{"id":457,"date":"2026-03-24T15:51:05","date_gmt":"2026-03-24T15:51:05","guid":{"rendered":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-roi-prove-value\/"},"modified":"2026-03-24T15:51:05","modified_gmt":"2026-03-24T15:51:05","slug":"customer-journey-mapping-roi-prove-value","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/ja\/customer-journey-mapping-roi-prove-value\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306eROI\uff1a\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u65e9\u671f\u306b\u4fa1\u5024\u3092\u8a3c\u660e\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u3082\u306f\u3084\u90e8\u9580\u5358\u4f4d\u306e\u76ee\u6a19\u3067\u306f\u306a\u304f\u3001\u6226\u7565\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u5fc5\u9808\u4e8b\u9805\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u8a08\u753b\u3092\u63d0\u793a\u3059\u308b\u3068\u3001\u3057\u3070\u3057\u3070\u898b\u6163\u308c\u305f\u8ab2\u984c\u306b\u76f4\u9762\u3057\u307e\u3059\u3002\u4e88\u7b97\u30fb\u6642\u9593\u30fb\u30ea\u30bd\u30fc\u30b9\u306e\u8981\u8acb\u304c\u3001\u3059\u3050\u306b\u6295\u8cc7\u5bfe\u52b9\u679c\uff08ROI\uff09\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u5f15\u304d\u8d77\u3053\u3059\u306e\u3067\u3059\u3002\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30d1\u30b9\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u304c\u5b9f\u8cea\u7684\u306a\u8ca1\u52d9\u7684\u307e\u305f\u306f\u904b\u7528\u4e0a\u306e\u6210\u679c\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u8a3c\u660e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u4e3b\u5f35\u3092\u69cb\u7bc9\u3057\u3001\u5f71\u97ff\u3092\u6e2c\u5b9a\u3057\u3001\u521d\u671f\u6bb5\u968e\u304b\u3089\u4fa1\u5024\u3092\u793a\u3059\u65b9\u6cd5\u3092\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>\u30de\u30c3\u30d4\u30f3\u30b0\u304b\u3089\u53ce\u76ca\u5316\u3078\u306e\u9053\u306f\u3001\u5fc5\u305a\u3057\u3082\u76f4\u7dda\u7684\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u591a\u304f\u306e\u30c1\u30fc\u30e0\u306f\u3001\u5206\u6790\u30d5\u30a7\u30fc\u30ba\u306b\u9589\u3058\u3053\u3082\u308a\u3001\u767a\u898b\u3092\u53ce\u76ca\u306b\u7d50\u3073\u3064\u3051\u307e\u305b\u3093\u3002\u627f\u8a8d\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u62bd\u8c61\u7684\u306a\u9867\u5ba2\u611f\u60c5\u306e\u8a71\u304b\u3089\u3001\u5177\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u8a71\u3078\u3068\u8b70\u8ad6\u3092\u8ee2\u63db\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u5b9a\u306e\u6307\u6a19\u306b\u6ce8\u76ee\u3057\u3001\u7d44\u7e54\u306e\u76ee\u6a19\u3068\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u4fa1\u5024\u3092\u8aac\u5f97\u529b\u306e\u3042\u308b\u5f62\u3067\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Kawaii-style infographic illustrating Customer Journey Mapping ROI strategies: shows ROI formula, leading vs lagging indicators, key business metrics (revenue, retention, cost, efficiency), department alignment tips, and 5-step implementation roadmap with cute chibi characters and pastel design to help stakeholders visualize CX value and secure buy-in\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-mapping-roi-kawaii-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\u61d0\u7591\u7684\u306a\u58c1\u3092\u7406\u89e3\u3059\u308b \ud83d\uded1<\/h2>\n<p>\u6307\u6a19\u306e\u8a71\u306b\u98db\u3073\u8fbc\u3080\u524d\u306b\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u306a\u305c\u305f\u3081\u3089\u3046\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306e\u53d6\u308a\u7d44\u307f\u306f\u300c\u30bd\u30d5\u30c8\u30b3\u30b9\u30c8\u300d\u3068\u898b\u306a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u58f2\u4e0a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u3088\u3046\u306b\u30011\u30c9\u30eb\u3092\u6295\u8cc7\u3059\u308c\u3070\u4e88\u6e2c\u53ef\u80fd\u306a\u30ea\u30bf\u30fc\u30f3\u304c\u5f97\u3089\u308c\u308b\u306e\u3068\u306f\u7570\u306a\u308a\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u7814\u7a76\u306e\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u5b9f\u65bd\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u30d7\u30ed\u30c8\u30bf\u30a4\u30d7\u8a2d\u8a08\u3068\u3044\u3063\u305f\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u304c\u3001\u305d\u306e\u6210\u679c\u306f\u9060\u3044\u5c06\u6765\u306b\u3057\u304b\u898b\u3048\u307e\u305b\u3093\u3002<\/p>\n<p>\u3053\u306e\u8ab2\u984c\u3092\u4e57\u308a\u8d8a\u3048\u308b\u306b\u306f\u3001\u7269\u8a9e\u306e\u69cb\u6210\u3092\u518d\u69cb\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3042\u306a\u305f\u304c\u884c\u3063\u3066\u3044\u308b\u306e\u306f\u5358\u306a\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u306f\u306a\u304f\u3001\u53ce\u76ca\u306e\u6f0f\u6d29\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a\u3001\u904b\u7528\u4e0a\u306e\u6469\u64e6\u306e\u4f4e\u6e1b\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\u3067\u3059\u3002\u8ca1\u52d9\u3068\u904b\u7528\u306e\u8a00\u8a9e\u3067\u8a71\u3059\u3053\u3068\u3067\u3001\u8b70\u8ad6\u306f\u300c\u3053\u308c\u304c\u5fc5\u8981\u304b\uff1f\u300d\u304b\u3089\u300c\u3069\u308c\u3060\u3051\u65e9\u304f\u5b9f\u88c5\u3067\u304d\u308b\u304b\uff1f\u300d\u3078\u3068\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306f\u3001\u3042\u306a\u305f\u304c\u76f4\u9762\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u4e00\u822c\u7684\u306a\u61f8\u5ff5\u3068\u3001\u305d\u308c\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc\u7b56\u3067\u3059\uff1a<\/p>\n<ul>\n<li><strong>\u30b3\u30b9\u30c8\u5bfe\u4fa1\u5024\uff1a<\/strong>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306f\u3001\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u521d\u671f\u30b3\u30b9\u30c8\u3092\u5fc3\u914d\u3057\u3066\u3044\u307e\u3059\u3002<em>\u5bfe\u5fdc\u7b56\uff1a<\/em>\u7121\u7b56\u306e\u30b3\u30b9\u30c8\u3001\u305f\u3068\u3048\u3070\u9867\u5ba2\u306e\u55aa\u5931\u3084\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u5897\u52a0\u3092\u5f37\u8abf\u3059\u308b\u3002<\/li>\n<li><strong>\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\uff1a<\/strong>\u300c\u8cc7\u91d1\u306f\u3044\u3064\u623b\u3063\u3066\u304f\u308b\u306e\u304b\uff1f\u300d\u3068\u5c0b\u306d\u307e\u3059\u3002<em>\u5bfe\u5fdc\u7b56\uff1a<\/em>\u5148\u884c\u6307\u6a19\uff08\u65e9\u671f\u306e\u6210\u679c\uff09\u3068\u5f8c\u884c\u6307\u6a19\uff08\u9577\u671f\u7684\u306a\u53ce\u76ca\uff09\u3092\u660e\u78ba\u306b\u533a\u5225\u3059\u308b\u3002<\/li>\n<li><strong>\u8907\u96d1\u3055\uff1a<\/strong>\u30d7\u30ed\u30bb\u30b9\u304c\u8907\u96d1\u3059\u304e\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u5fc3\u914d\u3057\u3066\u3044\u307e\u3059\u3002<em>\u5bfe\u5fdc\u7b56\uff1a<\/em>\u5c0f\u3055\u306a\u6bb5\u968e\u7684\u306a\u6210\u679c\u3092\u3082\u305f\u3089\u3059\u6bb5\u968e\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63d0\u793a\u3059\u308b\u3002<\/li>\n<\/ul>\n<h2>CX\u306e\u6587\u8108\u306b\u304a\u3051\u308bROI\u306e\u5b9a\u7fa9 \ud83d\udcb0<\/h2>\n<p>\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u6295\u8cc7\u5bfe\u52b9\u679c\uff08ROI\uff09\u306f\u3001\u5f93\u6765\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\u7570\u306a\u308b\u8a08\u7b97\u65b9\u6cd5\u3092\u3068\u308a\u307e\u3059\u3002\u5f93\u6765\u306eROI\u306f\u3001\u5373\u6642\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u91cd\u8996\u3057\u307e\u3059\u304c\u3001CX\u306eROI\u306f\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001\u52b9\u7387\u6027\u3001\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092\u542b\u3080\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002\u4f5c\u696d\u3092\u59cb\u3081\u308b\u524d\u306b\u3001\u6307\u6a19\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5b9a\u91cf\u30c7\u30fc\u30bf\uff08\u6570\u5024\uff09\u3068\u5b9a\u6027\u30c7\u30fc\u30bf\uff08\u6d1e\u5bdf\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u3002\u3069\u3061\u3089\u304b\u4e00\u65b9\u306b\u983c\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u6570\u5024\u306f\u300c\u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u304b\u300d\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u304c\u3001\u6d1e\u5bdf\u306f\u300c\u306a\u305c\u8d77\u304d\u3066\u3044\u308b\u304b\u300d\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002<em>\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5b9a\u91cf\u30c7\u30fc\u30bf\uff08\u6570\u5024\uff09\u3068\u5b9a\u6027\u30c7\u30fc\u30bf\uff08\u6d1e\u5bdf\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u3002\u3069\u3061\u3089\u304b\u4e00\u65b9\u306b\u983c\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u6570\u5024\u306f\u300c\u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u304b\u300d\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u304c\u3001\u6d1e\u5bdf\u306f\u300c\u306a\u305c\u8d77\u304d\u3066\u3044\u308b\u304b\u300d\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002<\/em>\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5b9a\u91cf\u30c7\u30fc\u30bf\uff08\u6570\u5024\uff09\u3068\u5b9a\u6027\u30c7\u30fc\u30bf\uff08\u6d1e\u5bdf\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u3002\u3069\u3061\u3089\u304b\u4e00\u65b9\u306b\u983c\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u6570\u5024\u306f\u300c\u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u304b\u300d\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u304c\u3001\u6d1e\u5bdf\u306f\u300c\u306a\u305c\u8d77\u304d\u3066\u3044\u308b\u304b\u300d\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002<em>\u6307\u6a19\u306e\u8a71\u306b\u98db\u3073\u8fbc\u3080\u524d\u306b\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u306a\u305c\u305f\u3081\u3089\u3046\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306e\u53d6\u308a\u7d44\u307f\u306f\u300c\u30bd\u30d5\u30c8\u30b3\u30b9\u30c8\u300d\u3068\u898b\u306a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u58f2\u4e0a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u3088\u3046\u306b\u30011\u30c9\u30eb\u3092\u6295\u8cc7\u3059\u308c\u3070\u4e88\u6e2c\u53ef\u80fd\u306a\u30ea\u30bf\u30fc\u30f3\u304c\u5f97\u3089\u308c\u308b\u306e\u3068\u306f\u7570\u306a\u308a\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u7814\u7a76\u306e\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u5b9f\u65bd\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u30d7\u30ed\u30c8\u30bf\u30a4\u30d7\u8a2d\u8a08\u3068\u3044\u3063\u305f\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u304c\u3001\u305d\u306e\u6210\u679c\u306f\u9060\u3044\u5c06\u6765\u306b\u3057\u304b\u898b\u3048\u307e\u305b\u3093\u3002<\/em>.<\/p>\n<h3>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306eROI\u65b9\u7a0b\u5f0f<\/h3>\n<p>\u4e07\u80fd\u306e\u516c\u5f0f\u306f\u5b58\u5728\u3057\u307e\u305b\u3093\u304c\u3001\u696d\u754c\u3092\u554f\u308f\u305a\u57fa\u672c\u7684\u306a\u8ad6\u7406\u306f\u4e00\u8cab\u3057\u3066\u3044\u307e\u3059\u3002\u5f97\u3089\u308c\u305f\u4fa1\u5024\u3068\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u30b3\u30b9\u30c8\u306e\u5dee\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><strong>\u57fa\u672c\u7684\u306a\u5f0f\uff1a<\/strong><\/p>\n<blockquote>\n<p>ROI = \uff08\u7d14\u5229\u76ca \uff0d \u6295\u8cc7\u30b3\u30b9\u30c8\uff09\u00f7 \u6295\u8cc7\u30b3\u30b9\u30c8<\/p>\n<\/blockquote>\n<p>\u305f\u3060\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u304a\u3044\u3066\u300c\u30cd\u30c3\u30c8\u5229\u76ca\u300d\u3092\u660e\u78ba\u306b\u5206\u96e2\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u304c\u65e9\u671f\u6307\u6a19\u304c\u91cd\u8981\u306b\u306a\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u8ca1\u52d9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u5f37\u304f\u76f8\u95a2\u3059\u308b\u4ee3\u7406\u6307\u6a19\u3092\u7279\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u7279\u5b9a\u306e\u969c\u5bb3\u8981\u56e0\u3092\u767a\u898b\u3057\u305f\u5834\u5408\u3001\u305d\u308c\u3092\u4fee\u6b63\u3059\u308b\u3053\u3068\u3067\u96e2\u8131\u7387\u304c\u4f4e\u4e0b\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u5834\u5408\u3001\u3053\u308c\u3089\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306e\u91d1\u92ad\u7684\u4fa1\u5024\u3092\u8a08\u7b97\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>\u5148\u884c\u6307\u6a19 vs. \u5f8c\u884c\u6307\u6a19 \u23f3<\/h2>\n<p>\u30c1\u30fc\u30e0\u304c\u72af\u3059\u6700\u5927\u306e\u30df\u30b9\u306e\u4e00\u3064\u306f\u3001\u5f8c\u884c\u6307\u6a19\u304c\u4fa1\u5024\u3092\u8a3c\u660e\u3059\u308b\u306e\u3092\u5f85\u3064\u3053\u3068\u3067\u3042\u308b\u3002\u5f8c\u884c\u6307\u6a19\u3001\u305f\u3068\u3048\u3070\u5e74\u9593\u58f2\u4e0a\u3084\u7dcf\u96e2\u8131\u7387\u306f\u5909\u5316\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3002\u305d\u308c\u3089\u304c\u5909\u5316\u3059\u308b\u9803\u306b\u306f\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u95a2\u5fc3\u304c\u5931\u308f\u308c\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u521d\u671f\u6bb5\u968e\u3067\u9032\u6357\u3092\u793a\u3059\u5148\u884c\u6307\u6a19\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002<\/p>\n<p>\u5148\u884c\u6307\u6a19\u306f\u65e9\u671f\u8b66\u6212\u30b7\u30b9\u30c6\u30e0\u3084\u9032\u6357\u306e\u6307\u6a19\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3002\u3042\u306a\u305f\u304c\u5b9f\u65bd\u3057\u3066\u3044\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5909\u66f4\u304c\u3001\u8ca1\u52d9\u56db\u534a\u671f\u304c\u7d42\u4e86\u3059\u308b\u524d\u306b\u52b9\u679c\u3092\u767a\u63ee\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u691c\u8a3c\u3059\u308b\u3002<\/p>\n<h3>\u8ffd\u8de1\u3059\u3079\u304d\u5148\u884c\u6307\u6a19<\/h3>\n<ul>\n<li><strong>\u30bf\u30b9\u30af\u5b8c\u4e86\u7387\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u5185\u306e\u7279\u5b9a\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u5b8c\u4e86\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3069\u308c\u304f\u3089\u3044\u3044\u308b\u304b\uff1f\uff08\u4f8b\uff1a\u30a2\u30ab\u30a6\u30f3\u30c8\u8a2d\u5b9a\u3001\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\uff09<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u4ef6\u6570\uff1a<\/strong>\u7279\u5b9a\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5909\u66f4\u306b\u3088\u3063\u3066\u3001\u53d7\u4fe1\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u6570\u304c\u6e1b\u308b\u304b\uff1f<\/li>\n<li><strong>\u30bf\u30b9\u30af\u6240\u8981\u6642\u9593\uff1a<\/strong>\u6539\u5584\u5f8c\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30bf\u30b9\u30af\u3092\u3088\u308a\u901f\u304f\u5b8c\u4e86\u3057\u3066\u3044\u308b\u304b\uff1f<\/li>\n<li><strong>\u9867\u5ba2\u52aa\u529b\u5ea6\u30b9\u30b3\u30a2\uff08CES\uff09\uff1a<\/strong>\u9867\u5ba2\u304c\u76ee\u7684\u3092\u9054\u6210\u3059\u308b\u306e\u306f\u3069\u308c\u304f\u3089\u3044\u7c21\u5358\u304b\uff1f<\/li>\n<li><strong>\u5c0e\u5165\u7387\uff1a<\/strong>\u65b0\u3057\u3044\u6a5f\u80fd\u3084\u30d7\u30ed\u30bb\u30b9\u304c\u610f\u56f3\u3057\u305f\u901a\u308a\u306b\u4f7f\u308f\u308c\u3066\u3044\u308b\u304b\uff1f<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u5e74\u6b21\u3067\u306f\u306a\u304f\u6708\u6b21\u3067\u9032\u6357\u3092\u5831\u544a\u3067\u304d\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8cac\u4efb\u611f\u306e\u30b5\u30a4\u30af\u30eb\u304c\u751f\u307e\u308c\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3058\u3066\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u95a2\u4e0e\u3092\u7dad\u6301\u3067\u304d\u308b\u3002<\/p>\n<h2>\u91cd\u8981\u3068\u306a\u308b\u5b9a\u91cf\u7684\u6307\u6a19 \ud83d\udcc8<\/h2>\n<p>\u8ca1\u52d9\u62c5\u5f53\u8005\u3084\u7d4c\u55b6\u9663\u306b\u30d7\u30ec\u30bc\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u969b\u3001\u6570\u5024\u306f\u4fe1\u983c\u306e\u901a\u8ca8\u3067\u3042\u308b\u3002P&amp;L\uff08\u640d\u76ca\u8a08\u7b97\u66f8\uff09\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u6307\u6a19\u3092\u9078\u5b9a\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u76ee\u7684\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u6700\u9069\u5316\u304c\u58f2\u4e0a\u3001\u30b3\u30b9\u30c8\u3001\u30ea\u30b9\u30af\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u793a\u3059\u3053\u3068\u3067\u3042\u308b\u3002<\/p>\n<p>\u4ee5\u4e0b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u5225\u306b\u5206\u985e\u3055\u308c\u305f\u4e3b\u8981\u306a\u5b9a\u91cf\u7684\u6307\u6a19\u306e\u8868\u3067\u3042\u308b\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u30ab\u30c6\u30b4\u30ea<\/th>\n<th>\u6307\u6a19<\/th>\n<th>\u306a\u305c\u91cd\u8981\u304b<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u58f2\u4e0a<\/strong><\/td>\n<td>\u5e73\u5747\u6ce8\u6587\u91d1\u984d\uff08AOV\uff09<\/td>\n<td>\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u3092\u4fc3\u9032\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u793a\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u58f2\u4e0a<\/strong><\/td>\n<td>\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387<\/td>\n<td>\u95a2\u5fc3\u304b\u3089\u8cfc\u5165\u307e\u3067\u306e\u7d4c\u8def\u306e\u52b9\u7387\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3<\/strong><\/td>\n<td>\u96e2\u8131\u7387<\/td>\n<td>\u9577\u671f\u7684\u306a\u9867\u5ba2\u4fa1\u5024\u3068\u53ce\u76ca\u306e\u5b89\u5b9a\u6027\u306b\u76f4\u63a5\u5f71\u97ff\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3<\/strong><\/td>\n<td>\u518d\u8cfc\u5165\u7387<\/td>\n<td>\u8cfc\u5165\u5f8c\u306e\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u5fe0\u8aa0\u5fc3\u3068\u6e80\u8db3\u5ea6\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30b3\u30b9\u30c8<\/strong><\/td>\n<td>\u7372\u5f97\u5358\u4fa1\uff08CPA\uff09<\/td>\n<td>\u65c5\u7a0b\u304c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cbb\u7528\u306e\u52b9\u7387\u6027\u3092\u9ad8\u3081\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u793a\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30b3\u30b9\u30c8<\/strong><\/td>\n<td>\u9023\u7d61\u5358\u4fa1\uff08\u30b5\u30dd\u30fc\u30c8\uff09<\/td>\n<td>\u969c\u5bb3\u306e\u8efd\u6e1b\u306b\u3088\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u30b3\u30b9\u30c8\u304c\u4f4e\u4e0b\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u52b9\u7387\u6027<\/strong><\/td>\n<td>\u4fa1\u5024\u5230\u9054\u6642\u9593<\/td>\n<td>\u9867\u5ba2\u306f\u88fd\u54c1\u306e\u5229\u70b9\u3092\u3069\u308c\u307b\u3069\u65e9\u304f\u8a8d\u8b58\u3059\u308b\u3067\u3057\u3087\u3046\u304b\uff1f<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30ea\u30b9\u30af<\/strong><\/td>\n<td>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9055\u53cd<\/td>\n<td>\u65c5\u7a0b\u306e\u8aa4\u308a\u304c\u7f70\u91d1\u3092\u62db\u304f\u898f\u5236\u7523\u696d\u306b\u304a\u3044\u3066\u3001\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3092\u63d0\u793a\u3059\u308b\u969b\u306f\u3001\u5358\u306b\u73fe\u5728\u306e\u6570\u5024\u3092\u5217\u6319\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001<em>\u4e88\u6e2c\u3055\u308c\u308b<\/em>\u6539\u5584\u3092\u793a\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u305f\u3068\u3048\u3070\u3001\u300c\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u30d5\u30ed\u30fc\u306e\u969c\u5bb3\u309210%\u524a\u6e1b\u3057\u3001\u73fe\u5728\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u304c2%\u3067\u3042\u308c\u3070\u3001\u7dcf\u53ce\u76ca\u306f5%\u5897\u52a0\u3059\u308b\u3068\u4e88\u6e2c\u3057\u307e\u3059\u300d\u3068\u3002\u3053\u306e\u4e88\u6e2c\u304c\u3001\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u53ce\u76ca\u306e\u6a4b\u6e21\u3057\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u5b9a\u6027\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u611f\u60c5\u5206\u6790 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\u9867\u5ba2\u306f\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u8868\u73fe\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\uff08\u5185\u90e8\u30ec\u30dd\u30fc\u30c8\u3067\u3053\u306e\u60c5\u5831\u3092\u4f7f\u7528\u3057\u3001\u9867\u5ba2\u306e\u58f0\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u304f\u3060\u3055\u3044\uff09\u3002<\/li>\n<\/ul>\n<p> 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CX\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u5b64\u7acb\u3057\u3066\u63d0\u793a\u3057\u3066\u306f\u306a\u3089\u306a\u3044\u3002\u5e38\u306b\u30d3\u30b8\u30cd\u30b9\u30e1\u30c8\u30ea\u30af\u30b9\u3068\u95a2\u9023\u4ed8\u3051\u3066\u8003\u3048\u308b\u3079\u304d\u3060\u3002CES\u304c\u6539\u5584\u3057\u3066\u3044\u308b\u306e\u306b\u58f2\u4e0a\u304c\u4e0b\u304c\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u305d\u306e\u7406\u7531\u3092\u8abf\u67fb\u305b\u3088\u3002<\/li>\n<li><strong>\u4e00\u6642\u7684\u306a\u5206\u6790\uff1a<\/strong> ROI\u3092\u4e00\u9023\u306e\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u3057\u3066\u6271\u3048\u3002\u9867\u5ba2\u306e\u884c\u52d5\u306f\u5909\u5316\u3059\u308b\u306e\u3067\u3001\u3042\u306a\u305f\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3084\u4eee\u5b9a\u3082\u9032\u5316\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/li>\n<li><strong>\u9867\u5ba2\u3092\u8cac\u3081\u306a\u3044\u3053\u3068\uff1a<\/strong> 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