{"id":390,"date":"2026-03-26T04:43:29","date_gmt":"2026-03-26T04:43:29","guid":{"rendered":"https:\/\/www.go-minder.com\/tw\/customer-journey-mapping-checklist-20-steps\/"},"modified":"2026-03-26T04:43:29","modified_gmt":"2026-03-26T04:43:29","slug":"customer-journey-mapping-checklist-20-steps","status":"publish","type":"post","link":"https:\/\/www.go-minder.com\/tw\/customer-journey-mapping-checklist-20-steps\/","title":{"rendered":"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6aa2\u67e5\u6e05\u55ae\uff1a20\u500b\u6b65\u9a5f\u78ba\u4fdd\u7121\u7e2b\u57f7\u884c"},"content":{"rendered":"<p>\u5728\u5546\u696d\u76ee\u6a19\u8207\u7528\u6236\u9700\u6c42\u4e4b\u9593\u5efa\u7acb\u6a4b\u6a11\u9700\u8981\u7cbe\u78ba\u6027\u3002\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u4e0d\u50c5\u50c5\u662f\u8996\u89ba\u5316\u7df4\u7fd2\uff1b\u5b83\u662f\u4e00\u9805\u6230\u7565\u6027\u7684\u8a3a\u65b7\u5de5\u5177\u3002\u5b83\u63ed\u793a\u4e86\u6469\u64e6\u767c\u751f\u7684\u4f4d\u7f6e\u3001\u6109\u6085\u9ad4\u9a57\u51fa\u73fe\u7684\u6642\u523b\uff0c\u4ee5\u53ca\u8cc7\u6e90\u5728\u5404\u63a5\u89f8\u9ede\u4e4b\u9593\u7684\u5206\u914d\u60c5\u6cc1\u3002\u8981\u6709\u6548\u57f7\u884c\u6b64\u9805\u5de5\u4f5c\uff0c\u7d44\u7e54\u9700\u8981\u63a1\u53d6\u7d50\u69cb\u5316\u7684\u65b9\u6cd5\u3002\u672c\u6307\u5357\u63d0\u4f9b\u4e86\u4e00\u4efd\u5168\u9762\u7684\u6aa2\u67e5\u6e05\u55ae\uff0c\u5206\u70ba\u53ef\u57f7\u884c\u7684\u968e\u6bb5\u3002<\/p>\n<p>\u7121\u8ad6\u60a8\u662f\u6b63\u5728\u512a\u5316\u73fe\u6709\u7684\u7b56\u7565\uff0c\u9084\u662f\u5f9e\u96f6\u958b\u59cb\uff0c\u9075\u5faa\u6709\u7d00\u5f8b\u7684\u6d41\u7a0b\u90fd\u80fd\u78ba\u4fdd\u6700\u7d42\u7684\u5730\u5716\u53cd\u6620\u73fe\u5be6\uff0c\u800c\u975e\u50c5\u50c5\u662f\u5047\u8a2d\u3002\u4ee5\u4e0b\u5404\u7bc0\u8a73\u7d30\u8aaa\u660e\u4e86\u4e8c\u5341\u500b\u5177\u9ad4\u6b65\u9a5f\uff0c\u6309\u9806\u5e8f\u7d44\u7e54\uff0c\u5f15\u5c0e\u60a8\u5f9e\u6700\u521d\u7684\u6e96\u5099\u5de5\u4f5c\uff0c\u4e00\u8def\u5230\u6301\u7e8c\u512a\u5316\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Chalkboard-style infographic illustrating a 20-step customer journey mapping checklist across 5 phases: Foundation, Discovery, Current State Mapping, Strategy Analysis, and Execution. Hand-written teacher-style visuals show key actions like defining objectives, gathering qualitative and quantitative data, mapping touchpoints and emotions, identifying pain points, prioritizing improvements, and measuring success with metrics like NPS and CES. Designed for UX teams, product managers, and marketers to visualize the end-to-end process of creating actionable customer journey maps.\" decoding=\"async\" src=\"https:\/\/www.go-minder.com\/wp-content\/uploads\/2026\/03\/customer-journey-mapping-checklist-chalkboard-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\u7b2c\u4e00\u968e\u6bb5\uff1a\u57fa\u790e\u8207\u6e96\u5099 \ud83c\udfd7\ufe0f<\/h2>\n<p>\u5728\u756b\u4e0b\u4efb\u4f55\u4e00\u689d\u7dda\u4e4b\u524d\uff0c\u57fa\u790e\u5fc5\u9808\u7a69\u56fa\u3002\u6b64\u968e\u6bb5\u7684\u6a21\u7cca\u4e0d\u6e05\u5c07\u5c0e\u81f4\u5730\u5716\u7121\u6cd5\u63a8\u52d5\u884c\u52d5\u3002\u9019\u4e9b\u521d\u6b65\u6b65\u9a5f\u5c08\u6ce8\u65bc\u5c0d\u9f4a\u8207\u7bc4\u570d\u5b9a\u7fa9\u3002<\/p>\n<h3>\u6b65\u9a5f 1\uff1a\u5b9a\u7fa9\u660e\u78ba\u7684\u76ee\u6a19 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