30bf\u306f\u3001\u4f55\u304c<\/em>\u8d77\u304d\u305f\u3053\u3068\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3002\u5b9a\u6027\u7684\u30c7\u30fc\u30bf\u306f\u3001\u3069\u3046\u611f\u3058\u305f\u304b<\/em>\u611f\u3058\u305f\u304b\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u308a\u611f\u60c5\u3092\u30d7\u30ed\u30c3\u30c8\u3059\u308b\u3053\u3068\u3067\u3001\u5206\u6790\u3067\u306f\u6d6e\u304b\u3073\u4e0a\u304c\u3089\u306a\u3044\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u304c\u660e\u3089\u304b\u306b\u306a\u308b\u3002<\/p>\n

    \u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u6bb5\u968e \ud83d\udd04<\/h2>\n

    \u696d\u7a2e\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u304c\u3001\u591a\u304f\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u8a8d\u8b58\u3057\u3084\u3059\u3044\u5f27\u3092\u63cf\u304f\u3002\u5404\u6bb5\u968e\u3067\u306e\u76ee\u6a19\u3068\u611f\u60c5\u72b6\u614b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002<\/p>\n\n\n\n\n\n\n\n\n\n
    \u6bb5\u968e<\/strong><\/th>\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b4\u30fc\u30eb<\/strong><\/th>\n\u4e00\u822c\u7684\u306a\u611f\u60c5<\/strong><\/th>\n\u91cd\u8981\u306a\u6307\u6a19<\/strong><\/th>\n<\/tr>\n<\/thead>\n
    \u8a8d\u77e5<\/td>\n\u89e3\u6c7a\u7b56\u306e\u767a\u898b<\/td>\n\u597d\u5947\u5fc3<\/td>\n\u30ea\u30fc\u30c1\u3001\u30a4\u30f3\u30d7\u30ec\u30c3\u30b7\u30e7\u30f3<\/td>\n<\/tr>\n
    \u691c\u8a0e<\/td>\n\u9078\u629e\u80a2\u306e\u8a55\u4fa1<\/td>\n\u61d0\u7591\u5fc3<\/td>\n\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7387<\/td>\n<\/tr>\n
    \u8cfc\u5165<\/td>\n\u53d6\u5f15\u306e\u5b8c\u4e86<\/td>\n\u5b89\u5fc3\u611f\u307e\u305f\u306f\u4e0d\u5b89<\/td>\n\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387<\/td>\n<\/tr>\n
    \u30ea\u30c6\u30f3\u30b7\u30e7\u30f3<\/td>\n\u88fd\u54c1\u306e\u4f7f\u7528<\/td>\n\u6e80\u8db3\u611f\u307e\u305f\u306f\u4e0d\u6e80<\/td>\n\u96e2\u8131\u7387<\/td>\n<\/tr>\n
    \u30a2\u30c9\u30dc\u30ab\u30b7\u30fc<\/td>\n\u4ed6\u4eba\u3078\u306e\u304a\u3059\u3059\u3081<\/td>\n\u559c\u3073<\/td>\n\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    \u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306e\u5b9f\u884c \ud83d\udee0\ufe0f<\/h2>\n

    \u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u90e8\u9580\u9593\u306e\u9023\u643a\u3092\u8981\u3059\u308b\u53cd\u5fa9\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u5358\u72ec\u3067\u884c\u308f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/p>\n

    \u30b9\u30c6\u30c3\u30d71\uff1a\u30c7\u30fc\u30bf\u53ce\u96c6 \ud83d\udcca<\/h3>\n

    \u78ba\u5b9f\u306a\u4e8b\u5b9f\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u4ee5\u4e0b\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n

      \n
    • \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff1a<\/strong>\u52d5\u6a5f\u3084\u8ab2\u984c\u306b\u95a2\u3059\u308b\u5b9a\u6027\u7684\u306a\u6d1e\u5bdf\u3002<\/li>\n
    • \u30a2\u30f3\u30b1\u30fc\u30c8\uff1a<\/strong>\u6e80\u8db3\u5ea6\u3068\u983b\u5ea6\u306b\u95a2\u3059\u308b\u5b9a\u91cf\u30c7\u30fc\u30bf\u3002<\/li>\n
    • \u5206\u6790\uff1a<\/strong>\u30a6\u30a7\u30d6\u304a\u3088\u3073\u30a2\u30d7\u30ea\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u5f97\u3089\u308c\u308b\u884c\u52d5\u30c7\u30fc\u30bf\u3002<\/li>\n
    • \u30b5\u30dd\u30fc\u30c8\u30ed\u30b0\uff1a<\/strong>\u5831\u544a\u3055\u308c\u305f\u4e00\u822c\u7684\u306a\u82e6\u60c5\u3084\u554f\u984c\u3002<\/li>\n<\/ul>\n

      \u30b9\u30c6\u30c3\u30d72\uff1a\u7bc4\u56f2\u3092\u5b9a\u7fa9\u3059\u308b \ud83c\udfaf<\/h3>\n

      \u4e00\u5ea6\u306b\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3088\u3046\u3068\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u305f\u3068\u3048\u3070\u300c\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u300d\u3084\u300c\u5546\u54c1\u306e\u8fd4\u54c1\u300d\u306a\u3069\u3001\u7279\u5b9a\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u30021\u3064\u306e\u91cd\u8981\u306a\u30d1\u30b9\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u3067\u3001\u5e83\u3055\u3088\u308a\u3082\u6df1\u3055\u304c\u78ba\u4fdd\u3055\u308c\u307e\u3059\u3002<\/p>\n

      \u30b9\u30c6\u30c3\u30d73\uff1a\u30d5\u30ed\u30fc\u3092\u53ef\u8996\u5316\u3059\u308b \ud83d\uddbc\ufe0f<\/h3>\n

      \u5171\u540c\u4f5c\u696d\u30b9\u30da\u30fc\u30b9\u3092\u4f7f\u3063\u3066\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63cf\u3044\u3066\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u306e\u884c\u52d5\u3068\u305d\u308c\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u5fc5\u8981\u306a\u5185\u90e8\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30d7\u30ed\u30bb\u30b9\u306e\u9593\u306e\u3064\u306a\u304c\u308a\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u96a0\u308c\u305f\u4f9d\u5b58\u95a2\u4fc2\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

      \u30b9\u30c6\u30c3\u30d74\uff1a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b \ud83d\udd0d<\/h3>\n

      \u671f\u5f85\u3068\u73fe\u5b9f\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u63a2\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u306f\u3069\u3053\u3067\u5f85\u305f\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f\u60c5\u5831\u306f\u3069\u3053\u3067\u6b20\u3051\u3066\u3044\u307e\u3059\u304b\uff1f\u30d7\u30ed\u30bb\u30b9\u306f\u3069\u3053\u3067\u4e0d\u5fc5\u8981\u306a\u52aa\u529b\u3092\u8981\u6c42\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u3053\u308c\u3089\u304c\u6539\u5584\u306e\u6a5f\u4f1a\u3067\u3059\u3002<\/p>\n

      \u907f\u3051\u305f\u3044\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74 \u26a0\ufe0f<\/h2>\n

      \u610f\u56f3\u306f\u826f\u304f\u3066\u3082\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u5b9f\u65bd\u3059\u308b\u969b\u306b\u306f\u30c1\u30fc\u30e0\u304c\u8aa4\u308a\u3092\u72af\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u6226\u7565\u304c\u52b9\u679c\u3092\u4fdd\u3064\u3088\u3046\u306b\u3001\u3053\u308c\u3089\u306e\u4e00\u822c\u7684\u306a\u7f60\u3092\u907f\u3051\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

        \n
      • \u4eee\u5b9a\u306b\u983c\u308b\uff1a<\/strong> \u3042\u306a\u305f\u304c\u601d\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u5b9f\u969b\u306b\u8d77\u3053\u308b\u3053\u3068\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u5b9f\u969b\u306b<\/em>\u8d77\u3053\u308b\u3053\u3068\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u5b9f\u969b\u306e\u30e6\u30fc\u30b6\u30fc\u30c7\u30fc\u30bf\u3067\u691c\u8a3c\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n
      • \u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7121\u8996\u3059\u308b\uff1a<\/strong>\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306b\u6ce8\u76ee\u3059\u308b\u306e\u306f\u7c21\u5358\u3067\u3059\u3002\u6700\u3082\u4fa1\u5024\u306e\u3042\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001\u4e0d\u6e80\u3092\u62b1\u3048\u308b\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u5f97\u3089\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/li>\n
      • \u9759\u7684\u306a\u6587\u66f8\u3092\u4f5c\u6210\u3059\u308b\uff1a<\/strong>\u30de\u30c3\u30d7\u306f\u52d5\u7684\u306a\u6587\u66f8\u3067\u3059\u3002\u30d5\u30a9\u30eb\u30c0\u306b\u653e\u7f6e\u3055\u308c\u305f\u307e\u307e\u3067\u306f\u7121\u610f\u5473\u3067\u3059\u3002\u88fd\u54c1\u3084\u5e02\u5834\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u5e38\u306b\u66f4\u65b0\u3055\u308c\u308b\u3079\u304d\u3067\u3059\u3002<\/li>\n
      • \u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u8cdb\u540c\u304c\u5f97\u3089\u308c\u306a\u3044\uff1a<\/strong>\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30d7\u30ed\u30bb\u30b9\u3092\u7ba1\u7406\u3059\u308b\u30c1\u30fc\u30e0\u304c\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u53c2\u52a0\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u5f97\u3089\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u5b9f\u884c\u3055\u308c\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n

        \u6210\u529f\u3068ROI\u306e\u6e2c\u5b9a \ud83d\udcc8<\/h2>\n

        \u30de\u30c3\u30d4\u30f3\u30b0\u306e\u53d6\u308a\u7d44\u307f\u304c\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u306b\u7e4b\u304c\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u3069\u3046\u3084\u3063\u3066\u77e5\u308b\u306e\u3067\u3059\u304b\uff1f\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u6539\u5584\u3092\u91cd\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3068\u7d50\u3073\u3064\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

        \u4e3b\u8981\u6307\u6a19<\/h3>\n
          \n
        • \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\uff1a<\/strong>\u5fe0\u8aa0\u5fc3\u3068\u304a\u3059\u3059\u3081\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n
        • \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09\uff1a<\/strong>\u9867\u5ba2\u304c\u7269\u4e8b\u3092\u9042\u884c\u3057\u3084\u3059\u3044\u304b\u3069\u3046\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n
        • \u30ab\u30b9\u30bf\u30de\u30fc\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\uff08CLV\uff09\uff1a<\/strong>\u9867\u5ba2\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u751f\u307f\u51fa\u3059\u7dcf\u53ce\u76ca\u3092\u8ffd\u8de1\u3059\u308b\u3002<\/li>\n<\/ul>\n

          \u904b\u7528\u6307\u6a19<\/h3>\n
            \n
          • \u521d\u56de\u63a5\u89e6\u89e3\u6c7a\u7387\uff1a<\/strong>\u9867\u5ba2\u306f\u3059\u3050\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305f\u304b\uff1f<\/li>\n
          • \u4fa1\u5024\u5230\u9054\u307e\u3067\u306e\u6642\u9593\uff1a<\/strong>\u9867\u5ba2\u304c\u88fd\u54c1\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5b9f\u611f\u3059\u308b\u307e\u3067\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u304c\u304b\u304b\u308b\u304b\uff1f<\/li>\n
          • \u96e2\u8131\u7387\uff1a<\/strong>\u30e6\u30fc\u30b6\u30fc\u306f\u3069\u306e\u6bb5\u968e\u3067\u30d7\u30ed\u30bb\u30b9\u3092\u96e2\u8131\u3057\u3066\u3044\u308b\u304b\uff1f<\/li>\n<\/ul>\n

            \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4e00\u8cab\u6027\u306e\u5f79\u5272 \ud83c\udf10<\/h2>\n

            \u9867\u5ba2\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u81ea\u793e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u307e\u305f\u306f\u5b9f\u5e97\u8217\u3067\u3042\u3063\u3066\u3082\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3002\u4e0d\u4e00\u81f4\u306f\u8a8d\u77e5\u7684\u4e0d\u5354\u548c\u3092\u751f\u3058\u3055\u305b\u308b\u3002<\/p>\n

            \u9867\u5ba2\u304c\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u30e1\u30fc\u30eb\u3092\u8aad\u3093\u3060\u5834\u5408\u3001\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306f\u305d\u306e\u30aa\u30d5\u30a1\u30fc\u3068\u4e00\u81f4\u3057\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\u30b5\u30dd\u30fc\u30c8\u306b\u96fb\u8a71\u3057\u305f\u5834\u5408\u3001\u62c5\u5f53\u8005\u306f\u30c1\u30e3\u30c3\u30c8\u5c65\u6b74\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3079\u304d\u3060\u3002\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u9023\u7d9a\u6027<\/strong>\u306f\u73fe\u4ee3\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u57fa\u76e4\u3067\u3042\u308b\u3002<\/p>\n

            \u4e00\u8cab\u6027\u3092\u4fdd\u3064\u305f\u3081\u306e\u6226\u7565<\/h3>\n
              \n
            • \u4e2d\u592e\u96c6\u7d04\u578b\u30c7\u30fc\u30bf\uff1a<\/strong>\u3059\u3079\u3066\u306e\u90e8\u9580\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u95a2\u3059\u308b\u552f\u4e00\u306e\u771f\u5b9f\u306e\u60c5\u5831\u6e90\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/li>\n
            • \u7d71\u4e00\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\uff1a<\/strong>\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30c8\u30fc\u30f3\u3068\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u4e00\u8cab\u3055\u305b\u308b\u3002<\/li>\n
            • \u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u9867\u5ba2\u304c\u9023\u7d61\u3059\u308b\u524d\u306b\u3001\u554f\u984c\u306b\u3064\u3044\u3066\u4e8b\u524d\u306b\u901a\u77e5\u3059\u308b\u3002\u30b5\u30fc\u30d3\u30b9\u304c\u30c0\u30a6\u30f3\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u305d\u308c\u3092\u4f1d\u3048\u308b\u3002<\/li>\n<\/ul>\n

              \u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5909\u9769\u3078\u306e\u7d44\u7e54\u306e\u6e96\u5099 \ud83c\udfe2<\/h2>\n

              \u30de\u30c3\u30d4\u30f3\u30b0\u306f\u7c21\u5358\u306a\u90e8\u5206\u3067\u3042\u308b\u3002\u30de\u30c3\u30d7\u306b\u5408\u308f\u305b\u3066\u7d44\u7e54\u3092\u5909\u3048\u308b\u306e\u306f\u96e3\u3057\u3044\u3002\u3053\u308c\u306f\u6587\u5316\u7684\u306a\u5909\u5316\u3092\u8981\u3059\u308b\u3002<\/p>\n

              \u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306f\u77ed\u671f\u7684\u306a\u5229\u76ca\u3088\u308a\u3082\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6700\u512a\u5148\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u3053\u308c\u306f\u3001\u3059\u3050\u306b\u30ea\u30bf\u30fc\u30f3\u304c\u73fe\u308c\u306a\u3044\u304c\u9577\u671f\u7684\u306a\u4fe1\u983c\u3092\u7bc9\u304f\u30a4\u30f3\u30d5\u30e9\u3078\u306e\u6295\u8cc7\u3092\u610f\u5473\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002<\/p>\n

                \n
              • \u73fe\u5834\u30b9\u30bf\u30c3\u30d5\u306e\u6a29\u9650\u4ed8\u4e0e\uff1a<\/strong>\u9867\u5ba2\u5bfe\u5fdc\u3059\u308b\u5f93\u696d\u54e1\u306b\u3001\u904e\u5ea6\u306a\u5b98\u50da\u4e3b\u7fa9\u3092\u907f\u3051\u306a\u304c\u3089\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u6a29\u9650\u3092\u4e0e\u3048\u308b\u3002<\/li>\n
              • \u30af\u30ed\u30b9\u30d5\u30a1\u30f3\u30af\u30b7\u30e7\u30ca\u30eb\u30c1\u30fc\u30e0\uff1a<\/strong>\u88fd\u54c1\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u30e1\u30f3\u30d0\u30fc\u3092\u542b\u3080\u30c1\u30fc\u30e0\u3092\u7de8\u6210\u3057\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u65c5\u7a0b\u6bb5\u968e\u3092\u62c5\u5f53\u3055\u305b\u308b\u3002<\/li>\n
              • \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\uff1a<\/strong>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u88fd\u54c1\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3059\u308b\u3002<\/li>\n<\/ul>\n

                \u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u5c06\u6765\u306e\u30c8\u30ec\u30f3\u30c9 \ud83d\ude80<\/h2>\n

                CX\u306e\u74b0\u5883\u306f\u6025\u901f\u306b\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u6280\u8853\u306f\u53cd\u5fdc\u578b\u304b\u3089\u4e88\u9632\u7684\u30fb\u4e88\u6e2c\u578b\u3078\u3068\u30b7\u30d5\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

                \u4e88\u6e2c\u5206\u6790<\/h3>\n

                \u9ad8\u5ea6\u306a\u30c7\u30fc\u30bf\u30e2\u30c7\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u81ea\u3089\u8981\u671b\u3092\u8868\u660e\u3059\u308b\u524d\u304b\u3089\u305d\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30c7\u30fc\u30bf\u304c\u9867\u5ba2\u306e\u96e2\u8131\u30ea\u30b9\u30af\u3092\u793a\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u81ea\u52d5\u7684\u306b\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30aa\u30d5\u30a1\u30fc\u3092\u767a\u52d5\u3067\u304d\u307e\u3059\u3002<\/p>\n

                \u30cf\u30a4\u30d1\u30fc\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/h3>\n

                \u300c\u3053\u3093\u306b\u3061\u306f[\u540d\u524d]\u300d\u3068\u3044\u3046\u30ec\u30d9\u30eb\u3092\u8d8a\u3048\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5177\u4f53\u7684\u306a\u610f\u56f3\u3084\u72b6\u6cc1\u306b\u5408\u3063\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63d0\u4f9b\u3059\u308b\u3002\u3053\u308c\u306b\u306f\u30c7\u30fc\u30bf\u30b9\u30c8\u30ea\u30fc\u30e0\u306e\u6df1\u3044\u3064\u306a\u304c\u308a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n

                \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3<\/h3>\n

                \u5373\u6642\u6e80\u8db3\u306e\u671f\u5f85\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u5f85\u3064\u3053\u3068\u3092\u542b\u3080\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u6b21\u7b2c\u306b\u6210\u308a\u7acb\u305f\u306a\u304f\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u81ea\u52d5\u5316\u3068AI\u304c\u5fdc\u7b54\u6642\u9593\u306e\u9045\u5ef6\u3092\u4f4e\u6e1b\u3059\u308b\u305f\u3081\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

                \u6301\u7d9a\u7684\u306a\u52e2\u3044\u3092\u4fdd\u3064 \ud83c\udfc6<\/h2>\n

                \u30de\u30c3\u30d7\u304c\u4f5c\u6210\u3055\u308c\u6539\u5584\u304c\u65bd\u3055\u308c\u305f\u5f8c\u3082\u3001\u4f5c\u696d\u306f\u7d42\u308f\u308a\u307e\u305b\u3093\u3002\u5e02\u5834\u306f\u5909\u5316\u3057\u3001\u7af6\u5408\u306f\u9032\u5316\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3082\u5909\u5316\u3057\u307e\u3059\u3002\u9ad8\u30a4\u30f3\u30d1\u30af\u30c8\u306aCX\u5909\u9769\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\uff1a<\/p>\n

                  \n
                1. \u5b9a\u671f\u7684\u306b\u76e3\u67fb\u3059\u308b\uff1a<\/strong>\u56db\u534a\u671f\u3054\u3068\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3002\u73fe\u5b9f\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u304b\uff1f<\/li>\n
                2. \u7d99\u7d9a\u7684\u306b\u7814\u4fee\u3092\u884c\u3046\uff1a<\/strong>\u65b0\u5165\u793e\u54e1\u304c\u521d\u65e5\u304b\u3089\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/li>\n
                3. \u6210\u529f\u3092\u795d\u3046\uff1a<\/strong>\u7279\u5b9a\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u6539\u5584\u3057\u305f\u30c1\u30fc\u30e0\u3092\u8a8d\u3081\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u884c\u52d5\u3092\u5f37\u5316\u3059\u308b\u3002<\/li>\n
                4. \u7d20\u65e9\u304f\u53cd\u5fa9\u3059\u308b\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u30d7\u30ed\u30c8\u30bf\u30a4\u30d7\u3068\u3057\u3066\u6271\u3046\u3002\u5909\u66f4\u3092\u30c6\u30b9\u30c8\u3057\u3001\u7d50\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u8abf\u6574\u3059\u308b\u3002<\/li>\n<\/ol>\n

                  \u9867\u5ba2\u4e2d\u5fc3\u306e\u7d44\u7e54\u3065\u304f\u308a\u306f\u3001\u77ed\u8ddd\u96e2\u8d70\u3067\u306f\u306a\u304f\u30de\u30e9\u30bd\u30f3\u3067\u3059\u3002\u5fcd\u8010\u3001\u30c7\u30fc\u30bf\u3001\u305d\u3057\u3066\u53d6\u5f15\u306e\u80cc\u5f8c\u306b\u3042\u308b\u4eba\u9593\u3078\u306e\u7d76\u3048\u9593\u306a\u3044\u6ce8\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6226\u7565\u3092\u53b3\u5bc6\u306b\u9069\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u7406\u89e3\u3055\u308c\u3001\u4fa1\u5024\u3092\u611f\u3058\u308b\u74b0\u5883\u3092\u5275\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n

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